QMS 17020 Trial 1

Ref. No.
AECL/Lab/QMS/IB/20/01
Version 01/20
Adroit Environment Consultants Ltd. Effective Date 24th January, 2020
-A House of Complete Environmental Management Solutions
Supersede Date 23rd January, 2021
Approval of the Document

Prepared by:
Name/Title Signature Date
Md. Faisal Bin Mahmud
Sr. Chemist
Approved by:
Quality Control Manager
Authorized by:
Md. Saiful Islam
General Manager
Distribution List
Item/Copy Holders
Control Copy MD’s Secretariat
Reference Copy 01 General Manager
Reference Copy 02 Quality Control Manager
Reference Copy 03 Laboratory
Revision History
Revision Date Version Change Specification Revised by
No.
22th March, 2020 01 Newly constructed
2/12, Humayun Road (2nd Floor), Block-B, Mohammadpur, Dhaka-1207 Tel: +88-02-9116712-13
Mob: 01733376609-10, Fax: +88-02-9116714, Email: nukhan05@gmail.com,
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Ref. No. AECL/Lab/QMS/IB/20/01
Version 01/20
COMPANY PROFILE
Name of the Firm : Adroit Environment Consultants Ltd.

Address : 2/12, Humayun Road, (2nd Floor), Block-
B,Mohammadpur, Dhaka-1207,Bangladesh
Phone Number : (880-2)9116712, 9116713
Mobile Number : 01711-565728; 01733-376609-10
Fax Number : (880-2)9116714
E-mail : aecldhaka@gmail.com, nukhan05@gmail.com
Web : www.aecl-bd.org
Type of Organization : Private limited company
Year of Establishment : 1997
Year of Registration : 2003
Incorporation No : C-51301 (1596)/003
TIN ID No. : 840535340559/Taxes Circle-003 (Company)
Vat ID No. : 002119164-0401, area code-170201
World Bank Vendor
Registration : 94290
Staff under Employment : Full Time: 14, Project Based: 8

Foreign Associates : GreenTech Resources Ltd.
Fields of Activities/
Specification : Environmental Impact Assessment
Environmental Monitoring
Industrial Wastewater Treatment
Cleaner Production & Energy Efficiency
Environmental Management System &ISO 14001
Risk Assessment &Hazard Perception analysis
Workplace Safety and Environmental Policy
Environmental & Energy audit
Environmental Training
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Table of Content
Item Item Title/Name Page No.
No.
1.0 General
1.1 Background of the Inspection Body
1.2 Organogram
2.0 Normative References
3.0 Terms and Abbreviations
4.0 Impartiality and Independence
5.0 Confidentiality
6.0 Administrative Requirements
7.0 Organization and Management
8.0 Personnel
9.0 Facilities and Equipment
10.0 Subcontracting
11.0 Inspection Methods and Procedures
12.0 Handling Inspection Items and Samples
13.0 Inspection Records
14.0 Inspection Reports and Inspection Certificates
15.0 Complaints and Appeals
16.0 Management System Requirements
17.0 Management System Documentation
18.0 Corrective and Preventive Actions
19.0 Management Review
20.0 Internal Audits
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1.0 General
This quality manual documents the quality system of Adroit Environment Consultants Ltd. and
demonstrates in-house inspection body's ability to perform inspection and to meet regulatory
requirements. This manual establishes compliance with ISO 17020.
Updates to this manual will be made by re-issuing the relevant section of this manual and
indicating the change details in the revision history.
1.1 Background of the Inspection Body
The company started the business in the name of ADROIT ENGINEERS in 1997. Adroit
Engineers entered in the field of consultancy with a variety of skills backed by sound
knowledge and experienced team effort and open mind to new and innovative ideas and modern
concepts. Later, the company has been registered in Joint Stock Company and named as Adroit
Environment Consultants Ltd. The personnel of Adroit Environment Consultants Ltd. are well
experienced and general in most of the fields associated in developing the modern world and
its environment.
To satisfy the demand of the new millennium, AECL has opened three sister organizations to
work in different fields. The sister concerns are Center for Environmental Research and
Development Initiatives (CERDI-Bangladesh), Bangladesh Institute of Environmental
Management and Assessment (BIEMA) and Adroit Engineers. CERDI-Bangladesh is a non-
profitable organization working in the field of environmental research, awareness, education
& training, vulnerability of women & women empowerment, human rights etc. Adroit
Engineers is working as a service & logistics ensuring company for AECL & CERDI-
Bangladesh as well as working as local agent of few overseas organizations in the country.
Bangladesh Institute of Environmental Management and Assessment (BIEMA) is a training
wing under which AECL offers different training program.
AECL is considered to be the most experienced firm in the field of Environmental Management
in Bangladesh. AECL conducted hundreds of Initial Environment Examination, Environmental
Impact Assessment, Environmental Management Plan, Resettlement Plan etc., in various fields
such as Power Sector, Textile (Dyeing, Printing and Weaving), Pharmaceutical, Oil, Gas &
Energy, Fertilizer, Cement, Pulp & Paper, Iron & Steel, Ceramic, Infrastructure, Food Industry,
Tannery &Leather, Chemical Industries etc.
The management of AECL has sound experience of both national and international projects.
AECL represents a new breed of young professionals who are determined to make an impact
into the consulting industry by providing premium services that can be evaluated against
measurable outcomes. AECL has always endeavored to upgrade their expertise and provide the
most advanced, state-of-the-art technology and cost effective solutions to its clients. This in
turn has helped AECL to earn a national reputation for engineering and environmental
excellence. A group of civil, mechanical, electrical, environment engineers, environmentalist
and sociologist are working in AECL. Some of them work as per requirement of the project.
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Our mission and vision:
1.2 Organogram
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2.0 Normative Reference
The following referenced documents are indispensable for the application of this document.
 EN ISO/IEC 17020, Conformity Assessment-Requirements for the Operation of
Various Types of Bodies Performing Inspection.
 ISO 9000, Series of Quality Management Standards.
3.0 Terms & Abbreviations
 ISO: International Organization for  QM: Quality Manager/Quality Control

Standardization Manager
 EN: English  AECL: Adroit Environment Consultants Ltd.
 QMS: Quality Management System  IFC: International Finance Corporation
 IEC: International Electrotechnical  GM: General Manager
Commission
4.0 Impartiality and Independence
AECL’s inspection body provides environmental consultancy services to different types of

organizations. AECL is also involved in the design, manufacture, supply, installation, use or
maintenance of the items it inspects or of similar competitive items and supply inspection
services to other parties not being its parent organization.
However following policies are maintained strictly to conform to the quality standards:
 The personnel of the inspection body is free from any commercial, financial and other
pressures which might affect their judgement. Procedures are implemented to ensure
that persons or organizations external to the inspection body, cannot influence the
results of the inspections carried out.
 AECL’s inspection body identifies risks to its impartiality on an ongoing basis.
 The quality policy shows that our inspection body has got top management commitment
to impartiality.
 The inspection body is independent to the extent that is required with regard to the
conditions under which it performs its services.
 Our inspection body is independent of the parties involved. The inspection body and its
staff responsible for carrying out the inspection is not the designer, manufacturer,
supplier, installer, purchaser, owner, user or maintainer of the items which they inspect,
nor the authorized representative of any of these parties.
 The inspection body and its staff don't engage in any activities that may conflict with
their independence of judgement and integrity in relation to their inspection activities.
In particular they are not directly involved in the design, manufacture, supply,
installation, use or maintenance of the items inspected or similar competitive items.
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 All interested parties have access to the services of the inspection body. There is no
undue financial or other conditions. The procedures under which the body operates are
administered in non-discriminatory manner.
 Our inspection body provides safeguards within the organization to ensure adequate
segregation of responsibilities and accountabilities in the provision of inspection
services by organization and/or documented procedures.
5.0 Confidentiality
5.1 Policy brief & purpose

AECL has adopted a confidentiality policy to explain to its employees how to treat confidential
information. Employees will unavoidably receive and handle personal and private information
about clients, partners and our company. AECL wants to make sure that this information is
well-protected.
5.2 Scope
This policy affects all employees, including top management, contractors and consultants, who
may have access to confidential information.
5.3 Policy Elements

Confidential and proprietary information is secret, valuable, expensive and/or easily replicated.
 Unpublished technical data

 Data of Customers/Vendors
 Patents, formulas or new technologies
 Data entrusted to our company by external parties
 Pricing/marketing and other undisclosed strategies
 Documents and processes explicitly marked as confidential
 Unpublished goals, forecasts and initiatives marked as confidential
Employees may have various levels of authorized access to confidential information.
5.3.1 What employees should do?

 Lock or secure confidential information at all times
 Make sure they only view confidential information on secure devices
 Only disclose information to other employees when it’s necessary and authorized
 Keep confidential documents inside company’s premises unless it’s absolutely
necessary to move them
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5.3.2 What employees shouldn’t do?

 Use confidential information for any personal benefit or profit
 Disclose confidential information to anyone outside of company
 Replicate confidential documents and files and store them on insecure devices
 When employees stop working for our company, they’re obliged to return any
confidential files and delete them from their personal devices
5.4 Confidentiality Measures

AECL shall take measures to ensure that confidential information is well protected.
 Store and lock paper documents
 Encrypt electronic information and safeguard databases
 Ask for authorization by senior management to allow employees to access certain
confidential information
5.5 Exceptions
Confidential information may occasionally have to be disclosed for legitimate reasons.
 If a regulatory body requests it as part of an investigation or audit
 If AECL examines a venture or partnership that requires disclosing some information
(within legal boundaries)
In such cases, employees involved should document their disclosure procedure and collect all
needed authorizations. However AECL is bound to avoid disclosing more information than
needed.
6.0 Administrative Requirements

AECL is a pioneer organization in Bangladesh with an abundantly equipped laboratory having
the facilities to analyze all types of environmental quality parameters. AECL is successfully
providing monthly/quarterly monitoring in many industries in different parts of Bangladesh.
The activities cover stack emission, ambient air, weather, water, noise quality and work place
environment monitoring. In addition AECL has installed largest number of the Effluent
Treatment Plants (ETP) in different industries in the last ten years in Bangladesh. These plants
need time to time monitoring before & after commissioning. Effluent & treated water needs to
be tested for several parameters to conform respectively to the installed treatment facilities &
allowable standards.
In the reference, inspection activities for which AECL is competent are listed below:
1. Ambient air & gaseous emission testing parameters- PM2.5, PM10, SPM, CO, CO2, O3
2. Stack/Point source emission parameters- SO2, NOx, CO2, CO, Velocity, Flow
3. Water testing parameters- Temperature, pH, TDS, DO, EC
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4. Ambient noise level

5. Ambient light intensity
6. Greenhouse gas
7. Weather status- rainfall status, wind direction, speed, humidity
The Environment Conservation Rules 1997 (ECR 1997) is an integral part of The Department
of Environment (DoE) who is responsible for enforcement of current practice of environmental
regulations in Bangladesh. The Ministry of Environment, Forest and Climate Change confers
the legal authority for supervision of DoE and its involvement in administration of government
laws (ECR 1997) where necessary.
AECL as an inspectorate solely follows the ECR 1997 activities and guidelines as how to
implement these functions are documented together with a detailed description of the scope of
activity for which it is competent in approved Standard Operating Procedures (SOPs). The
precise scope of each inspection or related activity is determined by the nature of the work
involved and is determined in writing prior to initiation of the inspection based on review of
relevant documentation. AECL functions as a consultancy service providing agency fully
abided by the rules administered by the government and as such provides inspection services
to the organizations and authorities upon called for.
7.0 Organization and Management

The organizational chart of the inspectorate is provided below. The Head of the Inspectorate
team reports directly to the General Manager. Senior inspectors report directly to the Head of
the Inspectorate. While participating in a field visit, junior inspectors report directly to the
senior inspectors.
General Manager Managing Director
QC Manager (Lab)
Sr. Chemist Sr. Engineer
Jr. Inspector
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The Director of the Institute is responsible for the overall management of the inspection body
and under his supervision General Manager as such is fully responsible for the management of
the inspectorate program accordingly. The Head of Inspectorate is directly responsible for
management of the inspectorate. If absent from the office for an extended period of time,
responsibility for the management of the Inspection shall be delegated to another suitably
qualified member of the inspectorate. The authority for such delegation will be documented in
the person's job description. In such an event, the Acting Head Inspectorate will be responsible
for all inspection related activities for which the Head is normally responsible. The
responsibility for making certain decisions may be delegated to specific review panels, the
composition of which is determined by on an ad hoc basis.
When a responsible person is absent from work and responsibility for a particular activity has
not been formally delegated, delegation shall automatically be upwards, i.e. to the person's
supervisor etc. The responsibilities and authority of inspectorate personnel are described in
written job descriptions for each position in the Inspectorate. Job descriptions are signed by the
staff member and by the Managing Director, indicating that they are both aware and agree to
the scope of activities described therein. Job descriptions are filed in each staff member's
personal file held by the organization's HR department. Inspectorate personnel must have
appropriate educational qualification, training and experience or suitable combination of these
factors to enable them to perform their duties. Generally minimum educational requirements
are for an academic degree in Chemistry, Applied Chemistry, Biochemistry, Chemical
Engineering and Environmental Science. Practical experience in the related industry at
technical level is considered an advantage although is not necessarily a pre-requisite for
employment in the inspectorate.
7.1 Job description of General Manager

 Supervise EIA team to contribute optimum output.
 Contribute inputs and direction in preparation of reports on IEE, EMP, EIA and SIA.
 Mobilize and organize EIA, ETP and environmental monitoring team.
 Keep communication with clients and consultant pools in respective field.
 Mobilize consultant/outsourcing to the need.
 Take troubleshooting initiative when needed.
 Keep communication with the customer and Department of Environment (DoE)
 Attend technical meetings and explore company’s attributes.
 Perform occasional and need based survey to the field areas.
 Business development, Supervise marketing team.
 Work closely with company’s peer on all creative and research issues.
 Help & handle administration department to run office smoothly.
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7.2 Job description of QC Manager

 Supervising staff and for maintaining technical integrity and financial accountability in
the performance of assigned tasks in accordance with customer requirements.
 Supervise in preparation of the laboratory Quality Management Plan, test reports,
SOPs, STPs, method validation, calibration & traceability.
 Maintaining laboratory equipment performance by establishing quality standards;
developing operations, quality, and troubleshooting procedures; ensuring staff
compliance.
 Supervising and providing guidance to inspectors & analysts.
 Ensuring legal obligations are followed and ensuring compliance with regulatory
bodies and with health and safety guidelines.
 Overseeing field inspection procedures to identify any deviations from quality
standards.
 Review the lab reports, comparing it to the requirements, and approving or rejecting
the final reports.
 Ensuring accurate documentation & record keeping.
 Review the quotations, revise them if needed.
 Confer with the clients, attending meetings, submitting reports, and assisting external
auditors and inspectors.
 Taking responsibility for routine calibration, validation & accreditation.
7.3 Job description of Sr. Chemist

 Formulate & maintain the laboratory documents i.e. QMS, record/log books, SOPs,
STPs & method validation.
 Compile and analyze test information to determine process or equipment operating
efficiency and to diagnose malfunctions.
 Direct, coordinate, and engage in test procedures for analyzing components, physical
properties of materials and chemical catalysts for quantitative and qualitative analysis.
 Supervising inspectors, technicians, and other staff members and providing guidance.
 Visit the project when necessary, engage in visual inspection, routine monitoring,
assessing tasks & related issues.
 Write technical papers and reports; prepare standards and specifications for processes,
facilities, products, and tests.
 Analyze requirements of clients; attending meetings and assisting external/internal
auditors and inspectors.
 Design, develop, and trial run test formulations or chemical composition for ETP/WTP.
 Develop & optimize processes for the use of desired chemical agents in waste water
treatment system.
 Engage in routine calibration, validation & accreditation.
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7.4 Job description of Sr. Engineer

 Prepare and ensure and deliver EIA report as per customer satisfaction.
 Supervise EIA team to contribute optimum output and creative.
 Contribute inputs and direction in preparing reports on IEE EMP, EIA and SIA.
 Mobilize and organize EIA team to the field for impact assessment.
 Keep communication with clients and Consultant pools in respective field.
 Attend technical meetings and explore company's attributes.
 Perform occasional and need based survey to the field areas.
 Keep involvement in designing ETP & STP; update technology with new, modern and
appropriate version.
 Keep documented information in control as retrievable when needed.
 Coordinate on site clearance, EIA and EMP as per instruction of DoE. Rules and
regulation.
 Ensure quality status of air, water, and soil, pesticide residue heavy metals, oil, and
noise, light intensity, in ambient, industrial or in any specified areas as per customer
demand.
 Supervise monitoring team to contribute optimum output and creative.
7.5 Job description of Jr. Inspector

 Ensure quality status of air, water, soil, pesticide residue heavy metals, oil, and noise
lumen intensity of light, in ambient, industrial or in any specified areas as per
customer demand.
 Collect sample and data from the field and submit in the laboratory.
 Assist of sample analysis in the laboratory.
 Operate machineries and equipment’s in the field.
 Keep documented infuriation in control as retrievable when needed.
 Submit samples and collect reports from out sourced laboratory.
 Ensure machine and equipment calibrated on time.
 Take trouble shooting initiative when needed.
 Perform surveillance visit as per plan.
 Dispatch documents and Collect bills from the clients.
 Update technology with new, modern and appropriate version.
 Work closely with company's peer on all creative and research issues.
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8.0 Personnel
Complete list of qualified professionals, consultants & supporting stuffs has been given in
Annexure 1, which shall be attached to this document.
9.0 Facilities & Equipment

The inspectorate has suitable and adequate facilities and equipment to permit them to perform
their duties. Access is restricted to authorized personnel in assigned areas. Where appropriate
there are written operating instructions and SOPs for use of the facilities. Where computers are
used there are procedures to ensure that how to handle information and the process is suitable
for use. Operating procedures are in place to protect data integrity and to ensure that there are
routine and regular back-ups of data. There are procedures for securing data from tampering
and for maintenance of computers and automated equipment. A list of facilities and equipment
has been shown in Annexure 2, which shall be attached to this document.
10.0 Subcontracting
The inspectorate does not use the services of sub-contractors for performing inspections or for
review of the quality part of applications. Should such practice be considered at any time in the
future, appropriate SOPs will be written and approved, including qualification of the sub-
contractor prior to entering into a contract with them Such contract would require quality
elements to be included, with clearly defined deliverables, up-front.
11.0 Inspection Methods and Procedures

The inspectorate conducts repeated inspections of processes as needed and in compliance with
the respective SOPs. Monitoring reports are issued in accordance with the IFC/World Bank or
DoE requirements as per indications and nature of the project. All instructions, standards,
written procedures, worksheets, checklists and references are maintained up to date at all times
and are readily accessible to personnel. Where more than one inspector is involved in an
inspection (which is generally the case), a lead inspector is always appointed to co-ordinate the
inspection. The report is prepared with input from all participants but is reviewed and finalized
by the lead inspector. All participants sign off the report to attest to the accuracy of the content
therein. Reports are sent to the senior management. All inspectors who participated in the
inspection should be involved in assessing the adequacy of the response that is subsequently
received from the inspected company.
The inspectorate uses methods and procedures for monitoring based on requirement and
specifications set by DoE and other international organization of environmental standardization
(In case of international lender). There are SOPs for planning monitoring activities and
addressing inspection techniques including collection of samples are deemed appropriate.
Overall monitoring must be documented and any data collected during the inspection must be
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filed in a timely manner to ensure the integrity of such information. Usually inspectors will
have a customized data input sheet (sampling data sheet) with them on inspections and record
all observations directly into the notebook. The observations recorded in the datasheet will be
attached to the computerized inspection report. Inspectors could type the observation directly
the laptop during the inspection also.
Copies of documents collected during inspection should be referenced in the datasheet and
filed for ease of retrieval. The inspectorate has a system for control of documentation such that
all instructions, standards, guidelines, SOPs, check lists and references required to perform
their duties are maintained up to date and are readily available to all personnel. The inspectorate
has a system in place that ensures that all work undertaken by the organization is within the
scope of the expertise of the personnel involved and that there are adequate resources available
to perform the work in a professional manner. Wherever the services of the inspectorate are
required e.g. ambient air quality the Quality Manager is responsible for ensuring that any
special conditions relating to a particular assignment are fully understood and available in
writing. Instructions issued to staff must be unambiguous to enable them to perform their duties
as required. The General Manager regularly reviews work being undertaken by the Head of
Inspectorate and where necessary corrective action is taken to rectify incomplete or ambiguous
inspection findings, test results or unclear reports. Where necessary, the GM may intervene
with respect to sanctions imposed on companies failing to meet schedules for corrective actions
or failing to commit to an adequate course of corrective action after an inspection that uncovers
major findings. The QM holds overall responsibility for ensuring that completed work is
reviewed to confirm that the requirements are met.
12.0 Handling Inspection Items & Samples

There are SOPs in place for the collection, storage and handling of samples that are collected
by AECL to minimize the likelihood of damage or deterioration as a result of improper
handling prior to testing. Samples collected for testing at the lab must be carefully labeled and
identified to ensure that the chain of custody is documented and maintained and to avoid any
confusion regarding their identity. Any abnormalities must be recorded prior to testing such
samples and if there is any doubt as to the suitability of the item for inspection or it does not
conform to its description, this should be documented, a deviation report filled and the Head
of the inspectorate consulted as to whether the test should proceed or not.
13.0 Monitoring Records

A documentation control policy exists, signed by the Quality Manager, General Manager and
by the Managing Director which addresses control of policies, procedures, instructions and
guidelines. Likewise a record-keeping SOP addresses how records are maintained, filing
systems (hard copy and computerized) for maintaining data so as to comply with legal and
professional requirements. Record keeping is considered of paramount importance to the
integrity of the work of the inspectorate. Records must contain sufficient information to support
inspection findings and to permit satisfactory evaluation of the inspections. The record keeping
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procedure addresses records archiving of quality documents so as to ensure that hard copies of
documents as well as electronic data are safely stored for the specified period in a secure
location and protecting the confidentiality of the data.
14.0 Inspection/Monitoring Reports and Certificates

The monitoring performed by the inspectorate team is covered by a detailed report, based on
documented inspection findings made in the inspector's notebook. The monitoring report
includes all the observations as well as background information addressing those systems and
documents that were reviewed and personnel interviewed as part of the inspection. The report
also documents precisely the names of the inspectors, the dates of inspection and the precise
name and street address of the company audited. The report, where it makes observations of
deficiencies will be supportable by relevant legislation and / or guidelines (ECR 97/IFC/WHO
standard) such that any finding that is challenged by a company can be demonstrated to be
justified. Inspectors will avoid the use of indiscriminate language and generalizations and will
record findings in their reports using actual examples of observations from the audit. Words
such as "all", or "no" or "numerous" should be avoided and quantification such as "at least X
instances of…were observed" should be used. Inspection reports must be signed by the
inspector(s) and once issued may not be changed.
Where it comes to the inspector's notice, after issue that there is an error in a report, a signed
dated addendum should be issued. The Head Inspectorate should establish and maintain a
system for the issue and withdrawal of reports. Before authorization final reports should be
assessed and a determination of suitability made in a timely manner. Where time limits are
imposed, inspection schedules should be adapted so as not to cause undue delay resulting is
exceeding the time frames. Where adverse inspection findings or complaints or other reports
of serious nonconformities come to the notice of the inspectorate organization regarding the
holder of the final report, there should be a documented system for taking appropriate action
to redress the situation. The system includes description of actions available to the inspectorate
organization i.e. AECL and may include suspension or revocation of the previously issued
report. There is also a system for verifying that the concerned company complies with such
actions when imposed.
15.0 Complaints & Appeals

There is an official decree for handling complaints registered by any party associated with
business. Irrespective of the nature of a complaint (professional, personal or otherwise) or the
means by which it was communicated (telephone, fax, e-mail or letter), the complaint will be
documented on a formal complaints form by the authority appointed individual and will be
investigated. A formal written reply will be made to the complainant stating investigation
findings and corrective actions taken to avoid recurrence. The General Manager must sign off
all complaints. Complaints are reviewed at least annually as part of the management review
procedures and records are retained on file for a pre-determined time period. The complaint
form has been shown in Annexure 3, which shall be attached to this document.
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16.0 Management System Requirements

For instruction relating to this clause please see the in house QMS for ISO 9001:2015
certification. This criteria is included to enable an inspection body which operates a
management system in accordance with ISO 9001 to use that system to demonstrate fulfilment
of the management system requirements in 8.2 to 8.8 of ISO/IEC 17020.
17.0 Management System Documentation

For instruction relating to this clause please see chapter 7.5 (Documented Information) of in
house QMS for ISO 9001:2015 certification.
18.0 Corrective and Preventive Actions

The inspectorate organization i.e. AECL should establish and maintain a system of quality
indicators, organized and defined in an approved Standard Operating Procedure. In particular
these indicators should address, although not necessarily be limited to: timeframes for
performing inspections, for issuance of reports, for review of submitted information,
documentation, response to external or internal complaints, amount and quality of training
provided to personnel and efficacy of the CAPA program (see below) including the internal
audit program. The Quality Assurance representative of the Inspectorate is responsible for
maintaining a Corrective and Preventive Action (CAPA) program in accordance with the
relevant SOP. The procedure requires entering any CAPA item into a form template with a
target date for implementation of the required actions and an assigned staff member responsible
for the implementation. Authorized personnel shall review and approve the document. Where
CAPA items are not resolved by their implementation date, a new date is assigned and if this
date is also not met, the item is brought to the attention of the Managing Director at the next
management review meeting. CAPA items may result from internal or external audits of the
inspectorate, from complaints from the public or from industry or from deviation reports or
change control items or as a result of any other quality related activity that identifies
deficiencies in the functioning of the inspectorate. Management review meetings will include
a review of recurrent CAPA items – those deviations that apparently have not been adequately
resolved so that permanent solutions can be put forward and implemented. The CAPA form
has been attached as Annexure 4.
19.0 Management Review

Management review meetings are held at least annually, to review quality indicators for the
performance of the inspectorate. An SOP shall be constructed describing the topics to be
presented to management for discussion during the review. An SOP addressing quality
indicators, including but not limited to: amount and quality of training, number of monitoring
performed, time for reports to be issued, success of implementation of corrective actions to
inspectional findings, number of deviation reports, number of complaints, number and severity
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of internal audit findings, number of open CAPA items and comparison of data with those from
previous years. Where applicable statistical techniques will be used to review quality
indicators.
19.1 Procedure
 Overall Quality Management System (QMS) shall be reviewed at least once in every
year.
 The Managing Director shall preside over the meeting.
 Everyone involved shall attend annual management review meeting.
 In the meeting following items shall be discussed thoroughly-
1. The status of actions from previous management reviews.
2. Changes in external and internal issues that are relevant to the QMS.
3. The extent to which quality objectives have been met.
4. Process performance and conformity of inspection services.
5. Corrective and preventive actions or CAPA.
6. Monitoring results, reports and effectiveness.
7. The adequacy of resources.
8. Changes or improvement in the system or process.
9. Resource needs for inspectorate.
20.0 Internal Audits

AECL adopts a procedure that requires performing internal audits. The purpose of these audits
is to provide management with a picture of the state of compliance within the inspectorate to
the SOP/STP and approved instructions. Furthermore, the audits assess compliance of the
inspectorate with national and international standards for inspecting bodies including but not
limited to international guidelines (WHO/IFC) and government standards (ECR 97) applicable
to inspecting bodies. Audits are performed at least annually by the Quality Manager or by an
external, appropriately qualified consultant (If appointed, CV must be maintained on file) and
are documented in an audit report. On issuance of the report the General Manager must provide
a written response with corrective actions and responsibilities within 30 days of the report's
issuance. On issuance of the response, a meeting is held with the Managing Director to discuss
the findings and the suitability of the corrective actions. If necessary, an amended response is
issued at the close-out of the meeting. Corrective actions are entered into the CAPA program
(see above) and follow-up is performed by the Quality Manager to ensure that target dates for
implementation are met. In addition to internal audits, AECL will undergo assessment by the
proper authority if certain legalized standard/accreditation is to be maintained. During such
audits, if requested, findings of internal audits will be made available. Internal audit findings
are highly confidential and are not available to the general public. A document stating that audit
findings were closed out or solved shall be constructed and preserved. A checklist form for
self-inspection has been attached as Annexure 5.
aecldhaka@gmail.com
WWW. Aecl-bd.org

QMS 17020 Trial 1

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Quality Control Manager

Name of the Firm : Adroit Environment Consultants Ltd.

Staff under Employment : Full Time: 14, Project Based: 8

1.1 Background of the Inspection Body

Our mission and vision:

2.0 Normative Reference

3.0 Terms & Abbreviations

 ISO: International Organization for  QM: Quality Manager/Quality Control

4.0 Impartiality and Independence

AECL’s inspection body provides environmental consultancy services to different types of

5.1 Policy brief & purpose

5.3 Policy Elements

 Unpublished technical data

5.3.1 What employees should do?

5.3.2 What employees shouldn’t do?

5.4 Confidentiality Measures

6.0 Administrative Requirements

4. Ambient noise level

7.0 Organization and Management

General Manager Managing Director

Sr. Chemist Sr. Engineer

7.1 Job description of General Manager

7.2 Job description of QC Manager

7.3 Job description of Sr. Chemist

7.4 Job description of Sr. Engineer

7.5 Job description of Jr. Inspector

9.0 Facilities & Equipment

11.0 Inspection Methods and Procedures

12.0 Handling Inspection Items & Samples

13.0 Monitoring Records

14.0 Inspection/Monitoring Reports and Certificates

15.0 Complaints & Appeals

16.0 Management System Requirements

17.0 Management System Documentation

18.0 Corrective and Preventive Actions

19.0 Management Review

20.0 Internal Audits

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