In reply to Richard Cline (Instructor)

Re: U1DF: The Art of Getting Things Done

by Antonio Dinkins - Wednesday, 9 September 2020, 7:22 PM
In my opinion, management involves the coordination of people in such a method that through
cohesiveness, company-wide objectives or goals are met that align with the company's vision
and mission and satisfy the needs of the customer/client. "Getting things done" means achieving
specific goals/objectives. "Through the efforts of other people" entail the
coercion/influence/empowerment of people directed to a centralized end. It can be via
collaboration or via hierarchical type of leadership that was the prevailing model and is still widely
used in many companies. I've worked for both types of organizations. Let's take Apple for
example. Apple's C suite of executives adhere to their board of directors and their stakeholders.
However, having worked in their customer service wing, we were structured more openly. We
had team managers (functional managers) also called team leads who monitored our
performance but also coached us and worked side by side with us. We also had direct access to
their superiors even up to regional directors. It was very much an open-door policy. We were
incentivized for establishing simpler, more efficient ways of doing things, incentivized for our
performance; our group was also incentivized for meeting certain metrics.
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