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  • Grove GMK Crane Care Team

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    Carlos Rojas Campiño
    20 views5 pages
    This document provides contact information for the GMK mobile hydraulic parts, warranty, and service teams. It lists managers and customer service representatives for parts, warranty, and service issues. It also provides escalation processes and standard hours of operation for reaching team members by phone or email.

    Original Description:

    Crane Care Team para las grúas Grove

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    This document provides contact information for the GMK mobile hydraulic parts, warranty, and service teams. It lists managers and customer service representatives for parts, warranty, and service issues. It also provides escalation processes and standard hours of operation for reaching team members by phone or email.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    20 views5 pages

    Grove GMK Crane Care Team

    Uploaded by

    Carlos Rojas Campiño
    This document provides contact information for the GMK mobile hydraulic parts, warranty, and service teams. It lists managers and customer service representatives for parts, warranty, and service issues. It also provides escalation processes and standard hours of operation for reaching team members by phone or email.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 5

    Your GMK Parts and Warranty Mobile

    Hydraulic Team
    Parts Warranty
    team team

    Tyler Paige
    Dean Allshouse Warranty
    Manager Parts Manager

    Joe Gift Steven Topper Nathan Goshorn


    Parts CSR Parts CSR Parts CSR

    Toll-free
    1-888-499-7278
    International
    (INT+001) 717-593-2000
    Debbie Shank
    Warranty
    Team Standard Hours of
    Operation
    8 AM to 6 PM EST For mobile hydraulic cranes Press 1

    Monday through Friday For GMK Team


    For parts Press 1

    For service

    For warranty Press 3

    For Crane STAR Press 4

    For EnCORE

    www.manitowoc.com GMKteam@manitowoc.com

    Manitowoc Cranes | 1565 Buchanan Trail E| P.O. Box 21 | Shady Grove, Pennsylvania, USA 17256-0021
    Updated September 2014
    GMK Mobile Hydraulic Parts
    Escalation Process

    Michael Herbert
    VP Crane Care
    T. 717.593.5231| M. 717.816.3255
    Americas Michael.Herbert@manitowoc.com

    Scott Keckler
    Director Customer T. 717.593.5911| M. 717.830.1233
    Support Scott.Keckler@manitowoc.com

    Dean Allshouse
    Parts - Customer
    T. 717.593.5969| M. 717.372.0063
    Service Manager Dean.Allshouse@manitowoc.com

    See Team Sheet


    Contact Center T. 888.499.7278| M. 717.593.2000
    GMKteam@manitowoc.com

    Team Email
    www.manitowoc.com GMKteam@manitowoc.com

    Manitowoc Cranes | 1565 Buchanan Trail E| P.O. Box 21 | Shady Grove, Pennsylvania, USA 17256-0021

    Updated September 2014


    GMK Mobile Hydraulic Warranty
    Escalation Process

    Michael Herbert
    VP Crane Care
    T. 717.593.5231| M. 717.816.3255
    Americas Michael.Herbert@manitowoc.com

    Scott Keckler
    Director Customer T. 717.593.5911| M. 717.830.1233
    Support Scott.Keckler@manitowoc.com

    Tyler Paige
    Warranty -Customer
    T. 717.593.5921| M. 717.372.7521
    Service Manager Tyler.Paige@manitowoc.com

    See Team Sheet


    Contact Center T. 888.499.7278| M. 717.593.2000
    Warranty.team@manitowoc.com

    Team Email
    www.manitowoc.com Warranty. team@manitowoc.com

    Manitowoc Cranes | 1565 Buchanan Trail E| P.O. Box 21 | Shady Grove, Pennsylvania, USA 17256-0021

    Updated September 2014


    Your GMK Service Team

    John Alexander Jack Kramer Megan Schrack James Bowman Will King
    Director - Service Manager - Service Service Service Service

    Ken Falk Brian Grove Michael Mayer Ryan Skaggs Kevin Badner
    Service Service Service Service Service

    Toll-free Press 1
    For GMK
    1-888-499-7278
    International For GMK Team Press 2

    (INT+001) 717-593-2000 For parts Press 1

    Team Standard Hours of Operation 8 AM Press 2


    For service
    to 6 PM EST
    Monday through Friday For warranty Press 3

    For Crane STAR Press 4

    For EnCORE Press 5

    www.manitowoc.com gmkteam@manitowoc.com

    Manitowoc Cranes | 1565 Buchanan Trail E| P.O. Box 21 | Shady Grove,


    Pennsylvania, USA 17256-0021 Updated
    February 2017
    GMK Service Escalation Process

    MikeMiddleton
    Les Herbert
    VP Americas T. 717.593.5231
    T. 1 920 652 1797 ||M.
    M.717.816.3255
    1 920 860 7978
    Les.Middleton@Manitowoc.com
    Michael.Herbert@manitowoc.com

    Director John Alexander


    Customer T. 717.593.5232 | M. 717.860.3307
    Service John.Alexander@manitowoc.com

    Manager Jack Kramer


    Customer T. 717.593.5985 | M. 717.372.5378
    Service Issues Jack.Kramer@manitowoc.com

    Dean
    See Allshouse
    Team Sheet
    Contact Center T. 717.593.5969
    888.499.7278 | M. 717.372.0063
    T. 717.593.2000
    ean.Allshouse@Manitowoc.com
    gmkteam@manitowoc.com

    www.manitowoc.com gmkteam@manitowoc.com

    Manitowoc Cranes | 1565 Buchanan Trail E| P.O. Box 21 | Shady Grove,


    Pennsylvania, USA 17256-0021 Updated
    February 2017

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