This is Andy

Andy has a business making orange juice

Andy’s orange juices made fresh serve cold and is well orange and juicy

So how does a business like Andy’s benefit from the application of quality management

HANDY GUIDE TO QUALITY

Like many businesses, Andy manages a process to form a product which he sells obviously it
involves oranges. Andy knows his business like the back of his hand but he thinks improvements could
be made. The problem is where to begin?

So he begins with Mandy. Mandy is a quality manager and she Andy will be knocking down to
find out how to improve the organization.

Handy Tips from Mandy about Quality

QUALITY isn’t only about how good Andy’s orange juice tastes it’s a word that applies to every system
process and practice that delivers a product or service to a customer

- It means delivering efficient systems and increasing profits

- Meeting customer expectations/ exceeding customer expectations
-
- Start exploring what the customer wants
- Is there difference for instance between what the customer wants and what the customer gets
- Every customer is different and Andy needs to keep them all sweet

Quality professionals design processes to gauge and respond to the costumers’ expectations

- Mandy discober that 30% of the his customers would actually prefer their OJ smooth and not
too juicy
- Mandy’s Solution – A JUICER TRON 4000 THE TURBO JUICER FOR SMOOOTH JUICE OR JUICE
WITH JUICY BITS
- sO WITH the help of a quality manager, Andy grown his business / kept more customers /
diversified his products / improved production process

EVEN A SMALL CHANGES CAN MAKE A HUGE DIFFERENCE

LOOK OUT

- RAISED PRODUCTIVITY
- SATISFIES CUSTOMER’S NEEDS
 - INCREASED PROFITS
- KEPT THE WORKFORCE HAPPY
- THE QUEST FOR QUALITY NEVER ENDS

includes the continuous efforts of a company along with the experience and knowledge of employees to
improve their product and services quality.

o do its best to produce the best products that

f the quest ends, quality ends with it—and so does the growth of the individual