Learner Assessment Guide BSBMGT615 Contribute To Organisation Development

BSBMGT615 Contribute to organisation development
Learner Assessment Guide
BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

Richmond School of Business. CRICOS Code: 03717E |RTO Code: 45432
Level 2, 197 Church Street, PARRAMATTA NSW 2150
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Table of Contents
Table of Contents 2
Assessment Schedule 3
Assessment Information 3
Assessment Task 1: Diversity Policy and Procedures Project 5
Assessment Task 1 Instructions 6
Assessment Task 2: Diversity Policy and Procedures Presentation 8
Assessment Task 3: Diversity policy and procedures review 12
Assessment Task 4: Diversity case studies 16

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Assessment Schedule
Task Due Date
Learning Activity Only Week 1
Task 1 Week 2
Task 2 Week 3
Task 3 Week 4
Task 4 Week 5
Assessment Information
The assessment tasks for BSBMGT615 Contribute to organisation development are included in this
booklet and outlined in the assessment plan below.
To be assessed as competent for this unit, the student must complete all of the assessment tasks
satisfactorily.
Assessment Plan
Assessment Task Overview

1. Written Questions Students must correctly answer all written questions.
2. Develop organisation development plan Students must develop an organisation development plan
for Boutique Build Australia.
3. Organisation development Students must develop and implement a leadership
implementation project framework in consultation with the workforce.
4. Organisation development monitoring Students must monitor and evaluate organisation
and evaluation project development activities.
Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions at all.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per SCSB
assessment appeals process.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt
with unfairly or have other appropriate grounds for an appeal.

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Additional Resources
The following resources will be given to you before you begin each Assessment Task.
Assessment Task 2
 Communication and Education Plan Template
 Organisation Development Plan Template
Assessment Task 3
 Leadership Development Template
 Boutique Build Strategic Plan
Assessment Instructions
Each assessment task in this booklet consists of the following:
Assessor Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation
before beginning the assessment task. It will give you a good idea of what your assessor will be looking for
when marking your responses.
The Assessor Checklist will be returned to you with the outcome of the individual assessment task,
which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not
satisfactory, your assessor will include written feedback giving reasons why.
Depending on the task, this may include

 resubmitting incorrect answers to questions (such as short answer questions and case studies)
 resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task
 redoing a role play after being provided with appropriate feedback about your performance
 being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily
completed the first time, after being provided with appropriate feedback.
Assessment Task Information

This gives you:
 a summary of the assessment task
 information on the resources to be used
 submission requirements
 re-submission opportunities if required.
Assessment Task Instructions

These give questions to answer or tasks which are to be completed. Your answers need to be typed up
using software as indicated in the Assessment Task Instructions.

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If you are submitting electronically, consider giving the document a file name that includes the unit
identification number, the task number, your name and the date.
Assessment Task 1: Written Questions
Task summary
 This is an open book test.
 You need to answer all of the written questions correctly.
 Your answers must be word processed.
Required
 Access to textbooks/other learning materials
 Computer and Microsoft Office
 Access to the internet
Submit
Answers all the questions
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be
asked to complete further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.

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Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell
you how you should answer the question. Use the definitions below to assist you to provide the type of
response expected.
Note that the following guidance is the minimum level of response required.
Analyse – when a question asks you to analyse something, you should do so in in detail, and identify
important points and key features. Generally, you are expected to write a response one or two paragraphs
long.
Compare – when a question asks you to compare something, you will need to show how two or more things
are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected
to write a response one or two paragraphs long.
Contrast – when a question asks you to contrast something, you will need to show how two or more things
are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write
a response one or two paragraphs long.
Discuss – when a question asks you to discuss something, you are required to point out important issues or
features, and express some form of critical judgement. Generally, you are expected to write a response one
or two paragraphs long.
Describe – when a question asks you to describe something, you should state the most noticeable qualities
or features. Generally, you are expected to write a response two or three sentences long.
Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments
for and against something. Generally, you are expected to write a response one or two paragraphs long.
Examine – when a question asks you to examine something, this is similar to “analyse”, where you should
provide a detailed response with key points and features and provide critical analysis. Generally, you are
expected to write a response one or two paragraphs long.
Explain – when a question asks you to explain something, you should make clear how or why something
happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify – when a question asks you to identify something, this means that you are asked to briefly describe
the required information. Generally, you are expected to write a response two or three sentences long.
List – when a question asks you to list something, this means that you are asked to briefly state information
in a list format.
Outline – when a question asks you to outline something, this means giving only the main points, Generally,
you are expected to write a response a few sentences long.
Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the
main points. Generally, you are expected to write a response a few sentences long.

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Assessment Task 1 Instructions

Provide answers to all of the questions below:
1. Explain how effective change management strategies can assist with support for organisational
development. Give an example of an effective change management strategy in your answer.
2. Explain the importance of a participative management style when implementing organisation
development.
3. Explain the importance of evaluating organisation development and outline at least two evaluation
methods.
4. Explain three methods for generating ideas and options that can contribute to the process of
organisation development.
5. Explain how conflict can be a positive force in organisation development.
6. Explain a method that can be used to manage conflict and resolve problems during an organisation
development process.
7. Outline Kahn’s engagement theory and its relevance to planning and implementing organisation
development.
8. Outline the expectancy theory and its relevance to planning and implementing organisation
development
9. Outline reinforcement theory, including its implications for organizational development.
10. Outline the McKinsey 7-S Framework and its practical application in the workplace in regard to
change.
11. Explain why the Fair Work Act must be taken into account during organisational development and
change.
12. Explain the importance of abiding by anti-discrimination during an organisation development
process.
13. List at least two aspects of organisational culture that can impact on organisation development and
explain how to address them in planning and implementing an organisation development plan.

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Assessment Task 2: Develop organisation development plan
Task summary
This assessment task requires you, in the role of Human Resources Manager of Boutique Build Australia to
develop an organisation development plan. You will also be required to and develop a
communication/education plan for the upcoming 12 months.
Required
 Access to the internet for research
 Organisation Development Plan Template
 Communication and Education Plan Template.
Submit
 Prepare a draft of your organisational development plan
 Prepare Email with draft organisational development plan
 Prepare revised draft organisational development plan
 Prepare Email with revised draft organisational development plan
Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to
complete further assessment to demonstrate competence.
the assessment.

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Carefully read the following:
Boutique Build Australia was established in 2013 and is a boutique building company based in Sydney that
specialises in the design and build of high quality designer homes for the Sydney metropolitan and
surrounding areas. The company has been operational for three years and employs approximately 50 staff
including the CEO, Operations Manager, Human Resources Manager, Human Resources Officer, Marketing
and Sales Manager, Customer Service Team Leaders (2), Customer Service Officers (6), Site Managers (3)
and a large team of tradespersons some of whom are employed and some of who are contractors.
The company is in a period of expansion and is about to expand into the Brisbane and Sunshine Coast
area, as well as the environmentally friendly build market.
One of the company’s strategic objectives as documented in its Strategic Plan is to attract, engage and
develop the best staff.
As the company is in a period of growth, this objective is also considered to be of key importance not only in
relation to the existing workforce, but for new staff that need to be recruited. However, there are a number of
factors currently impacting on the operations of the company that have been identified that may impact on
the ability of the company to achieve its objective in regard to staffing as follows:
Development of leadership capability

Strong, competent operational leadership is a critical element in any success the company might
achieve in relation to delivering on its overall strategic purpose and achieving its vision. The company has
had difficulty in attracting suitable candidates to operational positions from outside sources. In the short to
medium term, it is felt that this means that a priority must be given to the growth of leaders from within the
workforce of the company.
Highly competitive employment market

The demand for construction workers means that the employment market is very competitive. This presents
a problem for the company in that workers have a greater range of choice of employers. This needs to be
addressed in order to attract workers to the company.
Gender balance
Like many building companies, the company is perceived from the outside as male dominated. This
perception causes particular difficulties in attracting large pools of high calibre female applicants. Strategies
for the positive portrayal of the organisation in relation to female employment need to be developed.
Skilled Labour Shortages

Australia is unable to produce enough skilled or professionals who have the ability and knowledge to handle
the job. Almost one third of construction related occupations are in shortage, including bricklayers,
stonemasons, solid plasterers, roof tillers and wall and floor tillers.
Level of education in the workforce

The level of education and age of the workforce continues to be a major concern for the Construction
Industry. The exodus of skilled employees reaching the end of their working life compared to the lower
numbers entering the Industry via the apprenticeship training system is also of major concern.
In response to the above, the CEO has tasked you in the role of the Human Resources Manager to develop
an organisation development plan to be implemented over the next 12 months to ensure current capability of
the company, as well as build future capability.

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Complete the following activities:
1. Develop a first draft of an organisation development plan.

Review the strategic plan and the scenario information to identify the organisation development needs
and objectives.
Identify at least two sources of information on Australian Construction industry workforce and identify
key trends and challenges for the construction industry workforce. Make notes for use at a meeting with
the CEO.
Research best practice change management issues and strategies in preparation for preparing a
communication/education plan to inform/consult with existing staff about the organisation development
plan and associated activities.
Use the Organisation Development Plan Template to structure your document.
2. Send an email to your assessor.

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should summarise the contents of the attachment and request a time and date for a meeting.
Attach your draft organisation development plan to the email.
Your assessor will respond with a date and time for the meeting.
3. Meet with the CEO (your assessor).

At the meeting, you will discuss your findings and the first draft of your organisation development plan.
At the meeting, the CEO will also share their views on the organisational culture at Boutique Build
Australia and readiness to embrace organisational development activities. You will need to take this into
account in developing the change management plan.
During the meeting, you are required to demonstrate effective interpersonal and communication skills
including:
 Speaking clearly and concisely
 Using effective non-verbal communication skills to encourage audience interest
 Responding to questions
 Asking questions to seek feedback
 Use of active listening techniques to confirm and clarify understanding.
4. Finalise the organisation development plan.

Ensure that you incorporate your assessor’s feedback into this draft of the plan.
Rename the document to ensure that it is clear that this is your final draft.

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5. Develop a communication and education plan.

Use the Communication and Education Plan Template to structure this document.
This plan should incorporate best practice change management techniques to maximise support for the
organisation development activities.
6. Send an email to the CEO (your assessor).

It should summarise the topics discussed at the meeting, and the contents of the attachments.
Attach your organisation development plan and your communication and education plan to the email.
Students Appendix
Communication and education plan Organisation Development Plan Template
Communication Organisation
and Education Plan Template.docx Development Plan Template.docx
Boutique Build Plan
Boutique Build
Strategic Plan.docx

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Assessment Task 3: Organisation development

implementation project
Task summary
This assessment task requires you, in the role of Human Resources Manager of Boutique Build Australia, to
implement organisation development plan activities. This will require you to develop a draft leadership
development framework to present to a staff meeting. At the meeting, you will also be required to manage
resistance to the planned program, as well as brainstorm alternative approaches to leadership development.
Required
 Leadership Development Template
 Boutique Build Strategic Plan
 Space for a staff meeting with a projector and screen for the presentation.
Deliver
Presentation and participate on staff meeting
Submit
 Email to your assessor with your PowerPoint presentation attached.
 Email to your assessor outlining additional approaches to developing leadership skills
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete
further assessment to demonstrate competence.

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the assessment.

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Assume that an organisation development activity included in the organisation development plan is to
implement a leadership development framework for Boutique Build Australia staff. It should promote
leadership behaviours across all staff, irrespective of their experience and regardless of whether they are in
a leadership role or of their career stage.
The leadership development framework is and outline of behaviours that are required to become an
engaging leader within the company.
The way that the leadership development framework works is that employees are asked to complete a
series of reflective question to encourage thinking around intentions and motivations and where behaviours
are analysed and evaluated to modify future behaviours. Once completed a personalised leadership
development action plan can be developed to assist in achieving leadership skills.
1. Write a Leadership Development Plan

Research the range of methods an organisation can use to develop leadership skills in managers. At
least one of the methods you should research is use of leadership development frameworks. Familiarise
yourself with their purpose and application. Make notes on the methods of developing leadership skills
you have developed, including use of leadership frameworks. Note that you will also use the research
on the range of leadership development methods for brainstorming alternative ways of developing
leadership skills in an organisation.
Based on the organisation values as identified in the Strategic Plan and construction workforce trends
and challenges, identify at least four key behaviours that would be expected of managers at Boutique
Build Australia and develop a leadership framework based on these key behaviours.
Use the Leadership Development Framework Template provided to develop your framework. The
leadership development action plan is included within the framework.

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14. Develop a PowerPoint presentation.

When you have completed the leadership development framework, develop a PowerPoint presentation
to explain the framework to your team at a meeting.
The presentation you develop should clearly explain the purpose of the framework, and guide staff
members though the use of the framework and completion of the leadership development plan.
 The PowerPoint slides must be written in clear and concise English and use visual such as images,
charts or tables.
 The PowerPoint slides must clearly describe the leadership development framework.
 Your presentation will be submitted to your assessor as per the instruction in 3.4 below.
15. Write a report on conflict management techniques.

Prior to the meeting, research techniques for managing conflict as you will need to use these at the
meeting as you expect there may be resistance to the introduction of the framework. Develop a brief
report on potential conflict management strategies. Your report should be at least one page.
16. Send an email to the CEO (your assessor).

It should introduce and summarise the contents of the attachments, and seek their feedback and ask for
the place, date and time of the meeting.
 Attach the following to your email:

 Leadership Development Plan
 PowerPoint presentation
 conflict management techniques report
Your assessor will also respond to you with a proposed time and date for the team meeting.
17. Give your PowerPoint presentation at the staff meeting.

Your assessor will have arranged for 2 to 3 students to attend the meeting as staff members.
At the meeting, explain the leadership development framework to staff using the power points you have
developed. Seek staff members input into the framework by providing the opportunity for questions.
During the presentation, demonstrate effective interpersonal and communication skills including:
 Use of appropriate style (formal), tone (encouraging, respectful) and vocabulary (professional,
business language) for the meeting
 Active listening skills
 Asking questions and listening to responses to clarify understanding
 Responding to questions openly and honestly
 Non-verbal communication skills that encourage discussion and feedback, for example, nodding,
smiling, eye contact.

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At the meeting, you will encounter some resistance to the introduction of the framework from the
staff. You will need to use the skills you have researched to manage this conflict.
After you have presented the framework and based on the resistance encountered to the
leadership framework, brainstorm other ways of developing leadership skills.

Following the meeting, send an email to the CEO (your assessor) reporting on the resistance to
the introduction of the leadership development framework, and outlining additional approaches to
developing leadership skills discussed at the meeting.
Include your recommendations on whether any of these additional approaches should be adopted.
Student Appendix
Leadership Development Template
Leadership
Development Template.docx
Boutique Build Strategic Plan
Boutique Build
Strategic Plan.docx

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Assessment Task 4: Organisation development monitoring

and evaluation
Task summary
This assessment task requires you, in the role of Human Resources Manager of Boutique Build Australia, to
monitor and evaluate organisation development plan activities. This will require you to seek staff input
through a questionnaire about the leadership development framework, report on that feedback to staff at a
meeting and report to the CEO via email.
Required
 Organisation development evaluation report template
Submit
 Email to your assessor with your staff survey attached
 Email to CEO outlining staff feedback and evaluation of organization development plan, as well as
draft email to be sent to staff supporting ongoing implementation of the organisation development
plan.
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete
further assessment to demonstrate competence.
the assessment.

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Assume that it is 12 months later, and the leadership development framework has been implemented.
Review the following feedback:

 The organisation development plan has been well received and accepted by staff.
 The costs of implementing the plan have been mainly staff time and some marketing costs involved
in promoting the company and its brand (approximately $5,000).
 Performance appraisals show improved leadership skills across all staff based on the
implementation of the leadership development framework.
1. Develop a staff survey

The survey will be used to seek input from staff about the leadership development framework. The
survey should begin with a statement of the survey’s purpose.
Develop at least five questions for the survey.

It should summarise the contents of the attachment, and seek their approval to move forward with
the project.
Attach your survey to the email.
Your assessor will reply to your survey, and you will need to analyse the feedback and report on this
to staff members at a team meeting.
3. Meet with staff (your assessor)

At the meeting, you will discuss the feedback provided and how you intend to action it.
Based on the survey responses, indicate any changes that should be made to the organisation
development plan.
During the meeting, demonstrate effective communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding

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4. Send an email to the CEO.

Following the meeting, send an email to the CEO about the feedback provided and your
recommendations for action and seeking support for such actions, including approval of all
associated resources.
In addition, provide an evaluation of the costs and benefits of the organization development plan as
per the scenario information and your overall evaluation of the benefits of the organization
development activities.
One of your recommendations will need to be that the CEO sends an email to all staff about the
importance of the organisation development plan. Include a draft of an email for approval by the
CEO that can be sent to all staff.

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Learner Assessment Guide

BSBMGT615 Contribute to organisation development

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

Assessment Task Overview

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

Depending on the task, this may include

Assessment Task Information

Assessment Task Instructions

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

Assessment Task 1: Written Questions

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

Written answer question guidance

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

Assessment Task 1 Instructions

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

Assessment Task 2: Develop organisation development plan

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

Assessment Task 2 Instructions

Development of leadership capability

Highly competitive employment market

Skilled Labour Shortages

Level of education in the workforce

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

1. Develop a first draft of an organisation development plan.

2. Send an email to your assessor.

3. Meet with the CEO (your assessor).

4. Finalise the organisation development plan.

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

5. Develop a communication and education plan.

6. Send an email to the CEO (your assessor).

Communication and education plan Organisation Development Plan Template

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

Assessment Task 3: Organisation development

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

Complete the following activities:

1. Write a Leadership Development Plan

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

14. Develop a PowerPoint presentation.

15. Write a report on conflict management techniques.

16. Send an email to the CEO (your assessor).

 Attach the following to your email:

17. Give your PowerPoint presentation at the staff meeting.

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

6. Send an email to your assessor.

Leadership Development Template

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

Assessment Task 4: Organisation development monitoring

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

Assessment Task 4 Instructions

Carefully read the following:

Review the following feedback:

Complete the following activities:

1. Develop a staff survey

2. Send an email to your assessor.

3. Meet with staff (your assessor)

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

4. Send an email to the CEO.

BSBMGT615_Learner Assessment Guide V2.0 (07MARCH2019)

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