SERVICE DEPARTMENT FLOW CHART

START
2 ISSUANCE OF JOB ORDER FOR CLIENT

1. PREPARE PURCHASE ORDER FOR MATERIALS

2. COORDINATE WITH CLIENTS FOR WORK SCHEDULE
INTERVIEW CUSTOMERS 4 SERVICE ENGINEER 3. COORDINATES WITH CLIENTS FOR THE QUOTATION
1. TYPE OF SERVICE (Cleaning, Repair, PM, Check-up) 4. MONITOR FLOW OF PARTS FOR RENDERING OF SERVICE
CUSTOMER SERVICE 2. CONTACT DETAILS (Name, Address, Contract No.)
1 SERVICE CALLS
WALK IN CUSTOMERS
3. DETAIL OF COMPLAINTS
4. DETAIL OF UNIT (Warranty, Model, Brand) PURCHASE PARTS NEEDED FOR RENDERING SERVICE
5. CHECK OR ADVICE FOR PROBABLE SCHEDULE
6. ADVICE PAYMENT DETAILS
PURCHASING DEPT 5
MATERIALS YES
REQUIRED

FOR YES
COLLECTION ACCOUNTING 2 NO NO
MATERIALS
AVAILABLE 5
NO 1. PREPARE WORK SCHEDULE OF SERVICE RENDERING TO FOLLOW UP PART REQUISITIONS
6 TECHNICAL SUPERVISOR 2. ASSIGN TECHNICIAN TO RENDER SERVICE
3. PREPARE MATERIALS NEEDED FOR RENDERING OF WORK
1. TO CHECK IF THE UNIT INSTALLED IS UNDER WARRANTY YES
2. PREPARE SERVICE REQUEST FOR SCHEDULING
FOR YES 1. RENDERING OF SERVICE AS INSTRUCTED
WARRANTY SALES DEPARTMENT 3 TECHNICIANS 2. ASSIGN TECHNICIAN TO RENDER SERVICE
4
CLAIM 3. PREPARE MATERIALS NEEDED FOR RENDERING OF WORK

NO
FINISH NO
1. TAKE QUOTATION OF MATERIALS FROM MANUFACTURER RENDERING OF 7
SERVICE ENGINEER 2. PREPARE QUOTATION FOR CLIENTS
3. COORDINATES WITH CLIENTS FOR THE QUOTATION SERVICE
1. ANALYZING FOR THE CAUSE OF DELAY
6
2. RESOLVING OF ANY PROBLEM ARISE ON SERVICE RENDERED
3. PREPARE MATERIALS NEEDED FOR RENDERING OF WORK
YES
1. TO PREPARE CERTIFICATE OF COMPLETION TO CLIENT
CLIENT
YES 7 SERVICE HEAD 2. COLLECT ALL DATA FOR THE RENDERED SERVICE (SERVICE REPORT,
DELIVERY RECEIPT, JOB ORDER COPY, QUOTATION COPY)
AGREED WITH 2 TO PREPARE JOB ORDER ACCOUNT 3. SUBMIT ALL DATA TO ACCOUNTING FOR REQUEST FOR BILLING
THE OFFER

NO
2 COLLECTION OF BILLING TO CLIENT

FINISH FILING OF RECORDS FOR FUTURE REFERENCE

FINISH FILING OF RECORDS FOR FUTURE REFERENCE

1 CUSTOMER SERVICE 3 SALES DEPARTMENT 5 PURCHASING DEPT. 7 SERVICE HEAD

2 ACCOUNTING DEPT. 4 SERVICE ENGINEER 6 TECHNICAL SUPERVISOR