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Table of Contents
Intellectual Property Statement 2
Assessment Information 1
Assessment Event 1 – Knowledge Questions 2
Question 1 2
Question 2 2
Question 3 2
Assessment Event 2: Women Tradies Australia Simulation 3
Task 1: Anticipate and Confirm the Need for Policy Development 3
1.1 Identify relevant internal and external factors 3
1.2 Conduct a critical analysis of current policy and procedures 3
1.3 Develops priority areas for policy development 3
1.4 Consult with stakeholders 4
Task 2: Plan the Policy Development Process 5
2.1 Identify and analyse risks 5
2.2 Develop the scope for the Policy 5
2.3 Develop a Policy Development Plan 5
Task 3: Gather and Analyse Information for Policy Development 6
3.1 Identify and engage a Reference Group 6
3.2 Source, analyse and apply information to support the policy development process 6
Task 4: Determine Policy Direction 7
4.1 Develop control measures 7
4.2 Develop a range of policy options 7
4.3 Consulted stakeholders on policy options 7
Task 5: Draft Policy 8
5.1 Draft policy 8
5.2 Implement risk management processes 8
Task 6: Release and Promote Policy 9
6.1 Seeks feedback from Reference Group 9
6.2 Manage fallout 9
6.3 Release and promote policy 9
Appendix A: Women Tradies Australia Simulation 10
Simulation Background 10
Simulation Phases 12
Your Role in the Simulation 12
Phase 2: 13
Phase 3: 13
Simulation Setup 13
Assessment Conditions for the Observations 14
Appendix B: Observation Check Sheets 15
Observation Check Sheet 1 – Recommends priority areas to stakeholders 15
Observation Check Sheet 2 – Recommends policy option(s) to stakeholders 17
Assessment Information
Welcome to your Student Assessment Guide for BSBMGT518 Develop Organisation Policy. This Guide provides you
with information on the assessment particularly what you have to do and to what level of performance.
This assessment has the following two events:
Assessment 1 – Knowledge Questions
There are three questions that will provide us with evidence of your general knowledge of practices in policy
development.
This assessment is completed in your own time and by a submission date provided by your Assessor. You may use
support material in the development of your responses, but you must indicate the source. In addition, you must
not ‘cut and paste’ content from your source, rather, use your words, unless it is a direct quote.

Assessment 2 – Simulation: Women Tradies Australia

You will complete a number of tasks that will provide us with evidence of your skills with researching, planning
and developing organisational policy. These tasks will be based on your role of Policy Officer in a simulation with
an organisation that employs women tradespeople in construction and additional repair work.

To complete the Simulation, you will need to refer to the following resources:

Risk Assessment This folder contains two templates that are used in the risk management process
Templates which occurs in Task 2.1 and Task 4.1.

Organisational Documents This folder contains three policies and procedures to be used in Task 1.1 and 4.2. It
also includes an organisational Style Guide which you must conform to when
documenting your policy and procedures manual.

Remember, you do not type your responses in this Student Assessment Guide, but use the Student Assessment
Workbook, which is a separate document. This document is simply a guide to explain what you are required to do,
and by doing so, this will assist you to perform at your best.
Please note that your responses for both assessment events can (where appropriate) use dot point format. See
below for an example of a dot point response and a full sentence response.
Dot point format Presentation Plan includes the following:
 outcomes
 needs of the audience
 context.

Full sentence format When you are preparing for a Presentation, there are a number of tasks that must be
carried out. These are; listing the outcomes that you want to achieve, followed by the
identification of the needs of your audience. When you have completed these two tasks,
you then check on the room you will be conducting the simulation in etc.

Performance required
 complete all of the questions and tasks listed in the Student Assessment Workbook
 meet all the requirements listed in this Student Assessment Guide
 your responses to the questions and tasks must be relevant, accurate and specific
 submit your completed Student Assessment Workbook to your Assessor within the set timeframes
 your work must be in your own words
 where you use an external source of information, you must provide citation.

Assessment 1 – Knowledge Questions

The information contained in this assessment event lists the questions that you will need to develop a written
response. These questions are theoretical and provide evidence of your understanding of principles and practices
used in policy development. Each question includes the requirements which indicate what you have to do and the
depth of your response to achieve a satisfactory result.

Question 1
Explain policy development processes and practices.
 Identify and define issues that require policy development
Organizations also need to understand and understand the purpose of the strategy, and recognize that it can
effectively solve problems by creating or modifying strategies. This process requires research, consultation, and
policy-making tasks. The coordinator should develop a plan to determine what tasks need to be completed, who will
complete them, and when.
 Research
Read strategy documents created by other organizations on the same topic SUCH AS:
 Internet Research Regulations
 Hold meetings with employees and other experienced people
 Survey participants or participants of specific groups, such as coaches
 Read the minutes of the management committee meeting (if allowed)
 Read other documents, such as annual reports or incident reports
 Read industry magazines and periodicals
 Seek legal advice
 Prepare draft policy
If there is enough time to complete the consultation process, the next step is to prepare a draft policy. At this stage it
is necessary to seek help from stakeholders to fine tune the wording, clarify meaning and make adjustments to the
policy before it is finalised.
 Adoption
When the coordinator of the policy development process is reasonably confident that all questions and concerns
about the policy have been declared and resolved, it is time to complete the policy. The final policy document needs
to be formally adopted by the organization (and appropriate records should be entered in the meeting minutes.
 Review and evaluation
The implementation of this policy should be monitored. The strategy may still require further adjustments. In
addition, the reasons for the existence of the strategy may change. The usual practice is to set a review date for the
policy, which may be one year or once every three years. It depends only on the nature of the policy.

Question 2
Explain the operation of policy cycles.
The policy cycle is an ideal process that explains how to draft, implement and evaluate policies. It is more a guiding
guide for those who are new to strategy than a strictly defined actual process, but the goal of many organizations is
to use the strategy cycle as the best model to complete the strategy.
The policy cycle consists of approximately six phases.
  Agenda setting
This step identifies new issues that may require government action. If multiple areas are identified, they can all be
evaluated, or specific issues can be prioritized.
Example: A study may indicate that population growth and steady growth in per capita energy consumption will
require increased energy production. This, along with the need to reduce emissions and limit future climate change,
may lead decision makers to decide to increase the production and use of solar panels.
 Formula
This step defines the structure of the strategy. What needs to be achieved? Will there be other effects? how much is
the cost? How will key stakeholders respond to these impacts?
Example: Should the government provide tax relief for start-up renewable energy companies? Should individual
subsidies be provided to purchasers of solar panels? What impact might these actions have?
 Use
Once appropriate approval is obtained, the policy can be adopted.
Example: A national government can implement a national policy to increase solar capacity, but to change the law,
you need to vote in parliament.
 Implement
Ensure that the right partner has the resources and knowledge to implement the policy. This may involve creating an
external organization to perform the operation. It must also be monitored to ensure correct policy implementation.
 Evaluation
This step evaluates the effectiveness and success of the strategy. Has any unforeseen impact occurred? These
assessments can be quantitative and/or qualitative.
 Support/maintenance
This step studies how to formulate a policy or provide more support for the continuation of the policy. In addition, if
the strategy is deemed redundant, completed or invalid, the strategy can be terminated.

Question 3
Describe how to use analytical policy development frameworks.
The analysis framework is designed to structure the thinking of analysts and help logical thinking in a systematic way.
In short, the analytical framework is a model designed to guide and promote rational knowledge and understanding.
The analysis framework is usually presented visually. The key elements of reliable policy analysis include the use of
an analytical framework based on one or more policy formulation theories and models. These frameworks help to
identify and explain the relationships between key variables related to policy issues of interest. For all aspects
related to decision-making, the analytical framework provides a common structure for summarizing the strengths
and limitations of the proposed policy. In summary, an analysis framework is used:
 Support, support, and guide data collection, collation, storage, and analysis by identifying key analysis
outputs and products at each step of the analysis
 Provide a way for the organization to collect data and how to analyze it
 Support a joint analysis of where deficiencies and gaps cause the most serious humanitarian consequences
or risks, and determine which geographic areas and populations are priorities for intervention
 Act as a communication tool and a driving force for cooperation between humanitarian actors, and serve as
a reference throughout the process.
Assessment 2: Women Tradies Australia Simulation
In this assessment, you will undertake a number of tasks associated with planning and developing policy on gender
for Women Tradies Australia. In this simulation, you will perform the following actions:
 plan and research issues on diversity
 consult with stakeholders on diversity issues and options
 develop policy
 launch policy.
Please ensure that you familiarise yourself with this set of requirements that underpin this simulation. This includes
understanding the background of the simulation and the criteria you will be assessed on. These are located in the
Appendix of this document.

Task 1: Anticipate and Confirm the Need for Policy Development

In this task, you will review the current situation with polices in terms of what is currently being used and what is
needed to meet new initiatives. You will achieve this through an analysis of their internal and external environment,
and then make recommendations to stakeholders on the priority areas for policy development.

1.1 Identify relevant internal and external factors

The internal factors that impact on policy development is leadership. Great will involve employee in decision on
making policy by advocating communication, understanding and forgiveness. Next, successful organizations develop
strong communication habits, and teams and team leaders usually communicate freely to improve results.
Organizations with poor communication usually have rigid leadership structures that undermine trust. Furthermore,
a successful organization must clearly understand its ultimate goal and knows how to achieve it.
The external factors that impact on policy development is social, political and economic background. Political and
development priorities, possible resources such as decision makers; and who can participate in the policy, which
defines the legality and governance forms related to environmental management and policy processes. Next, legal
framework such as government budget and procedural laws will be impact the change of policy. Besides that, the
structure and capabilities of formal institutions, such as central government agencies, local governments, non-
governmental organizations, the private sector, political parties, and organized religions also will be impact on policy
development.

1.2 Conduct a critical analysis of current policy and procedures

Workers’ compensation policy

All employees may be eligible for workers’ compensation benefits if injured while at work.

Injury procedure

If there is an injury:

1. The first priority is medical attention. The injured worker or nearest colleague should contact one of
Women Tradies Australia ’s first aiders. For a serious injury also call an ambulance.
 2. Any employee who is injured on the job, experiences a safety incident or a near miss, must report the
incident to their manager.

3. The manager must write a report in the Register of Injuries, Incidents and Near Misses. This standard
report must include:

 employee’s name and job details

 time and date of injury

 exact location the injury/incident occurred

 how the injury/incident happened

 details of the injury/illness and the part/s of the body injured

 names of any witnesses

 name of the person entering details in the Register

 date the employer was notified

4. Women Tradies Australia will let the injured employee know in writing that we have received
notification of any injury or illness reported in the Register.

The manager must report serious injuries to WorkSafe immediately.

Smoking policy

Women Tradies Australia has a non-smoking policy. Smoking is not permitted on Women Tradies Australia
property or in offices at any time.

Smokers who need to take breaks should do so in their allotted breaks (20 minutes) per day in addition to
their lunch break). These breaks must be limited to {40} minutes from leaving the workplace to
recommencing work. These breaks must not be taken at the entrance to Women Tradies Australia smoking
breaks will be regarded as absenteeism and performance improvement action may be taken.
1.3 Develops priority areas for policy development
R 1. using the table below, list a minimum of four policy areas:
 state the current availability
 what the current issues are with this policy area
 two likely impacts on the organisation
 a rating that is based on this analysis
R 2. word count is approximately 500 words.

Policy Availability Issues Impact Rating

Occupational Available All persons Provide a safe
Health & Safety responsible for the environment for the
work activities of employees.
other employees are
responsible for
determining
3
practices and
conditions that may
harm employees,
customers, the
public or the
environment.
Equal Employment Available The employee will Offer training in
Opportunity (EEO) uses relationship to equal opportunity
& Anti Bullying get high position. policies and
2
practices as well as
consultancy
services.
Workers’ Available Any employee Employee will feel
compensation who is injured on uncertainty if there
policy the job. and are not a
4
concern their workplace safety
financial problem policy to protect
them.
Discrimination Available Providing a Behaviour that
workplace free constitutes
from discrimination,
discrimination, sexual harassment
sexual harassment or bullying will not 1
and bullying. be tolerated.
Fire or give legal
action to who are
discriminate.
1.4 Consult with stakeholders
R 1. deliver a session to two key stakeholders on:
 current situation with policies
 impact of this situation
 recommendations on priority areas for policy development
R 2. actions must meet all criteria in the Observation Check Sheet 1 in Appendix B
R 3. the session has a duration of 30 minutes.

Task 2: Plan the Policy Development Process

In this task, you will plan the policy process by identifying risks and developing a scope culminating in the creation of
a Policy Development Plan.

2.1 Identify and analyse risks

Risk Assessment

Risk Description Likelihood Impact Potential Impact

Lack of competitive Possible Extreme

Unable to gain the ,market share
3 9
Over budget Likely High
Maybe suffer in financial problem
4 7
Staff Members resigns Possible Low Timelines may be impacted
3 3
Overhead Possible Moderate Lead the customer unsatisfied
3 5
Someone at the event Likely Moderate Person is injured.
gets injured. 4 5
2.2 Develop the scope for the Policy
Background

‘Women Tradies Australia’, a new entrant into the services market for building repairs. This has been
traditionally a male dominated work environment but with the changing demographics in cities and socio-
cultural values, new providers have entered the markets that offer all-female qualified tradespersons.

Reason
Sustainability is an important perspective for evaluating a series of issues facing our global society;
including the life cycle of the goods we manufacture and consume; the structure, space and infrastructure
that make up our built environment; and the unique ecosystems and nature that sustain life on Earth
Regional management. Sustainability practices have become monitoring, evaluating, and benchmarking how
we manage resources, measuring environmental impact, and assessing whether we live within capabilities. .

Project outcomes

 Make customers and suppliers aware of our sustainability policies and encourage them to adopt
reasonable sustainable management practices.

Milestones
 Comply with and exceed all applicable laws, regulations and codes of practice.
 Incorporate sustainability considerations into all our business decisions.
 Ensure that all employees fully understand our sustainability policy and are committed to implementing
and improving it.
 Minimize the impact on the sustainability of all office and transportation activities.
 Review, annual report, and continuous efforts to improve our sustainability performance.

Timeframes

 Commerce date:14/7/2020
 Complete date:14/7/2021

Research methods to use

 Observation / Participant Observation.

 Surveys.
 Interviews.
 Focus Groups.
 Experiments.

BSBMGT518 Student Assessment Guide v4.0 Page 1

  Secondary Data Analysis / Archival Study.

Resources required completing project

 Budger$15000

Stakeholders and their communication requirement

Board of Directors Executive Consumers Creditor Supplier

Team
Communication Face-to-face Face-to-face Website Face-to-face Face-to-face
method Ads/Comme Email
rcials

When/Frequenc Before a key Regular Throughout When we get Throughout the

y decision weekly the product the loan supply chain
to be made. updates lifecycle. activities.

Monitoring process
 Minimize the use of paper and other office consumables. For example, place all used paper on both sides
and identify opportunities to reduce waste.
 Reduce energy consumption of office equipment by purchasing energy-saving equipment and good
housekeeping.

BSBMGT518 Student Assessment Guide v4.0 Page 2

2.3 Develop a Policy Development Plan

Key action Action Performance Roles Timeframes

indicators
Draft policy Establish effective See whether it is Policy Manager 10/07/2020
policy work or not
Monitor results Take action once The complaint rate Policy manager On-going
find the problem decrease

Develop Listen opinion Satisfaction of Team member 15/07/2020

references group from the people key stakeholder
who are
knowledgeable
Manage risk Develop Minimize risk Risk manager 15/07/2020
contingencies for
each risk
Consultation on Earn interest Refuse their worry Team member 15/07/2020
draft policy
Implement policy Establish and Closely monitor Policy manager 15/07/2020
maintain effective ongoing
of the policy development

Research to Identify See whether it is Policy officer 31/07/2020

inform policy components of a work or not
policy
Consult with key Assist the board of Satisfaction of Policy officer 15/07/2020
member y for director make key stakeholder
approval decision

Task 3: Gather and Analyse Information for Policy Development

In this task, you will plan the creation of the stakeholder Reference Group and then research diversity issues so as to
guide policy direction. In addition, you will research the components to be included in the formation of the policy
document.

BSBMGT518 Student Assessment Guide v4.0 Page 3

3.1 Identify and engage a Reference Group
The criteria of the membership is

 Innovator/Creative Problem Solver

Creative thinkers can come up with new alternative solutions that can help take the company to be more
innovative. .

 Strategic thinker

They can see whole picture and take right strategy to deal it.

 Develop leadership skills

Good leaders need to understand how to train people to maximize the company's potential. Having leader
experience can determine success and failure.

The reference members I would select is CEO, admin officer, human resources officer, marketing officer

and risk officer

The criteria are to consider is the type of reference we are looking for when selecting a reference. After
obtaining a job reference, collect their contact information. Record their full name, current location, phone
number, e-mail and work address, and a statement of keeping quotes.

Email

Dear Assessor,

I am writing this email in order to request for approval.

The reference members I would select is CEO, admin officer, human resources officer, marketing officer
and risk officer

Sustainability is an important perspective for evaluating a series of issues facing our global society;
including the life cycle of the goods we manufacture and consume; the structure, space and infrastructure
that make up our built environment; and the unique ecosystems and nature that sustain life on Earth
Regional management. Sustainability practices have become monitoring, evaluating, and benchmarking
how we manage resources, measuring environmental impact, and assessing whether we live within
capabilities. .

I await your response with anticipation.

Thank you.
Your sincerely,
Amy

BSBMGT518 Student Assessment Guide v4.0 Page 4

3.2 Source, analyse and apply information to support the policy development process
Workplace sustainability policy

Sustainability introduction

Sustainability is an important perspective for evaluating a series of issues facing our global society;
including the life cycle of the goods we manufacture and consume; the structure, space and infrastructure
that make up our built environment; and the unique ecosystems and nature that sustain life on Earth
Regional management. Sustainability practices have become monitoring, evaluating, and benchmarking how
we manage resources, measuring environmental impact, and assessing whether we live within capabilities. .

Guiding Principles

 Comply with and exceed all applicable laws, regulations and codes of practice.
 Incorporate sustainability considerations into all our business decisions.
 Ensure that all employees fully understand our sustainability policy and are committed to implementing
and improving it.
 Minimize the impact on the sustainability of all office and transportation activities.
 Make customers and suppliers aware of our sustainability policies and encourage them to adopt
reasonable sustainable management practices.
 Review, annual report, and continuous efforts to improve our sustainability performance.

Practical steps to put these principles into practice

Travel and conference

 Include in our financial recommendations the full cost of more sustainable modes of transportation,
rather than the lowest cost option that may involve travel by car or plane.
 Avoid personally attending meetings of possible alternatives, such as using telephone conferences, video
conferences or webcams, and effective meeting time to avoid multiple trips. These options are usually
more time-saving, without sacrificing the benefits of regular contact with customers and partners.
 In order to reduce the need to travel to meetings and other places, and to promote regular contact with
customers, we will provide free training webinars for customers at any time.
 Reduce the need for employees to travel by supporting alternative work arrangements (including
domestic work, etc.), and promote the use of public transportation by setting our office in a convenient
location.
 Use emissions record schemes for business travel to monitor our impact.

Equipment purchase and resource consumption

 Minimize the use of paper and other office consumables. For example, place all used paper on both sides
and identify opportunities to reduce waste.
BSBMGT518 Student Assessment Guide v4.0 Page 5
 Reduce energy consumption of office equipment by purchasing energy-saving equipment and good
housekeeping.

Work practices and recommendations to customers

 Make sure that any employees we hire take into account sustainability issues in our recommendations to
clients.
 Include a "Sustainable Development Policy" in all recommendations to clients.

Procedures

Establish Context

This section outlines the procedures for the risk management process,.
a) determine scope for risk management process
b) conduct an industry
c) document critical success factors, goals or objectives for area included in scope
d) communicate with relevant parties about the risk management process
Risk Assessment

This section outlines the procedures for the risk management process, Risk Assessment which is comprised
of the following sub-processes:
 Risk Identification
 Risk Analysis
 Risk Evaluation.

Risk Treatment

a) select the most appropriate treatment option:

 Avoid the risk?
 Remove the risk source?
 Mitigate the risk?
 Share/transfer the risk?
 Accept the risk?

Monitor and Review

 continuously monitor and review procedures

 review and monitor internal and external environment
 undertake internal risk audits
 audit the effectiveness of risk controls
 update the risk register
 check the outcomes of the RTA Plan based on the benchmarks established

BSBMGT518 Student Assessment Guide v4.0 Page 6

 engage with stakeholders to gain input
 refine the Risk Management Framework
 document Lessons Learnt
 report stakeholders using data and information
 Arrange and deliver risk workshops to increase stakeholder awareness.

Communication strategy

Regulators Staff Customer

Outcomes Decision making Choose the product which is

Assist the
on workplace sustainable
regulators make
sustainability decision
policy

Range of activities to be Establish and Closely monitor Review workplace sustainability

undertaken maintain workplace policy
effective sustainability
workplace policy
sustainability
policy
Promotional tools Face-to-face Face to face Website
Email Ads/Commercials

Responsible Establishing the Follow and guide Buy the sustainable product
Organization’s the policy
Workplace
sustainability
policy

BSBMGT518 Student Assessment Guide v4.0 Page 7

Task 4: Determine Policy Direction
In this task, the student will analyse the research and use a set of selection criteria to make final recommendation on
policy options. You will then present this recommendation to key stakeholders of the Reference Group for approval
to develop draft policy.

4.1 Develop control measures

Risk Description Potential Risk Control Time lines

Lack of competitive
Enter market in the right time At beginning

Over budget
Need to adapt quickly to changes in funding and regulation. Ongoing

Staff Members Have a Recruitment and Training process in place

resigns While work time

Overhead During operation

Reschedule the process
time
Someone at the Ensure people with first aid training are present. Ensure
Every time
event gets injured. correct insurance is in place.

BSBMGT518 Student Assessment Guide v4.0 Page 8

4.2 Develop a range of policy options
R 1. develop preferred policy options:
 list a minimum of three policy options
 use evaluation criteria to select option(s)
 provide rationale for this selection
 identify preferred policy option
R 2. word count is approximately 350 words.

Option Aligned to objective/outcomes Rationale

Discrimination Act Yes, as part of diversity The purpose of the this act is to eliminate
discrimination and promote equal rights and
opportunities in other ways, regardless of gender,
transgender identity or expression, race, religion or
other beliefs, disability, sexual orientation or age.

Occupational Health & Safety
Yes, as part of diversity
To further ensure the safety, health and welfare of
workers, and to protect others from safety or health
risks related to the activities of workers, the National
Occupational Safety and Health Committee has been
established and related matters.

Equal Employment Opportunity
(EEO) & Anti Bullying
Yes, as part of diversity
Equal employment opportunities is a government
policy that requires employers not to discriminate
against employees and job applicants based on certain
characteristics such as age, race, color, creed, gender,
religion, and disability.

BSBMGT518 Student Assessment Guide v4.0 Page 1

BSBMGT518 Student Assessment Guide v4.0 Page 2
4.3 Consulted stakeholders on policy options
R 1. deliver a session to stakeholders:
 present findings from research
 list policy options
 make recommendations
 obtain approval
R 2. actions must meet all criteria in the Observation Check Sheet 2 in Appendix B
R 3. the session has a duration of 30 minutes.

BSBMGT518 Student Assessment Guide v4.0 Page 1

Task 5: Draft Policy
In this task, you will commence the production of the draft policy document. In this implementation, you will
communicate to the CEO on the progress of its development and apply any risk management measures as required
to ensure that the draft document is achieved within designated time frames.

5.1 Draft policy

Version Control

Policy Manager Sustainability department

The Executive Team

Approval Authority
Board of Directors

Version 1.0

Review Date 01 July 2021

Revision History
Approved/

Revision # Amended/ Date Authority Changes

Rescinded

CRMO
1 Approved July 2017 None
Board of Directors

Reference

Woman Tradies Australia’s Policy and Procedures is provides a set of information components that provide
the foundations, processes and organisational arrangements for designing, implementing, monitoring,
reviewing, and continually improving sustainability management processes in the organisation.
Workplace sustainability policy
Sustainability introduction
Sustainability is an important perspective for evaluating a series of issues facing our global society;
including the life cycle of the goods we manufacture and consume; the structure, space and infrastructure
that make up our built environment; and the unique ecosystems and nature that sustain life on Earth
Regional management. Sustainability practices have become monitoring, evaluating, and benchmarking how
we manage resources, measuring environmental impact, and assessing whether we live within capabilities. .

BSBMGT518 Student Assessment Guide v4.0 Page 2

Guiding Principles
 Comply with and exceed all applicable laws, regulations and codes of practice.
 Incorporate sustainability considerations into all our business decisions.
 Ensure that all employees fully understand our sustainability policy and are committed to implementing
and improving it.
 Minimize the impact on the sustainability of all office and transportation activities.
 Make customers and suppliers aware of our sustainability policies and encourage them to adopt
reasonable sustainable management practices.
 Review, annual report, and continuous efforts to improve our sustainability performance.

Practical steps to put these principles into practice

Travel and conference
 Include in our financial recommendations the full cost of more sustainable modes of transportation,
rather than the lowest cost option that may involve travel by car or plane.
 Avoid personally attending meetings of possible alternatives, such as using telephone conferences, video
conferences or webcams, and effective meeting time to avoid multiple trips. These options are usually
more time-saving, without sacrificing the benefits of regular contact with customers and partners.
 In order to reduce the need to travel to meetings and other places, and to promote regular contact with
customers, we will provide free training webinars for customers at any time.
 Reduce the need for employees to travel by supporting alternative work arrangements (including
domestic work, etc.), and promote the use of public transportation by setting our office in a convenient
location.
 Use emissions record schemes for business travel to monitor our impact.

Equipment purchase and resource consumption

 Minimize the use of paper and other office consumables. For example, place all used paper on both sides
and identify opportunities to reduce waste.
 Reduce energy consumption of office equipment by purchasing energy-saving equipment and good
housekeeping.

Work practices and recommendations to customers

 Make sure that any employees we hire take into account sustainability issues in our recommendations to
clients.
 Include a "Sustainable Development Policy" in all recommendations to clients.

BSBMGT518 Student Assessment Guide v4.0 Page 3

Procedures

Establish Context

This section outlines the procedures for the risk management process,.
e) determine scope for risk management process
f) conduct an industry
g) document critical success factors, goals or objectives for area included in scope
h) communicate with relevant parties about the risk management process
Risk Assessment

This section outlines the procedures for the risk management process, Risk Assessment which is comprised
of the following sub-processes:
 Risk Identification
 Risk Analysis
 Risk Evaluation.

Risk Treatment

b) select the most appropriate treatment option:

 Avoid the risk?
 Remove the risk source?
 Mitigate the risk?
 Share/transfer the risk?
 Accept the risk?

Monitor and Review

 continuously monitor and review procedures

 review and monitor internal and external environment
 undertake internal risk audits
 audit the effectiveness of risk controls
 update the risk register
 check the outcomes of the RTA Plan based on the benchmarks established
 engage with stakeholders to gain input
 refine the Risk Management Framework
 document Lessons Learnt
 report stakeholders using data and information
 Arrange and deliver risk workshops to increase stakeholder awareness.

Communication strategy

Regulators Staff Customer

BSBMGT518 Student Assessment Guide v4.0 Page 4

Outcomes Decision making Choose the product which is
Assist the
on workplace sustainable
regulators make
sustainability decision
policy

Range of activities to be Establish and Closely monitor Review workplace sustainability

undertaken maintain workplace policy
effective sustainability
workplace policy
sustainability
policy
Promotional tools Face-to-face Face to face Website
Email Ads/Commercials

Responsible Establishing the Follow and guide Buy the sustainable product
Organization’s the policy
Workplace
sustainability
policy

Dear Assessor,

I am writing this email in order to send you the draft document

The purpose of this Woman Tradies Australia’s Policy and Procedures is to provide guidance and direction
as within all organisational levels and business units of Woman Tradies Australia. The Policy applies across
all business units and organisational levels within Woman Tradies Australia.

I await your response with anticipation.

Thank you.

Your sincerely,
Amy

BSBMGT518 Student Assessment Guide v4.0 Page 5

5.2 Implement risk management processes
Risk Description Potential Impact Potential Risk Control
Lack of competitive Enter market in the right time
Unable to gain the ,market share

Over budget Need to adapt quickly to changes in

Maybe suffer in financial problem
funding and regulation.
Staff Members resigns Timelines may be impacted Have a Recruitment and Training process
in place
Overhead Lead the customer unsatisfied Reschedule the process
Someone at the event Person is injured. Ensure people with first aid training are
gets injured. present. Ensure correct insurance is in
place.

Task 6: Release and Promote Policy

In this task, you will seek final feedback from its Reference Group then respond to the concern raised by one of its
members. You will then release the policy through the protocols set out in the policy document.

6.1 Seeks feedback from Reference Group

Dear References group,

Good morning.

I am writing this email in order to send you the summary of draft document

The purpose of this Woman Tradies Australia’s Policy and Procedures is to provide guidance and direction
as within all organisational levels and business units of Woman Tradies Australia. The Policy applies across
all business units and organisational levels within Woman Tradies Australia.

If you have any questions you are welcome to contact me directly.

Thank you.

Your sincerely,
Amy

6.2 Manage fallout

Dear References group,

BSBMGT518 Student Assessment Guide v4.0 Page 6

Thank you for responding. I know what are you concerned about but we believe we can manage it as we
follow the guide.

Sustainability is an important perspective for evaluating a series of issues facing our global society;
including the life cycle of the goods we manufacture and consume; the structure, space and infrastructure
that make up our built environment; and the unique ecosystems and nature that sustain life on Earth
Regional management. Sustainability practices have become monitoring, evaluating, and benchmarking how
we manage resources, measuring environmental impact, and assessing whether we live within capabilities.

If you have any questions you are welcome to contact me directly.

Your sincerely,
Amy

6.3 Release and promote policy

Dear staff member,

I am writing this email is to inform you that WTA have a new policy about sustainability.

Sustainability is an important perspective for evaluating a series of issues facing our global society;
including the life cycle of the goods we manufacture and consume; the structure, space and infrastructure
that make up our built environment; and the unique ecosystems and nature that sustain life on Earth
Regional management. Sustainability practices have become monitoring, evaluating, and benchmarking how
we manage resources, measuring environmental impact, and assessing whether we live within capabilities. .
It is our responsibility to:
 Comply with and exceed all applicable laws, regulations and codes of practice.
 Incorporate sustainability considerations into all our business decisions.
 Ensure that all employees fully understand our sustainability policy and are committed to implementing
and improving it.
 Minimize the impact on the sustainability of all office and transportation activities.
 Make customers and suppliers aware of our sustainability policies and encourage them to adopt
reasonable sustainable management practices.
 Review, annual report, and continuous efforts to improve our sustainability performance.
If you have any questions you are welcome to contact me directly.
Yours sincerely,
Amy

BSBMGT518 Student Assessment Guide v4.0 Page 7

Appendix A: Women Tradies Australia Simulation
Simulation Background
The simulation centres on an organisation called ‘Women Tradies Australia’, a new entrant into the services market
for building repairs. This has been traditionally a male dominated work environment but with the changing
demographics in cities and socio-cultural values, new providers have entered the market that offer all-female
qualified tradespersons.
The reason for this change in the service market is that many decision-making customers in need of building repairs
are now women and research has shown that a significant number of these would prefer to have a woman servicing
their apartment/house. This is due to a number of factors particularly safety and that women ‘tradies’ are perceived
to be more methodical with their work, more reliable and they even clean up after the job is finished.
‘Women Tradies Australia’ entered the market at the start of 2016 and growth has exceeded expectations with all
targets being achieved at the end of that financial year. The company is expanding to meet this demand and is
anticipating a major recruitment drive in the next few months.
The CEO, has concerns, though impressed with the branding associated with gender tradespeople. She does have a
concern that community values may question the discriminatory practice of hiring only women tradespeople. On
further analysis, she notes that the company has no employees over the age of 35 (except herself) and there is
nobody with a disability.
As a result, she is considering setting targets to get more equity with the diversity of her workforce. These targets
are ambitious:
 by December 2017, 50% of all employees will be over the age of 50
 by December 2017, the organisation will have recruited disabled applicants if they have the required skills
 by December 2017, 20% of new trades people will be male.
The CEO prides herself on being a good corporate citizen that is leading the way as a diverse innovative workplace.
To support this new direction, the organisation now requires a set of policies to validate this commitment to equity.
In the past twelve months, the organisation has not been able to lay down a range of comprehensive policies to
support their operations and the current set of policies and procedures are limited in both depth and coverage of
key performance areas.
You have been employed as a Policy Officer to develop policy that will enable the company to carry out its role as a
corporate citizen that prides itself in equity for all. Listed below is information and data that will be useful for the
development of policy.

BSBMGT518 Student Assessment Guide v4.0 Page 8

Information on the organisation
Macro environmental forces:
Customer base:

 qualified women tradespeople is at approximately less than 2% (carpentry, electrical) yet women ownership
of property is over 35%
 in addition, decisions makers with selecting a trades person is carried out equally by women
 most property owners are over 50
 well over half of these women have informally been surveyed as saying they would prefer to use a woman for
servicing their property.
Competition:
 there currently are only a very small number of female trade businesses serving the market
 there is also only a small number of trade businesses with women as their service representatives
 there are no businesses using the pitch of seniors as their frontline.
Job market:
 only 13% of women make up trade apprentices in NSW
 most of these are in the catering, hairdressing area
 only 3% of women are doing jobs such as carpentry, electrical, painting, plumbing, car repairs, etc.
 over 210,000 people are over 50’s are now living off unemployment benefits in Australia
 employers are less likely to hire a senior in comparison with a younger person in the perception that they will
be less flexible with fitting into the organisational culture, require more sick days as a result of preexisting
medical conditions and general health, and not prepared to do less challenging work
Political:
 the Governments in States and Territories are committed to increasing the number of women working in
male dominated trades
 strategies include is the formation of partnerships with organisations such as SALT (supporting and linking
tradeswomen) that have the aim of increasing the representation of women
 the Government is looking for ways to promote self-sufficiency by encouraging people to continue to work for
as long as possible
 the Government has a number of funding incentives for organisations to hire people over the age of 50 such
as Restart.

Women Tradies Australia:

Policies and procedures:
 the company currently only have policy and procedures for harassment, bullying and discrimination, and
performance management
 these are not in great depth and don’t provide sufficient guidance
 there are no policies for diversity in the workplace.
Management direction:
 management would like to diversify their services by including male tradies for customers who like a balance
or male only
 employees consist of mainly age groups of 19 – 35, but they would like to have equal representation with
older age groups of 50 plus.
Culture:
BSBMGT518 Student Assessment Guide v4.0 Page 9
 the values of the business are foundered on team work, ethics, continuous improvement, customer first, and
safety
 the workforce is multi-cultural
 there is significant job satisfaction with high morale
 it is perceived as a good employer.
Capability (current knowledge, skills and attitudes of staff):
Recent surveys implemented in the organisation showed that staff were strong on vocational technical
competencies but less so with people skills as follows:
 no formal training undertaken in people skills development such as managing conflict
 limited experience with problem solving in a team environment
 limited experience with strategies to support others in a team
 no experience with understanding and respecting staff capability and contributions.
Operations:
 revenue has been on an upward trajectory with profitability at 9% above the first-year target
 services include; carpentry, plumbing, electrical, painting/decorating, and landscaping to the domestic market
 currently these trades are represented by qualified tradeswomen totaling 27
 there are five administration officers
 one supervisor in administration
 one supervisor in each of the five trades areas of carpentry, plumbing, electrical, painting/decorating, and
landscaping
 there are a fleet of fully equipped vans totaling 17.

Simulation Phases
This simulation is divided into the following phases:
Phase 1: the student will plan the need for policy development and then share their findings with stakeholders.
Phase 2: the student will develop a draft policy.
Phase 3: the student will finalise policy and then implement its release.

Your Role in the Simulation

You will be the Policy Officer of Women Tradies Australia in the simulation. Your roles and responsibilities in the
simulation are as follows:

Phase 1:
Phase 1 occurs in Task 1.4 and Task 4.3. In Tasks 1.4 and 4.3, you will collaborate with stakeholders to seek approval
for policy direction and options. Each session is limited to 30 minutes duration.
Note that your Assessor will not play a role in this observation activity as they will be observing your interaction with
the stakeholders and documenting evidence in the Observation Check Sheets provided in Appendix B.
In Phase 1 your main duties in the organisation are as follows:
 research micro and macro environment
 analyse findings
 present and discuss findings in collaboration with key stakeholders.

BSBMGT518 Student Assessment Guide v4.0 Page 10

Phase 2:
Phase 2 occurs from Task 5.1 to Task 5.2. In Phase 2, you will perform the following:
 researches issues with gender equity
 writes a draft policy.

Phase 3:
Phase 3 occurs from Task 6.1 to Task 6.3. In Phase 3, you will perform the following:
 communicate to the Reference Group
 address issues raised
 release and promote policy.

Simulation Setup
The simulation chosen is to give you the opportunity to provide evidence that demonstrates your ability to plan and
develop a policy. We have tried to make this simulation as real as possible within a classroom setting through the use
of organisational documents and tasks that typify the activities in the workplace when writing and revising policy. To
carry out your role in this simulation will require you to follow these steps:
Step 1. At the commencement of the unit, your Assessor will overview the assessment and have you sign the
declaration of understanding located in the Student Assessment Workbook (Pre-Assessment Checklist).
Step 2. Your Assessor will select two appropriate staff members from the RTO or external professionals who
have a sound understanding of risk management practices.
Step 3. You will review the internal and external factors and issues that has impact on policy change (Task 1.1).
Step 4. You will do a thorough analysis in the current policies and procedures and identify limitations (Task 1.2).
Step 5. You will document recommendations for policy development in preparation for the meeting with
stakeholders (Task 1.3).
Step 6. You will consult with two stakeholders about the likely implications of current policy limitations (Task
1.4).
Step 7. You will document the likelihood, impact and consequence of the risks associated with policy
development (Task 2.1).
Step 8. You will develop a scope for the policy development (Task 2.2).
Step 9. You will develop a Policy Development Plan (Task 2.3).
Step 10. You will identify and initiate a Reference Group to oversee the policy development process by sending
an email to the CEO (played by your Assessor) with a request to contact stakeholders (Task 3.1).
Step 11. You will research issues associated with establish policy direction (Task 3.2).
Step 12. You will develop control measures for the risks identified earlier (Task 4.1).
Step 13. You will finalise policy option(s) in preparation for their consultative session (Task 4.2).
Step 14. You will hold a consultative session with stakeholders to gain approval for their policy option (Task 4.3).
Step 15. You will research policy content and drafts a policy and sends it to your CEO for feedback (Task 5.1).
Step 16. You, while developing your policy, will implement the control measures when required (Task 5.2).
Step 17. You will send an email to the Reference Group (you the Assessor) seeking feedback on the draft policy
(Task 6.1).
Step 18. You will receive feedback from a Reference Group member (played by your Assessor) and will reply to
this message by an email addressed to the member, played by your Assessor (Task 6.2).
Step 19. You will release your policy by developing content for either email, or noticeboard (Task 6.3).
Step 20. Upon the completion of the feedback session, your Assessor will finalise all the documents, including
BSBMGT518 Student Assessment Guide v4.0 Page 11
 the Observation Check sheet, and attach to the student’s Student Assessment Workbook.

Assessment Conditions for the Observations

The information in this section outlines the assessment conditions for the Observation which occurs in Phase 1 and
involves your interaction with the two stakeholders.

Before the Observations:

 you must ensure that you have read and understood any documents required to undertake the Observations
 you must ensure that you have read and understood all performance requirements listed under each task
 you must ensure that you have read the requirements listed in the Observation Check Sheets as your
performance will be judged based on these criteria (see Appendix B)
 your Assessor will inform you of the date of your Observations.

During the Observations:

 you will be interacting with the CEO and Foreperson of a trade area
 they both have a total duration of 30 minutes each
 other students will not be observers during the session as this will give them an unfair advantage
 these stakeholders will be role played by staff from the RTO or other externals
 your Assessor will brief them on your topics so that they can carry out their actions in an appropriate manner
 you cannot refer to the Observation Check Sheets while undertaking the Observation
 your Assessor will:
- observe you individually based on the criteria in the Observation Check Sheets
- document their observations in detail on the Observation Check Sheets
- provide extensive written feedback
- ensure that the session will be free from distractions
 you must comply with WHS requirements
 you must demonstrate all the criteria in the Observation Check Sheets to achieve a satisfactory result for the
Observation.

After the observations:

 if you are successful, your Assessor will summarise your performance during the observations
 if you are unsuccessful, your Assessor will:
- provide written feedback on the Observation Check Sheets explaining their justification in detail
- communicate this feedback to you
- arrange another suitable time to observe your second attempt.

BSBMGT518 Student Assessment Guide v4.0 Page 12

Appendix B: Observation Check Sheets
We have provided the Observation Check Sheets for you to prepare for your assessment with the Assessor.
Remember, you will not be able to use this Check Sheets during this session. However, we recommend you use this
as a planning tool so that you are fully prepared for the observation.
Note that you must demonstrate all the criteria listed in the following Observation Check Sheets to be deemed
satisfactory.

Observation Check Sheet 1 – Recommends priority areas to stakeholders

Performance Requirements
1. Introduction
1.1. Welcome the stakeholders:
 has a friendly tone
 volume is appropriate
 facial expressions are appropriate
1.2. Outlines the session:
 states clearly what they will cover
 explains how long this will take
 seeks confirmation of this process
2. Body
 summarises the internal and external factors that have links to policy
 summarises the current situation and issues with existing policies and procedures
 summarises the implications of not having a policy and or procedures
 provides recommendation on policy areas to be developed
3. Conclusion
 overviews what has been covered
 summarises the issues raised
 summarises the agreement reached
 overviews the next steps
4. Time Management
 achieves objectives in allocated time:
- breaks the session was down into reasonable time blocks
- finishes the session within 30 minutes
5. Presentation Techniques
a. Body language:
 gives eye contact to the stakeholders
 displays appropriate facial expressions
 posture is appropriate
 gestures fit with the message
b. Presents the content clearly:
 explicitly states concrete facts to support their arguments
 expresses concepts with sufficient detail
 uses a range of visual aids such as handouts, whiteboard notations
c. Monitors non-verbal and verbal cues of the stakeholders:
 conducts periodical checks
 adjusts delivery accordingly
 confirms their understanding

BSBMGT518 Student Assessment Guide v4.0 Page 13

Performance Requirements
6. Language Techniques
 language avoids jargon
 does not use filled pauses (e.g. ‘er’, ‘erm’, ‘uh’, ‘um’)
 tempo (pace) is easy to follow
 volume is audible
 pitch is low in general and high at times to grab attention
 avoids cliché statements
 language is simple and clear
 uses cues to clarify the message aimed (e.g. to move to the Conclusion – ‘in conclusion, …’)
7. Listening and Questioning
 asks logical and targeted questions that seek input on merits of the recommendations
 questions are:
- purposeful
- logically structured
- clear and concise
- proactive and simulated critical thinking
- adapted to the audience
 validates input and encourages stakeholders to raise their queries
 directs open-ended questions and avoids ‘yes/no’ questions to draw the stakeholders to the discussion
 actively engages in dialogue about alternative ideas
 takes notes without losing focus
 listens attentively to responses:
- provides appropriate facial expressions
- provides appropriate body language
- paraphrases understanding
 asks questions to probe input
 uses pauses correctly to allow time for thought
(e.g.; a two second pause after a question)

BSBMGT518 Student Assessment Guide v4.0 Page 14

Observation Check Sheet 2 – Recommends policy option(s) to stakeholders
Performance Requirements
1. Introduction
1.3. Welcome the stakeholders:
 has a friendly tone
 volume is appropriate
 facial expressions are appropriate
1.4. Outlines the session:
 states clearly what they will cover
 explains how long this will take
 seeks confirmation of this process
2. Body
 presents the Policy Development Plan
 overviews the research into policy options
 tables policy options
 provides analysis of options against evaluative criteria
 provide recommendations on policy options
 request approval for preferred policy option(s)
3. Conclusion
 overviews what has been covered
 summarises the issues raised
 summarises the agreement reached
 overviews the next steps
4. Time Management
 achieves objectives in allocated time:
- breaks the session was down into reasonable time blocks
- finishes the session within 30 minutes
5. Presentation Techniques
5.1 Body language:
 gives eye contact to the stakeholders
 displays appropriate facial expressions
 posture is appropriate
 gestures fit with the message
5.2 Presents the content clearly:
 explicitly states concrete facts to support their arguments
 expresses concepts with sufficient detail
 uses a range of visual aids such as handouts, whiteboard notations
5.3 Monitors non-verbal and verbal cues of the stakeholders:
 conducts periodical checks
 adjusts delivery accordingly
 confirms their understanding
6. Language Techniques
 language avoids jargon
 does not use filled pauses (e.g. ‘er’, ‘erm’, ‘uh’, ‘um’)
 tempo (pace) is easy to follow
 volume is audible
 pitch is low in general and high at times to grab attention

BSBMGT518 Student Assessment Guide v4.0 Page 15

Performance Requirements
 avoids cliché statements
 language is simple and clear
 uses cues to clarify the message aimed (e.g. to move to the Conclusion – ‘in conclusion, …’)
7. Listening and Questioning
 asks logical and targeted questions that seek input on merits of the recommendations
 questions are:
- purposeful
- logically structured
- clear and concise
- proactive and simulated critical thinking
- adapted to the audience
 validates input and encourages stakeholders to raise their queries
 directs open-ended questions and avoids ‘yes/no’ questions to draw the stakeholders to the discussion
 actively engages in dialogue about alternative ideas
 takes notes without losing focus
 listens attentively to responses:
- provides appropriate facial expressions
- provides appropriate body language
- paraphrases understanding
 asks questions to probe input
 uses pauses correctly to allow time for thought
(e.g.; a two second pause after a question)

BSBMGT518 Student Assessment Guide v4.0 Page 16