Senior High School

NOT

Media and Information

Literacy
Quarter 3 - Module 1, Week 1
Introduction to Media and
information Literacy
Introduction to Media and Information Literacy Alternative Delivery Mode
Quarter 3 - Module 1: Introduction to Media and information Literature
First Edition, 2020

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Published by the Department of Education – Division of Cagayan de Oro

Schools Division Superintendent: Dr. Cherry Mae L. Limbaco, CESO V
Development Team of the Module

Authors: Marivic Labitad, Mary Ann S. Chiong, Appril Joy

M. Getigan, Bienvenido D. Codillo, Raymond John
M. Baliling, Rosemary Grace J. Balayo, June Zuseth O.
Obsid, Therese Mae Maandig, Ariana Pauline G.
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 Media and
Information Literacy
Quarter 3 - Module 1, Week 1
Introduction to Media and
information Literacy

This instructional material was collaboratively developed and reviewed

by educators from public and private schools, colleges, and or/universities. We
encourage teachers and other education stakeholders to email their feedback,
comments, and recommendations to the Department of Education at action@
deped.gov.ph.

We value your feedback and recommendations.

Department of Education ● Republic of the Philippine

FAIR USE AND CONTENTS DISCLAIMER: This Self Learning Module (SLM) is
for educational purposes only. Borrowed materials (i.e., songs, stories, poems,
pictures, photos, brand names, trademarks, etc.) included in these modules are
owned by their respective copyright holders. The publisher and authors do not
represent nor claim ownership over them. Sincerest appreciation to those who
made significant contributions to these modules.
 Table of Contents

What This Module is About…………………………..………………………………………………………i

What I Need to Know………………………...…………………………………………………………….….ii
How to Learn from this Module………………………………………………………………………..........ii
Icons of this Module…………………………...……………………………………………………………...iii

What I Know…………………...……………………………………………………………………………….iii

Lesson 1: Introduction to Media and Information Literacy…..... 1

What I Need to Know………..……………………………………………………...1
What I Know …………………………………………………………………………1
What’s New: Activity 1…………………...………………………………………….2

What Is It: Activity 1……………….………...………………………………………2

What’s More: Activity 2 …………………………...…..……………………………3
What I Have Learned………………………………………………………………..4
What I Can Do: (Example: Online Browsing of Satirical Sites………….………4

Lesson 2: Media, Society, Culture and You……..……………….. 5

What I Need to Know……………..……………………………………………...... 5
What I Know ……………………………………………………………………….. 6

What’s New: Activity 3………………………...…………………………………… 7

What Is It………………………...………………………………………………….. 7
What’s More: Activity 4………………………...……………………………………7
What I Have Learned………………………………………………………………. 8
What I Can Do……………………...………………………………………………. 8

Lesson 3: Brief History of Media...……………………..………….. 9

What I Need to Know…………………………………..………………………...…9
What I Know ……………………………………………………………………….. 9

What’s New: Activity 5 …………………………………………..………………..10

What Is It…………………………………………...……………………………….10
What’s More: Activity 6………………………………………...………………… 11
What I Have Learned………………………………………………………………12
What I Can Do……………………………...………………………………………12
Lesson 4: Communication Models and Theories …..…………..13
What I Need to Know…………………………………………..………………….13
What I Know ……………………………………………………………………….13
What’s New: Activity 7……………………………………………………………..14
What Is It…………………………………………...……………………………….15
What’s More: Activity 8…………………………………………………………….16
What I Have Learned………………………………………………………………16
What I Can Do…………………………...…………………………………………16

Summary…………………………………………………………………………………………..…17
Assessment: (Post-Test)…………………………………………………………………………...18
Key to Answers …..…………………………………………………………………………………19
References………………………………………………………………………………………......21
What This Module is About

Media and information literacy refers to “the essential competencies

(knowledge, skills, attitudes) that allow learners to engage with media and other
information providers effectively. It helps learners develop their critical thinking and
life-long learning skills for socializing and becoming active citizens” in the country.

This module will introduce you to the basic concepts of Media and Information
Literacy. Lessons and activities in this module are designed to make you understand
the nature of MIL and the reasons why you need to be media literate, information
literate, and technology literate.

What I Need to Know

This module will help you achieve Media and Information Literacy (MIL) learning
competency:
▪ Describe how communication is influenced by media and information.
(MIL11/12IMIL-IIIa-1)

To help you master the competency mentioned above, you will undergo four
lessons:
Lesson 1: Introduction to Media and Information Literacy
Lesson 2: Media, Society, Culture, and You
Lesson 3: Brief History of Media
Lesson 4: Communication Models and Theories

These lessons will help you comprehend the very nature of media and
information literacy and its related concepts.

i
How to Learn from this Module
To achieve the preceding objectives, you are to do the following:
• Take your time reading the lessons carefully.
• Follow the directions and/or instructions in the activities and exercises diligently.
• Answer all the given tests and exercises.

Icons of this Module

What I Need to This part contains learning objectives that

Know are set for you to learn as you go along the
module.

What I know This is an assessment as to your level of

knowledge to the subject matter at hand,
meant specifically to gauge prior related
knowledge
What’s In This part connects previous lesson with that
of the current one.

What’s New An introduction of the new lesson through

various activities, before it will be presented
to you

What is It These are discussions of the activities as a

way to deepen your discovery and under-
standing of the concept.

What’s More These are follow-up activities that are in-

tended for you to practice further in order to
master the competencies.

What I Have Activities designed to process what you

Learned have learned from the lesson

What I can do These are tasks that are designed to show-

case your skills and knowledge gained, and
applied into real-life concerns and situations.

ii
 Pre-test

Multiple Choice. Circle the letter of the best answer from the given choices.

1. It refers to the communication between two persons—be it verbal or non-verbal.

A. Interpersonal Communication B. Mass Communication
C. Mediated Communication D. Face to Face Communication

2. A media literate person can access, analyse, and respond to a range of media.
A. False B. True C. Maybe D. Neither

3. The first printing press of the world was invented by _____________.

A. Johannes Gutenberg C. Martin Luther
B. Thomas Edison D. Isaac Newton

4. Which of the following is an example of interpersonal communication?

A. The President giving a speech on television.
B. Two friends talking over the phone.
C. A teacher lecturing the class.
D. Two friends talking together.

5. It is an example of an organizational communication.

A. Brand advertisement C. Memorandum
B. TV Commercial D. Radio interview

6. Media can influence people and norms.

A. False B. True C. Maybe D. Neither

7. Th interference involves in the communication process is known as____?

Buffer B. Signal Jam C. Noise D. Interruption

8. It’s the term commonly used to refer to communication systems configured to

create, produce, and disseminate media texts to mass audiences.
A. Organizational Communication C. Mediated Communication
B. Interpersonal Communication D. Mass Communication

9. Which of the following is NOT an example of mass communication media?

A. Newspaper B. Magazine C. Laptop D. Internet

10. Linear communication is a one-way communication.

A. False B. True C. Maybe D. Neither

iii
 Lesson Introduction to Media and
1 Information Literacy

Grade 12, Second Semester, Q3 – Week 1

What I Need to Know

Media and Information Literacy equips learners with the 21st century skills needed by
them to compete with the unending developments in technology. In this lesson, you are
expected to:

▪ Describe how communication is influenced by media and information, particularly on

introduction to media and information literacy(MIL11/12IMIL-IIIa-1).

What I Know

Directions: Locate the given words in the Puzzle Map below. These words are terms
that you will be acquainted with as you go further in this lesson.

communication information interpersonal literacy media

1
 What’s New

Look closely at the picture below. Examine carefully how the people communicate and
interconnect with each other. Based on your personal experience, how do you connect with
your family and friends and vice-versa? Are there any similarities you see in the picture with
how you communicate with each other?

Photo credit: https://www.google.com/amp/s/ersearchleap.com/analysis-b-2-c-social/media.communication-germany/amp/

Activity 1: Enumerate the media you used in connecting with other people. Write
your answer in your activity notebook.

Media Media You Use

What Is It

With the advent of communication technologies in the 21st century, learners could
easily access to information needed by them at their fingertips. The existence of technology
paves the way to communicate with multiple people from different parts of the world using
different platforms. As Thomas Freidman wrote in his book “The World is Flat,” the internet
itself has flatten the world, where people from all walks of life, location, culture and age can
access and exchange the same information at the same time.

2
 Before we go further, let us familiarize ourselves with the basic terms and concepts
associated in communication.

Definition of Terms

Communication: pertains to a purposeful exchange of information and messages between

people or groups of people by speaking, writing, gestures, and signs.

Messages: refer to any form of communication (information, feelings, and ideas) passed or
transmitted using a channel. Turow (2007) described them(messages) as a collection
of symbols that appear purposefully organized (meaningful) to those sending or
receiving them.

Media: are the methods or tools in which information can be exchanged and communication
can be facilitated.

Interpersonal Communication: refers to the communication between two persons, whether

they are verbal or non-verbal.

Mediated Interpersonal Communication: refers to the process where technology stands in

between the parties communicating and becomes the channel by which the
message is sent or received.

Mass Communication: refers to communication systems used to create, produce, and

disseminate media texts to mass audiences. Traditional forms of mass
communication consist of newspaper, radio, television, and film, it is also
understood that in mass communication, there is no immediate feedback between
the source and the receiver.

Organizational Communication: refers to communication used in the business

environments

Media and Information Literacy: refers to the essential competencies (knowledge, skills,
attitudes) that allow citizens to engage with media and other information providers
effectively, and develop critical thinking and life-long learning skills for socializing
and becoming active citizens.

What’s More

There are two types of communication that we usually engage into namely:
interpersonal communication and Interpersonal communication. Both are
mediated by technology to allow easy form of feedbacking.
Activity 2: List down scenarios on mass communication and interpersonal
communication. Copy the matrix in your in your activity notebook.

Interpersonal Communication Mass Communication

3
 What I Have Learned

Practice your skills and knowledge further by answering the attached Learning
Activity Sheet on Introduction to Media and Information Literacy. Write your answer in
your activity notebook.

What I Can Do

To foster better communication to develop strong relationship with other people, create
a “talk show” making your household members are the “guests.” Follow the outline
below in developing your talk show.

Name of the show

Theme of the show

Run time
Topic for Discussion

Name of guests

Guide Questions for the guests 1.

2.

3.

4.

5.

4
 Lesson Media, Society, Culture
2 and You
Grade 12, Second Semester, Q3- Week 1

What I Need to Know

In this lesson, you will be exposed to the various influences of media in our culture and
society. In addition, you will explore examples on how media is used to persuade and change
the level of perceptions of people on things around them.

What I Know

Directions: Locate the given words in the Puzzle Map below. These words are
terms that you will be acquainted with as you go further in this
lesson.

reciprocity scarcity consensus liking authority consistency

5
 What’s In

In the previous lesson you were able to learn the basic concepts of media and
information literacy, its brief history as well as its importance in man’s everyday life.

In this lesson, you will explore on how media affects man’s decision making in
choosing a product, how information shared through media shapes a society by
promoting an advocacy and how different ways of persuasion can change man’s level
of perception in either promoting a product or an advocacy.

What’s New

Advertisements done through technology has afforded us with opportunities to

update ourselves with the new developments in the world.

Activity 3: Look closely at the posters of cigarette brands below. Examine them
carefully whether they are effective or not in urging the consumers
to buy them.

Photo credit: https://alchetron.com/Marlboro-Man Photo credit: https://tobaccocontrol.bmj.com/content/9/1/3

6
 Poster A (Kim) Poster B (Marlboro)

1. 1.

2. 2.

3. 3.

4. 4

What Is It

There are seven (7) guiding principles of persuasion for advertisers to attract
people to patronize their products (Dr. Robert Cialdini, 2001).

1.Reciprocity We are obliged to give if we have been given something.

If it’s scarce, we want it more. Use this by highlighting the Benefits,
2. Scarcity
Uniqueness, and Possible Loss.
We are more likely to comply with a request if it is coming from a
3. Authority
perceived authority/expert.
We want to be consistent with our past commitments, even if the initial
4.Consistency
commitment is much smaller
We like people who are similar, who give us compliments and who
5. Liking
cooperate with us.
If others (especially if similar others) are doing it, then we are likely to do
6. Consensus
ourselves.
7. Social How many others are ordering and using the products is a powerful
Validation endorsement
For more information, you may view the video in the link below:
https://youtube.com/watch?v=cFdCzN7RYbw (Science of Persuasion)

What’s More

Media serves as an instrument in bringing about development of a country. It

helps promote advocacies on social issues like anti-bullying, free education, positive
self-image, a healthy life style, breast cancer awareness, HIV/AIDS, and others.

Activity 4: Watch the advocacy campaign of the Department of Health Philippines on

Family Planning in this link (https://youtube.com/watch?v=2pNWpojebjc,
Family Planning TVC 2014). After watching the video, answer the
questions found in the table.

7
Begin here:
What is the advocacy message?

What persuasion technique did it use?

Was it effective or not? Why?

What I Have Learned

Media and Information Literacy provides learners with ample opportunities on

its usability in obtaining information in an easy manner.

What Can I Do

Media can easily influence our way of perceiving things around us. To
demonstrate such effect, choose a song that is currently popular among the youth.

Directions: Listen to the lyrics of the song repeatedly and familiarize yourself with it.
Write the lyrics of the song in your activity notebook.

Be guided with the following questions:

1. What is the message of the song?
2. Does it enforce positive or negative behavior?
3. Considering that the song is very popular, do you think it will have an effect to
the youth? Why?

8
 Lesson
Brief History of Media
3
Grade 12, Second Semester, Q3- Week 1

What I Need to Know

In the previous two lessons, you learned the various influences of media in the
communication processes among individuals. In this lesson, we will look back briefly on the
history of media and how it evolves through the years; and its impact to our culture and society.

What I Know

Directions: Identify each given as COMMUNICATION DEVICE or PLATFORM. Then,

put check on which of these devices or platforms have you been engaged
into most of the time.

I am using most of the

Given Device/Platform time
(check as many as you can)
Facebook
Cellphone
Instagram
Twitter
Radio
Television
E – mail
Newspaper
Personal Computer
Typewriter

What’s In

In the previous lesson, you were able to learn that man’s level of perception can be
affected on the media and kind of persuasion used in promoting a product or an advocacy.
Ultimately, this affects the way of life of humans thus changing society, its culture and you
which is belonging to that society from time to time. In this lesson, we will explore on how
media evolve as time goes by to meet the demands of a changing society and you from time
to time.

9
 What’s New

Activity 5: Match Column A with Column B by connecting them with a line.

Column A Column B

Typewriter

Audio cassette tape

Twitter

Television

Personal Computer

Facebook

Telephone

Instagram

Radio

Phonograph

What Is It

The printing press paves the way of easy access to information ending the elite’s
manipulation of knowledge. The printed words which can now be produced in masse, and
cheaply, have become instrumental in giving birth to Protestantism, revolutions, the industrial
revolution, and eventually our current state.

Below is the timeline of milestones in media evolution:

Pre-Industrial Age
1041: Movable clay type printing in China.
1440: The first printing Press in the world by the German goldsmith Johannes Gutensberg.
1447: First printed advertisement in a book by William Caxton

10
Industrial Age (1700 to 1930)

1774: Invention of Electric Telegraph by George Louis Lesage

1829: Invention of Typewriter by W.S. Burt
1876: Invention of Telephone by Alexander Graham Bell
1877: Invention of the phonograph by Thomas Alva Edison
1894: Invention of radio by Guglielmo Marconi

Early 1900s: Start of the golden age of television, radio, and cinema
1918: First colour movie shot “Cupid Angling”
1920: Invention of TV by John Logie Baird and First Radio Commercial Broadcast by KDKA
radio station a daughter company of Westinghouse Electric and Manufacturing
Company.
1923: The first news Magazine was launched—TIME
1927: First TV transmission by Philo Farnsworth

Electronic Age (1930s to 1980s)

1940: Community Antenna Television system, early cable
1950: Black and White TV came out and became mainstream
1960: Rise of FM radio
1963: Introduction of audio cassettes
1972: Email was developed by Ray Tomlinson
1973: First handheld mobile phone by John Mitchel and Martin Cooper
1975: Introduction of VCRs (videocassette recorder)
1980: Colour television became mainstream and first online newspaper—Columbus
Dispatch
1981: IBM personal computer was introduced
1985: Microsoft Windows was launched
1986: MCI Mail—first commercial email service

Evolution of New Media (21st Century)

1991: World Wide Web came into being by Sir Timothy John-Berners Lee
1995: Microsoft Internet Explorer was launched
1997: DVDs replaced VCR
2001: Instant Messaging Services
2002: Satellite radio is launched
2004: Facebook; 2005: YouTube; 2006: Twitter; 2007: Tumblr; 2010: Instagram

What’s More

Activity 6: List down any communication medium or platform (with a brief description)
not included on the list of timelines of milestones in media evolution.

Media/platform Description

11
 What I Have Learned

To put into use the things you have learned, answer the attached Learning
Activity Sheet on Introduction to Brief History of Media.

What I Can Do

Choose a social media platform that you are comfortable with and post the
Media Evolution Timeline you have created with a brief description. Submit the link to
your instructor.

12
 Lesson Communication Models and
4 Theories

Grade 12, Second Semester, Q3- Week 1

What I Need to Know

To enhance your knowledge on the use of technological communication, this lesson

will tour you to basic communication models and theories. In this lesson, you will be able to
understand the three types of communication model and create your own communication
process model.

What I Know

Let’s check your understanding on the different communication models by marking

(X) of each word(s) in the box that is NOT part of communication model.

LINEAR MODEL TRANSITION MODEL

INTERPERSONAL MODEL TRANSACTIONAL MODEL

INTERACTIONAL MODEL COMPLEX MODEL

ONE – WAY MODEL TWO – WAY MODEL

What’s In

In the previous lesson, you were able to learn how evolution of media as years go by
affected culture and society. In this lesson, you will explore and understand the different kinds
of communication models. As such, understanding these three models will help you determine
which appropriate communication model must be used in a certain scenario on every media
you intend to use.

13
 What’s New

Activity 7: Match the description in Column A with the illustration in column B by

connecting them with a line.

Column A Column B

LINEAR MODEL
▪ One-way communication
▪ Used for mass communication
▪ Senders send message and receivers
receive only
▪ No feedback
▪ Concept of noise

TRANSACTIONAL MODEL
▪ Used for interpersonal communication
▪ Senders and receivers interchange roles
▪ Simultaneous feedback
▪ Context of environment and noise
▪ Feedback is taken as a new message

INTERACTIONAL MODEL
▪ Used for new communications like
internet
▪ Slower feedback in turns
▪ Concept of field of experience
▪ Known as convergence model
▪ Communication becomes linear if
receiver does not respond

14
 What Is It

The three basic communication models: Linear Model, Transactional Model, and
Interactive Model. Below is an illustration that shows the descriptions as well as the pros
and cons of each model.

Source : https://www.businesstopia.net/communication

15
 What’s More

Activity 8: Based on personal experience, provide a scenario for each model. Copy
the matrix below and write your answer in your activity notebook.

Linear Communication Transactional Model Interactional Model

What I Have Learned

To demonstrate your knowledge on Media and Information Literacy, answer the

Activity Sheet on Communication Models and theories.

What I Can Do

To conclude this lesson, choose one communication model and create a scenario
(video, an audio recording, a comic strip, a script, a post) illustrating your chosen model. Then,
send your output to your teacher.

16
Summary
1. People have to be media literate, information literate, and technology literate to
live a full life in the 21st century.

2. Media and information literacy will enable us to access, analyze, and respond
to a range of media which will make our life more enjoyable.

3. The 21st century is about access to information. The challenge is in getting the
right information by analyzing and filtering.

4. Communication theories and models continue to evolve with the development

of different technologies.

5. Media can influence individuals, societies, and culture. It serves as a good tool
to engage citizens into responding to social advocacies and development issue

17
Assessment: (Posttest)
Multiple Choice. Circle the letter of the best answer from the given choices.

1. Media can influence people and norms.

A. False B. True C. Maybe D. Neither

2. It refers to the communication between two persons, whether they are verbal or
non-verbal.
A. Interpersonal Communication C. Mass Communication
B. Mediated Communication D. Face to Face Communication

3. The interference involves in the communication process is called as ___?

A. Buffer B. Signal Jam C. Noise D. Interruption

4. A media literate person can access, analyze, and respond to a range of media.
A. False B. True C. Maybe D. Neither

5. The first printing press of the world was invented by:

A. Johannes Gutenberg C. Martin Luther
B. Thomas Edison D. Isaac Newton

6. It is an example of an organizational communication.

A. Brand advertisement C. Memorandum
B. TV Commercial D. Radio interview

7. It’s the term commonly used to refer to communication systems configured to

create, produce, and disseminate media texts to mass audiences.
A. Organizational Communication C. Mediated Communication
B. Interpersonal Communication D. Mass Communication

8. Which of the following is not an example of mass communication media?

A.Newspaper B. Magazine C. Laptop D. Internet

9. Linear communication is a one-way communication.

A. False B. True C. Maybe D. Neither

10. Which of the following is an example of interpersonal communication?

A. The President giving a speech on television.
B. Two friends talking over the phone.
C. A teacher lecturing the class.
D. Two friends talking together.

18
 Answer Keys

5. B 10. B 10. D 5. B
4. D 9. C 9. B 4. B
3. A 8. D 8. C 3. C
2. B 7. C 7. D 2. B
1. A 6. A p 6. B 1. B
PRE-TEST: WHAT I KNOW ASSESSMENT

ACTIVITY ANSWER
MEDIA* MEDIA YOU USE**
Twitter
1 Facebook
e-mail/Outlook
Telephone/CP
*Student may add besides the first six. **Answer is subjective. The student must have at least one answer.
Answers are varied. Please refer to the definition of mass communication and
2
interpersonal communication.
POSTER A POSTER B
1. Probable answer: Yes, because she is 1. Probable answer: Yes, because he is
beautiful and sexy/attractive. beautiful and macho/attractive; a cowboy
2. Subjective answer. Must contain the 2. Subjective answer. Must contain the
3 reason why the student was persuaded. reason why the student was persuaded.
3. Smoking is attractive/sexy/attracts the
3. Smoking is for macho men.
opposite sex.
4. Subjective answer; must contain 4. Subjective answer; must contain
reason/s. reason/s.
The number of children a couple must have must be planned by the couple to give them
a better future.
4 Persuasion technique: Authority, Department of Health (DOH)
Answer is subjective. The student must mention elements in the video, or site current
Philippine situation that proves or disproves his/her answer.

Answers are varied. Student must provide the name of the medium/app/platform and
6
write a brief description about it.

7
 8 Answer will vary. Please refer to the definitions. Student must give at least an example.
9 Student must mention translating the language into vernacular, and larger texts.
10 Answers are varied; however, all boxes must be filled.
11 All four examples are FAKE.
12 1. TL 2.TL 3. IL 4. ML

LEARNING ACTIVITY SHEETS

LAS 1: Introduction to Media and Information Literacy

▪ Student must draw at least frames of comic strip that depicts the difference of mass
communication and interpersonal communication.

LAS 2: Media, Society, Culture and You

a. What is the product that is being sold? (Skin whitening lotion)
b. What is the message of the ad?
c. Who is the model and is s/he effective? Why? (Alex Gonzaga. Yes, she is effective because she
is popular with many followers in social media.)
d. Will you buy the product being advertised? Why? (Answer will vary in every student.)
e. Have you used a skin whitening product? Do you think it really works? Why? (Answer will vary
in every student.)
f. Why do you think skin whitening products is popular in the Philippines and what is the role that
media play? (The student may answer that it is due to colonial mentality, and a white skin is a
status symbol of being well off in life. Answers may be subjective, but must be supported.)

LAS 3: Brief History of Media

▪ Student’s output should look like the sample timeline below.

LAS 4: Communication Models and theories

References

Books

Amos A, Haglund M. “From social taboo to “torch of freedom”: the marketing of

cigarettes to women. Tobacco Control 2000; 9:3-8

Arias, Eric. “How Does Media Influence Social Norms? Experimental Evidence on
the Roles of Common Knowledge.” Political Science Research and Methods
7, no. 3 (2019): 561-78 Doi:10.1017/psrm.2018.1.

Zarate, Maria Jovita E. Media and Information Literacy.2016. Manila, Philippines:

Rex Bookstore

Websites

“Block & White ‘Color Difference.” No.12 Yellow Brick Road. Published on April 14,
2016. YouTube video, 00:16 https://youtube.com/watch?v=Wqbw5YvzH_M

“Businesstopia, Models of Communication,” in Businesstopia, February 4,

2018.https://www.businesstopia.net/communication

“Businesstopia, Models of Communication,” in Businesstopia, February 4, 2018.

https://www.businesstopia.net/communication

Cook, Sue D. People-holding-hands-under-cloud-with-social-media-communication-

icons-with_MyFJ7oiO_L.2020. jpeg.https://action4mediaeducation.org/people-
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 For inquiries and feedback, please write or call:

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