MANUAL DE COMISSÁRIOS DE VOO

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CÓDIGO: M-OPS-003

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CÓDIGO: M-OPS-003

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AV.1.1. Embarque – quando Clientes embarcarem por grupos ou

aos poucos, repita esse anúncio para que todos recebam a
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CÓDIGO: M-OPS-003

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(Good morning / afternoon / evening!)

It’s our pleasure to have you onboard Azul flight (number) ______ to
(destination) _______, (if any stop) with stops in _____.
Your seat number is printed on your boarding pass. Let us know if you
need any help to stow your carry-on baggage.
If you don’t feel comfortable sitting in the emergency row, we’ll be happy
to find you another seat.
We remind you this is a non-smoking flight and lavatories are equipped
with smoke detectors which can’t be obstructed.
For everyone’s safety, federal regulations require all passengers to
comply with the signs located along the cabin as well as Crew Member
instructions.
Feel free to use your cell phone until the aircraft door has been closed.
We wish you a nice flight!

AV.1.2. Espaço Azul (verificar se aeronave Embraer e A320 é

configurada com Espaço Azul) - após encerramento do
embarque, feito pelo Líder do voo

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CÓDIGO: M-OPS-003

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First seats are reserved for Espaço Azul passengers. Please make sure
you are seated in the seat assigned in your boarding pass. On your next
trip, enjoy extra legroom and booking online, calling call center or at the
airport. Thank you!

AV.1.3. Economy Xtra - após encerramento do embarque

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Seats____ to ____are reserved for Economy Xtra passengers. Please

make sure you are seated in the seat assigned in your boarding pass.
On your next trip, enjoy extra legroom and much more booking online,
calling call center or at the airport. Thank you!

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_______ the Senior Flight Attendant.

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$WWHQGDQWDQQRXQFHVHi there! My name is _________________.Our
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electronic devices need to be in flight mode.

^$75  $We have closed the door, so all cell phones and
electronic devices need to be turned off.

At this time, make sure your seat back and tray table are in their full
upright and locked position. Also, make sure your seat belt is correctly
fastened and that your window shades are open.

Now, we request your full attention as we demonstrate the safety

features of this aircraft.

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 MANUAL DE COMISSÁRIOS DE VOO
(MCmsV)
CÓDIGO: M-OPS-003

AV.1.5. Demonstração de Segurança – Se não houver vídeo

disponível, Comissários demonstram

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 MANUAL DE COMISSÁRIOS DE VOO
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CÓDIGO: M-OPS-003

To fasten your seatbelt, insert the metal tip into the buckle and
adjust it by pulling the strap. To open the buckle, lift the metal flap.

Emergency lighting on the floor and ceiling indicate the way to the
emergency exits located as follows: two windows forward and two
doors in the rear. Please, take some time to find the nearest exit,
keeping in mind that the closest exit may be behind you. If an
emergency evacuation is necessary, leave all your belongings
behind.

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floatation device. In the event of an emergency, remove your seat
cushion and take it with you, as shown in the safety information
card located in the seat pocket in front of you.

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case of an emergency, remove the life vest, slip it over your head
and adjust it as shown. Inflate it by pulling down on the red tabs or
blowing into the tubes. Only inflate your life vest as you leave the
aircraft.

Survival kits are located in the front and rear areas of the aircraft.

In case of an emergency follow Crew Member instructions.

Please, take some time to read the safety information card before
take- off.

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CÓDIGO: M-OPS-003

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 MANUAL DE COMISSÁRIOS DE VOO
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CÓDIGO: M-OPS-003

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Please, take some time to read the safety information card before
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 MANUAL DE COMISSÁRIOS DE VOO
(MCmsV)
CÓDIGO: M-OPS-003

Emergency lighting on the floor and ceiling indicate the way to the
emergency exits located as follows: two doors forward, two
windows over the wings and two doors in the rear. Please, take
some time to find the nearest exit, keeping in mind that the closest
exit may be behind you. If an emergency evacuation is necessary,
leave all your belongings behind.

If there’s a loss in cabin pressure, oxygen masks will drop down

from the compartment above your seat. Immediately, take the
mask from the plastic cover and pull it to release the oxygen flow.
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elastic strap. Attend to yourself first before assisting others.

^,IVHDWFXVKLRQHTXLSSHGYour seat cushion may be used as a

floatation device. In the event of an emergency, remove your seat
cushion and take it with you, as shown in the safety information
card located in the seat pocket in front of you.

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In case of an emergency, remove the life vest, slip it over your
head and adjust it as shown. Inflate it by pulling down on the red
tabs or blowing into the tubes. Only inflate your life vest as you
leave the aircraft.

Survival kits are located in the front and rear areas of the aircraft.

In case of an emergency follow Crew Member instructions.

Please, take some time to read the safety information card before
take- off.

$9A330

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 MANUAL DE COMISSÁRIOS DE VOO
(MCmsV)
CÓDIGO: M-OPS-003

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 MANUAL DE COMISSÁRIOS DE VOO
(MCmsV)
CÓDIGO: M-OPS-003

in mind that the closest exit may be behind you. If an emergency

evacuation is necessary, leave all your belongings behind.

If there’s a loss in cabin pressure, oxygen masks will drop down

from the compartment above your seat. Immediately pull it to
release the oxygen flow. Place the mask over your nose and
mouth and adjust it with the elastic strap. Attend to yourself first
before assisting others.

A life vest is located under your seat or under your armrest. In

case of an emergency, remove the life vest, slip it over your head
and adjust it as shown. Inflate it by pulling down on the red tabs or
blowing into the tubes. Only inflate your life vest as you leave the
aircraft. This aircraft is equipped with slide rafts at doors 1, 2 and
4.

Survival kits are available in the aircraft.

In case of an emergency follow Crew Member instructions.

Please, take some time to read the safety information card before
take- off.

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(MCmsV)
CÓDIGO: M-OPS-003

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find the nearest exit, keeping in mind that the closest exit may be
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 MANUAL DE COMISSÁRIOS DE VOO
(MCmsV)
CÓDIGO: M-OPS-003

If there’s a loss in cabin pressure, oxygen masks will drop down

from the compartment above your seat. Immediately pull it to
release the oxygen flow. Place the mask over your nose and
mouth and adjust it with the elastic strap. Attend to yourself first
before assisting others.

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floatation device. In the event of an emergency, remove your seat
cushion and take it with you, as shown in the safety information
card located in the seat pocket in front of you.

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case of an emergency, remove the life vest, slip it over your head
and adjust it as shown. Inflate it by pulling down on the red tabs or
blowing into the tubes. Only inflate your life vest as you leave the
aircraft.

Survival kits are located in the front and rear areas of the aircraft.

In case of an emergency follow Crew Member instructions.

Please, take some time to read the safety information card before
take- off.

AV.1.6. Voos Domésticos - logo após a demonstração feita pelos

Comissários ou em vídeo

If you need any assistance in English, please let us know.

AV.1.7. Voos Noturnos - antes da decolagem

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We’ll dim the cabin lights for take-off. If necessary, you may use your
reading light.

Thank you.

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 MANUAL DE COMISSÁRIOS DE VOO
(MCmsV)
CÓDIGO: M-OPS-003

AV.1.8. Após a Decolagem - após apagar atar cintos ou sinal de

final de sterile cockpit

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We’d like to remind you this is a non-smoking flight and the lavatories
are equipped with smoke detectors.
Please keep your seat belt fastened while seated.

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 MANUAL DE COMISSÁRIOS DE VOO
(MCmsV)
CÓDIGO: M-OPS-003

You may now use approved electronic devices, which are listed on the
card in the seat pocket in front of you. Cell phones may be used, but
only in flight mode.

We’ll arrive in (destination) _______in about ______hour(s)

and_____minutes.

{(Snacks service only) In a few moments, we’ll begin our snack

service, which includes (list every available kind of snack on the
baskets) ________ and (list kinds of beverage according to flight time
and fleet) ________. (Morning coffee inflight service), And also, we’ll
be serving our famous coffee on morning flights till 10 am.

{(Intercontinental flights) In a few moments we’ll serve your (dinner /

lunch) and before landing we´ll be serving (breakfast / a light snack).
Thank you.

&KHFN6SHHFK0DWUL]

AV.1.9. Distribuição de Documentação para Voos Internacionais

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In a moment we’ll be handing out arrival forms for you to fill in. Please
make sure you have completed them by the time we arrive.

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 MANUAL DE COMISSÁRIOS DE VOO
(MCmsV)
CÓDIGO: M-OPS-003

'HVWLQDWLRQ %UD]LO There are no immigration requirements for

Brazilian citizens.

AV.1.10. Reciclagem - Destinos com recolhimento e reciclagem

são divulgados por Boletim

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At this time, Flight Attendants will be passing around the cabin to pick
any remaining items to be disposed.

We'll be walking around with a yellow bag to collect cans for recycling.

This is Azul helping the environment!

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 MANUAL DE COMISSÁRIOS DE VOO
(MCmsV)
CÓDIGO: M-OPS-003

AV.1.11. Recolhimento - voos intercontinentais – América do

Norte e Europa

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We’ll be collecting any remaining items. We’d like to remind you that
according to (destination) regulations it’s forbidden to carry food items
in your carry-on baggage.

AV.1.12. Início da Descida - voos intercontinentais – América do

Norte e Europa

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We hope you have enjoyed your Azul Experience today.

We have started our descent into (destination)________________

where local temperature is __________ degrees (Celsius /
Fahrenheit).

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cockpit

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 MANUAL DE COMISSÁRIOS DE VOO
(MCmsV)
CÓDIGO: M-OPS-003

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We’ll arrive shortly. Flight Attendants will come by to offer any final
assistance and collect any remaining items.

Please ensure that your seat belt is securely fastened, your seat back
and tray table are in their full upright and locked position and the
window shades are open.

^$75$At this time, all electronic devices should be turned off,
including cell phones.

&KHFN6SHHFK0DWUL]

AV.1.14. Voos Noturnos - antes do pouso

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We’ll dim the cabin lights for landing. If necessary, you may use your
reading light.

AV.1.15. Após o Pouso - após livrar a pista de pouso e entrar na

pista de táxi

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 MANUAL DE COMISSÁRIOS DE VOO
(MCmsV)
CÓDIGO: M-OPS-003

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Welcome to (airport name) _______ airport in (destination)

___________ where local time is (tell the time) _________.

For your safety and comfort, we ask that you please remain seated
with your seat belt fastened until the Captain turns off the seat belt
sign.

Be careful when you open the overhead compartments and remember

to take all your belongings with you.

^9RRVGRPpVWLFRVIf you have a connecting flight, our Ground Crew

will be happy to assist you.

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 MANUAL DE COMISSÁRIOS DE VOO
(MCmsV)
CÓDIGO: M-OPS-003

^9RRVLQWHUQDFLRQDLVIf you have a connecting flight, our Ground Crew

will be happy to assist you. Make sure you check which terminal your
connecting flight will be leaving from.

&KHFN6SHHFK0DWUL]

Thank you for choosing Azul. Have a great day!

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We´ll inform you that you can use both the front and rear doors to
deplane.

AV.2.2. Antes do speech de boas vindas – Aplicação de spray

inseticida

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We’d like to inform you that local authorities require that we spray the
cabin with a non-toxic spray recommended by the World Health
Organization. )OLJKW$WWHQGDQWVZLOOEHSDVVLQJDURXQGWKH&DELQDWWKH
PRPHQW

AV.2.3. Identificação de Cliente

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Mr.________ Mrs___________ please identify yourself to one of our

Flight Attendants. Thank you.

AV.2.4. Reabastecimento da Aeronave

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We´ll be refueling our aircraft. Please don´t smoke or handle any items
that may cause fire or sparks.

AV.2.5. Anúncio para Clientes em Voos com Escalas

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We´ll now begin boarding. We kindly ask you to observe and return to
your originally assigned seat. Thank you.

AV.2.6. Limpeza da Aeronave - somente em voos trânsito

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OLYUHV2EULJDGRD

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AV.2.7. Espera de Ônibus para Desembarque - somente quando

houver demora do ônibus

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We´re waiting for the airport bus to come and take you to the
Passenger Terminal. It´ll arrive shortly. Thank you.

AV.2.8. Recolhimento ou Conferência de Cartões de Trânsito

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We kindly request that you show your transit card to our Ground Agent.

AV.2.9. Sorteio a bordo

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3DUDEpQV

We’re celebrating (reason) __________! Azul and (partner, if any)

________ will be raffling off a/an (prize)__________. Your lucky
number is your seat number! Good luck!

And the winner is (seat number) ______!

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AV.2.10. Datas Comemorativas

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‡ 'LD,QWHUQDFLRQDOGD0XOKHU
‡ 'LDGDV&ULDQoDV

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On behalf of Azul, Captain ________and this Crew wish you a:

‡ Happy Mother’s day!
‡ Happy Father’s day!
‡ Happy Valentine’s Day!
‡ Happy Easter!
‡ Happy New Year!
‡ Merry Christmas!
‡ Happy Children’s day!
‡ Happy Women’s day!
Thank you.

AV.2.11. Free Shopping

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Duty free shopping is available on this flight. We’re offering some

exclusive gift items and souvenirs.

Kindly browse through our Catalogue in the seat pocket in front of you.

Our Flight Attendants will be delighted to assist you with your

purchases.

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 MANUAL DE COMISSÁRIOS DE VOO
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CÓDIGO: M-OPS-003

AV.2.12. Briefing da Saída de Emergência – Consulte o MCmsV -

Capítulo Procedimentos Operacionais

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Please, take some time to read the safety card located in the seat
pocket in front of you. Before opening the exit, check outside to make
sure it’s safe to do so. Thank you.

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AV.3.1. Solicitação de médico a bordo

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AV.3.2. Desligar PEDs (Portable Electronic Devices) Aparelhos

Eletrônicos

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Captain has informed that due to instrument precision procedures, all

PEDs, including cell phones, must be off. As soon as concluded the
procedure, in fligh mode will be allowed.

AV.3.3. (Embraer / A320) Liberação PEDs Modo Avião Após

Procedimento de Precisão

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AV.3.4. Aeroporto de alternativa para pouso

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The Captain has just advised us that due to __________ (technical

reasons / medical reasons / weather conditions):

We’re returning to (destination) ____ / We’re making an immediate

landing in (destination) ___.

We’ll keep you informed about the situation after we arrive. Thank you.

AV.3.5. Após Despressurização

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AV.3.6. Turbulência

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The Captain (has switched / will switch) on the fasten seat belt sign as
we (may experience/are experiencing turbulence). Please fasten your
seat belts.

(Caso a Tripulação tenha que sentar) - We’ll be resuming our in-flight

service as soon as the Captain

advises us it´s safe to leave our seats.

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 MANUAL DE COMISSÁRIOS DE VOO
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CÓDIGO: M-OPS-003

AV.3.7. Cancelamento de Serviço de Bordo Devido ao Mau Tempo

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Due to heavy turbulence, we´ll have to cancel our onboard service.

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AV.3.8. Atraso na decolagem

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We inform you that we’re expecting a (10 / 20 / 30 …) minute delay due

to :
‡ Technical reasons
‡ Weather conditions
‡ Cargo loading procedures
‡ Heavy air traffic

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 MANUAL DE COMISSÁRIOS DE VOO
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CÓDIGO: M-OPS-003

‡ Transit passengers
‡ Refueling
‡ Low visibility at the airport
‡ A power shortage on the ground

AV.3.9. Atraso com Desembarque

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All Passengers are required to deplane. Please take all your

belongings with you. We apologize for the inconvenience.

Our Ground Crew will be waiting to assist you. Thank you for your
understanding.

AV.3.10. Troca de Aeronave

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All Passengers are required to deplane. Please take all your

belongings with you. Our Ground Crew will be waiting to assist you.

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