Curriculum Vitae

Mob: 9899390802
9278236362
rajiv49.sachdeva@gmail.com
H.No.149.Sec-20,Friends Colony, Faridabad

Rajiv Sachdeva
Professional Experience

• 5.1 years of experience in Software Development was involved in Requirement Analysis, System Study,
Implementation, Maintenance, Integration and Unit Testing.
• 2.5 years experience of CRM Applications using Cloud Computing in SalesForce.com Technologies
• Exposure in Apex, Visual Force Pages, triggers, customization of Sales Force & Admin activities.
• Having expertise on tools like PM Smart & MSP.
• Providing solutions to the clients for project management related day to day activity on PM Smart tool.
• Well acquainted in Software Development Life Cycle (SDLC) and Testing Methodology & Terminology.
• Preparing Excel reports and Power point presentations for projects.
• Good knowledge on Project Management.
• Extensive knowledge of business analysis in PM Smart team which involves, Requirement gathering,
requirement analysis, BRD preparation and solutioning.
• A confident, transparent, positive, responsible, target oriented and always seeks process improvements.
• Good in management, analytical & logical skills.
• Result oriented and dedicated team player, self-motivated, quick learner and ambitious.

• With Saksoft Ltd, NOIDA from June’11 – till the date

Working on Client location –Colt as SalesForce Consultant on support and various internal projects and internal
Change Requests.

Skill Set
Technology: SalesForce [Apex, Visual Force,Trigger, Customisation,Adminstrator]
Programming Languages: Apex
Web Technologies: Web Services, HTML
Operating System: Windows XP, Windows 2000
Database: SQL Server 2000
Other Tools: PM Smart, Eclipse and MSP.

Colt
I am currently working on client location Colt and there I have worked on internal projects, enhancements (Change
Requests) and also support activities like day to day issues in sales force, through remedy tickets and emails.

Project/CR Details

Project BSS OSS

Team Size 1
Duration 12 Months
Environment SalesForce.com
In Colt, Sales Force is integrated with some other systems like OH & P, e-order, OHS. In BSS OSS project, OH &
P(Order Handling and provision) is going to be replaced by OCH(Oracle Customer Hub).In Order to replace OH & P
with OCH ,some changes in the current functionality needs to be done in SFDC .Also data migration of prospect
and customer accounts will be done in which these accounts will be migrated to OCH.
Roles Admin & Developer

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Responsibilities • Requirement Analysis and Software Specification Documentation (LLD).

• Responsible for modification of outbound messages, creation/modification

of workflow rules, creation of triggers, Custom Objects, Custom Fields,
Lookups, Mater Detail relation.

• Involved in data migration activities.

Project SFDC to eOder link

Team Size 1
Duration 2 Months
Environment SalesForce.com
This project is the part of ‘Data Quality Improvement’ under which one of the requirement is to improve data
quality and process efficiency by reducing manual interventions. In order to reduce manual intervention on access
eOrder application, eOrder is linked with SFDC.
Roles Admin & Developer
Responsibilities • Requirement Analysis and Software Specification Documentation (LLD) &
release notes.

• Responsible for doing configuration changes which includes creation on

web tab, setting up access on the tab for profiles.

• Involved in code deployment on different sand boxes (SIT,UST,RFS,

Prod) and test activities.

Project Barcelona
Team Size 2
Duration 2 Months
Environment SalesForce.com
Colt wants to excel at customer satisfaction for both CES and CCS and to increase customer operations efficiency
and improve the work experience for Colt staff. To achieve this Colt will implement a new operating model to
improve how we manage our customers throughout the lifecycle of queries and updates regarding their services
and administration. This change creates new dedicated agent teams who will manage customer non-fault calls &
emails based on- Customer country (a.k.a. Organization Country or Org Country or Colt country), Business Unit
(CCS and CES) ,Customer Service Tier.
Roles Developer & Admin
Responsibilities • Requirement Analysis and Software Specification Documentation (LLD).
• Responsible for development and configuration of SalesForce.
• Worked on triggers, workflow rules, validation rules, outbound messages,
test class, change set and data loader.
• In SalesForce configuration, developed Custom Objects, Custom Fields-
(Lookup, Formula fields and roll up summary fields, setting Field level
Security), record type, page layout, profiles, setting role hierarchy and
reports
• Involved in Unit Testing and UAT.

Project C and S Collaboration

Team Size 1
Duration 1 Month
Environment SalesForce.com
In this project, ability to Sales team is provided, to request the Front Desk to carry out specific task against an
Opportunities. Provide the ability for Consulting & Solutions to manage multiple requests on a single platform
against opportunities and also Provide the ability to identify and allocate resources to requests against an
opportunity by availability, suitability and priority.
Roles Admin & Developer
Responsibilities • Requirement Analysis and Software Specification Documentation.

• Responsible for creation of Custom Objects, custom button(used

JavaScript on buttons) ,Custom Fields, Lookups, Formula fields and roll

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 up summary fields, fields set Field level Security, Workflow Rule and
Workflow Actions (Task assignation and E-mail Notification) ,validation
rule on the custom objects.
• Write Business logic in Apex Code, developed triggers, Created Visual
Force Pages and Custom Controllers.

Enhancements(CR) Salesforce Releases (Summer 12,Spring 12, Winter 13)

Credit Check
Strategic Partner
SD Comm.
Cloud 9
MSOB
Deal Pricing Enhancements
Enhancement Stream

HCL Technologies Limited

Project Details

Project Group China (Inventory Management)

Team Size 6
Duration 2 Months
Environment SalesForce.com
This Merchandising organization contains various Applications in which we worked on an Inventory Management
portal. We created an inventory management for tracking and updating of products in the inventory, This
Inventory Management portal consists of various objects which are used to track inventory like: Merchandising
products, Line items, Total inventory and Invoice. We also supported data migration from previous inventory
application data into Sales Force using Data Loader into Custom Object. Done Customization in Sales Force.

Roles Admin & Developer

Responsibilities • Requirement Analysis and Software Specification Documentation.

• Involved in Administrator related activities (responsible for Creating and

Managing Users, Company Profiles, Sharing setting, Mail Merge and Email
Template)
• Responsible for creation of Custom Objects, Custom Fields, Lookups,
Mater Detail relation, Junction Objects, set Field level Security, Workflow
Rule and Workflow Actions (Task assignation and E-mail Notification)
validation rule on the custom objects.
• Write Business logic in Apex Code, developed triggers, Created Visual
Force Pages, Standard Controllers and Custom Controllers.

Project SM (IT Sales & Marketing)

Team Size 12
Duration 8 Months
Environment SalesForce.com, C#, ASP.NET 2.0/3.5, VS.NET, SQL Server
This application contains various tasks in this we were having a Sales portal which is accessible to sales &
marketing team of Client which initially made on ASP.Net (2.0) and Oracle and later it was migrated to the
SalesForce.com. We were supporting data migration from ITSM to Sales Force using Data Loader into Standard
Object and Custom Object. Done Customization in Sales Force.

Sales portal contains different modules to manage the sales and the Leads, these modules are:-Account setup,
Contact, At Risk, Pipeline, Forecast, Reporting, Call Log, Territory Management, Lead Manager

Roles Admin & Developer

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Responsibilities • Requirement Analysis and Requirement Specification Documentation.
• Data Migration Using DATA Loader of force.com From ITSM to SalesForce.
• Involved in Administrator related activities (responsible for Creating and
Managing Users, Company Profiles, Sharing setting, Mail Merge and Email
Template)
• Responsible for creation of Custom Objects, Custom Fields, Lookups,
Mater Detail relation, Junction Objects, set Field level Security, Workflow
Rule and Workflow Actions (Task assignation and E-mail Notification)
validation rule on the custom objects.
• Write Business logic in Apex Code, developed triggers, Created Visual
Force Pages, Standard Controllers and Custom Controllers.
• Create Standard and Custom Dashboard, Standard and Custom Reports
Custom Objects, Analytical Snapshots.
• Helped other team members in their work.

Project PM Smart
Team Size 40
Duration 24 Months
Environment Java and Oracle
PM Smart is a project management tool and preferred platform for managing projects and programs. It provides a
customizable, comprehensive framework to facilitate the entire project planning and execution process - from
capturing business requirements to development, testing, verification and deployment, providing each stakeholder
with their own role based portal view. PM smart help managers encapsulate successful processes and good
practices into templates, which can be reused for executing similar projects in the future. All day to day actions,
issues, risks and minute of meeting can be captured, tracked and accessed within the system. these activities can
be linked to each other and to the business requirements and task initiatives based on relevance and context-
based clusters of information.
PM Smart Features
. Project Management and Enterprise IT Portfolio Management
. Defect and change management
. Project Management
. Software Development Lifecycle management
. Quality Process Management and Discipline (OMS Compliance)
. Collaboration & communication
Roles Tool Administrator
Responsibilities • Worked in CR Team from NCR region and select the CRs based on
criticality,feasibility,validity ,then prepared BRDs,test cases, in every new
releases of the Tool.
• Handling end user’s issues/queries through calls/tickets and providing
support.
• Deliver Trainings to the end user for the correct and better understanding
of the application.
• Preparation of Training Document, reports and presentations for PM
Smart tool on requirement specific for different projects.
• Preparation of Test case documents using requirement specifications.

• Performing Unit, Functional, Sanity Testing during releases of the PM

Smart Tool

• Coordinated with Development Team for giving details to fix the bugs.

Project PM Smart-Fonterra
Team Size 15
Duration 6 Months
Environment Java and Oracle
Fonterra is a New Zealand based organization and a world leader in dairy Product. The scope of the project was to
replace the Clear Quest tool which was being used by client earlier. PM Smart was customized in such a way so
that it can full fill Clients requirement to use as a Service management tool. It was integrated with Cams, it is
system that Fonterra uses to log a Service calls. The calls that are logged in Cams flows into PM Smart Queue

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 management. Then depending upon their severity tickets flow in respective forms

Roles Tool Functional Expert

Responsibilities • Business analysis process, which involves capturing business
requirements, requirement gathering, requirement analysis and
preparation of BRD.
• Day to day interaction with clients and providing support after sign off.
• Preparation of reports, e-forms, defining workflow, SLA, dash board,
custom fields and presentations for PM Smart tool on requirement specific
for different projects.
• Preparation of Test case documents using requirement specifications.
• Performing Unit, Functional, Sanity Testing
• Coordinated with Development Team for giving details to fix the bugs.

Technical Certification

• Dev-401

Education
• Masters in Computer Application, Sikkim Manipal University
• Bachelor of Computer Application, AAIDU, Allahabad

Identity Information
Name Rajiv Sachdeva
Father’s Name Mr. Shri Ram Sachdeva
Date of Birth 6th April, 1984
Nationality Indian
Passport Yes

I hereby declare that all the information provided above is correct to best of my knowledge and belief.

(Rajiv Sachdeva)

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