YASIR HANIF

SKILL SETS
 Academic Info
MCSE
MIT . Wordpress
Virtual university 2018
Key note
MBA in Management . Project handling
Virtual university 2012 Business process
B.com .
improvement
Punjab College of Commerce 2006 Team work
MS Office
F.sc Pre Engineering .
Punjab College of information & technology 2004

Matriculation . FIELD OF INTEREST

Army Public School 2002
Electronics
 Work Experience Auto tech

Zahid Packages Pvt Ltd

 Dec 2020 - Still date STRENGTH
Designation : Assistant Manager Operations
Role : Verification of company articles in terms of dimension, colour, and Fast learner
costing; preparation of monthly sales, revenue, and volume statistics by
Honest
area.
Assist with the day-to-day operations of the manager.
Verification of POs and invoices; maintaining an up-to-date record of
Adapts quickly to new
received recovery checks and pay orders.
Working on ISOs generated challanging environment
by the system
Maintain forecast for papers used.
Updating and
maintaining a monthly ledger reconciliation record Updating daily up-

to-date reports of sales vs. target, both quantitative and qualitative HOBBIES
Monitoring dispatch on a daily basis Making additions to job or hold
jobs in planning and coordinating with and giving and receiving
Console games
feedback to/from factory departments about matters relating to
Table tennis
dispatch, production QC, and others
 p ,p ,
Swimming
Wi-tribe Pakistan Ltd

 June 2016 - April 2018

Designation : Manager Business Unit
Role : Manage personnel such as customer care executives, retention
executives, field operation executives, and sales executives to work on
LTE sales (a project to increase the number of LTE clients).
• Oversee
quality, operations, and goal attainment.
• Ensures that all customer
technical concerns are handled properly and promptly.
• Daily and
weekly cash and check reconciliation reports were maintained.
Managing all administrative concerns pertaining to the Business Unit.
Maintained Inventory report on daily basis.
• Customer retention was a
priority, and the company's modified approach for cultivating
connections with current clients resulted in a 70 percent retention rate.
•
Coordinated and handled different BTL initiatives for Wi-tribe product
marketing.
• Led the Customer R&D team and managed the corporate
cliental network.

Wi-tribe Pakistan Ltd

 Feb 2015 - June 2016
Designation : Supervisor Business unit
Role : Hold a strategic role within Customer Care by managing frontline
operations while handling a weekly walk-in of roughly 1000 customers
and various Care Center activities on a daily basis that are meant to
support year-end objectives.
• Ensured that the Customer Care Center
met its monthly sales targets
Ensure Customer Service targets are met in
accordance with the business plan, which includes new sales, first
contact resolution, customer satisfaction measurement, and complaint
management. • Worked on various innovative ways to improve sales,
customer paying ratio, customer service, staff performance, and
motivation.

Wi-tribe Pakistan Ltd

 March 2009 - Feb 2015
Designation : Customer care Executive
Role : • Served as a basic point of contact for customers with
complaints, queries, billing request, feedbacks etc. • Indoor sales.
•
Provided technical solution to customers regarding internet connectivity.
• Updated references of old customers.
• Created Closing reports of
customer Care Centre operations on daily basis.
• Met Company target
on monthly basis.
• Worked on churn Customers data.

U-fone
 May 2007 - March 2009
Designation : Internee/MTO
Role : • Verification of accounts
• Excel data entry
• Checking delivery
entries Payments
• Making daily report
• Monthly report
• Maintain
Cash book

 Achievements
Developed website www.zahidpackages.com

2nd Position in retention (Lahore)

Achieved 5000 FUT Customers at time of launch in 2009

Date : Signature,

Place :

(Yasir hanif)