Running head: COMMUNICATION 1

COMUNICATION

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Communication has been defined as the verbal or non-verbal process of transferring ideas,

information, opinions, or feelings between two or more people using a medium. For

communication to exist, it must involve a sender, message, and recipient (Adler et al., 2017).

For communication to be effective, the meaning of the message must be understood and

shared.

Communication process

This is a dynamic process that starts with conceptualizing information by the sender, who

transmits the ideas to the receiver through a channel, who then returns the signal or message

in the form of feedback within a specific time-frame (Fischer, 2017). There are seven

elements of a communication channel:

1. Sender: This is also referred to as the communicator. This is a person who

conceptualizes the idea or information that is meant to be conveyed to other people

and initiates the conversation.

2. Encoding: this where the sender uses both verbal and non-verbal communication

elements to encode the message. The sender's perception, skills, competencies, and

background greatly influence the message being conveyed.

3. Message: this is the information or idea that the sender intends to convey once the

encoding is done. This can be in the form of oral, written, or non-verbal such as sigs,

sounds, body gestures, or sound. It can be any signal that motives the receiver to

respond.

4. Channel: this is the medium that the sender chooses to transmit a conceptualized

message to the receiver. This must be selected carefully to ensure that the news is

compelling and the interpretation is correct.

5. Receiver: this is the individual to whom the information is targeted. He or she will try

to understand the message to obtain the objective of communication.

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6. Decoding: this involves the receiver interpreting the message by trying to understand

it. Communication can only be effective if the receiver fully comprehends the

message is like the sender's intention.

7. Feedback: this is the last step of the communication process. It confirms that the

receiver has gotten the message and correctly interprets it as the communicator

intended it.

Types of communication

Communication has been categorized based on Channels and purpose. There are three

types of channels of communication, that is, Verbal, non- verbal and visual

communication. Verbal can either be oral or written communication. This involves

the use of words and language to convey information. Non-verbal involves the use of

gestures, tone variation, body language to communicate while visual communication

takes place by help of aids such as graphics, videos, drawings and signs. On the other

hand, based on purpose, we have formal and informal communication. Formal

communication is further categorized into vertical, horizontal and diagonal

communication. Formal communication follow predefined flow to convey the

information.

7C's of communication

This is a list of elements that aid people in communicating effectively and professionally and

ensuring that the message intended by the sender is clearly received and understood by the

receiver ("Effective communication," n.d., p. 200).

1. Clear: for the receiver to understand the message quickly, it must be clear. The

receiver will only be sure when the intended message or information is clear.
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2. Correct: to effectively in communication, the message must be correct. The use of

proper language is essential, and the communicator should confirm that there are no

spelling and grammatical errors in their message.

3. Complete: The message being conveyed should always be complete. Hanging

messages may cause barriers that lead to misunderstanding.

4. Concrete: this means that the message or idea must be particular and clear to give no

chance of misinterpretation. All the figures and facts of the information must be

included in order to authenticate the message of the sender.

5. Concise: for effectiveness in communication, the message needs to be on the point

and precise. Lengthy messages from the sender may make the receiver misunderstand

or get bored in the process.

6. Consideration: the sender needs to consider the receiver's mindset, background, and

knowledge to communicate effectively. A rapport must be established between the

sender and receiver to communicate.

7. Courteous: this means that the sender should ensure that the message intended for the

receiver does not cause ill-feeling. The sender must consider the feelings of the

receiver and maintain a positive message.

After watching the video on barriers of effective communication, I realized there are some of

the barriers I thought would have been considered but they were not. This includes:

Lack of trust and transparency: it is absolutely challenging to communicate between

people who do not trust each other (Paul, 2019). When someone holds back information, the

other one will be anxious therefore will make speculations.

Styles of communication: people have different ways of communication. Verbal and non-

verbal cues have different meanings in other places.

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Conflicts: this can happen for many reasons. When conflicts occur, people fail to

communicate effectively, and when not resolved, they may grow, making people take sides.

At work, I struggle to decode some of the ideas and information. This is because sometimes

there is a lot of ambiguity and deeper meanings to information. Most of the work needs to be

research on in order to have the facts and be realistic. Critical thinking and making informed

decisions are key before deciding to give feed back to the supervisor.

In conclusion, communication is a vital property of human interaction. The process of

communication describes how successful is communication. 7C’s of communication provides

ways to make communication effective. Barriers of communication must be identified and

solution is sought.
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References

Adler, R. B., Rosenfeld, L. B., & Proctor, R. F. (2017). Interplay: The process of

interpersonal communication. Oxford University Press, USA.

Effective communication. (n.d.). Effective Team Leadership for Engineers, 185-

200. https://doi.org/10.1049/pbmt025e_ch12

Fischer, L. (2017). Effective communication: How to effectively converse in any situation.

Createspace Independent Publishing Platform.

Paul, A. (2019). Effective communication: How to make your conversations more

meaningful, speak confidently and stay in control of conversations at work and in

relationships. Independently Published.