BSBWOR301 Assessment Tasks: Organising Work Priorities

BSBWOR301
Organise personal work priorities

and development
Student Assessment Task
Student Name:
Student Id:
Student Assessment
BSBWOR301 Organise personal work priorities and development| SALISBURY COLLEGE AUSTRALIA 2020 | RTO
No.:45062 | CRICOS:03565E | L3, L4 & L5, 14 Railway Parade, BURWOOD, NSW 2134 Page 1 of 26
Student Assessment
CONTENTS
Contents......................................................................................................................................................2
Assessment information..............................................................................................................................3
Assessment instructions..............................................................................................................................4
Student assessment agreement..................................................................................................................6
Assessment Task Cover Sheet.....................................................................................................................7
Assessment Task 1: Written questions........................................................................................................8
Assessment Task 2: Work schedule project...............................................................................................11
Assessment Task 3: Personal skill development and learning project.......................................................18
Student Assessment
ASSESSMENT INFORMATION
The assessment tasks for BSBWOR301 Organise personal work priorities and development are
included in this Student Assessment Tasks booklet and outlined in the assessment plan below
 To be assessed as competent for this unit, you must complete all of the assessment
tasks satisfactorily.
Assessment plan
Assessment Task Overview
1. Written questions You must correctly answer all questions.
2. Work plan project You must develop a work plan for a job role of
your choice.
3. Personal skill development and You must identify personal learning needs and
learning project plan and participate in professional
development.
Assessment preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor
for clarification if you have any questions.
When you have read and understood this unit’s assessment tasks, print out the Student
Assessment Agreement. Fill it out, sign it and hand it to your assessor, who will countersign it
and keep it on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to
you.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per
your SCA’s assessment appeals process.
You have the right to appeal the outcome of assessment decisions if you feel you have been
dealt with unfairly or have other appropriate grounds for an appeal.
Student Assessment
ASSESSMENT INSTRUCTIONS
Each assessment task in this booklet consists of the following:
Assessment Task Cover Sheet

This must be filled out, signed and submitted with your assessment responses.
If you are submitting hardcopy, the Assessment Task Cover Sheet should be the first page of
each task’s submission.
The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment,
which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not
satisfactory, your assessor will include written feedback on the Assessment Task Cover Sheet
giving reasons why. Your assessor will also discuss this verbally with you and provide advice on
reassessment opportunities as per your SCA’s reassessment policy.
Depending on the task, this may include
 resubmitting incorrect answers to questions (such as written questions and case studies)
 resubmitting part or all of a project, depending on how the error impacts on the total
outcome of the task
 redoing a role play after being provided with appropriate feedback about your performance
 being observed a second (or third time) undertaking any tasks/activities that were not
satisfactorily completed the first time, after being provided with appropriate feedback.
If you are submitting electronically, please complete the Assessment coversheet and signed
electronically or print your name. Your assessor will provide your feedback electronically either
by an email or through the learning management system.
Your Trainer / Assessor will advise you which way you require to submit the assessment.
Assessment task information

This gives you:
 a summary of the assessment task
 information on the resources to be used
 submission requirements
 resubmission opportunities if required.
Assessment task instructions

This includes questions you will need to answer or tasks that you need to complete.
Your answers must be typed using software as indicated in the assessment task Instructions.
Student Assessment
Copy and paste each task’s instructions into a new document and use this as the basis for your
assessment task submission. Include this document’s header and footer.
If you are submitting electronically, give the document a file name that includes the information
as indicated in the section called ‘Naming electronic documents’ (see below).
Naming electronic documents

It is important that you name the documents that you create for this Assessment Task in a
logical manner.
Each should include:
 Student Name
 Unit code
 Assessment Task number

For example, BSBWOR301 Task 1 it should be John smith_BSBWOR301_Task 1.
Icons
Icons are used in task instructions to indicate three of the common stages within the task.
This icon indicates that you will need to meet with your assessor (and possibly
other students) to complete a meeting or role play.
This icon indicates that you will need to communicate via email or send
documents to via email.
This icon indicates that you will need to submit an item of evidence.
This icon indicates all other stages during the task, which may include
research, developing documents, brainstorming ideas and so on.
Additional resources
You will be provided with the following resources before you begin each assessment task.
Assessment Task 3:
 Interview Response Form
 Professional Development Plan Template
 Professional Development Report Template
 Self-Assessment Template
Student Assessment
STUDENT ASSESSMENT AGREEMENT

Make sure you read through the assessments in this booklet before you fill out and sign the
agreement below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit?  Yes  No
Do you understand the requirements of the assessments for this unit?  Yes  No
Do you agree to the way in which you are being assessed  Yes  No
Do you have any specific needs that should be considered  Yes  No
If so, explain these in the space below.
Do you understand your rights to reassessment?  Yes  No

Do you understand your right to appeal the decisions made in an  Yes  No
assessment?
Student name
Student ID number
Student signature
Date
Assessor name
Assessor signature
Date
ASSESSMENT TASK COVER SHEET

Student Assessment
Student declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment S NS DNS Resubmission Y N

outcome
Feedback
Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the
evidence.
Student Assessment
ASSESSMENT TASK 1: WRITTEN QUESTIONS
Task summary
You need to answer all of the written questions correctly.
Your answers must be word processed, Save as Student name_BSBWOR301_Task 1 and
Upload this to the eLearning system
Required
 Access to textbooks and other learning materials.
 Computer with Microsoft Office and internet access.
Timing
Your assessor will advise you of the due date of this assessment.
Submit
 Answers to all questions.
Assessment criteria
All questions must be answered correctly in order for you to be assessed as having completed
the task satisfactorily.
Resubmission opportunities
You will be provided feedback on your performance by the assessor. The feedback will indicate
if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and
provide you with written feedback along with guidance on what you must undertake to
demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time
and date.
You have the right to appeal the outcome of assessment decisions if you feel you have been
dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not
understand any part of this task or if you have any learning issues or needs that may hinder you
when attempting any part of the assessment.
Student Assessment
Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or
“explain”, which tell you how you should answer the question. Use the definitions below to assist
you to provide the type of response expected.
Note that the following guidance is the minimum level of response required.
Analyse: when a question asks you to analyse something, you should do so in detail, and
identify important points and key features. Generally, you are expected to write a response
one or two paragraphs long.
Compare: when a question asks you to compare something, you will need to show how two
or more things are similar, ensuring that you also indicate the relevance of the consequences.
Generally, you are expected to write a response one or two paragraphs long.
Contrast: when a question asks you to contrast something, you will need to show how two or
more things are different, ensuring you indicate the relevance or the consequences.
Generally, you are expected to write a response one or two paragraphs long.
Describe: when a question asks you to describe something, you should state the most
noticeable qualities or features. Generally, you are expected to write a response two or three
sentences long.
Discuss: when a question asks you to discuss something, you are required to point out
important issues or features and express some form of critical judgement. Generally, you are
expected to write a response one or two paragraphs long.
Evaluate: when a question asks you to evaluate something, you should put forward
arguments for and against something. Generally, you are expected to write a response one or
two paragraphs long.
Examine: when a question asks you to examine something, this is similar to “analyse”, where
you should provide a detailed response with key points and features and provide critical
analysis. Generally, you are expected to write a response one or two paragraphs long.
Explain: when a question asks you to explain something, you should make clear how or why
something happened or the way it is. Generally, you are expected to write a response two or
three sentences long.
Identify: when a question asks you to identify something, this means that you are asked to
briefly describe the required information. Generally, you are expected to write a response two
or three sentences long.
List: when a question asks you to list something, this means that you are asked to briefly
state information in a list format.
Outline: when a question asks you to outline something, this means giving only the main
points, Generally, you are expected to write a response a few sentences long.
Summarise: when a question asks you to summarise something, this means (like “outline”)
only giving the main points. Generally, you are expected to write a response a few sentences
long.
Student Assessment
No.:45062 | CRICOS:03565E | L3, L4 & L5, 14 Railway Parade, BURWOOD, NSW 2134 Page 10 of
26
Student Assessment
Assessment Task 1 Instructions as provided to students

Provide answers to all of the questions below:
1. Explain self-appraisal and its contribution in a performance review.
2. Explain peer appraisal and outline least one benefit of peer appraisal.
3. List three benefits of planning work.
4. Describe each of the letters in the acronym SMART in relation to goals.
5. Discuss the concept of the Pareto Principle in relation to time management.
6. List five strategies that can be used to manage stress and achieve a healthy work-life balance.
7. List five signs of stress.
8. Explain the concept of work-life balance.
9. Discuss the negative effect of technology on work-life balance.
10. Outline three strategies that a business can use to ensure their workers maintain work-life balance.
11. List 5 ways of learning new skills at work.
12. Discuss two ways to effectively manage time at work.
13. Define personal development planning in 2 – 3 sentences.
14. List at least five crucial components of a personal development plan.
15. List and briefly describe five learning styles.
16. Identify the legislation that covers workplace bullying for the state in which you are located and briefly
explain how this legislation prevents bullying at work.
17. Briefly explain the main objectives of the Sex Discrimination Act 1964 in relation to the workplace.
18. Explain the purpose of the Fair Work Act 2009.
26
Student Assessment
ASSESSMENT TASK 2: WORK SCHEDULE PROJECT
Task summary
This assessment task requires you to discuss the goals and objectives of a job role at a
meeting, and to develop a work plan based on the job role tasks. You will also be required to
update your work plan based on further information provided, to allow for contingencies.
This assessment is to be completed in the simulated work environment in the SCA.
Required
 Access to textbooks and other learning materials
 Access to the internet for research and review of sample work plans such as at:
http://www.slideshare.net/ImpactLearning/creating-a-personal-action-plan
 Position Description
 Printer
 Space for a meeting
 Roleplay participant (your assessor)
Timing
Your assessor will advise you of the due date of these submissions.
Roleplay
Participate in a meeting with your manager (Assessor)
Submit
 Develop a work plan.
 Email with draft work plan attached
 Develop a revised work plan
 Email with revised work plan attached
 Prepare work performance report.
 Email with work performance report attached
 Prepare stress strategies report.
 Prepare work variations and stress report.
 Email with stress strategies report and work variations and stress report attached
26
Student Assessment
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed, you will
be asked to complete further assessment to demonstrate competence.
provide you with written feedback along with guidance on what you must undertake to
demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time
and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have
been dealt with unfairly or have other appropriate grounds for an appeal.
26
Student Assessment

Complete the following activities:
1. Prepare for meeting to discuss work role.
Assume that you have just commenced a new job role, and you are meeting
with your Manager (your assessor) to discuss the overall requirements of
the job role, goals and objectives of the position, as well as the required
tasks that you will be expected to carry out.
Prior to the meeting, thoroughly review the job role and position
requirements provided to you by your assessor. If you have any questions,
make notes so you can have them clarified at the meeting.
Review the instructions for your work plan, as described in activity 3. Note
that this includes task prioritisation, so think about which of the required
tasks should have priority, and which not.
Also consider the following information:
The previous position holder was also the health and safety representative,
and this requirement is also included in the job role. As you do not have any
experience in health and safety, you are reluctant to take on these tasks
initially. However, you may consider this in the future if you are provided
with specific training. You need to negotiate this at the meeting, so consider
the most effective way of explaining this, and identify potential solutions
yourself.
1. Participate in a meeting to discuss work role.
At the meeting, your Manager will go through the typical weekly tasks
related to the job role, as well as the overall job role and objectives of the
position.
Ask questions, including any that you have prepared prior to the meeting.
Ensure that you understand what priority should be given to each task.
Negotiate the inclusion of the health and safety representative tasks in the
role as you planned prior to the meeting.
The meeting should not be concluded until you have come to an agreement
on the job role, and you have agreed to complete all the identified tasks.
During the meeting, demonstrate effective communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
26
Student Assessment
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding
2. Develop a work plan.
Following the meeting with your Manager, prepare a work plan for a typical
working week that incorporates all of tasks discussed at the meeting. You
should develop your work plan using Google calendar or any other suitable
technology.
Your work plan will need to show timings of each task, as well as travel and
break times, and time to allow for catching up with tasks (contingencies).
Assume your working hours are from 9 am to 5 pm with a 30-minute lunch
break and that your travel time to work each day is 30 minutes by train.
You will also need to show how during the week that you have factored in at
least 30 minutes a day for relaxation to ensure a work-life balance. This can
be any activity you choose.
Your work plan will also need to show that you have prioritised work of
higher priority, as discussed at the meeting.
This work plan will be your first draft, which you will finalise after it has been
reviewed by the Manager, so name this document Draft Work Plan.
3. Send an email to the Manager (your assessor).
The text of the email should be in grammatically correct English, written in

an appropriate (polite, business-like) style.
It should mention the meeting and its outcomes, then introduce and
summarise the contents of the attachment.
The email text should:
 Refer to the purpose of the plan and
 Explain how much time you have factored in each day for contingencies
 Identify at least five factors that can affect the achievement of work
activities
 Seek feedback on your plan.
Attach your draft work plan to the email.
4. Review your work plan.
26
Student Assessment
Following receipt of your work plan, your assessor will provide you with
written or verbal feedback about it.
You are required to provide an updated plan to address the feedback
provided.
Save this document as Revised Work Plan.
26
Student Assessment

It should summarise the changes that you have made to your work plan.
Attach your revised work plan to the email.
Carefully read the following.
The following work plan and notes regarding completion of activities applies
to your work over the previous week.
Timeline Tasks Key Performance Progress

indicators comments
Week Answering customer All calls answered Manager

beginning 5 phone calls on fourth identified that
March telephone ring. most calls
being
Standard
answered
telephone
after 8 rings.
procedure used.
Follow up Outstanding Scheduled for

outstanding invoices must be next week.
invoices: followed up after
10 working days.
ABC Company (15
working days
overdue)
KLM Company (11
days overdue)
XYZ Company (10
working days
overdue)
Organise hotel Travel To complete.

accommodation for arrangements
CEO for meeting in booked within 2
Brisbane next week days of receipt of
(received travel travel
confirmation 4 days confirmation.
ago)
26
Student Assessment
Place order for Office supplies Office

office supplies for placed at least supplies now
September and once a month. ordered for
October September
and October.
6. Monitoring work performance.
Assume that your manager has asked you to provide a report about your
achievement of tasks this week.
Review the work plan and notes regarding completion of activities above,
and then develop a short report with an assessment of achievement of
these tasks against requirements.
Where you have identified that any tasks have not been met, identify and
describe at least three actions that you will take to ensure that you meet
requirements. Note that you as you are a new employee you are unsure of
some of the procedures. You should take this into account in identifying
actions that you could take to ensure you achieve task requirements.
Save this document as Work Performance Report.
Your report should be about half a page long.

It should introduce and summarise the attachment.
Company policy states that your manager should comment on this report,
so ensure that the email text requests feedback on the attachment.
Attach your work performance report to the email.
8. Write a stress strategies report.
Research signs of stress and strategies to assist with dealing with stress.
Identify at least 5 signs of stress and 5 strategies to deal with stress,
including identification of at least two persons or organisations that can
provide support with stress management.
This report should be around half a page.
26
Student Assessment
Carefully read the following.
You have not been meeting timelines at work and a number of orders to
customers have been delayed. Several customers have called to complain.
You have not been able to complete all of the orders, as there have been
too many for you to send out due to a sudden increase in customer
demand.
You have been advised in the past that there is no budget to employ
additional staff.
You are having difficulties sleeping and sense a general feeling of
depression.
9. Work variations and stress report.
The company policy states that you must report to management all
customer complaints, as well as issues relating to achievement of job
responsibilities, and concerns about stress and personal well-being.
Therefore, you are required to write a report for your manager outlining the
situation and its impact on you.
This report should be about half a page.

It should introduce and summarise the attachment.
Company policy states that your manager should comment on this report,
so ensure that the email text requests feedback on the attachment.
Attach your stress strategies report and your work variations and stress
report to the email.
26
Student Assessment
ASSESSMENT TASK 3: PERSONAL SKILL DEVELOPMENT AND

LEARNING PROJECT
Task summary
This assessment task requires you to complete a number of tasks in relation to your own
professional competence.
This assessment is to be completed in the simulated work environment in the SCA.
Required
 Access to textbooks and other learning materials
 Computer with Microsoft Office and internet access
 Self-Assessment Template
 Interview Response Form
 Professional Development Plan Template
 Professional Development Report Template
Timing
Your assessor will advise you of the due date of these submissions.
Submit
 Prepare a skills self-assessment.
 2 completed interview response template.
 Develop a professional plan.
 Draft an email with the following attached:

o Skills Self-Assessment
o 2 completed Interview Response Templates
o Professional Development Plan
 Revised your professional development plan.
 Write a professional development report
 Email with the following attached:

o Revised professional development plan
o Professional development report
Assessment criteria
26
Student Assessment
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily
address all of the assessment criteria. If part of this task is not satisfactorily completed, you will
be asked to complete further assessment to demonstrate competence.
provide you written feedback along with guidance on what you must undertake to demonstrate
satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have
been dealt with unfairly or have other appropriate grounds for an appeal.
26
Student Assessment

Complete the following activities:
1. Perform a Skills Self-assessment.
During your course, you will already have gained a range of skills. You are
now required to identify the skills that you would like to develop next.
To identify skills that would be appropriate for you, you are required to
choose two units of competency from the list sent to you by your assessor.
When you have chosen two units, go to: www.training.gov.au and do a
search for each.
Carefully read through their Units of Competency and fill out a Self-
Assessment Template for each unit.
Save this document as Skills Self-Assessment.
11. Professional competence research.
Interview at least two of the following people:

 a fellow student
 a family member
 a friend or colleague who currently works as a manager
 your assessor.
Ask them to identify the skills and knowledge that they consider most
important for a manager. Ask them what skills and knowledge they consider
may be important to develop, based on industry trends.
Use the Interview Response Form to guide your work.
Record the name and job role of the people you interviewed, as well as their
feedback regarding important skills and knowledge.
12. Develop a professional development plan.
Based on the self-assessment you have completed, and the interviews that
you conducted, complete a professional development plan that includes the
following:
 Your personal and professional goals for the next 12 months.
 Your personal and professional goals for the next five years.
 Your perceived strengths in your skills and knowledge, as well as areas
26
Student Assessment
that you would like to improve or gaps you would like to fill e.g. as
identified through your self-assessment, interviews or in response to
new industry trends.
 Three professional development priorities based on areas for
improvements and/or gaps you have identified. For each of the
priorities identified you will also need to provide the reason/s why you
have identified this as a priority and by when you would like to address
the priority.
 Three professional development activities that you feel would meet your
desired areas for improvement or gaps and that you intend to
participate in over the next 12 months. Note the professional
development activities could also include the networks that you have
identified. At least one of the professional development activities you
identified should be in response to the feedback provided as per the
professional development research you conducted. For each of the
professional development activities, complete all sections of the table in
the professional development plan template.
 Bear in mind that when you complete your plan, one of the
opportunities that you identify must be a professional development
opportunity that you actually participate in, and report on, as part of
activity 6. This professional development opportunity can be something
as simple as watching a YouTube video in relation to an industry trend
or participating in a free webinar.
Use the Professional Development Plan Template to guide your work.
13. Send an email to your assessor.

It should introduce and summarise the contents of the attachments and ask
for their feedback.
Attach the following documents to the email:
 Skills Self-Assessment
 2 completed Interview Response Templates
 Your Professional Development Plan
14. Revise your professional development plan.
Incorporate your assessor’s feedback into your professional development

plan
26
Student Assessment
Save this document as Revised Professional Development Plan.
15. Write a professional development report.
You are required to participate in, and report on, a professional

development opportunity that you identified in your professional
development plan.
Complete the Professional Development Report Template as you are
completing the professional development opportunity.
16. Send an email to your assessor.

It should introduce and summarise the contents of the attachments.
Attach your revised professional development plan and your professional
develop the following documents to the email:
 Your revised professional development plan
 Your professional development opportunity report
26

BSBWOR301 Assessment Tasks: Organising Work Priorities

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

BSBWOR301 Assessment Tasks: Organising Work Priorities

Uploaded by

Copyright:

Available Formats

BSBWOR301

Organise personal work priorities

Student Assessment Task

Assessment Task Overview

1. Written questions You must correctly answer all questions.

Assessment Task Cover Sheet

Assessment task information

 information on the resources to be used

 resubmission opportunities if required.

Assessment task instructions

Naming electronic documents

 Assessment Task number

 Interview Response Form

 Professional Development Plan Template

 Professional Development Report Template

STUDENT ASSESSMENT AGREEMENT

Do you understand your rights to reassessment?  Yes  No

ASSESSMENT TASK COVER SHEET

Assessment S NS DNS Resubmission Y N

Student result response

ASSESSMENT TASK 1: WRITTEN QUESTIONS

 Computer with Microsoft Office and internet access.

Written answer question guidance

Assessment Task 1 Instructions as provided to students

1. Explain self-appraisal and its contribution in a performance review.

3. List three benefits of planning work.

4. Describe each of the letters in the acronym SMART in relation to goals.

5. Discuss the concept of the Pareto Principle in relation to time management.

7. List five signs of stress.

8. Explain the concept of work-life balance.

9. Discuss the negative effect of technology on work-life balance.

11. List 5 ways of learning new skills at work.

12. Discuss two ways to effectively manage time at work.

13. Define personal development planning in 2 – 3 sentences.

14. List at least five crucial components of a personal development plan.

15. List and briefly describe five learning styles.

explain how this legislation prevents bullying at work.

18. Explain the purpose of the Fair Work Act 2009.

ASSESSMENT TASK 2: WORK SCHEDULE PROJECT

 Space for a meeting

 Roleplay participant (your assessor)

 Email with draft work plan attached

 Develop a revised work plan

 Email with revised work plan attached

 Prepare work performance report.

 Email with work performance report attached

 Prepare stress strategies report.

 Prepare work variations and stress report.

Assessment Task 2 Instructions as provided to students

1. Prepare for meeting to discuss work role.

1. Participate in a meeting to discuss work role.

 Using non-verbal communication to assist with understanding

 Asking questions to identify required information

 Responding to questions as required

 Using active listening techniques to confirm understanding

2. Develop a work plan.

3. Send an email to the Manager (your assessor).

The text of the email should be in grammatically correct English, written in

4. Review your work plan.

5. Send an email to the Manager (your assessor).

The text of the email should be in grammatically correct English, written in

Carefully read the following.

Timeline Tasks Key Performance Progress