Pangasinan State University

Sta. Maria Campus

Sta. Maria, Pangasinan

SEMI-FINAL EXAMINATION
GE 13: PERSONAL AND PROFESSIONAL DEVELOPMENT

I. Multiple choice. Choose the letter of the correct answer.

1. It is defined as the exchange of messages by human beings.
a. Communication process c. Communication segment
b. Communication method d. Communication channel
2. This is the process of translating printed information into useful mental impressions.
a. writing c. speaking
b. reading d. listening
3. Which of the following is the correct communication process?
a. sender→message→channel→receiver c. sender→channel→receiver→feedback
b. sender→channel→message→receiver d. sender→receiver→feedback→channel?
4. What kind of information does Madam Dha Min transmits if her message is about her feelings, atttitudes and values?
a. inclusive c. exclusive
b. subjective d. substantive
5. It is the exchange of feelings and attitudes between/among people in the communication process.
a. Impersonal communication c. Interpersonal communication
b. Hyperpersonal communication d. Intrapersonal communication
6. It occurs whenever the receiver received the message of the sender.
a. channel c. feedback
b. network d. none of the choices
7. Which of the following is TRUE about empathy?
a. This hinders the effective interpersonal communication.
b. It is putting oneself in another’s shoes to understand the other’s point of view.
c. It is developed to facilitate the flow of messages.
d. It is an informal communication channel.
8. It is where the true feelings and attitudes of a group are communicated which was not communicated in the official channels.
a. vinegrape c. grapevine
b. vaingrip d. gripvain
9. The sender’s message results in a response. That response takes the form of a message to the original sender who then
becomes a receiver. If this process continues, it becomes a ____________________.
a. Communication channel c. Communication segment
b. Communication cycle d. Communication process
10. The messages in the office can flow ____________.
a. upward c. laterally within the organization
b. downward d. all of the choices
11. When the communication breakdown is caused by the noisy room and uncomfortable chairs, the barrier in the
communication process comes from?
a. physical condition c. psychological condition
b. environmental condition d. emotional condition
12. Lack of trust is an example of what barrier in the communication process?
a. physical condition c. psychological condition
b. environmental condition d. emotional condition
13. It is a method of exchanging ideas, information and thoughts through words.
a. Interactive communication c. Nonverbal communication
b. Virtual communication d. Verbal communication
14. The following are ways to have an effective speaking, EXCEPT?
a. Vary the pitch of your voice.
b. Pace the speed of your speech.
c. Speak loudly enough to be heard by the person you are speaking to.
d. Include expressions such as “uh, uh” or “you know”.
15. Chiz Maosa wants to be an active listener. For her to achieve that, she should be skilled at?
a. sensing c. responding
b. attending d. all of the choices
16. It is an intellectual and emotional process in which one integrates physical, emotional and intellectual inputs in search of
meaning.
a. writing c. listening
b. reading d. speaking
17. Playing with a pencil, fixing your hair, shuffling your papers and looking at your watch manifest what listening habit?
a. Doing all the talking c. Showing boredom
b. Interrupting d. Being easily distracted
18. Which of the following is NOT TRUE about body language?
a. It is also called nonverbal communication. c. It is impertinent in the communication
b. It includes gestures, facial expressions and posture. d. It involves the body movements used while communicating.
19. Concentrating on the meaning of what you are reading and not on the process of moving your eyes from word to word
constitutes?
a. Reading with reasonable speed
b. Reading naturally
c. Reading with few pauses because of the unfamiliar words
d. None of the choices
20. A quality of business writing which uses active voice as against to passive voice.
a. action c. completeness
b. consideration d. correctness
21. Putting yourself in the other person’s shoes is under what quality of business writing?
a. action c. completeness
b. consideration d. correctness
22. Which of the following is/are general rule/s in meeting people?
a. Be rude c. Be attentive
b. Be tactless d. Be obdurate
23. The crispness communicates friendliness and personal caring. What makes the statement incorrect?
a. caring c. friendliness
b. personal d. crispness
24. It adds the note of professionalism to your voice which create the image of competence.
a. warmth c. energy
b. smile d. crispness
25. Picking up the phone on the first ring shows?
a. Speaking slowly and clearly c. Answering promptly
b. Checking some information d. Taking and placing own calls
26. Which of the following is an acceptable phrase to use for answering telephone calls?
a. “babye” c. “yeah”
b. “opo” d. “sige na dear”
27. When unattended telephone call will be answered by someone nearest to it, what should that person say to the caller?
a. “I am sorry, she is away from her office, may I tell her who called?”
b. “I am sorry she is in the comfort room.”
c. “I am sorry, she is out of lunch, may I have your name?”
d. All of the choices
28. Which of the following is/are essential step/s in taking messages?
a. Get the full name.
b. Ask for the name of the organization.
c. Get the full telephone number, including the area code if it is long distance.
d. All of the choices
29. These are standards of behavior.
a. laws c. values
b. mores d. morals
30. This must abide deep within every human beings, down under the surface manifestations of their personality.
a. ideal person c. pseudo self
b. real person d. bogus self
31. Being considerate of other people’s schedule is one way in observing _____________.
a. punctuality c. cooperation
b. obedience d. respect
32. Which of the following should a good Filipino citizen follow?
a. Government laws c. Social etiquette
b. Religious morals d. All of the choices
 33. Appreciating our country’s beauty, protecting its environment and fulfilling our duties and responsibilities show what good
Filipino trait?
a. Patriotism and Nationalism c. Punctuality and Promptness
b. Courage and Bravery d. Respect and Reverence
34. This Filipino trait is manifested by having the spirit of “bayanihan”.
a. obedience c. promptness
b. cooperation d. reverence
35. Judy Faith prays regularly and always thanking Him for all the blessings she has. What Filipino value is depicted?
a. Having an “Utang na loob” c. Being patient and optimistic
b. Always trusting in God d. Being hospitable
36. Filipinos don’t lose hope and look at the brighter side of things during difficult times. This shows that Filipinos are?
a. pessimistic c. passive
b. optimistic d. inactive
37. What negative Filipino trait is shown when one tends to just leave the outcome to whatever could happen instead of doing
something?
a. hypocrisy c. “ningas-kugon”
b. “bahala na” habit d. “mañana” habit
38. Ingry Tierra has this bitter view at competition – if I cannot win, then no one will. What Filipino trait does she possess?
a. Being onion-skinned c. Crab mentality
b. Being an “epal” d. Inconsideration
39. Maia Bang wants to live an elite lifestyle. She wears designer clothes and shoes and enrolls herself to the most expensive
school. She lives beyond her means and as a result, she swims in credits and loans. What Filipino trait does it show?
a. attention grabbing c. social climbing
b. gossiping d. hypocrisy
40. It is the way you communicate your mood to others.
a. attitude c. morals
b. values d. norms

II. Essay. (10 points)

1. Expound. “Your attitude is expressed before you say a word.”

“Happiness will never come to those who fail to appreciate what they already have.
Remember, gratitude affects attitude. ”