Instructional Planning

(The process of systematically planning, developing, evaluating and

managing the instructional process by using principles of teaching
and learning - D.O. 42, s. 2016)
Detailed Lesson Plan (DLP) Format
Learning Area:
Grade
DLP No.: Quarter: Duration: Date:
Level:
2 TLE – HE – Wellness Massage 10 4th 60 MINS July 2, 2021
Learning Competency/ies: Code:
Rebooking Clients
(Taken from the Curriculum Guide)
Rebooking Clients TLE-HE-WM9-W4
LO1. Provide advice on post wellness massage services
Key Concepts / Understandings to be
1.1 Perform aftercare service
Developed
Adapted Cognitive Process
Domain Dimensions (D.O. No. 8, s. OBJECTIVES:
Knowledge
2015)
The fact or
condition of
knowing
Remembering Explain the Strategies Used in Rebooking Clients
something with
familiarity gained
through
Skills
experience or
association
The ability and
capacity acquired
through
deliberate,
systematic, and
sustained effort to
smoothly and Applying Demonstrate the strategies used in rebooking of clients
adaptively
carryout complex
activities or the
ability, coming
from one's
knowledge,
practice, aptitude,
etc., to do
Attitude Valuing
something
c. Show appreciation on the importance of post care services specially client
Values Valuing
rebooking.

Rebooking Clients
2. Content
TLE-HE-WM9-W4

3. Learning Resources Printed Aid, Pictures, Improvised Tools, Materials and Equipment.

4. Procedures
Pre-Introductory Activity: Prayer, Greetings & Reminding the learners about TRIAGE Safety Protocol against COVID-19.
4.1 Introductory Activity
I. Introduction (Time Frame: 30 minutes)
Before we begin with our next topic let us have first a review from our previous lesson.
Direction: Write YES if the statement is performed in the aftercare services and NO if it is not. Write
your answer in the space
provided.
_____ 1. Diet
_____ 2. Exercise
5 minutes _____ 3. Relaxation
_____ 4. Preparation of room for the next massage session or client
_____ 5. Visualization or imagining pleasantly soothing situations
And YES! The answers are all yes. They are all performed in the aftercare service.
After the initial massage service with a client, the big question is whether he/she will return for
another appointment.
Rebooking a client to create a relationship is the key to a successful practice.
4.2 Activity For this week’s lesson, you are expected to perform rebooking of clients after the massage session. As
we begin, let us do this
activity.
Direction: Fill in the crossword puzzle with the correct words that are being described in the given
clues below. Write your answer on a piece of paper.

Clue:
Down Across
1. Aim 3. To set again an appointment
2. At a later time 5. To meet expectation
4. Purpose
Good Job! The words you’ve found will give us an idea about our topic for this week : Rebooking
clients.
Let us now proceed to the discussion of the lesson.

5 minutes

4.3 Analysis At this point, you are asked to read and understand the discussions about Rebooking a client in the
wellness massage session.
Rebooking a Client
If a therapist has done his/her best to make the client happy and feel that the therapist really cared
about his/her wellness and helped the client achieve his/her objectives for the massage, it is more
likely that the client will be a repeat client. If the therapist has established a good connection with the
client, he/she can ask the client if he/she may book the client for another appointment, or the
therapist may request permission to send the client an e-mail or message about upcoming promotions;
thereby encouraging the client to stay in touch with the therapist.
To encourage clients to book the next appointment, a therapist may follow the ways given below:
1. Assess the client’s condition before and after the massage. Recommend when is the best time for
him/her to do
follow-up massage to maintain the good results. After all, any chronic problem that the client wants to
eliminate cannot be fixed in just one massage session.
2. If the client is experiencing chronic pain and other muscle pains, suggest a massage regimen. The
5 minutes
therapist should let the client know that he/she is interested in helping the client achieve personal
wellness, symptom relief and
relaxation. Heather Corwin, from California, stated his/her strategies in rebooking clients. He said “To
do this, I allow an extra 30 minutes per client. We name goals, note changes since the last session,
and become clear what brought the client into my studio each visit. Having all of this information prior
to working allows me to check in with progress, determine my course of action, and follow up. From
there, I am able to create future goals that complement the client‘s goal that session. For example, if
my client came in with sciatic pain, I can discuss the importance of growing support for the pelvis
through other areas of the body, as well as explaining the relationships of the participating muscles.
By outlining what we might accomplish by addressing those areas, the client knows I am interested in
her personal wellness. People seeking relief in the body do so because they are in need of change.
When I suggest my strategy of change for the client, the client often returns.”
Strategies Used in Rebooking Clients
1. Making them feel welcome and at home with a friendly ―Hello, so good to see you‖ as they arrived,
as well as ―I really appreciate you being here, as they were leaving.
2. Asking them to set future appointments before leaving the office. (Always assuming they wanted to
return).
3. Providing effective, quality massage therapy sessions.
4. Timely service, including not shorting their time (an hour in my office meant 60 or more minutes).
5. Being diplomatic.
6. Fresh, clean linens and lotions.
7. Letting clients know we really cared about them.
8. Keeping talk to a minimum; learning to listen.
9. A refreshing, warm, cheerful atmosphere
10. Reasonable fees
 Learning Task 1: Fill in the blanks
Direction: Fill in the blanks with the correct words to complete each statement below. Look for the
words from the puzzle,
4.4 Abstraction
loop them and write them on the blank.

10 minutes

1. Making them feel ___________.

2. Asking them to set ___________ appointments
before leaving the office.
3. Providing ____________, quality massage
therapy sessions.
4. ___________ service, including not shorting
their time.
5. Being ___________.
6. Fresh, _________ linens and lotions.
7. Letting clients know we really __________
about them.
8. Keeping talk to a minimum; learning to
___________.
9. A ________________, warm, cheerful
atmosphere
10. Reasonable __________.

4.5 Application E. Engagement

Learning Task 2: Rebooking Form
Direction: Create a Rebooking form to be filled up by your client. Read the instructions below.
A. Online students: Using online platforms, make a rebooking form using the given information below.
B. Modular students: Make a rebooking form using the given information below. Write it in a piece of
white paper.
Information needed:
a. Name
b. Client’s goal
c. Assessment on the client
d. Suggestions for the next session
e. Appointment Date and Time
C. Ask at least three (3) members of your household to fill up the rebooking form.
You will be graded based on the following rubric:
Criteria Score
20 minutes Content (10)
Language (5)
Creativity (5)
Learning Task 3: Comic Strip
Direction: Draw the strategies used in rebooking of clients. Read the instructions below.
A. Online students – using online applications, make a comic strip of interviewing and encouraging a
client to rebook
for the next appointment.
B. Modular students – draw a comic strip of interviewing and encouraging a client to rebook for the
next appointment.
You will be graded based on the following rubric:
Criteria Score
Content (10)
Language (5)
Creativity (5)

Learning Task 3: Demonstration

Direction: Demonstrate the strategies used in rebooking of clients. Read the instructions below.
A. Online students – make a video presentation of interviewing and encouraging a client to rebook for
the next
appointment.
B. Modular students – take pictures and add a script or captions on how you will interview and
encourage your client to
rebook for the next appointment.
You will be graded based on the following rubric:
Criteria Score
Demonstration of Skill (10)
Understanding of the Skill (10)
4.6 Assessment Learning Task 5: True or False
Direction: Write True if the statement is correct and False if it is not. Write your answer in the space
provided.
__________ 1. It is good advice to tell the client to rest for a few minutes after the massage before
getting up and get dressed.
__________ 2. One important activity that a therapist should conduct after the massage proper is
documentation and
updating of the client's record.
__________ 3. When cleaning the massage room or cubicle after each massage session, it is sufficient
to clean the area and
fix the sheets. It is not necessary to replace the linens if they are still clean.
__________ 4. Providing home care advice to clients is not necessary.
__________ 5. The therapist’s relationship with the client ends when the massage session is over.
__________ 6. The therapist can ignore the client’s phone call about feeling some pain and discomfort
after the massage
10 minutes
since the client had already left the spa.
__________ 7. After the massage, a therapist can simply thank the client for patronizing the massage
service. It is not necessary
to recommend when is the best time for the client to do follow-up massage to maintain the good
results.
__________ 8. Since the body is in a healing state after the massage, a therapist should remind the
client to take some self care activities for optimal treatment results.
__________ 9. Aftercare is just as important as the massage itself.
__________ 10. If the client is experiencing chronic pain and other muscle pains, a therapist should
suggest a massage
regimen and let the client know that he/she is interested in helping the client achieve personal
wellness, symptom relief, and
relaxation.

4.7 Assignment

Enhancing / improving the

5 minutes day’s lesson List down all wellness massage tools and equipment.

4.8 Concluding Activity

 Communicate your personal assessment as indicated in the Learner’s Assessment Card.

Personal Assessment on Learner’s Level of Performance
Using the symbols below, choose one which best describes your experience in working on each given
task. Draw it in the column
for Level of Performance (LP). Be guided by the descriptions below:
 - I was able to do/perform the task without any difficulty. The task helped me in understanding the
minutes target content/ lesson.
 - I was able to do/perform the task. It was quite challenging, but it still helped me in understanding
the target content/lesson.
? – I was not able to do/perform the task. It was extremely difficult. I need additional enrichment
activities to be able to do/perform this
task.

5.      Remarks
6.      Reflections
A.  No. of learners who earned 80% lessons work? No. of
D.  No. of learners who
in   the
B. evaluation.
No. of learners who require learners who have caught
continue to require
additional
E.    Which activities for remediation.
of my learning strategies
F.   What difficulties did I encounter remediation.
worked well? Why did these work?
which
G.   Whatmy innovation
principal ororsupervisor
localized can
help me solve?
materials did I use/discover which I
wish
Preparedto share
by: with other teachers?
Name: MARY NEOL V. HIJAPON School: Hilantagaan National High School
Position/
Designat Division:
ion:
T1 Cebu Province
Contact Email
Number: address:
9239124464 maryneol.hijapon@deped.gov.ph