ARRIVAL OF THE GUEST

Butler: Good morning, Ma’am/Sir! Welcome to LMMSAT HOTEL, my name is _______, how
may I help you?
Guest: I want to check. Is there any available room?
Butler: Yes Ma’am/Sir. Let me assist you to the front desk. May I carry your luggage?
Guest: Sure! Thanks.

FRONT DESK CHECKING-IN

Butler: Ma’am we are here in front of our receptionist.

Receptionist: Good morning, Welcome to LMMSAT HOTEL. How may I assist you?
Guest: Good morning, I’d like to stay in your hotel for today.
Receptionist: Excuse me Ma’am, May I know you name please.
Guest: My name is _________ from __________
Receptionist: One moment please, I’ll check you reservation.
Yes Mr./Ms. _________ your name is on our list. You booked 1 junior deluxe for
2 nights.
Guest: Yes, that’s right.
Receptionist: Excuse me Ma’am/Sir, may I borrow your card?
Guest: Of course. (Give the ID to the receptionist)
Receptionist: Ma’am can you sign here and please write your Phone number.
Guest: Okay.
Receptionist: Mr./Ms. _________ your room number is _____ this is the envelop including your
completed ID card and your breakfast for 2-person tomorrow morning. Anything else
Ma’am/Sir?
Guest: No thank you. Will you have our bags sent up?
Receptionist: Yes, our Butler will escort you to your room now.
Butler, please escort Mr./Ms. ________ to his/her room number ____ this is the key
and the guest card.
Butler: Yes Ma’am/Sis
Receptionist: Mr./Ms. ____________ hopefully you have a nice stay with us. If you have some
troubles don’t hesitate to contact us. Please dial 103 and our Butler will help you. Thank you.
Guest: you’re welcome.

AFTER CHECKING-IN

Butler: Ma’am/Sir let me escort your room.

Guest: Yes Sure!

Butler: Before we arrive to your room, allow me to explain our hotel facilities. Breakfast will be
available at the restaurant located at lobby level from 6:am to 10am. We also have café and
business center at lobby level. Our meeting rooms are located on the 2nd floor, the swimming
pool, spa and fitness center are on the 5th floor. Let us know if you need to make reservations for
our hotel facilities.
Guest: Yes, thank you for the information.

ROOM FAMILIARIZATION

Butler: We are here in front of your room, Ma’am/Sir. May I have your key to open the door for
you?
Guest: Sure, Thanks.
(After entering the room) (pagpasok)
Butler: Have a sit Ma’am/Sir.
(Put the luggage on the luggage rack)
Butler: Ma’am allow me to explain the room facilities. You have safety deposit box inside the
wardrobe. You also have a mini bar, if you want to consume snacks/drinks, don’t forget to fill
the mini bar list. This is the remote control for your television channel list. You have a view to
the city, and this is your bed side lamp. Telephone to make an outgoing call, press 0 for
operation assistance, 1 for housekeeping, 2 for laundry, 3 for room service. This is your air
conditioner, and lastly this is your bathroom, for the water, tap the red button for hot water and
blue for cold water.
Guest: Alright. I would ask you again if I forgot.
Butler: It is my pleasure Ma’am/Sir.

UNPACKING OF CLOTHES

Butler: Ma’am/Sir may I unpack your clothes and place it to the cabinet.
Guest: Yes, you can.
Butler: I am done unpacking your clothes Ma’am/Sir. Is there anything else I can do to assist
you?
Guest: No, I think that’s enough. Thank you.
Butler: It’s my pleasure Ma’am/Sir if you need further assistance during your staying with us,
do not hesitate to contact me with speed dial 2323.
Guest: Okay. Thank you.
Butler: Ma’am/Sir can I leave now?
Guest: Sure, you can leave now.
Butler: Thank you Ma’am/Sir
Guest: You’re always welcome

PACKING OF CLOTHES

(Butler will knock the door three times)

Butler: Butler service.
Guest: The door is open. Please come in.
Butler: Good morning, Ma’am/Sir. I am here to pack your clothes.
Guest: Okay.
Butler: I am done packing your clothes Ma’am/Sir.
Guest: Thank you.
Butler: Ma’am/Sir let me assist you to the front desk for you to check out.
Guest: Thank you.

CHECKING OUT TO THE FRONT DESK

Butler: Ma’am/Sir, our guest is here for checking out.

Receptionist: Ma’am/Sir may I have the key of your room and your guest card.
Guest: Okay.
Receptionist: Thank you for staying with us and hopefully you enjoyed in our hotel.
Guest: Thank you very much.
Butler: Ma’am/Sir this way to the area
(After putting the luggage to the compartment)

Butler: Thank you for staying with us, Ma’am/Sir. We look forward seeing you to your next
check in. have a good day!