Professional Documents
Culture Documents
Table of Contents
Activity 2B .......................................................................................................................................... 33
2.4 – Monitor day-to-day effectiveness of WHS practices in maintaining the health, safety and
security of personnel. ............................................................................................................................ 34
Monitoring effectiveness ................................................................................................................... 34
Factors involved in monitoring .......................................................................................................... 34
Activity 2C .......................................................................................................................................... 35
3. Coordinate consultative arrangements for the management of health, safety and security issues. 36
3.1 – Coordinate the operation of all consultative processes. .............................................................. 37
Consultative processes ...................................................................................................................... 37
Raising WHS issues ............................................................................................................................. 37
Activity 3A .......................................................................................................................................... 39
3.2 – Provide opportunity for staff members to contribute their views on current and future WHS
management practices. ......................................................................................................................... 40
WHS consultation processes .............................................................................................................. 40
Consulting with designated personnel .............................................................................................. 40
Workplace Health and Safety Officers ............................................................................................... 40
Workplace Health and Safety Representatives ................................................................................. 41
Workplace Health and Safety Committees ........................................................................................ 42
Activity 3B .......................................................................................................................................... 43
3.3 – Resolve or refer issues raised through WHS consultation to the appropriate person. ................ 44
Raising issues ..................................................................................................................................... 44
Resolving issues.................................................................................................................................. 44
Referring issues .................................................................................................................................. 46
Activity 3C .......................................................................................................................................... 47
3.4 – Provide timely staff and own feedback on WHS management practices to the designated
person. ................................................................................................................................................... 48
Provide accessible information on outcomes .................................................................................... 48
Features of good feedback ................................................................................................................ 48
Correcting behaviour ......................................................................................................................... 49
Activity 3D .......................................................................................................................................... 50
4. Implement and monitor procedures for identifying hazards, and assessing and controlling risks ... 51
4.1 – Coordinate scheduled hazard identification activities, ensuring hazards are identified at times
designated by legislation. ...................................................................................................................... 52
Hazard identification and risk assessment......................................................................................... 52
Types of hazards ................................................................................................................................ 53
Activity 4A .......................................................................................................................................... 55
4.2 – Identify any hazards on an ongoing basis during own day-to-day workplace operations. .......... 56
Working safely ................................................................................................................................... 56
Identifying hazards ............................................................................................................................. 56
Activity 4B .......................................................................................................................................... 58
4.3 – React to reports of hazards by other workers, and coordinate and participate in risk
assessments. .......................................................................................................................................... 59
Assess risks ......................................................................................................................................... 59
Activity 4C .......................................................................................................................................... 61
4.4 – Implement any risk control methods or refer to appropriate person if control is outside scope of
responsibility. ......................................................................................................................................... 62
Control risks ....................................................................................................................................... 62
Reporting hazards .............................................................................................................................. 64
Hazard report forms........................................................................................................................... 65
Activity 4D .......................................................................................................................................... 66
4.5 – Monitor effectiveness of control measures, promptly identify any inadequacies, and resolve or
report them to the appropriate person. ................................................................................................ 67
Review control measures ................................................................................................................... 67
Appropriate persons .......................................................................................................................... 67
Activity 4E........................................................................................................................................... 69
5. Implement and monitor health, safety and security training......................................................... 70
5.1 – Identify WHS training needs based on regular staff monitoring. ................................................. 71
Identify WHS training ......................................................................................................................... 71
Training needs analysis ...................................................................................................................... 72
Activity 5A .......................................................................................................................................... 74
5.2 – Make arrangements for fulfilling training needs. ......................................................................... 75
Arranging and fulfilling training needs............................................................................................... 75
Methods of training ........................................................................................................................... 76
Activity 5B .......................................................................................................................................... 77
5.3 – Monitor effectiveness of training and make required adjustments. ............................................ 78
Monitoring the effectiveness of training ........................................................................................... 78
Making adjustments .......................................................................................................................... 79
How to provide assistance ................................................................................................................. 79
Activity 5C .......................................................................................................................................... 80
6. Maintain WHS records and reports. ............................................................................................. 81
6.1 – Complete WHS records and reports accurately and legibly and store according to organisational
and legal requirements. ......................................................................................................................... 82
6.2 – Use data and reports to provide reliable and timely input into the management of workplace
health, safety and security. .................................................................................................................... 82
WHS records....................................................................................................................................... 82
Managing computer directories ........................................................................................................ 83
Workplace procedures for storing records ........................................................................................ 83
Ensuring accuracy .............................................................................................................................. 83
Collection, indexing and filing ............................................................................................................ 84
Benefits of data and reports .............................................................................................................. 84
Activity 6A .......................................................................................................................................... 85
6.3 – Minimise use of printed materials and maximise electronic transmission and filing of all
documents to reduce waste. ................................................................................................................. 86
Reducing waste .................................................................................................................................. 86
Activity 6B .......................................................................................................................................... 88
Summative Assessments........................................................................................................................ 89
Unit of Competency
Application
This unit describes the performance outcomes, skills and knowledge required to implement
predetermined work health and safety practices designed, at management level, to ensure a safe
workplace. It requires the ability to monitor safe work practices and coordinate consultative
arrangements, risk assessments, work health and safety training, and the maintenance of records.
The unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large
organisation.
It applies to those people who operate independently or with limited guidance from others. This
includes supervisors and departmental managers.
This unit incorporates the requirement, under state and territory work health and safety (WHS)
legislation, for businesses to take a systematic approach to managing the safety of their workers and
anyone else in the workplace.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time
of publication.
Unit Sector
Cross-Sector
Performance Criteria
Element Performance Criteria
Elements describe the Performance criteria describe the performance needed to
essential outcomes. demonstrate achievement of the element.
5. Implement and 5.1 Identify WHS training needs based on regular staff
monitor health, safety monitoring.
and security training. 5.2 Make arrangements for fulfilling training needs.
5.3 Monitor effectiveness of training and make required
adjustments.
6. Maintain WHS records 6.1 Complete WHS records and reports accurately and legibly
and reports. and store according to organisational and legal
requirements.
6.2 Use data and reports to provide reliable and timely input
into the management of workplace health, safety and
security.
6.3 Minimise use of printed materials and maximise electronic
transmission and filing of all documents to reduce waste.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the
performance criteria that are required for competent performance.
SKILLS DESCRIPTION
Reading skills to: ➢ Interpret unfamiliar and complex materials describing regulatory
requirements for WHS management and organisational policies and
procedures
Writing skills to: ➢ Write high level reports about the effectiveness of WHS management
practices, making recommendations for change and complete accurate
records for regulatory compliance
Oral communication ➢ Discipline non-compliant personnel
skills to: ➢ Conduct sometimes complex WHS consultation activities
➢ Explain all WHS procedures and information on safe work practices
Problem-solving skills ➢ Incorporate the views of other people consulted in the workplace
to: ➢ Analyse WHS system deficiencies and recommend required change
Teamwork skills to: ➢ Monitor staff members’ daily compliance with WHS management practices
and counsel on non-compliance.
Assessment Requirements
Performance Evidence
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in
the context of the job role, and:
➢ Implement and monitor adherence to workplace health and safety procedures in three of the
following real or simulated situations:
o evacuation of staff and customers
o security management of cash, documents, equipment, keys or people
o handling chemicals and hazardous substances
o hazard identification and reporting
o incident and accident reporting
o risk assessment and reporting
➢ Coordinate consultative processes for managing the above workplace health, safety and
security issues
➢ Coordinate risk assessments, WHS training, and the maintenance of records relating to above
situations
➢ Monitor the effectiveness of the WHS system and identify:
o required adjustments
o staff training needs
➢ Demonstrate management practices that must be implemented for compliance with state or
territory occupational health and safety (OHS) or WHS legislation during above situations.
Knowledge Evidence
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria
of this unit:
▪ risk controls
▪ safe work practices
o risk assessments
o risk control actions
o training action plans
o training undertaken.
Assessment Conditions
Skills must be demonstrated in an operational tourism, travel, hospitality or events business operation
where WHS management practices are implemented and monitored. This can be:
➢ An industry workplace
➢ A simulated industry environment.
➢ Computers, software programs, printers and communication technology used to administer the
implementation and monitoring of a WHS system
➢ Relevant state or territory WHS legislation
➢ Current plain English regulatory documents distributed by the local WHS government regulator
➢ Codes of practice and standards issued by government regulators or industry groups
➢ WHS information and business management manuals issued by industry associations or
commercial publishers
➢ Current commercial WHS policies and procedures
➢ Operational team for which the individual coordinates WHS management practices; this can be:
o teams in an industry workplace who are assisted by the individual during the assessment
process; or
o individuals who participate in role plays or simulated activities, set up for the purpose of
assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Links
o group meetings
o one-to-one meetings
o conference calls
➢ Codes of conduct
➢ Employee roles and responsibilities in work health and safety management practices
o requirements for the use of WHS representatives and committees, and their
roles and responsibilities
o assessing in-house statistics and data relating to incidents, hazards and risks
o qualitative analysis
o quantitative analysis
➢ Use of:
There are a variety of ways that you could get health and safety information across. You may want to
use more than one method.
➢ Conference/presentation
➢ Training day
➢ Website link
➢ Posters
➢ Signs
➢ Training manuals.
Workplace requirements
It is important for you to know the objectives, components and comprehensive details of relevant state
or territory OHS or WHS legislation and the actions that must be taken for legal compliance. Both you
and your employer have duties to ensure that you are working within legislative guidance.
o including cleanliness
➢ Good lighting that allows workers to move around and complete their work without
risk and safe evacuation of the premises
➢ Employer should also provide plans of what to do in an emergency, first aid kits and
trained first aiders and personal protective equipment.
Employee duties:
➢ To ensure safety of self, other workers and other people in the workplace
➢ Requirements for the use of work health and safety representatives and committees,
and their roles and responsibilities for example:
➢ Designated times for hazard identification and categories of hazards that must be
identified e.g. health of worker if conducting work that means exposure to hazardous
substances
➢ Acceptable mechanisms for hazard identification, risk assessment and risk control
These will differ depending on your organisation and the risks and hazards that occur in the workplace.
The WHS Act has specific sections regarding certain roles, for example construction work and
transportation and specific risks e.g. noise, confined spaces, hazardous manual tasks, falls etc.
Duty of care
Duty of care refers to the responsibility of each person to do everything within their power to ensure a
safe and healthy environment.
Duty of care places into a legal form a moral duty to anticipate possible
causes of injury and illness and to everything reasonably practicable to
remove or minimise these possible causes of harm. This duty of care is
written into the Workplace Health and Safety legislation as obligations.
In a practical way, duty of care in a WHS context includes things such as:
➢ Workplace procedures for controlling risks
➢ Reporting incidents
➢ Minimising risk.
All adults in a workplace are legally responsible for workplace health and safety issues. Duty of care
cannot be delegated.
Emergency plans
An emergency plan is a course of action developed to mitigate the damage of any event that could
endanger an organisation and its workers. Emergency plans should include measures that provide for
the safety of personnel and, if possible, property and facilities.
Since emergencies will occur, planning is necessary. An urgent need for rapid decisions, shortage of
time, and lack of resources and trained personnel can lead to chaos during an emergency. Time and
circumstances in an emergency mean that normal channels of authority and communication cannot be
relied upon to function routinely. The stress of the situation can lead to poor judgment resulting in
severe losses.
When there is an emergency situation, people are less likely to think clearly, and may panic, particularly
when exposed to serious and immediate danger. Special plans and procedures are required for
emergencies such as: fire, explosion, medical emergency, rescues, incidents with hazardous chemicals,
bomb threats, armed confrontations and natural disasters.
Factors to consider:
➢ How can things go wrong? What is the worst possible outcome?
➢ How will people deal with the problems? You should look at any
particular roles, duties, responsibilities and training needed.
Under Workplace Health and Safety regulation all workplaces must have a
safety plan for emergency situations.
➢ Signage that clearly marks exits, fire extinguishers, first aid points, etc.
It is important to take all evacuation drills seriously and be familiar with the procedures in place. These
procedures can vary for fire, gas leaks, chemical spills, blood spills, natural disasters, bomb threats,
hold-ups, threatened physical harm or assault, and injury depending on your workplace, so it is vital to
know what is applicable.
➢ Plan what to do, including how to call on the appropriate personnel on site and
external emergency services. Assist the team and the external emergency services.
Consider how to inform them of hazardous or dangerous materials, if necessary.
➢ Make sure there are enough emergency exits for everyone to evacuate and keep
emergency doors and exits unobstructed and clearly marked.
Emergency plans, or a summary of key elements of emergency plans, should be readily accessible by
workers or on display in the workplace, for example on a notice board.
Training may include practising evacuations, identifying assembly points, location of emergency
equipment, first aid arrangements and instructions on how to safely shut down machinery.
By knowing procedures and practising them regularly, you will know what to do in the event that an
incident occurs. It is important to perform to your level of training and not try to perform tasks you do
not know how to do.
Security procedures
Although specific security procedures will vary from business to business, there are several general
principles you should stick to, when handling cash, documents, equipment, keys and other sensitive
materials to ensure that your working practice is effective.
When handling cash, documents, equipment, keys and other sensitive materials, you should:
➢ Handle them in a private, locked space such as an office
➢ Try to handle them while at least one other member of staff is on site, so that you can
ask questions about any anomalies
➢ Always use a ‘cashing up’ sheet and sales record when handling cash
➢ Only handle medium-to-large sums of cash when the shop is closed and the doors
locked
➢ Appoint a staff member to look after equipment and keys at all times
Implementing guidelines
It also helps to implement guidelines to ensure that everyone on the premises is following the same
process. This is especially important if you run a small business where staff may be left alone for long
periods of time or have sole responsibility for cash handling and documenting activities throughout
their shifts.
➢ Employees being able to identify all tools and products that can be classed as
hazardous or contain hazardous material
➢ Wearing personal protective equipment (PPE) such as gloves, overalls, boots, safety
goggles, respirators, helmets, etc.
➢ Only handling chemicals and hazardous substances when they know how
➢ Following manufacturer instructions, work health and safety policies and all laws and
regulations (at both state and federal level).
Each organisation will have its own policies, procedures and guidelines for reporting incidents and
accidents. However, there are certain guidelines to bear in mind that are universally important to all
organisations, regardless of the work they undertake.
Activity 1A
Work instructions
Work instructions provide workers with a detailed description of how to accomplish a specific job. They
include a set of step-by-step instructions to help workers to complete a specific task. They often include
visual aids and assembly instructions.
➢ Labels
➢ Assembly instructions
➢ Equipment maintenance
➢ Work standards.
Although these three things have different purposes, in order to guarantee the smooth running of an
organisation, they should all be used together.
The WHS Act 2011 sets out a consistent framework that must be complied with in order to secure the
health and safety of workers.
➢ Promotes the use of health and safety advice, information, education and training
➢ Incident notification
➢ Authorisations
➢ Enforcement measures.
When designing and implementing WHS procedures and work instructions, the organisation should
involve workers. This will help to promote awareness, increase understanding and improve compliance.
Once procedures and work instructions are in place, they should be reviewed and assessed regularly.
➢ Group meetings
➢ Electronic via your organisation’s website, sent via email, printed and stored in a
designated place
➢ Posters and information booklets specific to each area of work and the hazards
involved.
➢ Safety signs
➢ Work instructions.
➢ Work instructions
➢ WHS legislation.
➢ Provision of information, fact sheets and signage to ensure safe work practices.
Policies
Policies are adopted and used by organisations to ensure their long-term goals and objectives are
reached. They are usually guidelines or statements that outline certain principles and rules and are
often published in a booklet. An example of a policy that might be used within an organisation is a
Workplace Health and Safety (WHS) policy.
Procedures
Procedures are the specific methods that are put in place to ensure the daily operations of the
organisation are carried out in a way that expresses the policy that has been adopted. A procedure
defines how work should be performed, detailing who should do what and when they should do it.
A procedure may:
➢ Have three or more small tasks
An example of the procedures that should be in place within every organisation is the WHS procedures.
Following on from the policy, the WHS procedures ensure that the daily operations of an organisation
are done in a safe way.
Activity 1B
2.3. Take prompt action to address non-compliance with procedures and safe work practices.
2.4. Monitor day-to-day effectiveness of WHS practices in maintaining the health, safety and
security of personnel.
The process is ongoing. This can include events such as when new equipment is purchased, when new
hazards arise, there is new staff or when there are other changes to the work environment, these must
be discussed and dealt with.
A culture of safety would encourage training updates whenever individual workers or teams request it.
All workers would then fully understand their responsibilities.
Ways in which you could contribute to health and safety practice in the workplace include:
➢ Reflecting on your own work and practice and those of others in the workplace in
relation to managing WHS
➢ Assess hazards and reduce risks in all areas and locations you work in
➢ Help staff, clients, visitors and others to comply with health and safety standards.
Monitoring compliance
The following is an overall guide toward understanding how to use monitoring, its value as part of a
compliance process and how to integrate it into working practice.
➢ Timing – Monitoring compliance can occur before, during or after a working activity
takes place.
➢ Scale – The amount of monitoring will vary. For the most sensitive or high risk
activities, monitoring may involve each step in the procedure. Alternatively, it may act
as a ‘spot check’ in looking only at randomly selected areas.
o can identify areas of high risk or areas with suspicion that compliance is not
being followed.
o can monitor areas of interest, e.g. staff members or groups with higher numbers
of accidents.
➢ Who performs the monitoring – Who conducts the monitoring can vary based on the
activity’s sensitivity and staff’s requisite competence, including relevant skills and
knowledge.
o lesser risk – Delegate monitoring to staff not directly involved in an activity, who
then report back
➢ Metrics – The monitor must be able to determine whether a practice meets, comes
close to or fails to meet its goals, and the staff involved should be able to do the same.
If there is a failure, the monitor needs to know the extent of the failure and, if possible,
the reason why.
o metrics help the monitor to know whether an activity is improving when the
metrics improve (or get worse). Even results that achieve but come close to
missing objectives are useful, and monitoring of these metrics ensures that
appropriate action can be taken.
o unaddressed failures or other deficiencies not only weaken a process, they also
can create unexpected liability if regulators, authorities or others determine that
the organisation did not take reasonable measures to achieve compliance.
o this means that the outcome of monitoring must be more than identifying actual
or potential non-compliance; it must lead to management taking prompt action
to address the risks involved in non-compliance.
Activity 2A
2.3 – Take prompt action to address non-compliance with procedures and safe
work practices.
To develop a disciplined workforce in your organisation, you may wish to consider some of the ideas
below to help you address non-compliance.
Things to consider:
➢ Develop a compliance policy – Having a policy manual or handbook employees can
refer to defines expected behaviour and gives them a reference to know when they
have not met that behaviour so they know they are not being singled out, but their
behaviour is
Activity 2B
Monitoring effectiveness
Assessing effectiveness of WHS management practices may involve:
➢ Monitoring the ongoing effectiveness of risk control methods
➢ Self-monitoring
➢ Continuous monitoring
➢ Observations
➢ Reviewing:
➢ The ease of monitoring – For example, where management can employ technology to
automate and expedite monitoring, this makes the overall process simpler.
➢ The risk of non-compliance – Both its seriousness and likelihood. Serious consequences
of non-compliance may encourage pre-transaction approval and non-compliance that
is more likely to occur can suggest a need for more monitoring of practice
➢ Motives for operating staff not to comply – Where staff may benefit from non-
compliance (such as taking less time), it is the responsibility management to consider
more strict monitoring.
Activity 2C
3.2. Provide opportunity for staff members to contribute their views on current and future WHS
management practices.
3.3. Resolve or refer issues raised through WHS consultation to the appropriate person.
3.4. Provide timely staff and own feedback on WHS management practices to the designated
person.
Consultative processes
A good way of managing of helping to manage health, safety and security issues is through consultative
arrangements and processes. This is because everyone involved in different areas can identify risks and
hazards and raise them. This helps practical solutions to be found and implemented.
➢ Fact sheets to fully inform personnel about work health and safety rights and
responsibilities
➢ Work health and safety discussions with employees during the course of each business
day
➢ Regular staff meetings that involve work health and safety discussions
➢ Seeking staff suggestions for content of work health and safety policies and procedures
➢ Special staff meetings or workshops to specifically address work health and safety
issues
➢ Surveys or questionnaires that invite staff feedback on work health and safety issues.
It is the responsibility of staff members to participate in workplace health and safety and contribute
their views within the scope of your abilities and role.
Staff members are expected to follow instructions, identify and raise safety hazards relating to
workplace health and safety.
➢ Training programs
➢ Equipment maintenance
➢ Job procedures
➢ Work instructions
➢ Waste management
➢ Security
The Workplace Health and Safety laws introduced in 2011 and other related legislation are provided to
ensure that workers and others do not suffer avoidable injury, harm and illness during the course of
their work.
Under this legislation, every employer, worker, visitor or other stakeholder in the workplace has an
obligation to ensure a healthy and safe environment. Part of this obligation includes providing
information, training and supervision to workers and others who will be in the workplace as well as
providing methods for reporting hazards and incidents that impact on workplace health and safety.
Activity 3A
These include:
➢ Workplace Health and Safety Officers (WHSO)
Workplace procedures for raising WHS issues can vary depending on many factors, such as industry type
and organisation structure. In a small workplace, consultation may be more informal but should still
take place. There may not be a need for a health and safety representative or committee, and the
obligation to identify hazards and manage risk usually falls to the manager, coordinator or supervisor.
Workplace health and safety as a standing agenda item at all staff meetings is one method through
which consultation continues and health and safety issues are addressed.
➢ Setting up training and educational programs about workplace health and safety
The representative does not need any experience or special qualifications, but may undertake training
to help them perform the role. The WHSR have a great opportunity to influence health and safety in the
workplace. WHSR cannot be directly selected by employees but they can suggest that workers elect
one.
➢ WHSR training
➢ WHSR elections
➢ Allow WHSR to make inspections – The WHSR can observe issues in your workplace.
When they are inspecting aspects relating to tasks they can be consulted with and
discuss any issues including previous issues and how they are being addressed.
➢ Inform the WHSR of any workplace incidents and allow them to look circumstances
surrounding any incidents – Incidents are often an indication of hazards or problems at
the workplace so having WHSR can be beneficial
➢ Support WHSR training – Training for the WHSR will make them better informed and do
a better job of managing WHS issues.
➢ Advise the employer of the results and recommendations workplace incident reviews
➢ Promote the reporting of WHS hazards and issues with workers and seek their help in
assessing and controlling risks.
A committee must consist of at least two members. In the spirit of cooperation at least half the
committee members must be workers who have not been nominated by the employer.
➢ Informing workers about instructions and procedures on workplace health and safety
Activity 3B
Raising issues
When an issue is raised by an employee or health and safety representative, it must be dealt with
appropriately. There should be every attempt to resolve the issue in a reasonable and timely way.
➢ Inform workers and representatives of your final decision (with reasons) and what this
means for them e.g. a change in practices, equipment etc.
Resolving issues
When resolving issues:
➢ Decide what the problem you are trying to solve is.
➢ Develop a plan -You need to work out how you are going to resolve the issue. Think of
all the possible strategies for identifying what causes the issue and how it can be
resolved.
➢ Choose a strategy – Review all the strategies you thought of and decide which will be
most effective.
➢ Put your plan into action – This step involves implementation of all the steps necessary
to carry out your plan.
➢ Monitor the effectiveness of the solution – Make sure that it actually solved the issue.
During this stage of the process, ask yourself the following questions:
Referring issues
When deciding to refer issues:
➢ Schedule a meeting for a time in the future when there has had sufficient time to
implement the changes or resolve the issues that came about as a result of WHS
consultation.
➢ This meeting could be with management, supervisors or other persons involved in the
area.
➢ At this meeting raise the issue and any attempted resolution, plus possible steps to be
taken.
➢ If the issue is not progressing as anticipated, the meeting can help provide strategies to
reinvigorate the process or seek advice. It can also be an opportunity to discuss new
possibilities for consultation and development.
Activity 3C
3.4 – Provide timely staff and own feedback on WHS management practices to
the designated person.
➢ Flyers.
You may need to provide information through a variety of different means. For example:
➢ Email notification
➢ Noticeboards
➢ Meetings
➢ Newsletters.
Using a variety of methods to distribute outcomes to workers ensures that they will not only more likely
to see the information, but also be reminded of it, helping the implementation of any changes.
You should be aware of the differing language skills of your workers and choose communication
methods that are appropriate to meet all needs.
o concentrate on pointing out the exact cause of poor performance. If you cannot
determine an exact cause, then it is probably subjective and should be ignored.
➢ Treat others as you would want to be treated – Before giving the feedback, frame the
feedback within your mind.
o what tones and gestures would best communicate your message? Remember,
you want the recipient to consider your message. If you are aggressive or passive
in what you say, they might be dismissive of it.
Of course, being non-judgemental does not mean that you have to agree or not say what you think. At
times it will be important to challenge staff or offer constructive feedback. When giving feedback, be
constructive and positive.
Consider the BOOST model, which says that feedback should be:
➢ Balanced – Focus on strengths as well as on what needs improvement.
➢ Objective – Focusing on facts reduces blame and defensive reactions and encourages
cooperation.
➢ Timely – Give feedback soon after the activity. This gives the person a chance to reflect
on what they have learned.
Correcting behaviour
When you are correcting behaviour:
➢ The individual must first recognise the
nature of the problem in order to get to a
point where they can correct it.
➢ If needed, help them see what they can't see themselves by making a suggestion,
without any attachment as to what is really going on.
➢ Clarify the suggestions and details as required to help them to gain perspective.
➢ Reframe the situation – Reframing is the skill of reinterpreting the way the person is
looking at something and putting it in a different way. Reframing helps people sees the
situation from a different perspective from what they would on their own.
Activity 3D
4.2. Identify any hazards on an ongoing basis during own day-to-day workplace operations.
4.3. React to reports of hazards by other workers, and coordinate and participate in risk
assessments.
4.4. Implement any risk control methods or refer to appropriate person if control is outside scope of
responsibility.
4.5. Monitor effectiveness of control measures, promptly identify any inadequacies, and resolve or
report them to the appropriate person.
➢ Checklists
These can be lengthened by adding more potential hazards. They would be good to use as part of an
inspection of general hazards in the workplace.
If a member of staff finds a hazard they may then need to complete an identification form.
➢ The assessment of the hazard – e.g. its potential consequences and the severity of
those
➢ The control measures that need to be introduced – e.g. the short term and long term
actions.
➢ Location or department
➢ A reference
A job safety sheet allows for steps to be taken to control the risks encountered performing duties and
responsibilities in your day to day role.
Types of hazards
There are many types of hazards that exist in every workplace. Some are easily identified and corrected,
while others may be more difficult to identify or correct. Hazards can cause dangerous situations that
can cause serious harm or affect your long-term health. By identifying and reporting hazards in your
workplace you can help to reduce harm.
Activity 4A
4.2 – Identify any hazards on an ongoing basis during own day-to-day workplace
operations.
Working safely
As an employee you are required by law to take responsibility for your safety in the workplace as well as
reporting any concerns. This means you always need to think about your personal safety no matter
what tasks you are performing.
No matter which industry you work in, you'll be bound by a set of government, industry and workplace
safety policies and procedures. These rules can cover everything from how you go about reporting
hazards, to safe use of specific tools, equipment and chemicals.
Workplace Health and Safety (WHS) legislation replaced Occupational Health and Safety (OHS)
legislation in 2011.
WHS legislation stipulates that employers must provide their staff with:
➢ “ Safe premises
➢ Safe machinery and materials
➢ Protective clothing and equipment
➢ Safe systems of work
➢ Information, instruction, training and supervision
➢ A suitable working environment and facilities.”
Identifying hazards
Identifying hazards involves finding all of the objects, tasks and situations that could potentially cause
harm to people.
Time requirements
Most organisational policies and procedures, as well as WHS legislation, will specify how long it should
take to identify hazards. For instance, ‘staff members should spend half an hour conducting workplace
hazard inspections at the start and end of the day.’
These time requirements, however, will depend on a range of factors, including the nature of work
conducted in the workplace, the potential for risk, the number of people conducting the inspection, and
many other factors besides.
➢ When any new information relating to health and safety risks becomes available.
You should always take the time to identify your organisation’s time requirements for hazard
identification. Otherwise, you may put yourself, your colleagues and any other persons at serious risk.
Activity 4B
Assess risks
Risk assessments should be performed when:
➢ There is uncertainty about how a hazard may result in injury or illness
➢ There are a range of different hazards involved in the work activity and it is not fully
understood how the hazards may interact with each other to produce new or greater
risks
➢ There have been changes at the workplace occur that may impact on the effectiveness
of control measures.
➢ When any new information relating to health and safety risks becomes available
➢ A risk assessment is mandatory under the Work Health and Safety Regulations 2012
(the WHS Regulations) for high risk activities, such as entry into confined spaces, diving
work and live electrical work.
o the effectiveness of currently existing control measures – Do they account for all
types of harm
o how work is actually done – Are written manuals and procedures followed? Are
they fit for purpose?
o if harm has happened before – Either in your workplace or somewhere else, and
how frequently.
The level of risk will increase as the likelihood of harm and its severity increases.
Activity 4C
Control risks
The hierarchy of risk control is a way of showing how to control risks. Methods are ranked from the
highest level of protection and reliability to the lowest.
You must work through the hierarchy of control in order and implement risk controls higher in the order
when possible.
➢ Substitute – Substitute or replace the hazard with a less hazardous work practice e.g.
replace solvent-based paints with water-based paints.
➢ Isolate – Separate the hazard or hazardous work practice from people by distance or
using barriers as much as possible e.g. Placing guards around moving parts of
machinery.
➢ Engineering controls – Physical control measures e.g. using a trolley to lift heavy loads.
➢ Personal protective equipment (PPE) – PPE, such as ear muffs, hard hats, gloves and
protective eyewear, relies on the proper fit and use of the PPE to control risk, but does
nothing to change the hazard itself.
It is likely a combination of control measures may need to be implemented to provide the highest level
of protection that is satisfactory at controlling risks. When selecting and implementing a combination of
control measures it is important to consider whether any new risks might be introduced as a
consequence.
Reporting hazards
Many potential hazards are dealt with simply by keeping
your work area clean and tidy. This can be as simple as
putting things away, cleaning up spills as they happen,
making sure leads and cables are not across walkways.
Hazards that are harder to eliminate or minimise may require the help and cooperation of other
workers and management.
Your workplace may have a system for reporting hazards such as:
➢ Reporting hazards to your supervisor or a designated WHS person
➢ Consulting your Workplace Health and Safety Officer or Representative on the issue
The manner of reporting a hazard will often depend on the level of risk involved:
➢ High risk – Immediate danger that must be urgently dealt with.
➢ Medium risk – Potential danger that must be dealt with as soon as possible. Needs
follow up.
➢ Low risk – Does not threaten immediate danger but should be noted, monitored and
dealt with in the future.
High risk or acute hazards should always be reported immediately to a supervisor, delegated Workplace
Health and Safety officer or representative.
Hazards that are less acute may require completion of a Hazard Report form and forwarding it to the
appropriate person.
There may also be specific procedures for emergency situations. These are usually specified in an
emergency procedures manual, as well as being covered in your workplace induction.
Activity 4D
Control measures that have been implemented must be reviewed, and if necessary, revised to make
sure they work as planned.
Appropriate persons
It is important to be able to identify who the WHS duty holders are within your organisation. Staff
should know who to contact about their queries and concerns.
➢ Team leaders
➢ Union officers
➢ WHS inspectors
Once your concerns have been reported, the designated person is then responsible for acting on this
and making sure the workplace is a safe environment. Your employer has a legal responsibility to ensure
the workplace is safe and nobody is at risk.
Activity 4E
This is contained in the Workplace Health and Safety (WHS) legislation in Australia. There are also
specific safety training requirements, which are prescribed in specific regulation provisions.
➢ Hazardous substances training if you handle chemicals in the workplace and many
others.
Other than training requirements, there may be other aspects which you will need to train your staff on,
such as your emergency evacuation procedures, using machine guarding, operation of machinery and
tools, general safety induction, workstation ergonomic training, chemical awareness, risk assessments,
and incident investigation.
What should be included in training will depend on your specific organisational requirements and
legislation as it applies to your organisation and roles within it. There are a number of ways to identify
WHS training needs relevant to the job.
➢ Job safety analyses (includes training and competency for each task)
➢ Specific hazard risk assessments (e.g. manual handling-safe lifting technique training)
➢ WHS audits
➢ Investigation of incidents.
➢ Process – The problem is not related to the individual, but is caused by working
conditions, improper procedures, etc.
➢ Motivation or business culture – The individual knows how to perform, but does not
do so – this can be for a variety of reasons.
➢ Cover topics such as safety rules, processes for reporting hazards, use of PPE, fire and
evacuation procedures, major hazards of the workplace etc.
➢ Compile the checklists and record the number of staff who have training or knowledge
on particular areas.
Activity 5A
➢ Can help your business avoid the distress that accidents and ill health cause.
➢ Can help you avoid the financial costs of accidents and workplace ill health, such as
damaged products, lost production and demotivated staff.
Safety training needs should follow careful consideration of processes, activities, hazards and risks and
include your WHS consultative mechanisms (such as WHS committee) in discussions.
➢ Work out what the aims of the training are and over what timescale.
➢ Plan what sort of training would be most appropriate, and so who should be
responsible for implementation.
➢ Plan how you will monitor and review the effectiveness of the training.
➢ Plan for the specific needs of your workforce, such as language and literacy needs by
utilising interpreters, translated information, multilingual signs, literacy training or
appropriate methods where necessary.
Methods of training
WHS training can use various methods, such as:
➢ Group or individual exercises.
➢ Role-playing.
➢ Case studies.
An organisation's WHS training program should involve developing skills to enable all in the workplace
to carry out their health and safety responsibilities.
WHS training does not just involve specific hazard training; WHS is part of all workplace training, just as
WHS is an important part of ongoing management.
➢ On-the-job training
Activity 5B
The monitoring stage of training involves checking to confirm the learner is able to apply their new skills
and knowledge in their day-to-day work. It is the results of monitoring that will determine whether the
training process is complete or not. Monitoring is also an opportunity to provide the employee with
ongoing support and, if necessary, to recommend further training.
To ensure the overall picture of skill development is accurate, you should use a variety of monitoring
techniques. Be sure to consider variables that may impact on the employee’s performance, including
illness, anxiety and distractions.
➢ Accurate
➢ Understanding
➢ Consistent
➢ Relevant
➢ Up-to-date
➢ Effective.
The teacher must remember that individuals come to training with different experiences and
expectations and as such, no two people learn in the same way. As a result, one learner may grasp a
concept or pick up a skill quite quickly, whereas another may struggle or take longer.
This necessitates the teacher being patient and understanding, flexible in their delivery, encouraging in
their support and objective when monitoring.
Making adjustments
Monitoring the progress of workplace skills isn’t just used for
evaluation. You can provide assistance based on your methods of
monitoring.
That being said, there are a number of strategies for questioning you can use to help provide assistance.
Consider discussing:
➢ What the aims are
Activity 5C
6.2. Use data and reports to provide reliable and timely input into the management of workplace
health, safety and security.
6.3. Minimise use of printed materials and maximise electronic transmission and filing of all
documents to reduce waste.
6.1 – Complete WHS records and reports accurately and legibly and store
according to organisational and legal requirements.
6.2 – Use data and reports to provide reliable and timely input into the
management of workplace health, safety and security.
WHS records
WHS records provide evidence of complying with mandatory regulations and standards and
demonstrate that the organisation’s management of WHS is proper and fit for purpose.
WHS records and data include but are not limited to completed copies of forms, checklists and risk
assessments contained in the WHS management system. Additionally, WHS records may include
externally produced documentation such as but not limited to material safety data sheets, external
WHS audit reports, health surveillance records or workplace monitoring reports.
➢ Incident reports
➢ Risk assessments
➢ Audit reports
➢ Workplace inspections
➢ Hazchem information
➢ Consultation:
o diaries of meetings
o committee members
➢ Training plans
➢ Training undertaken.
Protocols are in place so that information is professional, consistent and easy to understand. You may
have or need to establish templates for certain documents e.g. incident report form.
Regardless of the method chosen for storing records, it should be such that retrieval of the record is
easy and obvious. WHS records which could contain confidential information should be filed in a way
which prohibits unauthorised access. The WHS records register should indicate any such record.
Ensuring accuracy
As supervisors are expected to understand how to complete the necessary WHS records, they may also
be responsible for reviewing records (their own or others) to ensure they are accurate and thorough.
➢ The information is accurate in terms of content, spelling and grammar (especially the
spelling of people’s names, and that dates and times are correct)
➢ Records are completed within specified time lines (usually as soon as possible after an
incident) and forwarded to the relevant person or agency.
The storage and maintenance of WHS records should be as outlined in the WHS records register i.e.
detailing the location, responsible person and retention period etc. According to WHS legislation,
records will be archived and stored for a minimum period of seven years.
➢ Future development – Records can serve to identify future needs for individuals,
departments and the organisation as a whole
Activity 6A
Reducing waste
Minimising waste in the workplace allows you to reduce operating costs while helping preserve the
environment. Efforts to reduce waste don’t need to be costly or time-consuming to implement. Simple
steps and strategies for reusing, repurposing and recycling can benefit you and the environment in a
variety of ways.
➢ Printing on both sides of a piece of paper cuts the cost of paper in half
➢ Sending correspondence via email instead of postal mail reduces the cost of paper and
postage
➢ Using ceramic coffee cups and dishes in the break room in place of paper cups and
plates saves money as well as trees.
➢ Minimise misprints by posting a diagram on how to load special paper like letterheads
so they are printed correctly.
➢ Practice efficient copying— use the size reduction feature offered on many copiers.
Two pages of a book or other item can often be copied onto one standard sheet.
➢ Use two-way or send-and-return envelopes. Your outgoing envelope will be reused for
its return trip.
Activity 6B
Summative Assessments
At the end of your Learner Workbook, you will find the Summative Assessments.
This includes:
➢ Skills assessment
➢ Knowledge assessment
➢ Performance assessment.
This holistically assesses your understanding and application of the skills, knowledge and performance
requirements for this unit. Once this is completed, you will have finished this unit and be ready to move
onto the next one – well done!