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    This document appears to be an exam for a Total Quality Management course, assessing students' knowledge of TQM concepts and tools. It contains 3 parts with multiple choice and written response questions. Part A has 5 short answer questions worth 2 marks each. Part B has 5 longer answer questions worth 6 marks each. Part C has 2 essay questions worth 10 marks each, with question 17 being compulsory (required). The questions cover topics like customer satisfaction, quality gurus, control charts, quality definitions, root cause analysis, quality audits, senior management roles, quality tools like tree diagrams, benchmarking, QFD pitfalls, six sigma methods, cost of quality, and ISO audits. The final question asks students to create a

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    This document appears to be an exam for a Total Quality Management course, assessing students' knowledge of TQM concepts and tools. It contains 3 parts with multiple choice and written response questions. Part A has 5 short answer questions worth 2 marks each. Part B has 5 longer answer questions worth 6 marks each. Part C has 2 essay questions worth 10 marks each, with question 17 being compulsory (required). The questions cover topics like customer satisfaction, quality gurus, control charts, quality definitions, root cause analysis, quality audits, senior management roles, quality tools like tree diagrams, benchmarking, QFD pitfalls, six sigma methods, cost of quality, and ISO audits. The final question asks students to create a

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    © All Rights Reserved
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    7 views2 pages

    Hours: No Name

    Uploaded by

    ALEN AUGUSTINE
    This document appears to be an exam for a Total Quality Management course, assessing students' knowledge of TQM concepts and tools. It contains 3 parts with multiple choice and written response questions. Part A has 5 short answer questions worth 2 marks each. Part B has 5 longer answer questions worth 6 marks each. Part C has 2 essay questions worth 10 marks each, with question 17 being compulsory (required). The questions cover topics like customer satisfaction, quality gurus, control charts, quality definitions, root cause analysis, quality audits, senior management roles, quality tools like tree diagrams, benchmarking, QFD pitfalls, six sigma methods, cost of quality, and ISO audits. The final question asks students to create a

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    9125121,2:44 PM Preview

    QP CODE: 4000300700 No
    Reg :

    Name :

    MBA DEGREE EXAMINATION, SEPTEMBER 2021


    Third Semester
    Faculty of Management Science
    Master of Business Administration
    Elective - MB830302 - TOTAL QUALITY MANAGEMENT
    2019 Admission Onwards
    B,0832C32

    Time: 3 Hours Maximum Marks: 60


    Part A
    Answer any five questions. Each question carries 2 marks.

    1. Define the concept of customer satisfaction based on quality.

    2. Who are the various quality Guru's of TQM?

    3. When do you use control chart?

    4. List Taguchi's definition of quality.

    5. What is Root cause analysis?

    6. What is Deming Prize?

    7. What is the need of quality audit?


    (5x) = 10 Marks)
    Paft B
    Answer any five questions. Each question carries 6 marks.

    8. Explain the role of senior level management in TQM implementation.

    9. Explain a tree diagram. How it is usefulfor quality management?

    10. Explain about Benchmarking leadership and management process.

    11. Explain the pitfalls in implementing QFD.

    12. What are the methods of implementing six sigma?

    13. Elaborate on the cost of quality.

    14. Explain the audit objectives in lSO.,,1


    9125121,2:44 PM Preview

    (5x6 = 30 Marks)
    Part G

    Answer any two questions. Each question carries 10 marks'


    Quesflon number 17 is comPulsory -

    15. Explain different scatter diagram patterns'

    16. What are the lndian quality awards constituted .Explain the criteria for judgement of the
    awards also.?
    Compulsory Question

    17. Make a quality plan for a restaurant with TQM tools that you will use for raw material, food
    production, equipment, premises and service quality management
    (2x1O = 20 Marks)

    tl

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