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Progress Chart Food and Beverage Services Ncii 160 HOURS
Progress Chart Food and Beverage Services Ncii 160 HOURS
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Trainer:
Richard T. Dizon
NAME OF TRAINEES
U1: PREPARE
THE DININ
LO1. Take ta G ROOM/ RE
bl STAURANT
e reservations AREA FOR
SERVICE
LO2. Prepar
e service stat
ions and equi
LO3. Set up
the table in pment
the dining ar
LO4. Set the ea
Date Started:
mood/ambian
ce of the din
U2: WELCO
ME GUEST ing area
LO1. Welcom AN D TAKE FOOD
and greet th AND BEVER
e guests AGE ORDER
S
LO2. Seat th
e guests
LO3. Take fo
od and bever
LO4. Liaise be age orders
tween kitche
n and servic
U3: ROMOTE e areas
_________________
FOOD AND
LO1: Know th BEVERAGE
e product PRODUCTS
160 HOURS
LO2: Underta
ke Suggestive
selling
PROGRESS CHART
LO3. Carry
out Upsellin
U4: Provide g stra tegies
Food and Be
verage Servic
LO1. Serve fo es to Guests
od orders
LO2. Assist
the diners
FOOD AND BEVERAGE SERVICES NCII
LO3. Perform
banquet or
catering food
LO4. Serve Be
verage Order service
LO5. Process s
payments an
LO6. Conclu d receipts
de food serv
LO7. Manag ice and clos
e down dinin
Date Ended:___________________
e intoxicated
persons g area
U4: PROVIDE
ROOM SERV
LO1. Take an ICE
d process ro
om service or
LO2. Set up
trays and tr ders
LO3. Presen olleys
t and serve
food and beve
LO4. Presen rage orders
t room service to guests
LO5. Clear aw account
ay room serv
ice equipmen
U5: Receive
and Handle t
LO1. Listen G ue st Concerns
to the comp
LO2. Apolog laint
ize to the gu
LO3. Take pr est
oper action
on the compl
LO4. Record
complaint aint
ACHIEVEMENT CHART
COOKERY NCII
39 HOURS
item
ired for menu
ups
m
d Essences requ
up Required fo
ocks, Glazes an
e Stocks, Sa
eet 2.1-2
eet 2.1-1
eet 2.1-3
eet 2.2-1
2.1-3 t
-1
Self-check 2.1-1
Self-check 2.1-2
Self-check 2.1-3
1
3
Operation Shee
LO2. Prepare So
Information sh
Self-check 2.2-
Task sheet 2.1-
LO1.Prepare St
Information sh
Information sh
Information sh