Quality Manual As Per Iso 9001:2015: Doc No.: Sipl/Qms Rev. No: 03 Effective Date: 01.03.2022

DOC NO.
: SIPL/QMS
REV. NO : 03
EFFECTIVE DATE :
01.03.2022
QUALITY MANUAL AS PER ISO 9001:2015
This Quality Manual has been prepared in lines with ISO

9001 – 2015 requirements. The contents of this manual are
the sole property Steel Innovations Pvt. Ltd. No part of this
manual can be reproduced in part or full without the written
permission of the Director.
STEEL INNVOVATIONS PVT. LTD.
Address : Plot no 53,New Industrial Area-II ,Mandideep,Distt.-Raisen.
SECTION : 0.0 Page: 1 of 1

TITLE: CONTENTS
SEC/CL CONTENTS REVISION NO.
NO
0.0 CONTENTS 03
1.0 SCOPE 03
2.0 NORMATIVE REFERENCES 03
3.0 TERMS AND DEFINATION 03
4.0 CONTEXT OF ORGANISATION 03
5.0 LEADERSHIP 03
5.1 GENERAL 03
5.2 POLICY 03
5.3 ORGANISATION ROLE , RESPONSIBILITIES & AUTHORITY 03
6.0 PLANNING 03
6.1 RISK & OPPORTUNITIES 03
6.2 QUALITY OBJECTIVES & PLANNING 03
6.3 PLANNING OF CHANGES 03
7.0 SUPPORT 03
7.1 RESOURCES 03
7.2 COMPETENCE 03
7.3 AWARENESS 03
7.4 COMMUNICATION 03
7.5 DOCUMENTED & INFORMATION 03
8.0 OPERATION 03
8.1 OPERATIONAL PLANNING & CONTROL 03
8.2 REQUIREMENTS OF PRODUCTS & SERVICES 03

8.3 DESIGN & DEVELOPMENT OF PRODUCT AND SERVICES 03
8.4 CONTROL OF EXTERNALLY PROVIDED PROCESSES, PROUCT & SERVICES 03
8.5 PRODUCTION & SERVICE PROVISION 03
8.6 RELEASE OF PRODUCTS & SERVICES 03
8.7 CONTROL OF NON CONFORMING OUTPUTS 03
9.0 PERFORMANCE EVALUATION 03
9.1 MONITORING, MEASUREMENT, ANALYSIS & EVALUATION 03
9.2 INTERNA AUDIT 03
9.3 MANAGEMENT REVIEW 03
10 IMPROVEMENT 03
10.1 GENERAL 03
10.2 NON CONFORMITY AND CORRECTIVE ACTIONS 03
10.3 CONTINUAL IMPROVEMENT 03
Doc. No SIPL/QMS Rev. No. :03 Dated : 01.03.2022 Approved By

SECTION : 1.0 02
TITLE: SCOPE
COPY NO.
 M.R. / Training Incharge

 Commercial/Purchase.
 Manufacturing/ Stores & Quality Incharge
SCOPE OF THE QUALITY MANUAL: -
MANUFACTURER OF DIFFERENT TYPES OF FABRICATED ITEMS SUCH AS GEAR BOX

PLATE AND SLIDE RAIL WITH MOTOR SUPPORT, MILL HOUSING, CLASSIFIER,
FOUNDATION FRAME, POWER TRANSFORMER TANKS, AS PER DRAWINGS AND
QUALITY ASSURANCE PLAN PROVIDED BY CUSTOMER.
NON APPLICABILITY FROM ISO 9001:2015 STANDARD REQUIREMENTS
8.3: Design & Development
Note: Authorised copies for circulation to customers, etc. may please be requested from Management
Representative.


TITLE: NORMATIVE REFERENCES
S# ABBREVIATION FULL WORD
1. SIPL Steel Innovations Pvt. Ltd.

2. CC Customer Complaints
3. Cl. Ref. Clause Reference
4. Dept. Department
5. IQA Internal Quality Audit
6. ISO International Organization for Standards
7. QC Quality Control
8. MR Management Representative
9. MRM Management Review Meeting
10. NC Non Conformance
11. QM Quality Manual
12. QMS Quality Management System
13. REV Revision
14. SR NO Serial Number


TITLE: CONTEXT OF ORGANISATION
Steel Innovations Pvt. Ltd. determines external & internal issues that are relevant to its purpose and
its strategic directions and that effect its ability to achieve the intended results of QSM.
The department’s QMS is comprised of the Core and Support Business Processes that take market
opportunities and converts them into value added outputs to satisfy our customers’ needs and
expectations.
Reference of Procedure: Internal/ External Issues – G/F/07
Core Processes:
The core processes describe all the processes that are necessary for the departments to realize and
deliver the desired service to its customers is an overview of the processes and their interactions. The
Core Processes for the departments are listed below:
 Procedure for commercial function
 Procedure for manufacturing
 Procedure for incoming, in process and final inspection
 Procedure for Customer Complaint
 Procedure for Handling Non-Conformance
 Procedure for Stores Function
Support Processes:
Steel Innovations Pvt. Ltd. Support Processes describe all other business requirements that are
necessary to manage and control resources, and to conduct business in an orderly manner. The
support processes are implemented and managed in accordance with the applicable requirements of
the International Standard. They include:
 Procedure for Internal Audit
 Procedure for calibration
 Procedure for Purchase Function
 Procedure for Training
 Procedure for Document Review
 Procedure for Record Control
The entire QMS documentation and other key information necessary to support the operation and
monitoring of the department business processes are available to all department employees.
Appropriate levels and types of monitoring and measurement of core and supplemental processes
have been determined and are documented in relevant policies and procedures.
The QMS includes policies and procedures for implementation of actions required to achieved
planned results, and for continual improvement of the business processes.


TITLE: CONTEXT OF ORGANISATION
Steel Innovations Pvt. Ltd. , is professionally managed organisation dealing in

manufacturer of different types of fabricated items such as gear box plate and slide rail with
motor support, mill housing, classifier, foundation frame, power transformer tanks, as per
drawings and quality assurance plan provided by customer
Steel Innovations Pvt. Ltd.is situated at Plot No:53, New Industrial Area -II, Mandideep,
which is the prime location of Bhopal.
The company possesses a well – experienced management team having utmost dedication in
its kind and acts. With their skill and confidence alongwith the co-operation of its valued
customers and suppliers it has achieved the objective / Goal of success .
The company is always dedicated to its customers to provide its services in much better way
so as to meet the satisfaction of customers. The relation between the company and its
customers/ Suppliers are cordial/ Co-operative.

SECTION : 5.0/5.1 Page: 1 of 1

TITLE: LEADERSHIP
CL. REF. : 5.1
5.0 LEADERSHIP COMMITMENTS

The top management of Steel Innovations Pvt. Ltd.is committed to the development and
improvement of an effective Quality Management System. This commitment is demonstrated by:
 Communicating to the organization the importance of meeting all customer, regulatory, and
legal requirements.
 Establishing the Steel Innovations Pvt. Ltd. Quality Policy for total commitment to excellence
and the associated quality objectives. The Quality Policy and the Quality Objectives are
published and displayed in shop floor and the office notice board. Conducting Management
Reviews.
 Identifying and acquisition of controls, processes, equipment, fixtures, resources, and skills
needed to achieve the required quality. The associated quality management activities are
described in section – Resource Management.
5.1 Customer Focus

Top management of Steel Innovations Pvt. Ltd. ensures that customer needs and expectations are
determined, converted into requirements, and fulfilled with the aim of meeting or exceeding those
expectations.. The specific needs of our customers are determined through continual verbal and
written communications, as well as periodic visits to their facilities to better understand their individual
processes. It is the responsibility of all personnel that interface with customers to access stated or
implied needs and bring them to the attention of top management so that they may be addressed. To
continually improve, the department also monitors, measures, and analyzes customer satisfaction
throughout the business cycle.
Reference of Procedure : Internal/ External Issues – G/F/07

TITLE: POLICY SECTION : 5.2 Page: 1 of 1

CL. REF. : 5.2
QUALITY POLICY
As a Steel Innovations Pvt Ltd, are committed to maintaining the Industry

standards of Quality and Services in the fabrication of HI-TECH heavy
equipment for our valued customers.
We shall at the times be prompt in our supplies as well as offer at the

most competitive prices to ensure complete satisfaction to our clients.
We shall comply with statutory and regulatory requirements and

continually improve in all spheres of our activities.
OBJECTIVES
 To Improve timely delivery by 10% in a quarter.
 To improve sales by 10% in a Year.
 To reduce Customer Complaint <1 in a year.
The quality policy and quality objectives are relevant to the department’s organizational goals and the
expectations and needs of its customers. These concepts have been communicated to all employees
within the scope of the QMS. Quality concepts have been integrated into Steel Innovations Pvt. Ltd.
culture.
The top management of Steel Innovations Pvt. Ltd. ensures that its Quality Policy is understood.
This is accomplished through training, communication, and displays. The Policy is implemented by
means of documentation, and training about the Quality Management System to meet the
requirements of the Standard. The Policy is maintained through Quality Management Systems audits
and corrective and preventive action, and reviewed for continuing suitability through periodic
Management Reviews.

TITLE: ROLE,RESPONSIBILITIES & AUTHORITIES SECTION : 5.3 Page: 1 of 3

CL. REF. : 5.3
1.0 Managing Director/ Director

 To provide direction and plan strategy.
 To set Goals / Targets / Priorities.
 To assign responsibilities and sub-delegate authority to other Incharges.
 To liaison with customers for new business opportunities.
 To chair Management Review meetings (MRM)and take decision on issues putforth.
 Provide additional resources in order to meet commitments.
 To intervene in any matter affecting quality/productivity and grant deviation from set
procedures/systems for limited period in extra ordinary situation in the interest of business
.
2.0 Commercial Incharge
 Organise contract reviews.

 Ascertaining customer expectations for the product & services.
 Resolving ambiguities and obtaining clarifications from customer regarding customers
requirements & expected performance parameters.
 Communication of customer's requirements to all concerned.
 Coordination regarding inspection calls to customers.
 Deciding action on customer complaints.
4.0 Purchase Incharge:
 Vendor identification, approval and registration.

 Maintaining up-to-date Directory of approved vendors.
 Maintaining vendor evaluation data .
 Ensuring correctness of purchase .
 To plan and control inventory.

TITLE: RESPONSIBILITIES AND AUTHORITIES

CL. REF. : 5.3
5.0 Quality Incharge:

 Organise inspection at receipt, inprocess & final stage.
 Perform Identification, documentation, re-inspection after disposition of non- conformities.
 Providing Indications of inspection status.
 Carrying out non-destructive testing.
 Compilation and maintenance of Quality records related to products manufactured and
also that of subcontractors.
 Organise Calibration of Identified measuring / testing instruments.
 Facilitate inspection of Items at subcontractor's works.
 Maintaining traceability of items where needed.
6.0 Stores Incharge:
 Organise segregation of rejected items at receiving stage and their disposition.
 Follow first in first our principle for issue in respect of items with limited shelf life.
 Organise periodic review of stored material and provide preservation of items as required.
 To prepare statement of balance stock for the information of Purchase Incharge.
7.0 MANUFACTURING INCHARGE
 To Plan and complete Monthly Production.

 Plan and execute Preventive Maintenance
 Maintain machine break down status.
 Ensure that workers follows the work instructions.


TITLE: RESPONSIBILITIES AND AUTHORITIES
CL. REF. : 5.3
8.0 HRD Incharge:
 Planning for recruitment of adequate & competent personnel for different functions.
 Planning and Organising training programs for different personnel of the plant for
improving their skill and ability and maintain records.
 Maintain upto date data regarding training for each employee.
9.0 Management Representative:
Executive authorised by CEO. shall act as management representative in the context of ISO-
9001:2015. He shall:
 Act as convenor of Management Review Meetings.
 Ensure establishment of, implementation and maintenance of quality systems detailed out
in this manual.
 Ensure that internal audits are carried out periodically, identified non-conformities are
analysed and resolved.


TITLE: PLANNING
CL. REF. : 6.1/6.2/6.3
6.1 ACTIONS OF ADDRESSING RISK & OPPORTUNITIES

When planning our QMS, Steel Innovations Pvt. Ltd. has taken into consideration potential issues and
has determined the risks and opportunities that need to be addressed to:
• provide assurance that the QMS can achieve its intended result;
• enhance desirable effects; • prevent, or reduce, undesired effects;
• achieve improvement;
Steel Innovations Pvt. Ltd. has planned actions to address the above risks and opportunities and has
initiated appropriate procedures to integrate and implement appropriate actions into our QMS including the
evaluation of the effectiveness our QMS processes. Any actions taken to address risks and opportunities
shall be proportionate to the potential impact on the conformity of products and services.
Reference of Procedure : Procedure for Risk Identification & Evaluation-- G/P/06
6.2 QUALITY OBJECTIVES AND PLANNING TO ACHIEVE THEM
Quality Objectives have been established at all corresponding levels and processes throughout the
organization to implement the quality policy, meet and exceed requirements for product and processes,
and to improve the QMS and its performance.
Quality Objectives: Quality objectives are strategic, apply to the entire Company and shall:
 be consistent with the Quality Policy;
 be measurable and monitored;
 take into account applicable requirements;
 be communicated;
 be updated as appropriate;
 be relevant to conformity of products, services and enhance customer satisfaction.
Quality Performance Objectives are measurable targets for improving operational performance to ensure
process conformity and customer satisfaction. They apply to all departments and functions having direct
responsibility for activities that require improvement. Performance objectives and goals are established by
management and through employee involvement and monitored within the framework of management
reviews. SIPL., retains documented information on the status of our quality objectives. If shortfalls are
identified, management may revise objectives, issue corrective action requests, or take other
6.3 PLANNING OF CHANGES
When changes to the QMS are deemed necessary, Steel Innovations Pvt. Ltd. shall ensure the change
will comply with the requirements of ISO 9001:2015 and shall consider:
 the purpose of the changes and their potential consequences;
 the integrity of QMS;  the availability of resources;
 the allocation or reallocation of responsibilities and authorities

TITLE: SUPPORT SECTION : 7.0 Page: 1 of 3

CL. REF. : 7.1
7.1 RESOURSES
Steel Innovations Pvt. Ltd.is fully committed to providing adequate resources required for the
establishment, implementation, maintenance and continual improvement of our QMS. Our committed
resources include: competent employees, state of the industry equipment, well maintained work
environment and financial resources. The process for determining and communicating resource
requirements is an integral part of our management review process. Our infrastructure resource
considerations include:
 management review meeting inputs and outputs;
 capabilities and constraints on existing internal and external resources;
 requirements and expectations provided by our external providers/vendors
Reference of Procedure : Procedure for Training- H/P/01
7.1.2 PEOPLE
Steel Innovations Pvt. Ltd. identifies personnel training needs, provides required training, and evaluates
the effectiveness of the training provided. Personnel assigned to perform specific tasks, operations and
processes are qualified on the basis of appropriate education, experience or training. Employees are
made aware of the relevance and importance of their activities and how they contribute to the
achievement of quality objectives. Records of personnel qualifications and training are maintained.
Reference of Procedure : Procedure for Training- H/P/01
7.1.3 INFRASTRUCTURE
Steel Innovations Pvt. Ltd. has determined and provided resources necessary for the establishment,
implementation, maintenance and continual improvement of the QMS. Our infrastructure resource
considerations include:
 buildings, workspace and associated utilities;
 equipment including (hardware and software);
 transportation resources;
 information and communication technology.
As new infrastructure requirements are determined to be necessary, they will be documented in quality
plans and other documents as required.
7.1.4 ENVIRONMENT FOR THE OPERATION OF PROCESSES

Management identifies and manages the human and physical factors of the work environment considered
to be important to control processes and to achieve conforming of products and services. Evaluations
include:
 assessment of product requirements to identify where human and/or physical factors will affect product
quality this is also conducted during advanced product quality planning,
 Assessment of current working environment conditions to determine if the work environment is suitable
to achieve conforming product.
 Implementation of work environment improvements needed to achieve conforming product.
 Continual assessment of work environment to ensure that adequate human and physical factors are
maintained.

TITLE: SUPPORT SECTION : 7.0 Page: 2 of 3

CL. REF. : 7.2,7.3,7.4
7.1.5 MONITORING AND MEASURING RESOURCES

Steel Innovations Pvt. Ltd. has determined the necessary monitoring, measurement and resources to
be initiated across our QMS. The structure of internal resources includes but is not limited to:
 monitoring and measuring equipment;
 documented procedures and forms;
 competent and qualified personnel
7.1.5.2 MEASUREMENT TRACEABILITY

Documented procedures outline the processes that control monitoring and measurement equipment used
to accept products during production and service operations. The procedures also include controls prior
to, and after delivery of products to our customers. Appropriate documented information is maintained
and provides objective evidence of compliance and conformity.
7.1.6 ORGANIZATIONAL KNOWLEDGE

Steel Innovations Pvt. Ltd. considers the specific knowledge necessary for each operation and
considers this as an important resource to ensure our people and processes are consistent and will
achieve conformity of the product and services provided by the Company. Specific organizational
knowledge is defined, maintained and available to the extent necessary within appropriate procedures.
7.2 Competence
Steel Innovations Pvt. Ltd. has determined to the extent necessary the below elements of competence
for people performing work that may affect the effectiveness of the QMS.
 ensure employees are competent on the basis of their education, training and experience;
 initiate job descriptions including specific competency provisions;
 measure job performance for each employee on an annual basis;
 provide job and career training programs to the extent necessary;
 take actions when necessary to assist employees that exhibit less than desirable results.
7.3 Awareness
Steel Innovations Pvt. Ltd. has determined to the extent necessary persons performing work are:
 aware of the Quality Policy;
 aware of relevant quality objectives;
 aware of their contribution to the QMS effectiveness, including improved performance;
 implications of noncompliance to our QMS requirements.
7.4 Communication
Steel Innovations Pvt. Ltd. management has determined internal and external communication relevant
to QMS, including the subject of the communication, when communication occurs, participant and ways
of effective communication.

TITLE: SUPPORT
CL. REF. : 7.5
7.5 Documented Information
Steel Innovations Pvt. Ltd. maintains a documented QMS as a means to ensure that products and
services conform to specified requirements. The QMS consists of the following three levels of
documented information:
Level 1 Quality Manual: provides the scope of the QMS and the applicable ISO 9001:2015 Clauses
contained and supported by our QMS.
Level II Quality System Procedures (QSP): provides detailed requirements for each of our processes
with the intent to specify who does what, when, where, how the process or action/task is performed, and
what documentation is used to verify that all required quality related activities had been executed as
required.
Level III: Quality System Forms (QSF): provides objective evidence that required product or service
quality and customer requirements were achieved, and that the company's quality management system
has been implemented as stated. QSF refers to tags, labels, stickers, preprinted sheets, stamps, and
other means to identify the status of materials, products, equipment, gauges, and other devices used in
the company to achieve the specified requirements.
Creating and Updating
When creating and updating documented information SIPL ensures the following:
 the identification and description (revision date, approval etc.);
 the format and media (electronic, paper hard copy etc.);
 the review and approval for suitability and adequacy.
Control of Documented
Information Documented information required to support the effectiveness of our QMS is controlled to
ensure:
 it is available and suitable for use, where and when it is needed;
 it is adequately protected from loss of confidentiality, improper use, or loss of integrity.
 distribution, access, retrieval and use;
 storage and preservation, including preservation of legibility;
 control of changes;
 retention and disposition. Documented information of external origin determined to be necessary for the
planning and implementation of the QMS is identified as appropriate and controlled in accordance with
Quality System Procedures and Forms
Reference of Procedure : Procedure for Document Control-G/P/01

Reference of Procedure : Procedure for Record Control-G/P/02

TITLE: OPERATION SECTION : 8.0 Page: 1 of 4

CL. REF. : 8.1/8.2
8.1 OPERATIONAL PLANNING AND CONTROL

Steel Innovations Pvt. Ltd .defines the expectation and implements controls for each of our QMS
processes. The planning of controls is required to ensure consistent acceptability of products and
services. Planning processes include the definition of quality objectives, development for required
processes, establishment for appropriate verification programs and the requirement for records
necessary to demonstrate the process and products conform to intended requirements. Operational
planning and control is required prior to new and/or revised products or processes being implemented.
During the planning phase, management will identify:
 requirements for the products and services;
 criteria for the processes and the acceptance of products and services;
 resources needed to achieve conformity to the product and service requirements;
 control of the processes in accordance with the criteria;
 documented information to the extent necessary to have confidence that the processes have been
carried out as planned and to demonstrate the conformity of products and services to their requirements.
The output of operational planning and control includes documented quality plans, resource requirements,
processes, equipment requirements, procedures, test data, and design outputs.
Reference of Procedure : Procedure Commercial Function- C/P/01
8.2.1 Customer Communication

Steel Innovations Pvt. Ltd. has implemented an effective system for communicating with customers the
system includes but is not limited to:
 information relating to product and service information;
 inquiries, contracts and order handling, including amendments;
 customer feedback, including customer complaints;
 specific requirements for contingency actions, when relevant.
8.3.2 Determination of Requirements Related to Products and Services

Steel Innovations Pvt. Ltd. requires that all customer specific requirements for products and services
are clearly defined by the customer including but not limited to:
 applicable statutory and regulatory requirements;
 requirements considered necessary by co.;
 acceptance that SIPL. can meet the products and services provided.
8.2.3 Review of Requirements Related to Products and Services

Steel Innovations Pvt. Ltd. ensures we have the ability to meet the requirements for products and
services to be offered to customers. Management conducts a contract/product review prior to
committing to supply products and services to a customer. The review process at a minimum includes:
 requirements specified by the customer, including the requirements for delivery and post delivery
activities;
 requirements not stated by the customer, but necessary for the intended use, when known;
 requirements specified by the organization;
 statutory and regulatory requirements applicable to the products and services;


CL. REF. : 8.2/8.3/8.4
 contract or order requirements differing from those previously expressed.

SIPL ensures contracts, purchase orders or other requirements differing from those previously
defined, are reviewed and approved prior to incorporating into our business systems. We retain
applicable documented information of the initial review and on any new/revised customer or
applicable external party requirements for the products and services provided,
8.2.4 Changes to Requirements for Products and Services

Steel Innovations Pvt. Ltd. ensures that relevant documented information is amended, and that
relevant persons are made aware of the changed requirements, when the requirements for
products and services are changed.
8.3 Design & Development – N/A
8.4 Control of Suppliers & External Processes

8.4.1 General
The purchasing process is essential to our organisation’s ability to provide our customers with
products and services that meet their requirements. SIPL, ensures that all purchased products or
services that are incorporated in to our final products; conform to our specified requirements. Steel
Innovations Pvt. Ltd. accomplishes this by closely working with external Providers Performance
and capability are continually assessed through periodic. The type and extent of control applied to
our suppliers and the purchased service is dependent upon the effect that the outsourced service
may have on our final service. The following considerations are taken in to account by:
1. Ensuring that we understand the capabilities and competencies;
2. Ensuring that we clearly communicate the roles and responsibilities;
3. Defining the quality requirements for the outsourced activity;
4. Selecting and qualifying appropriate suppliers.
It is the responsibility of Purchase Manager to evaluate and select suppliers based on their
ability to supply services in accordance with specified requirements. Additionally, other internal
resources may be called on to assist as required. The criteria for the selection, evaluation and
reevaluation are defined in the Purchasing & Procurement Procedure, while records of the results
of evaluations and any necessary actions arising from the evaluation are maintained.
8.4.2 Purchasing Controls

Purchased items are checked against the purchase order to confirm identity and quantity. In the
event that items are rejected on receipt, a non-conformance report is raised and the supplier
contacted to arrange replacement or credit.
Reference of Procedure : Procedure Purchase Function- P/P/01


CL. REF. : 8.4/8.5
Where appropriate, risk control measures are applied to outsourced processes. Risk control
measures, and their importance, are documented within the purchasing data and clearly
communicated to the supplier.
8.4.3 Purchasing Information

Steel Innovations Pvt. Ltd. uses purchase orders to describe the service to be purchased.
Designated individuals within the company create purchase orders using the company system or
can raise a verbal order to supplier but shall note the same in the controlled register. They also
ensure the adequacy of the requirements that are specified by the purchase order prior to release.
Each purchase order if written , shall includes where appropriate:
• Identification of product or service to be delivered, quantity, delivery date, and cost;
• Requirements for approval or qualification of product, procedures, processes or equipment;
• Requirements of the quality management system and the qualification of personnel.
Reference of Procedure : Procedure Purchase Function- P/P/01
8.5 Production & Service Provision

8.5.1 Control of Production & Service Provision
In order to control the planning, administrative support and implementation of work, our
Organisation’s policy is to describe the work methods, the controls applied and the records
required. The process control activities are quality with many aspects that also relate to quality
control. The following controlled conditions are applied where applicable:
• Quality control checks are performed;
• Evidence of completed inspections;
• Detailed process work instructions and specifications for all products;
• Criteria for workmanship and competence.
In cases where special processes are employed where the results of which cannot be easily
checked, including any processes where deficiencies become apparent only after the service is in
use. Validation demonstrates the ability of these processes to achieve planned results by:
• Defining qualification criteria and approval of special processes prior to use;
• Defining criteria for review and approval of the processes;
• Approval of equipment and qualification of personnel;
• Requirements for records;
• Revalidation.
8.5.2 Identification & Traceability
In order to preserve the conformance of service provided to customer requirements during internal
processing and delivery, Steel Innovations Pvt. Ltd. identifies the product throughout the product
realisation process in accordance with the Production & Service Provision Procedure.
• Stored data and materials are identified as to job, description and compliance status;
• All enquiries are noted on the company database;
• Subsequent orders are identified by contract number.


CL. REF. : 8.5
8.5.3 3rd Party Property

We identify, verify, protect and maintain customer property provided for use. The M.R.ensures
that lost, damaged or unsuitable customer property is recorded and immediately reported to the
customer. Customer property can also include customer-owned materials, tools (including
packaging), tooling (including test/inspection tooling and equipment), and intellectual property
8.5.4 Post-delivery Activities
Steel Innovations Pvt. Ltd. determines customer requirements before acceptance of an order.
Customer requirements include the following:
• Previous customer requirements;
• Statutory and regulatory requirements related to the product;
• Any additional requirements determined by company.
8.5.5 Control of Changes
Changes to the design and development requirements are identified and recorded. Any changes
are reviewed, verified, validated and approved. The review of design development changes
includes evaluating the effects of those changes upon constituent products already delivered. All
results relating to the review of changes are retained as documented information.
8.6 Release of Products & Services

The M.R. has overall responsibility for planning and implementing the inspection and test activities
needed to verify that product requirements are met at appropriate stages of the product realisation
process. Services are not used until verified as fully compliant. Documented information is
retained to indicate the person authorising the release of the service.
8.7 Control of Non-conforming

Outputs It is our organisation’s policy to detect, control and rectify any aspect of an output that
does not conform as quickly and efficiently as possible. Where necessary, any service output that
does not conform to requirements is properly identified and controlled to prevent unintended use.
The nonconformity is analysed and the cause(s) are investigated. Improvement actions are
implemented to ensure the non-conformance does not reoccur. Once the non-conforming outputs
are corrected, the outputs are then verified for conformity against requirements. Documented
information concerning the nature of any non-conformances, the resolving authority, and the
resulting corrective actions is retained. Where necessary, details concerning any authorised
concessions are documented as evidence of acceptance.
Reference of Procedure : Procedure Non Conforming Material- Q/P/03

TITLE: PERFORMANCE EVALUATION SECTION : 9.0 Page: 1 of 3

CL. REF. : 9.0/9.1
9 Performance Evaluation
9.1 Monitoring, Measurement, Analysis & Evaluation
9.1.1 General
Steel Innovations Pvt. Ltd. applies suitable methods for determining which aspects of the quality
management system and its processes are to be monitored, measured and evaluated. The
frequency and methods by which our processes are monitored, measured and evaluated is
determined and informed by:
1. Statutory and regulatory requirements;
2. Customer feedback and specification requirements;
3. Process and QMS requirements;
4. Process performance and audit results;
5. Level of risk and types of control measure;
6. Trends in non-conformities or corrective actions;
7. Criticality for service conformity.
All monitoring, measuring and evaluation outputs are documented and analyzed to determine
process effectiveness and to ensure their effectiveness in achieving in-tolerance results, and to
identify opportunities for improvement.
1. In-process checks relate to both quality control and productivity checks;
2. Provision is made for the identification and resolution of non-conformances;
3. The emphasis is to prevent any problems which might affect customer satisfaction;
4. In-process checks are performed and documented;
Where applicable, records are retained as documented information for a minimum of two years.
This documented information includes derails of the final inspection authority to confirm that all
critical parameters were in accordance with established requirements and specifications.
Additionally, product samples are stored for a minimum of five years.
Products are not normally delivered until all compliance have been completed and that
documented information exists to provide evidence of conformity with acceptance criteria and
identifying the person(s) authorising release. Customer Satisfaction
The M.R. monitors information and trends relating to customer perception as to whether the
organisation has fulfilled the customers’ requirements. Customer complaints, whether received in
writing, verbally or electronically through our website’s are immediately forwarded to the M.R.for
action. If the problem cannot be resolved, the complaint is escalated to the Director for resolution
Customer survey data along with other customer feedback, including written or verbal complaints
and information collected via the customer feedback form are reviewed by the Commercial
Reference of Procedure : Procedure Incoming, In-process & Final Inspection- Q/P/01

Reference of Procedure : Procedure Stores Function- ST/P/01


CL. REF. : 9.1/9.2
Manager who initiates appropriate corrective actions. The level of customer satisfaction is
monitored using various sources of customer data:
1. Repeat customers and trends in market share;
2. Analysis of customer complaints and customer satisfaction surveys;
3. Recognition and consumer awards.
Reference of Procedure : Procedure For Customer Complaint- C/P/02
9.1.2 Analysis and Evaluation

Top management and other Executives and supervisors collect and analyse data using
appropriate statistical techniques to determine the suitability and effectiveness of key quality
management system processes applicable to their area(s) of responsibility and to identify
opportunities for improvement. At a minimum, data is analysed to assess achievement of the
corporate level objectives and customer requirements. A process is effective if the desired results
are measurably achieved. Effectiveness is measured in terms of product quality, process
accuracy, delivery schedule performance, cost and budgetary performance, employee function
performance against established objectives and levels of customer satisfaction. In order to identify
strengths, weaknesses, threats and opportunities in our quality management system, Steel
Innovations Pvt. Ltd. monitors and analyses trends using the following quality data points:
1. Characteristics of processes, services and their trends;
2. Conformity to product, customer and legal requirements;
3. Customer satisfaction and perception data;
4. Supplier and external provider performance data;
5. Results of actions taken to address risks and opportunities;
6. Effective implementation of QMS planning;
7. Improvement opportunities identified during internal audits and management reviews; Steel
Innovations Pvt. Ltd. undertakes corrective action when the data shows a trend toward the
defined control limit. .
Reference of Procedure : Procedure for Management Review- G/P/04
9.2 Internal Audit

Internal audit results are critical inputs that help to assess the effectiveness of our quality
management system. Steel Innovations Pvt. Ltd. internal audits use risk based thinking and the
notion of continual improvement as the main drivers. Internal audits are conducted at planned
intervals to determine whether the quality management system conforms our organisation’s
planned arrangements and to the requirements of ISO 9001:2015. The audit frequency is based
upon process performance trends, results from previous audits, levels of customer satisfaction,
rates of non-conformity and corrective action, etc. to ensure that our Organisation focuses on the
aspects that affect product and process conformity the most. The criteria, scope, frequency and
methods of each audit are defined in our audit plan.


CL. REF. : 9.3/9.4
2. That timely appropriate corrective action undertaken where required;

3. They retain documented information such as audit checklists and audit reports as evidence of
the effective implementation of the audit programme in respect of each audit.
Reference of Procedure : Procedure For Internal Audit – G/P/03
9.3 Management Review
9.3.1 General
To ensure the continuing suitability, adequacy and effectiveness of our quality management
system in meeting our organisation’s strategies, Top management conducts formal management
review meetings at planned internals.
9.3.2 Inputs
The primary inputs that are reviewed comprise data from conformance and performance
measurements that are gathered at key quality data points from various processes. Subsequent
recommendations for improvement are based on the evaluation of such measurements.
Conformance is primarily assured through internal audits and demonstrated through a review of
audit results and our demonstrated ability to detect, correct and to prevent problems. Performance
is primarily assured through the deployment of corporate and operational level objectives, and
through the review of our demonstrated ability to achieve desired results.
9.3.3 Outputs
The primary outputs of management review meetings are management actions that are taken to
make changes or improvements to our quality management system. During management review
meetings, top management will identify appropriate actions to be taken regarding the following
issues:
1. Improvement of the effectiveness of the quality management system and its processes;
2. Improvement of product related to customer requirements;
3. Opportunities and risks;
4. Resource needs.
The primary outputs of management review meetings are the actions necessary to make changes
or improvements to our quality management system and the provision of resources needed to
implement these actions. Responsibilities for required actions are assigned to members of the
management review team. Any decisions made during the meeting, assigned actions and their
due dates are recorded in the management review minutes.
Reference of Procedure : Procedure For Management Review Meeting- G/P/04

TITLE: IMPROVEMENT SECTION : 10.0 Page: 1 of 2

CL. REF. : 10.0/10.1/10.2
10 Improvement
10.1 General
In order to determine and select opportunities for improvement or to implement any necessary
actions to meet the requirements of customers and relevant interested parties, or to enhance
customer satisfaction, Steel Innovations Pvt. Ltd. drives improvement via the analysis of
relevant data. The data inputs for the improvement process include:
1. Risk and opportunity evaluations;
2. Assessment of the changing needs and expectations of interested parties;
3. The conformity of existing products and services;
4. The effectiveness of our QMS;
5. Supplier performance;
6. Levels of customer satisfaction, including complaints and feedback;
7. Internal and external audit results;
8. Corrective action and non-conformance rates;
SIPL, also ensures that opportunities for improvement from daily feedback on operational
performance are evaluated by the M.R. which are typically implemented through the corrective
action system. Opportunities for improvement from analysis of longer-term data and trends are
evaluated and implemented through the management review process and are prioritized with
respect to their relevance for achieving our quality objectives. The overall effectiveness of
continual improvement program (including corrective actions taken as well as the overall progress
towards achieving corporate level improvement objectives) is assessed through our management
review process.
Reference of Procedure : Procedure Statistical Techniques- G/P/05
10.2 Non-conformity & Corrective Action

Evidence of non-conformance, customer dissatisfaction or service weakness is used to drive our
continual improvement system. Since problems may already exist, they will require immediate
correction and possible additional action aimed at eliminating or reducing the likelihood of its
recurrence. Management with responsibility and authority for implementing corrective action are
notified promptly of product or process non-conformities. Investigating and eliminating the root
cause of these failures is a critical part of our continual improvement process. Steel Innovations
Pvt. Ltd. takes action to eliminate the cause of non-conformities in order to prevent their
recurrence. Corrective actions are appropriate to the effects of the non-conformities encountered.
The documented Corrective Action Procedure defines the requirements for:
1.Reviewing non-conformities, including customer complaints;
2. Determining the causes of product non-conformities and process deficiencies;
3. Evaluating the need for action to ensure that non-conformities do not recur;
4. Determining and implementing action needed;
5. Recording and reviewing the results of actions taken.
Follow-up audits are conducted in accordance with the internal audit process to ensure that
effective corrective action is taken and that the action is appropriate to the impact and nature of
the problem encountered. In addition, the MR summarises and analyses corrective action data to
identify trends in order to assess the overall effectiveness of the corrective action system and to
develop related recommendations for improvement.

TITLE: IMPROVEMENT SECTION : 10.0 Page: 2 of 2

CL. REF. : 10.2/10.3
The resulting corrective actions are reviewed for effectiveness and are reported to Top
management in order to determine if changes to the QMS are required, or whether any new risks
or opportunities need to be considered during planning. Documented information concerning the
nature of any non conformances and their resulting corrective actions is retained. The corrective
actions are considered effective if the specific problem was corrected and data indicates that the
same or similar problems have not recurred. Results of data analysis and subsequent
recommendations are presented to top management for review.
Reference of Procedure : Procedure Product Non Conformance- Q/P/03
10.3 Improvement
Steel Innovations Pvt. Ltd. continually improves the effectiveness of its quality management
system through the effective application of the corporate policies, objectives, auditing and data
analysis, corrective and preventive actions and management reviews. The continual improvement
process begins with the establishment of our policies and objectives for improvement, based on
objectives contained in our business plan and customer targets and goals. The overall
effectiveness of continual improvement program, including corrective actions taken, as well as the
overall progress towards achieving corporate level improvement objectives, are assessed through
our management review process.
Reference of Procedure : Procedure Statistical Techniques- G/P/05

Procedures list:
SL. DOC NO. PROCEDURE NAME

NO.
1. G/P/01 PROCEDURE FOR DOCUMENT AND DATA CONTROL
2. G/P/02 PROCEDURE FOR CONTROL OF RECORDS
3. G/P/03 PROCEDURE FOR INTERNAL AUDIT
4. G/P/04 PROCEDURE FOR MANGEMENT REVIEW
5. G/P/05 PROCEDURE FOR STATISTICAL TECHNIQUES
6. G/P/06 PROCEDURE FOR RISK IDENTIFICATION AND EVALUATION
7. H/P/01 PROCEDURE FOR IDENTIFICATION OF TRAINING NEED AND
IMPARTING TRAINING
8. C/P/01 PROCEDURE FOR CONTRACT REVIEW
9. P/P/01 PROCEDURE FOR PURCHASING
10. M/P/01 PROCEDURE FOR PROCESS CONTROL
11. ST/P/01 PROCEDURE FOR HANDLING AND STORAGE OF PRODUCT
12. Q/P/01 PROCEDURE FOR INCOMING, INPROCESS AND FINAL
INSPECTION
13. Q/P/02 PROCEDURE FOR CALIBRATION OF MEASURING & TESTING
EQUIPMENTS
14. Q/P/03 PROCEDURE FOR PRODUCT NON CONFORMANCE
15. C/P/02 PROCEDURE FOR CUSTOMER COMPLAINT

Annexure-1
Organisation Chart
DIRECTOR
(MRS. NIDHI AGRAWAL)
MARKETING DESIGN / R&D PRODUCTION QUALITY PURCHASE & ACCOUNTS HR

CONTROL STORE
SUPERVISORS

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DOC NO.

QUALITY MANUAL AS PER ISO 9001:2015

This Quality Manual has been prepared in lines with ISO

SECTION : 0.0 Page: 1 of 1

2.0 NORMATIVE REFERENCES 03

3.0 TERMS AND DEFINATION 03

4.0 CONTEXT OF ORGANISATION 03

5.3 ORGANISATION ROLE , RESPONSIBILITIES & AUTHORITY 03

6.1 RISK & OPPORTUNITIES 03

6.2 QUALITY OBJECTIVES & PLANNING 03

6.3 PLANNING OF CHANGES 03

8.1 OPERATIONAL PLANNING & CONTROL 03

8.2 REQUIREMENTS OF PRODUCTS & SERVICES 03

Doc. No SIPL/QMS Rev. No. :03 Dated : 01.03.2022 Approved By

 M.R. / Training Incharge

SCOPE OF THE QUALITY MANUAL: -

MANUFACTURER OF DIFFERENT TYPES OF FABRICATED ITEMS SUCH AS GEAR BOX

NON APPLICABILITY FROM ISO 9001:2015 STANDARD REQUIREMENTS

8.3: Design & Development

Doc. No SIPL/QMS Rev. No. :03 Dated : 01.03.2022 Approved By

SECTION : 2.0 Page: 1 of 1

S# ABBREVIATION FULL WORD

1. SIPL Steel Innovations Pvt. Ltd.

Doc. No SIPL/QMS Rev. No. :03 Dated : 01.03.2022 Approved By

SECTION : 4.0 Page: 1 of 2

Reference of Procedure: Internal/ External Issues – G/F/07

Doc. No SIPL/QMS Rev. No. :03 Dated : 01.03.2022 Approved By

SECTION : 4.0 Page: 2 of 2

Steel Innovations Pvt. Ltd. , is professionally managed organisation dealing in

Doc. No SIPL/QMS Rev. No. :03 Dated : 01.03.2022 Approved By

SECTION : 5.0/5.1 Page: 1 of 1

5.0 LEADERSHIP COMMITMENTS

5.1 Customer Focus

Reference of Procedure : Internal/ External Issues – G/F/07

Doc. No SIPL/QMS Rev. No. :03 Dated : 01.03.2022 Approved By

TITLE: POLICY SECTION : 5.2 Page: 1 of 1

As a Steel Innovations Pvt Ltd, are committed to maintaining the Industry

We shall at the times be prompt in our supplies as well as offer at the

We shall comply with statutory and regulatory requirements and

 To Improve timely delivery by 10% in a quarter.

 To improve sales by 10% in a Year.

 To reduce Customer Complaint <1 in a year.

Doc. No SIPL/QMS Rev. No. :03 Dated : 01.03.2022 Approved By

TITLE: ROLE,RESPONSIBILITIES & AUTHORITIES SECTION : 5.3 Page: 1 of 3

1.0 Managing Director/ Director

2.0 Commercial Incharge

 Organise contract reviews.

 Vendor identification, approval and registration.

Doc. No SIPL/QMS Rev. No. :03 Dated : 01.03.2022 Approved By

SECTION : 5.3 Page: 2 of 3

TITLE: RESPONSIBILITIES AND AUTHORITIES

5.0 Quality Incharge:

 To Plan and complete Monthly Production.

Doc. No SIPL/QMS Rev. No. :03 Dated : 01.03.2022 Approved By

SECTION : 5.3 Page: 3 of 3

8.0 HRD Incharge:

Doc. No SIPL/QMS Rev. No. :03 Dated : 01.03.2022 Approved By

SECTION : 6.0 Page: 1 of 1

6.1 ACTIONS OF ADDRESSING RISK & OPPORTUNITIES

Reference of Procedure : Procedure for Risk Identification & Evaluation-- G/P/06

6.2 QUALITY OBJECTIVES AND PLANNING TO ACHIEVE THEM

6.3 PLANNING OF CHANGES

Doc. No SIPL/QMS Rev. No. :03 Dated : 01.03.2022 Approved By