AOL SESSION PLAN

Program MBA
2021-22
Academic Year
Batch A&B (2021-23)

Trimester/ 3 P.K.Sabherwal
Faculty Name
Semester
Course Details
Faculty Contact
purushottam@s
Faculty Email ID Number
omaiya.edu Mob: 9820152792
Total Quality 117P01C309
Course Title Course Code
Management
100
Max Marks Credits Full
Learning Goals (LGs):

MK _**___ TO ____
GOALS to be ADDRESSED
CT __***__ GA ___

CS ____ ER ___
Indicate:
Program Specific Goals (PSGs):
* - Addresses Goals Barely
AOL SUMMARY ** - Addresses Goals Moderately
PSG 1 _____________
*** - Addresses Goals Strongly
PSG 2 _____________

GOAL to be ASSESSED*
CT
*Select only 1 Goal

INSTRUMENT End Term Examination

Explanation of the Case study in end term examination is designed in such a way that critical analysis is
choice of methods required for decision making. Case study is a compulsory question.
for assessment of
Learning Goals

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 AOL SESSION PLAN

Student contact DAYS TIME

hours beyond
classroom:

1. To provide students a framework for understanding Total Quality management

and its role in the industry.

2. To make the students conversant with various aspects of quality, such as

Quality Function Deployment, Failure Mode Effect Analysis, Six Sigma and tools
Course Objectives
and Outcomes and techniques of building quality into the product and services.

3. Students should be able to use/manage the quality programs in their work life
and participate meaningfully in any quality initiative taken up by their organization.

Upon completion of the course the students will be able to master the
Course Coverage/
following:
Topics relevant to
 Application of the principles of Total Quality management. Know the
the Learning Goals
approaches for implementing TQM and Quality Assurance trends in an
(LG)
organization MK ***
 Management of quality improvements in their departments and thereby reap
Indicate extent to benefits for the company. Apply the Tools and techniques of quality control
which the same is and cost of quality CT ***
addressed for each  Building Quality into products and services to achieve business excellence in
LG a globally competitive environment. CT***
* - Addresses the
Learning Goal
Barely
** - Addresses the
Learning Goal
Moderately
*** - Addresses the
Learning Goal
Strongly
Pedagogy/Learning
Methodology
Indicative of Primarily learning will take place by resolving quality issues
student-student analytically, through case studies, presentations by students and
interaction/ doing real life projects. All these will also involve discussions with
Student Activity/ faculty and with class and presentations by faculty.
Interaction/ Peer
Learning in form

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 AOL SESSION PLAN

of
(Assignments, Quiz,
Group Project,
Group
Presentations, etc., )
Sessio Topics to be Covered Pre Remarks
n No. Readings/
Session
Plan Suggested
Readings /
Cases

1 Background of Quality Movement

2 Concepts of TQM
3 In process quality control

4 Reliability
5 Process Capability
6 Quality Function Deployment
7 Quality Function Deployment
8 Quality Function Deployment
9 Quality Function Deployment
10 Failure Mode Effect Analysis
11 Failure Mode Effect Analysis
12 Acceptance Sampling

13 Taguchi Loss Function

14 Six Sigma
15 Six Sigma
16 Quality Management in services – the
SERVQUAL Model
17 Cost of Quality
18 Project Presentation on Manufacturing
Quality
19 Project Presentation on Manufacturing
Quality
20 Project Presentation on Service Quality

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 AOL SESSION PLAN

Text Books:

1) Quality Management By Kanishka Bedi (Oxford publication)

2)  Managing for Quality and Performance Excellence by Evans& Lindsay, (Cengage publication)

3) Quality Management by Gitlow (Tata MH)

Other Readings:

Magazines, Professional Bodies

American Society for Quality (ASQ)

Quality Council of India

Quality Assurance Institute

National Productivity Council

ASSESSMENT CRITERIA

End-Term Exam Date: ___July 2022________________________

Component Weightage Description

Continuous Assessment 50%
Attendance 10 75 % required as per course rules.

Project Presentation on 20 Presentation by students (Group

Manufacturing Quality assignment)

Project Presentation on 10 Presentation by students(Group Asignment)

Service Quality
Class Participation 10

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 AOL SESSION PLAN

End-Term Exam 50%

Note
 Students with attendance below 75% will not be allowed to write the end-term examination

LEARNING GOALS (LGs)

1. LG 1(MK) = Management Knowledge

2. LG 2(CT) = Critical Thinking
3. LG 3(CS) = Communication Skills
4. LG 4(TO) = Team Orientation
5. LG 5(GA) = Global Awareness
6. LG 6(ER) = Ethical Responsibility

PROGRAM SPECIFIC GOALS (PSGs)

PGDM PSG1(IT) = Integrative Thinking

PSG2(L) = Leadership
PGDM- International PSG1(EIB) = Expertise in International Business
Business PSG2(SCGE) =Strategies in Changing Global Environment
PGDM- Financial PSG1(IFS)=Understanding Indian Financial System
Services
PGDM- Retail PSG1(ITR) =Integrative Thinking in Retail
Management PSG2(CS)=Understanding Customer Service
PGDM- Executive PSG1(L) =Leadership
PGDM- PSG1(MIC) =Managing Integrated Internal and External Communication
Communications PSG2(IMCP)=Designing Integrated Marketing Communication Plan

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