Hoang Thu Yen

119 Phan Huy Chu, Yet Kieu, Ha Dong, Ha Noi

0835 353 353
hoanggthuuyenn@gmail.com

Objective: Objective: To obtain a commercial trainee position where I can use my research and
communication skills to assist Danish firms to meet their goals in the Vietnam market.

SUMMARY OF ● Proficient with Microsoft Word, Excel, PowerPoint

QUALIFICATIONS ● Languages: English, Chinese , Spanish (beginner)
● Ability to interact professionally, efficiently, and pleasantly
with customers
● Disciplined self-starter, able to work well without supervision
● Can be counted on to follow through on every detail until a
task is successfully completed

EXPERIENCE

December 2019 to March 2020 Teaching Assistant, Smartlink English, Ha Noi Worked with
students to reinforce leaskrning of
ills or materials through lessons
● Gave the feedback to the lead teacher on student process and
behavior
● Prepared class registers and accurately and timely updating
learner’s records
● Supported the lead teacher with marking students’
assignments

Sales Assistant, MindX, Ha Noi

May 2020 to January 2021
● Developed marketing so that it can develop properly, in
collaboration with teams
● Made daily and monthly reports on planning sales targets.
● Identified and analyzed client goals and developed digital
marketing strategies and solutions to achieve clients objectives
● Developed quarterly mail campaigns in accordance with
advertising schedules and sales budgets
 Customer Service Representative, Esoft Corporation, Ha Noi
● Obtained information to resolve customer inquiries and
Sep 2021 to November 2021 assisted customers with questions and concerns
● Promptly customer telephone to general inquiries from
members, staff, and clients via telephone, email, and social
media

Business English, Foreign Trade University, expected graduation

EDUCATION date: 2023
GPA: 3.2
Scholarship, 1 semester

ACTIVITIES Collaborator at FTU clubs ( CHC)