Traceability

Check
Information In house Analysis root
Identification Check label production Decide counter
from Customer cause by related
problem assembly history 2 Days measure
department
before

NO. PROBLEM NO. ROOT CAUSE

1 Function 1 Man

2 Dimension 2 Machine

3 Appearance 3 Method Analysis root

4 Material cause by supplier
NO. ROOT CAUSE Check delivery
NO. INFORMATION Local
1 In house parts date 3 days
1 Part Number Child parts before
2 Local parts
Inform to supplier
Identification NO
2 Production Date
3 CKD parts (Lot number or
3 Production Time on the parts? delivery date)
4 Lot number Check delivery
date 14 days
CKD before
YES
 Bad News First (BNF)
BAD NEWS FIRST & COMMUNICATION ROUTING RULE
ADSIN-WI-PC-06-04
FLOW PROCESS INFORMATION PERSON IN CHARGE

CUSTOMER
ADSMIN ADSIN CUSTOMER TIME ADSMIN ADSIN
TMMIN IGP ADM SIM SGMW MMKI IAMI HPM

1 QC - Staff QA - Staff Plant 1 * Kirjo Plant Sunter (SAP) Plant Tambun * RIBKA AYU (SQE) * EDO LIU (QC) * YAN SISKA (QC) * JUAN ANDREAS (QC)
PROBLEM FOUND
@MANUFACTURE H M.BUDI YANSYAH M. ENDRI AFANDI * ZAINAL qc.recvigpkim1a@igp-astra.co.id * NUROFIK (QI) * Rudi S. (Part Inspection) ribka.hapsari@sgmw.co.id edo.liu.nurfuji.d@mmki.co.id yan.siska@isuzu.astra.co.id juan_andreas_pratama@hpm.co.id
budi.yansyah@advics-min.co.id endri@advics.co.id zainal.arif@toyota.co.id Tlp. 0852-1480-1493 nurofik@daihatsu.astra.co.id rudi.suhendar@suzuki.co.id Tlp. 0819-0829-0140 Tlp. 0822-1420-4381 Tlp. 0857-2541-4909 Tlp. 0811-9650-3746

Telp. 0852-7397-0959 Tlp. 0812-9433-2032 Tlp. 0851-2235-0016 Tlp. 0812-8889-0432 Tlp. 0878-8055-6693

* Ragil * DONDY SATRIO (SQE) * ARIF (QC) * ILHAM (QC) Project * YEFFRY (QC) Project
STAFF H QC & PE - Manager M. NABIL * ANTONIUS SEPTIAN ragil.suprianto@igp-astra.co.id * Hendri (QI) * NOOR ARIF (Part Inspection) dondy.satrio@sgmw.co.id arif.rahmanta@mmki.co.id Ilham.Fahrurozi@isuzu.astra.co.id yefrry_vu@hpm.co.id

RENWARD B.S nabil@advics.co.id antonius.septian@toyota.co.id Tlp. 0812-8040-9321 hendri.adi@daihatsu.astra.co.id noor.arifianto@suzuki.co.id Tlp. 0811-1337-883 Tlp. 0812-9447-1290 Tlp. 0898-9747-276 Tlp. 0811-1906-049
renward@advics-min.co.id Tlp. 0811-1299-507 Tlp. 0822-6151-2000 Tlp. 0812-9829-2828 Tlp. 0856-9104-4230

Telp. 0813-1871-8785 * Mujono * MARCUS WIDARYANTO (SQE) * AWALUDIN (PE) * MULYADI KOMARA (QC) 1
QA
MANAGER H+4
COORDINATOR * M. DWIRA mujono@igp-astra.co.id * K. MURAGUCHI (Part Inspection) marcus.widaryanto@sgmw.co.id awaluddin.lazuardi.akbar@mmki.co.id mulyadi_komara@hpm.co.id

QC & PE - Advisor QA - Coordinator dwira@toyota.co.id Tlp. 081310678876 muraguchi.kouichi@suzuki.co.id Tlp. - Tlp. 0811-8716-017 Tlp. 0811-9630-161

K. MORI EKO RUBIANTO Tlp. +62 812-1035-768 Tlp. -

STAFF H+24 k.mori@advics-min.co.id eko.rubi@advics.co.id

Telp. 0811-1934-073 Tlp. 0815-1330-4484 Plant 2 Plant Karawang (KAP) Plant Cikarang
* FERRY * DWI HARDIYANTO (QC) * HARRY Y. (Part Inspection)

Plant. Director QA - Advisor ferry@toyota.co.id dwi.hardiyanto@daihatsu.astra.co.id harry.yulianto@suzuki.co.id

TOP TOP
MANAGER H+24 OCT. SUTAN. H AKIRA SHINDEN Tlp. 0812-9151-7221 Tlp. 0819-0829-0140 Tlp. 0815-8662-5050
MANAGEMENT MANAGEMENT
sutan@advics-min.co.id akira_shinden@advics.co.id
Telp. 0816-9155-65 Tlp. 0811-1135-278 * M. DWIRA * SOLY INDARIYATNO (PI)

dwira@toyota.co.id soly.indariyatno@suzuki.co.id

Pres. Director Pres. Director Tlp. +62 812-1035-768 Tlp. 0812-5202-2738

TOP
MANAGEMENT H+24 N. SUGIURA TAKAAKI SUENAGA

n.sugiura@advics-min.co.id suenaga@advics.co.th * RIFQI HAFIZH (Part Inspection)

Telp. Telp. +66(0) 66-114-4909 rifqi.hafizh@suzuki.co.id

Tlp. 0822-1483-7370

1
Note :
This rule implemented when there is/are possibility defect(s) outflow and/or potential problem/risk
1
that effected to customer process or products
2 H is stand for Hour when found possibility defect outflow and/or potential problem/risk to customer REVISION COLUMN
3 H+24 mean within 24 hour after problem found, Bad News First must be delivered to customer Revise
No. Date Revision Record Sign
Mark
4 Minimum Explanation material content to customer :
Revise column time, flow chart, note, update PIC, and additional
1 1 28 July 2020
- possibility outflow quantity include delivery date column acknowledge (manufacturing)

- potential problem effect to vehicle 2

- temporary action for next delivery
3
5 Refer to each customer Quality Manual for detail action
ACKNOWLEDGE (Manufacturing) PT. ADVICS INDONESIA (Quality Assurance)
Risk to Customer : 1
1 If BNF not implemented or delay, it can interrupt customer process production, stop line may occur. APPROVED CHECKED PPREPARED

2 If BNF not implemented or delay, defect part(s) may outflow to End User.

SIGN
3 Trouble may occur on vehicle when User driving (safety of User is become big concern on this case)
4 High Cost may occur if defect part(s) outflow to End User.
5 Customer reputation is worst due to this problem.

OCTAVIANUS SUTAN. H RENWARD B.S M. BUDI YANSYAH AKIRA SHINDEN EKO RUBI M. ENDRI
Abnormality Pokayoke