Conflict Resolution

The Organization

Directions: Devise a plan in resolving the following conflicts. You may use the steps to
manage a potential conflict found in your LCD slides and eLMS as your guide. You will
be graded using the rubric below.

1. Joseph has been employed at your company for a year and is pretty familiar with
the routine responsibility of his job. Lately, however, he has been struggling to
accomplish basic tasks and seems like he is disinclined to participate in an
upcoming team project with Kate, his co-worker. As their supervisor, how will
you address this situation?

I'll speak with him privately as his supervisor and question about his work and
how he's doing. In addition, as Joseph's boss, I will be upfront and honest with
him, sharing my observations with him in a professional and objective manner.
I'm willing to help him in any area where he needs to improve or is having
problems, and his coworkers are just as eager to help him. Work is about
expanding your horizons and meeting new people, not about remaining in your
comfort zone. I'll discuss how teamwork should be a top priority in the company
and how management may help employees collaborate outside of the office. It is
impossible to emphasize the importance of relationships in attaining
organizational goals. Furthermore, I will always praise and credit their efforts
throughout the year.

2. You are a manager at a supermarket. Your full-time employee, Mia, who is

always on time for her shifts, requests to leave for an hour during the middle of
your shift for an appointment. You look at the schedule and determine there is
enough coverage for her to leave and grant her request. A part-time,
undependable, hourly employee, Gio, hears about this and is upset that Mia is
getting special privileges. Gio is now in your office saying that it is unfair. He
previous asked off for a half-day to sleep in after attending a late-night concert,
 and you declined his request. He is now asking for an early out as well. How will
you handle this request?

As a manager, I'll speak with Gio and notify him of her performance as well as
her seriousness in leaving. I'll explain my working style to him and compare him
to her to show the positive features of both, and if one of them remains brash
and arrogant, it's best to fire them, especially the undedicated ones, because
there are still a lot of them. Unemployed persons who are better qualified for the
job than Gio. I'm going to terminate his employment.

3. You are part of a team that is preparing a presentation for a major conference.
The final meeting on the presentation is this morning at 9 a.m. There are four
participants: Brielle, Nate, Chris and yourself. You arrive in the meeting room at
8:55 and Nate is Chris arrives at 9:02. You continue to wait for Brielle to arrive
so you can begin. No one has heard from her. You are getting irritated and
feeling anxious. At 9:10 you can feel your muscles tightening and breathing
increasing. Nate and Chris are visibly angry and talking about how stressed they
are. You NEED to get this done today. At 9:20, all of you are fidgeting and
decide to begin. At 9:23, Brielle arrives with no apology or explanation. How will
you handle this situation?

When I'm finished with my presentation, I'll speak with Brielle, Nate, and Chris
as a team member. I'll find out why Brielle was late and didn't tell her
teammates before I question her why she didn't. She is annoying other
individuals at the meeting by arriving late and not even apologizing. I'll inform
her of this. I'll inform our manager about the event and inform her that I won't
be inviting her to meetings because of this example as proof that she annoys
other attendees.
4. Kathy was a member of a selection panel for an editorial position. Jean was one
of the unsuccessful applicants. Her application was considered to be pretty
strong, but the role was offered to another. Shortly after, you, who chaired the
selection panel, discovered that Kathy is living with Jean’s ex-husband, Miguel,
and things are decidedly cool between Kathy and Jean. How will you handle this
situation?

If things are cool between them in this case, the role should be offered to the
candidate who is more deserving and qualified for it, as mixing personal issues
and grudges with professional work is not a healthy practice that will eventually
lead to disaster. I think it’s just right to talk to Kathy about this situation. Jean
deserves to get the position since she is a pretty strong candidate. I will make
her understand that the work has nothing to do with their personal lives so she
needs to be fair and judge the applicants fairly.