THUONG MAI UNIVERSITY

FACULTY OF ENGLISH

------

INTERNSHIP REPORT
Company: THU AN TUTORING CENTER

Student’s name : Đào Bích Phượng

Class : K55N1

Student’s code : 19D170037

Supervisor : Ms. Hoàng Thị Anh Thơ

HANOI, 2022
 Table of Contents
ACKNOWLEDGMENT................................................................................................................

LIST OF ABBREVIATIONS.......................................................................................................

LIST OF IMAGES, CHARTS AND TABLES...........................................................................

PART 1: OVERVIEW OF THU AN TUTORING CENTER....................................................

1.1. Overview of the center....................................................................................

1.1.1. General information of Thu An Tutoring Center................................1

1.1.2. Establishment and development of Thu An Tutoring Center............2

1.1.3. Mission of Thu An Tutoring Center.....................................................3

1.1.4. Functions, duties, Field of activity of Thu An Tutoring Center ........3

1.1.5. Organization structure of Thu An Tutoring Center...........................5

1.2. Overview of the Academic Department........................................................

PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS AT THU AN

TUTORING CENTER...................................................................................................................

2.1. Detail information about internship process................................................

2.2. The difficulties and learned lessons in my internship................................

2.2.1. The difficulties.......................................................................................10

2.2.2. The learned lessons...............................................................................11

PART 3: THE REALITY OF USING ENGLISH IN THU AN TUTORING CENTER

........................................................................................................................................................

3.1. The reality of using English in Thu An Tutoring Center..........................

3.2. Proposing solutions to improve the quality of using English in the

center .........................................................................................................................

PART 4: SUGGESTED THESIS TOPIC..................................................................................

CONCLUSION.............................................................................................................................

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 ACKNOWLEDGMENT

Foremost, I would like to extend my sincere thanks to Thuong Mai

University for creating conditions for me to have practical experience. I would
like to thank all teachers of Faculty of English and Ms. Hoang Thi Anh Tho,
who guided me a lot to complete this report.

Being recommended and allowed by English Department – Vietnam

University of Commerce, I have gratefully experienced as an intern in Thu An
Tutoring Center. After one month (from 11/07/2022 to 08/08/2022), under the
support and instruction of the supervisor and colleges in the company, I was able
to apply the knowledge obtained at university into practice, meanwhile
collecting basic information to complete the internship report.

I would like to express my sincere thanks to the board of directors,

departments and all staff at Thu An Tutoring Center for creating favorable
conditions and supporting me during my internship period. In particular, I would
like to thank my supervisor, Ms. Dao Hong Ngoc, who instructed me
enthusiastically, shared a lot of her own experiences and created conditions for
me to complete this internship report.

Many thanks for all your help and best regards.

Hanoi, August 16th, 2022

Student

Đào Bích Phượng

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 LIST OF ABBREVIATIONS

Vietnamese Meanings
No Terms English Meanings

Ministry of Education and

1 MOET Bộ Giáo dục và Đào tạo
Training

2 No Number Số

3 QC Quality Control Kiểm soát chất lượng

Nhân sự
4 HR Human Resources

LIST OF IMAGES, CHARTS AND TABLES

Tables and English meaning Vietnamese meaning

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chart

Image 1.1 Image of Thu An Tutoring Center Hình ảnh của Trung tâm
Gia sư Thu An

Image 1.2 Group of teachers of Thu An Nhóm giáo viên của

Tutoring Center Trung tâm Gia sư Thu An

Image 1.3 Group discussion activity Hoạt động thảo luận

nhóm

Image 1.4 Teacher and students in class Giáo viên và học sinh
trong lớp học

Diagram 1.1 Organization structure of Thu An Sơ đồ tổ chức của Trung

Tutoring Center tâm Gia sư Thu An

Table 2.1 Assigned tasks Nhiệm vụ được giao

trong khi thực tập

Table 3.1 Structure of employees' English- Cơ cấu trình độ sử dụng

using skills at Thu An Tutoring tiếng Anh của nhân viên
Center in the period from 2020 to tại Trung tâm Gia sư Thu
2022 An giai đoạn từ 2020-
2022

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 PART 1: OVERVIEW OF THU AN TUTORING CENTER

1.1. Overview of the center

Thu An Tutoring Center is the predecessor of Thu An English club. Thu An
Tutoring Center has nearly 3 years of experience in organizing English
education for students at all levels. The center not only helps thousands of
students communicate fluently in English, but also strengthens many
necessary soft skills such as presentation, teamwork, critical thinking,..
The center's development orientation is to expand its scale in combination
with attracting students and improving the quality of training.

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1.1.1. General information of Thu An Tutoring Center

Image 1.1: Image of Thu An Tutoring Center

Name of Company: Thu An Tutoring Center

Legal representative: Nguyễn Văn Bính

Type of company: Limited Liability Company

Address: No.45, Pho Gach Street, Phuc Tho Town, Phuc Tho District, Ha Noi City,
Viet Nam.

Phone Number: (+84)-984395172

Tax code: 0108620802

Established: February 27th, 2019

1.1.2. Establishment and development of Thu An Tutoring Center

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 Image 1.2: Group of teachers of Thu An Tutoring Center

Thu An Tutoring Center was established in Viet Nam in 2019 according to

the standard model with 100% of teachers having pedagogical and bachelor's
certificates.
The center is established on February 27th, 2019, with head office located at
No.45, Pho Gach Street, Phuc Tho Town, Phuc Tho District, Ha Noi City, Viet
Nam. The charter capital of the center is 500,000,000 VND. The center always
provides students with a good learning environment and experienced teachers. In
2021, the center's revenue reached 1,235 billion VND, up 10% compared to 2020.
Despite being affected by the Covid-19 epidemic, the center's 2nd quarter revenue
still increased by 8% compared to the same period last year.
Thu An quickly became a prestigious organization in Phuc Tho with an
extremely effective learning and interactive environment. The center is a reliable
address in developing quality communicative English and grammar for students.
The center's teaching staff are highly qualified, all possessing international
certificates, dedicated to the profession and always full of energy. In addition,
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students are supported by enthusiastic and friendly teaching assistants. This helps
students have more motivation to conquer English in particular and career path in
general.
Although it has only been in operation for 3 years, the center has developed
rapidly, becoming one of the strong centers of Phuc Tho area in particular and
Hanoi city in general. In addition to contributing to the career of teaching English
foreign languages to students of all grades, Thu An Tutoring Center also actively
contributes to social activities such as awarding scholarships, organizing
extracurricular activities. , regular teacher training…

1.1.3. Mission of Thu An Tutoring Center

To grow a generation who are capable of adapting to the changing world and
changing the world themselves, the center promises to build a future-ready
education platform that aligns with the modern workplace, developing local and
global citizenship values.

1.1.4. Functions, duties, Field of activity of Thu An Tutoring Center

 Functions, duties

 Manage and implement training programs including plans, study

programs, learning materials, teaching organization and teaching quality
according to the regulations of the Ministry of Education and the center.
 Manage courses and study programs, list of HR.
 Implement policies to pay salaries, bonuses and other incomes for center
employees.
 Responsible for the QC of the teaching of teachers and teaching
assistants.
 Plan to take care of students, offer attractive programs for promotional
activities to attract students.

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  Research and monitor business activities and sales monthly and
quarterly.

 Field of activity

 Training program: English program under the guidance of the MOET

and other English language training programs according to students'
needs.
 Academic English: General English program for all levels from
elementary school to high school, from preparing for English
competitions at school level of the Department of Education to
graduation exams.
 English for primary school students (6-11 years old)
 English for junior high school students (11-15 years old)
 English for high school students (15-18 years old)
Teaching program: Distributing the program according to the guidance
of the MOET.
 Distribution framework for primary programs:
35 weeks/class (70 periods, 35 minutes per period)
Teaching curriculum: Family and Friends 1,2,3
 Distribution framework for junior high school programs:
35 weeks/class (104 periods, 45 minutes per period)
Teaching curriculum: English for grades 6,7,8,9
 Distribution framework for high school program:
37 weeks/class (111 periods, 45 minutes per period)
Teaching curriculum: English for grades 10, 11, 12
 In addition, the center also has English training programs at levels A1,
A2, B1, B2 according to the needs of students.

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 Image 1.3:Group discussion activity Image 1.4: Teacher and students in
class

 Teaching Method

English or any other language should not be studied as a theoretical subject

because language is a skill that serves the needs of people to exchange
information. Therefore, Thu An Tutoring Center chooses a teaching method that
adheres to the criteria of viewing English as a combination of skills, which
should be applied and practiced continuously throughout the process in order to
create language reflexes for students. Accordingly, students will have access to
fun and humorous teaching methods while ensuring their knowledge of English.
Three teaching methods at Thu An Tutoring Center include: Total Physical
Response, Shadowing Technique and Active Listening Method.
 Center Policy

 Tuition refund policy: Students can re-study completely free of charge or

request the Center to refund 100% of the paid tuition fees, if the
following conditions are met:
- Attend 100% of all classes.
- Complete the course within the committed time.

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 - Attend all tutoring sessions and fail to pass the 3rd final exam.
- When there is something unsatisfactory in the learning process, students
have responded to the Academic Advisor but still not received
satisfactory support from the Center.
 Transfer policy: Students can completely transfer to a third party when
the following conditions are met:
- Consent from Thu An Tutoring Center.
- The student has completed the full tuition fee of the course that he/she
wants to transfer.
- Students who have not participated in the course. If enrolled, the course
is non-transferable.
 Reservation Policy: Students can reserve their courses when they meet the
following conditions:
- Students who have not yet started participating in the course are allowed
to reserve that course.
- Students who study less than 1/3 of the course duration, have a valid
reason (with proof) for their absence from their course.
- The maximum period of storage is 6 months. If the reservation expires,
students do not actively contact the center to arrange to continue their
studies, students pay an additional fee of 100,000 VND / month (from the
date of reservation expiration) to continue the course.

1.1.5. Organization structure of Thu An Tutoring Center

 Organizational structure is important for any growing center. Without

organizational structure, employees may not succeed in their role due to not
understanding responsibilities or bad work processes.

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 The center's current staff is 26 people, including 24 officers and employees who
graduated from University or more. For each specific activity, the center has a
team of professional, creative and enthusiastic staff. At the top is the Director
who directly runs all activities of the center, decides on the development strategy
of the center, followed by Accounting Department, Academic Department and
Enrollment Department.

Director

Accounting Academic Enrollment

Department Department Department

Payroll Head of Consultants

Manager department

Academic
Staffs

Teachers Teaching
Assistants

Diagram 1.1: Organization structure of Thu An Tutoring Center

 Functions of departments: looking at the organization structure of Thu An

Tutoring Center, it can be seen that the management structure is relatively
simple, unified and closely related to each other. This is an organizational
management system in the style of online - functional administration.

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  Director: is the person with the highest authority who holds full decision-
making power and is responsible for the entire operation of the center.
The committees are responsible for assisting the director in formulating
operational plans and strategies, and are directly in charge of the center's
work.
 Accounting Department: manage the budget, monitor the revenue and
expenditure of the center, manage all bills and vouchers of the center, be
responsible for reporting the budget situation to the director when
necessary.
 Academic Department: responsible for accurately capturing data on the
training situation of the center in a certain period, developing a strategic
plan for training, teaching and student development.
 Enrollment Department: consult courses and arrange class schedules;
assist students in determining their English level and participating in the
course.
1.2. Overview of the Academic Department

The Academic department is one of the important and indispensable parts of

any center. This department plays the role of controlling activities of classes in
general, teachers and teaching assistants in specific.

It also acts as an advisor to the Director and coordinates with other

departments and divisions in the center to develop educational strategies to increase
sales and profits, to help the center grow and develop day by day. The Academic
department has contributed a significant part in the development of Thu An
Tutoring Center in the process of attracting students during the last years with a
growth rate of over 10%/year. The Academic department is divided into 3 teams,
each team with its own functions and tasks.

Head manager: managing staffs, controlling activities of classes in general,

teachers and teaching assistants in specific.

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Academic staff: is in charge of sending course information and timeline to teachers
and teaching assistants via Gmail before these classes are officially opened. By
monitoring cameras, they will check if teachers strictly follow the courses or
teaching assistants complete all assigned tasks well and whether there are serious
class issues so that they can have immediate solutions. Moreover, academic staff’s
frequent attendance is required in order to follow and inform new teachers of any
inappropriate matter.

Teacher: planning course material and activities, organizing classroom lectures,

assessing the students’ progress, collaborating with teaching assistants and parents
to foster a good student experience.

Teaching Assistant: with students needing extra help in keeping track of lessons,
they are responsible for assisting them with more exercises. In addition, their
responsibilities include notifying students’ parents the test date, designing the test
format and invigilating students doing both midterm and final tests, then sending the
results to them.

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 PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS AT THU AN
TUTORING CENTER

2.1. Detail information about internship process

2.1.1. Job Description

As a Teaching assistant, my duties are specialized in helping teachers

complete daily tasks within a classroom environment. I am responsible for
preparing for lessons by preparing resources, or putting out equipment at the
start of a lesson, leading lessons or small group activities for students, grading
student assignments in accordance with the teachers grading criteria and
providing individual guidance to students with learning disabilities or behavioral
challenges.
In addition, my responsibilities include helping develop programmes of
learning activities and adapting appropriate materials, motivating and
encouraging students, helping with center events, trips and activities. I also
search for students, contact, schedule appointments for course consultation;
periodically work with departments to evaluate quality, adjust teaching methods,
update demand,...
As a teaching assistant to the teacher of center, I have opportunities to gain
knowledge and improve my current level. I think the teaching assistant is a very
enjoyable, interesting and helpful job. Moreover, with this job, I can improve
my English, communication skills, work alongside a number of different
teachers who have prior experience allowing me the opportunity to learn about
how the lecture is taught to the students as well as how to approach and answer
specific questions or problems the students may be facing on a daily basis.

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2.1.2. Internship Diary

I spent 4 weeks as an intern at Thu An Tutoring Center. I went to the center 6

days a week (from Monday to Saturday). My working timetable is depended on the
working timetable of the center. On the last day of each week, I sent a report of my
work to my supervisor, Ms. Ngoc by email.

Office time:

+ In the morning: from 8:00 a.m to 11:00 a.m.

+ In the afternoon: from 14:00 p.m to 17:00 p.m.

I would report my job and problems during my internship as follows:

INTERNSHIP DIARY

(11/07/2022 - 08/08/2022)

No Time Tasks performed

- Contacting with the center, start participating in the

internship at Thu An Tutoring Center.
Week 1 From July 11st to
- Assigned to work in Academic Department at the
16th, 2022
center and work as an English Teaching Assistant
intern.
- Working with my supervisor to set up a schedule of
activities for the internship process.
- Learning rules and culture, departments, functions
of each department, classes, teachers of the center.

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 - Being given directions about my work.
- Familiarizing myself with the class, software of the
center and colleague.

- Helping teachers in the teaching process, such as

preparing documents, pictures, flashcards, photos,
Week 2 From July 18th etc.
- Teaching assistants for foreign teachers,
to 23rd, 2022 specifically translating and speaking sentences that
foreign teachers say that students do not
understand.
- Classroom management (attendance, class
stability…) when the main teacher is not present in
class and notify the student's homework status to
the main teacher.
- Activating students in extra-curricular activities,
organizing games in English in the classroom for
students.
- Correcting homework for students.
- Translation of some documents, e-mail is required.

- Planning lesson schedules.

- Joining the meeting of the Academic department,
Week 3 From July 25th
arrange some required documents for meeting
to 30th, 2022
required by leader, listen to advice on your own
advantages and disadvantages after 2 week of
internship.
- Gathering parent feedback to ensure their
satisfaction about the center's teaching quality.
- Planing work and monitoring work progress.
- Participating in team building of the center.

From August 1st - Continue some tasks of the weeks before.

to 6th, 2022 - Translating e-mail from English to Vietnamese.
Week 4 - Translating labor contracts from Vietnamese to
English of foreign teachers.
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 - Contacting, scheduling appointments with students
for course consultation.
- Joining the meeting of the center, drafting the list of
plans to organize English talent contest.
- Summarized the knowledge and skills learned
during the internship at the Academic Department.
- Having a small party with members of the
Academic Department.

Table 2.1: Assigned tasks

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2.2. The difficulties and learned lessons in my internship
2.2.1. The difficulties

This is the first time I have worked in a real center, so I felt unfamiliar at first.
I know that internship is important because it helps students get used to the real
working environment. I learned a lot and had memorable experiences. Although I
read and learned about the teaching assistant interns' work before the internship, I
still got some difficulties.

Firstly, it's psychological worries. For the first time, I was not confident that I
could do everything well. I feared of not doing well enough, doing wrong, not being
able to get along with colleagues, etc. But, after a few working days, I felt
everything was fine and I thought that I could do well and removed my worries.

Secondly, I got some professional difficulties. Although I have specialized

knowledge of English Teaching, I have the struggle to apply the knowledge in
reality. When I was assigned to help teachers in the teaching process, such as
organizing games in English in the classroom for students, I often felt confused. I
don't know how to engage students in my lectures and how to design PowerPoint to
deliver the lesson effectively. I also didn't have much experience in using Word and
PowerPoint software. Meanwhile, PowerPoint is quite necessary for work.
Therefore, I tried to spend more time practicing to be able to use PowerPoint
software well. Besides, some of the teaching aids at the center are quite new to me,
so it took me a little time to get used to them.

Thirdly, one of the biggest challenges I had faced during my time in the
classroom was working with children with behavioural difficulties and
hyperactivity, who found very difficult to follow rules and stick to them. Most of
the time they refused to do the assigned tasks and caused disruption among the class
or got involved in any sort of fight or exhibited rude behaviours towards me,
teachers and classmates. When these situations happened I tried to give them a time
out in a different place or environment in order to thought over their behaviours.

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 In addition, the time pressure to complete tasks is also one of the difficulties. I
usually spent a lot of time studying materials or updating new teaching methods, so
I took much time to complete tasks. Some of the tasks that I find the most difficult
are helping programmes of learning activities according to the plan. I also got a
little difficulties with some tasks such as what material needs to be adjusted with the
students, tracking learning progress, correcting homework for students, etc. Trying
to get things done on time sometimes made me stressed.

Finally, adapting to a new environment also made me a little difficulties at

first. The center environment is completely different from the studying
environment, so I was a bit shocked. Therefore, I got a little difficulties when I
worked with my manager, colleagues, students, parents or other departments.

2.2.2. The learned lessons

In the process of studying at university, the internship is an extremely precious

opportunity to experience the most authentic, professional working environment.
Four weeks in Thu An Tutoring Center not only takes my academic knowledge into
practical experience but also lays a solid foundation for my future jobs.

Firstly, one of my lessons is being proactive. At the center, everyone has their
own job. They do not have time to care about what you are doing, whether you
understand and do it or not. So, I always actively find and do the assigned tasks. If
there are problems, I have to ask my colleagues or my supervisor to get the best
solution.

Secondly, during my internship, I realized not to be afraid to ask questions. At

the beginning of my internship, I didn’t know how to do lots of things. I was always
concerned about annoying someone. Therefore, it took me time to complete tasks.
However, my supervisor and colleagues were very willing to help me or give me
advice. This was really useful for me.

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 Thirdly, this internship made me improve my soft skills. Soft skills are one of
the important factors that help us succeed in career. Apart from gaining a lot of
major knowledge and teaching skills from the teachers, I picked up some of their
valuable soft skills such as time management and communication skills as well.
Surely, this opportunity will be helpful to my future jobs.

In addition to improving my soft skills, I have also improved my English

skills. I had occasion to communicate with native speaker teacher, teach students
English and translate many important documents. The center’s teachers and staff
guided me how to translate documents or interpret in front of the crowd confidently.
Other thing I could learn from this internship course was interpreting skills. I had a
chance to work as interpreter for native speaker teacher. The teachers and the staff
at Thu An Tutoring Center have been enthusiastic in pointing out my mistakes so
that I could receive a lot of valuable experience for my future job.

The last skill I learned from this internship was teaching skill. I had a time
working as a teacher and teaching assistant. When teaching, explaining the grammar
structures for students, I realized that my English grammar, vocabulary and
pronunciation were improved a lot. By observing teachers’ teaching process, I am
acquainted with how to use appropriate words for students in a proper way. Besides,
ways to have conversation with students and how to design PowerPoint to convey
the lessons productively are essential manners I learnt and applied.

After nearly a month of training at Thu An Tutoring Center, I myself have

accumulated valuable lessons and will always be useful to me in the future.

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 PART 3: THE REALITY OF USING ENGLISH IN THU AN TUTORING
CENTER

3.1. The reality of using English in Thu An Tutoring Center

English is also one of the conditions for recruiting employees. Depending on

the position to be recruited in the departments, the requirements for the applicant's
English level are also different. During the interview, the recruiter will
communicate with you in English to check your level.
However, the frequency of using English by departments in the center is
different. The Academic department usually uses English every day. Because the
Academic department works directly with foreign teachers, solves all their
problems. The staff must communicate with foreign teachers both speaking and
writing in English. The Enrollment department or the Accounting department
doesn't use English much. Because the Enrollment department is responsible for
consulting courses and arranging class schedules for students. Meanwhile, the
Accounting department mainly uses Vietnamese to write reports.

English-using skills of employees in Thu An Tutoring Center are shown in the

table 3.1 below.

English 2020 2021 2022 2021/2020 2022/2021

qualification (+/-) (+/-)
A 3 5 6 2 1
B 3 5 7 2 2
C 8 11 13 3 2
Total 14 21 26 7 5

Table 3.1: Structure of employees' English-using skills at Thu An Tutoring

Center in the period from 2020 to 2022.
(Source: Academic Department – Thu An Tutoring Center)
Table 3.1 shows that in recent years, the foreign language proficiency of employees
at Thu An Tutoring Center has mostly reached C. In recent years, the number of
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employees reaching level B has increased that it reached 21.42% (3/14) in 2020;
23.80% (5/21) in 2021; 26.92% (7/26) in 2022. In 2022, the number of employees
with C levels increases compared to 2021 and 2020 is due to the number of new
recruits. In the two years of 2021 and 2022, the percentage of employees with
foreign language proficiency in grades B and C increased significance due to
changes in the requirements of the company's employees. Due to having to deal
with a large number of foreign teachers by phone, video call or email, the
employees are trained in 4 skills: Listening, Speaking, Reading, and Writing from
Beginner to Advanced levels (A1 to C2). As a requirement for outcome standards,
academic managers and enrollment managers must be proficient in the four skills of
listening – speaking – reading - writing and reading comprehension of contracts
and international codes of conduct in English according to the Competency
Framework English designed by the center.

3.2. Proposing solutions to improve the quality of using English in the center

After my internship period at Thu An Tutoring Center, I think center needs to

do something to help the employees improve their English. Some people find it
extremely difficult to learn English on their own in the workplace. Lack of

23
confidence in their English prevents employees from speaking up, especially in the
workplace. So, I propose some solutions for the center.
First of all, ensure the candidate's English level when recruiting. In addition to
the professional test, the applicant's English skills must also be tested. The center
need to set appropriate level for each position.

Secondly, promote all the departments to use English more and create more
opportunities for employees to work with foreigners. Communicating with
foreigners more will help employees improve their English skills and also help them
communicate more confidently.
Thirdly, the center can organize more teambuilding sessions with the theme of
improving English skills. This not only creates a comfortable atmosphere, but also
creates opportunities for employees to learn from each other. So, their English skills
can be significantly improved.
Finally, the most important thing is the attitude of each person. If they have a
positive attitude, they will always try to improve their English. The center should
have small gifts to reward those who always make such efforts.

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 PART 4: SUGGESTED THESIS TOPIC

English is considered as the most popular language popularly used to

exchange information and ideas among different nations and cultures today. Thanks
to their English translated versions, countries are able to have mutual understanding
and a sense of global citizenship in this multilingual world. Moreover, English
translation makes people understand each other more in the process of diplomatic
relations and economic cooperation and other fields in today’s era when countries
tend to integrate for the whole development. As a result, English translation has
gradually become an indispensable and pressing tool which set the path for the
global success of individuals, organizations, and even businesses in the modern time
when society is more developed and competition is relentless. Therefore, nowadays
when Vietnam becomes one of the members of World Trade Organization, it is
necessary for Vietnamese students of English to have expert translation skill in
order to meet the demand of integration into the world economy and exchange of
culture with other countries. As a result, learning translation skill is undoubtedly an
advantage for Vietnamese students’ ideal future jobs.

I realize that students also have some mistakes on grammar, word choices and
so on in Vietnamese- English translation. Thus, I would like to propose a topic for
my graduation thesis entitled: "A study on common errors in Vietnamese- English
translation made by third-year students of English Faculty at Thuong Mai
University."

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 CONCLUSION

After about one month of training process at Thu An Tutoring Center, I finished my
internship successfully with the whole-hearted help and careful guidance of my
supervisor Ms. Hoang Thi Anh Tho, the training guide Ms. Dao Hong Ngoc and all
employees of Thu An Tutoring Center. Once again, I would like to express my
sincere gratitude to my training guide Ms. Dao Hong Ngoc for her constant
guidance and Thu An Tutoring Center as well as all of the center staff for
supporting and creating favorable conditions for me to complete my training
process and this report. Thank you very much!

iv