Abdimalik Hersi Birmingham, UK ▪ 0777 -1189070

Abdimalik_hersi@hotmail.com ▪ LinkedIn URL?

Human Resources Advisor

Resourceful, people-centric, and results-driven professional with hands-on experience in providing comprehensive and
executive-level support whilst executing comprehensive strategies across the entire organisation.
Highly skilled in spearheading policies, training, staff development, promotions, workforce turnover, and compensation structure.
Instrumental in exceeding stipulated deadlines, addressing staff issues, and processing salaries for employees. Well-versed in
developing and controlling all human resources and administrative processes, to improve accuracy and efficiency and achieve
organisational objectives. Extremely focused in supporting complex, deadline-driven operations to maintain high levels of
motivation and diligence, identify goals and priorities, and resolve issues in initial stages. Effective communication and
relationship building skills, known for unwavering ethics and focus on strategic business partnering dedicated to support
continuous process improvement initiatives.

Areas of Expertise

 HR & Administrative Operations  Workforce Management  Recruitment Lifecycle Management

 Strategic Planning & Execution  Contract Negotiations  Employee Relationship Building
 Talent Management & Retention  SOPs Formulation  Grievances Resolution

Career Highlights
CIPD, ICSLEARN.CO.UK 2021 – Present
Student - CIPD Foundation Certificate (Level 3) in Human Resource Practice
Developing and employing knowledge of people and human resource practice principles. Attaining in-depth and well-practiced
knowledge of all aspects of human resources (HR), including hiring and selection processes as well as compensation/benefits
and employee relations.
 Learned how to use HR as a business partner by combining data-driven decisions with best practices.

Shaw Trust, Sandwell, and Dudley 2022 – Present

HR Service and L&D Administrator
Administer entire employee lifecycle process for customised projects, including all associated administrative and procedure
review, whilst facilitating knowledge transfer within HR organisation. Assist with initial recruitment administration and
onboarding of new employees, including creation of personnel files, offer letters, contracts of employment, variations, probation
confirmations, and all other pre-employment activities, whilst maintaining service levels and monitoring audit controls to
ensure that all associated paperwork is received back into HR. Raise and co-ordinate all requisitions occurring from learning &
development and HR suppliers.
 Served as initial point of contact for colleagues regarding HR-related concerns and actively participating in all elements of
the HR Cycle.
 Self-assured in challenging current ways of working, fostering innovation and diversity of thought.
 Contributed to formulation and implementation of agreed-upon human resource initiatives aimed at broadening public's
understanding of human resources and assisting in meeting service needs.

Purple Bricks | Police Credit Union, Solihull 2019 – 2021

Business Development Executive | Administrator
Assisted customers with loan applications whilst obtaining information, conducting credit searches, and relaying application
status. Oversaw administration, such as answering calls, responding to queries, and serving as first point of contact for
customers. Supported in purchase, sale, rental, and leasing of residential and commercial real estate. Collaborated with external
stakeholders and monitor cases to accomplish goals. Maintained confidentiality of records and client information.
P a g e 1|2
  Increased sales and generated leads by upselling partner companies.
 Exceeded sales target by 30% whilst setting a high-sales record.
 Reduced loan application backlog by processing more than 150 loan applications per week.

Capita Plc. - The Pension’s Regulator, Birmingham 2018 – 2019

Customer Services Advisor | Enforcement & Compliance
Cultivated and sustained relationships with customers. Ensured employers’ compliance with automatic enrolment and pensions
rules/regulations. Utilised in-depth understanding of pensions act and regulations to manage minor enforcement matters.
Identified and resolved breach cases of Regulations and Orders whilst serving notices and controlling delegated Enforcement
Cases. Managed and updated records of investigations and documentation.
 Improved quality of life for employees and augmented rate of compliance across sectors.

People Plus, Birmingham 2018

Re-Engagement Advisor
Delivered exceptional support to unemployed individuals by rehiring into workforce. Liaised with clients to ascertain
understanding of circumstances, further forming, and communicating tailored solutions to motivate and encourage progress, as
well as provided advice and consultancy. Maintained database by entering accurate summary.
 Facilitated several clients on successfully re-joining workforce by providing accurate advice.

Additional Experience
 Market, Planning & Logistics at DHL Supply Chain, Birmingham
 Customer Support | Customer Service Advisor at Rehousing | Assured Futures, Birmingham
 Tutor - GCSE Math & Science as Freelance, Birmingham

Education
(HND) Business
University of Wolverhampton, England, UK
BTEC National Diploma in Construction Management (Level 3)
South City College, Birmingham, UK

Certifications
 CIPD Foundation Certificate (Level 3) in Human Resource (Continued)

P a g e 2|2