LIFE STYLE

RETAIL CUSTOMER SERVICE

FOR FRONTLINE STAFF

TRAINED CUSTOMER SERVICE

PERSONNEL HELP TO INCREASE

Customer Footfall
Basket value
Customer Satisfaction
Brand value
Loyal Customer

93% of customers are likely to make

repeat purchases with companies who

offer excellent customer service.

Our Offer
(HubSpot Research)
Industry experts (trainers)
1-day customized training
CONTACT US Role-play training session
Pre and Post training

01568916421 (WhatsApp)
assessment
primelearningbd@gmail.com
Training Certificates
548, Khilgaon, Dhaka - 1219
 Trainers’ Profile

Md Suliman Hossin
Learning and Development Specialist
Head of Learning and Development
Aarong
HR & Training, Lead Consultant
Skillence

Senior HR and Training Innovation Manager with over 13.6 years of corporate experience,
implementing HR and learning strategies to enhance employee performance, competitiveness, growth,
and employee engagement. A disruptive leader who assists organizations in transforming personnel and
retaining talent. Developing effective policies/procedures, combining company objectives with
personal goals, and boosting personnel relations/morale.
Organizations worked for
Mr. Hossin has worked for the World Bank project at North South University, as well as a number of
prominent Bangladeshi business conglomerates like as Rangs Group, Quantam Group, Peerless Group,
and BRAC- Aarong. He has conducted training sessions not only in Malaysia, India, and Thailand, but
also at IJT, the Indian Visa Application Centre (IVAC), SGS, and BRAC- Aarong & AAF, MGI Sdn.
Bhd., Smart Acc Solution Sdn. Bhd.

Professional Attainment
Conducted training for

11200 Salespeople 5000 artisans and 1250 Management Staff

16 developed module 1625 Training Sessions ( 15,400 man hours)

12 published articles in various indexed journal 2 conference paper

Training Expertise area

• Customer Service
• Sales Staff Management
• Point of Sales (POS)
• Retail Sales Leadership
• Sales Matrix
 • Negotiating Techniques
• Art of Communication
• Stress Management
• Employee Team Building and Motivation
• Conflict Management
• Supervisory Skills Development
• Succession Planning
• IDP Development, And
• Talent Acquisition and Management.

Education
Mr. Hossin is a PhD research fellow at Malaysia's Kuala Lumpur University, Malaysia. He researched
employee turnover and retention in the retail industry. He has 12 articles published in high-impact
journals. Mr. Hossin holds an MBA in Human Resource Management from the Independent University
of Bangladesh (IUB) and a BBA in Finance from the University of Liberal Arts Bangladesh (ULAB).

****

Ashik Mahmud
Learning and Development Manager
Akij Group
Trainer, PriME and Skillence

Learning and Development Professional, expertise in retail industries; 12+ years of experience in the
Bangladeshi top lifestyle retail brand BRAC-Aarong both in retail and L&D sectors. Currently working
as L&D lead in one of the biggest local conglomerates that have diversified business units like building
solutions (Cement, Steel, ready-mix concrete, stone chips) IT, BPO, FMCG etc.
Experienced in Retail Selling Skills, Sales Leadership, Customer Service, Soft Skills, MS Excel,
Safeguarding, Gender Awareness, Etc. Developed 12+ training titles and delivered more than 16000+
man-hour training for the different levels of employees.

*****