Innovators Kit Instructions

Products: Office Color - Production Color Date: Nov. 2008 Page: 1 of 2

Title: Media Kit Kit part #: 655N00318

Instructions #: N/A Installation time: N/A Classification: Optional

Purpose:
• To assist CSEs isolating copy quality problems related
to customer media.
Benefits:
• Reduce OGM hours, parts.
• Improve customer satisfaction and productivity.
• Generate supplies revenue for Xerox.
Kit Contents:
Item Description Qty
655N00319 90 gsm Color X *Ë (3R11543) 1
655N00320 120 gsm Gloss * (3R11451) 1
655N00321 210 gsm Silk * (3R11479) 1
655N00322 210 gsm Gloss * (3R11459) 1
655N00323 216 gsm Color Elite * (3R11771) 1
655N00324 280 gsm Silk * (3R11483) 1
655N00325 300 gsm Silk * (3R11487) 1
655N00326 Media portfolio case 1
N/A Media Kit Supplies Ordering List 1
N/A Media Kit Instructions 1
Ë To perform MAX setup on some office color products.
* Replenishment contains 30 sheets of the 3R11XXX above.

Note: It is crucial to always keep the zip-lock bags sealed to

ensure constant humidity.
Replenish Media Kit with appropriate 655N above.

Useful tools:
600T02320 Digital Scale (To measure customer paper weight).
600T2244E Humidity & Temperature Pen.

Procedure:
__ 1. Using the Humidity/Temperature Pen, check machine
environment conditions (Humidity & Temperature).
If the humidity and temperature are not within the
green and yellow range (see chart on reverse side):
a) Advise customer of the importance of maintaining
consistent and optimal operating conditions.
 Title: Media Kit Kit part #: 655N00318 Page: 2 of 2

Optimal printing and paper storage conditions

__ b) Advise customer about the importance of keeping paper sealed in the original packaging or in
a storage area with the proper humidity and temperature conditions.
A low humidity environment will affect paper and impact copy quality.

__ 2. Note the type of media that the customer is using (Coated, Silk, Gloss, Cover, GSM/Lb).

__ 3. Check that the machine is properly set for the proper paper (weight, coated/uncoated, auto 2 sided).

__ 4. Find the matching or closest media type in the media kit that the customer is having an issue
with.

__ 5. Add 4 sheets of the media taken from the zip-lock bag into the paper tray. (You may mark
those with an X)

__ 6. If necessary, set the proper paper tray weight and make more than 4 copies from that
particular tray.

__ 7. Compare the copy quality of the first 4 sheets with the others from customer stock.

__ 8. If humidity and temperature are within range and the identical copy quality problem
exists on both the Xerox and customers media, proceed to Initial Actions and IQ entry RAP

__ 9. If the comparable Xerox media corrected the image quality:

- Make a copy of the Media Kit Supplies Order List (part of Media Kit).
- Mark box of 3R media part number you used in your test.
- Inform the customer about your test and provide him with this Media Kit Supplies Order List.
- You may also provide the customer with a copy of the current Recommended Media List (RML).
(Available in GSN library 611, or Xerox.com).

Media Kit Supplies Order List and this Media Kit Instructions are in Eureka (type 655N318 in search window of Dc250, Dc6060, iGen 3 sources)