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    Lê Nguyễn Minh Kha
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    The customer services manager apologized to Mr. Hurst for the poor service experienced during his recent stay at the Hotel Dante. There were three main problems: 1) Mr. Hurst was given the wrong room due to a website issue, 2) the shower had issues with its water heating system, and 3) restaurant service was slow that week because three waiters were ill. To apologize, the manager is offering Mr. Hurst a 50% discount on his next visit to encourage him to return to the hotel.

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    The customer services manager apologized to Mr. Hurst for the poor service experienced during his recent stay at the Hotel Dante. There were three main problems: 1) Mr. Hurst was given the wrong room due to a website issue, 2) the shower had issues with its water heating system, and 3) restaurant service was slow that week because three waiters were ill. To apologize, the manager is offering Mr. Hurst a 50% discount on his next visit to encourage him to return to the hotel.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    10 views1 page

    Unit 10

    Uploaded by

    Lê Nguyễn Minh Kha
    The customer services manager apologized to Mr. Hurst for the poor service experienced during his recent stay at the Hotel Dante. There were three main problems: 1) Mr. Hurst was given the wrong room due to a website issue, 2) the shower had issues with its water heating system, and 3) restaurant service was slow that week because three waiters were ill. To apologize, the manager is offering Mr. Hurst a 50% discount on his next visit to encourage him to return to the hotel.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Dear Mr Hurst

    Thank you for your email of 10 th July about the problems at the Hotel Dante you had. Firstly, we really
    apologize for the poor service you experienced. We are writing to your apologise for poor service. The
    first problem is wrong room, we have a problem with the website, we mistook your room for a guest.
    The second problem is shower with water heating system, we will send a mechanic to check and repair.
    The third problem is slow service in restaurant because three waiters ill that week.

    We really appreciate your feedback. We hope you will shop with again, so we are offering a 50%
    discount on next visit.

    Your sincerely,

    MK

    Customer Services Mangager

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