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    Lục Ẩn Đạt
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    Luc An Dat is being released from his position as a Digital Marketing Consultant at Project 305. He failed 3 attempts at mock emails and 2 attempts at mock calls during training. While he engaged well and answered questions, he had some language barriers that caused hesitancy. He also struggled to retain product knowledge and apply it during mock sessions. After feedback sessions, he was unable to show much improvement in communication skills or knowledge. It was ultimately determined he would be released from his position.

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    Luc an Dat Release Form

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    Luc An Dat is being released from his position as a Digital Marketing Consultant at Project 305. He failed 3 attempts at mock emails and 2 attempts at mock calls during training. While he engaged well and answered questions, he had some language barriers that caused hesitancy. He also struggled to retain product knowledge and apply it during mock sessions. After feedback sessions, he was unable to show much improvement in communication skills or knowledge. It was ultimately determined he would be released from his position.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    3 views6 pages

    Luc An Dat Release Form

    Uploaded by

    Lục Ẩn Đạt
    Luc An Dat is being released from his position as a Digital Marketing Consultant at Project 305. He failed 3 attempts at mock emails and 2 attempts at mock calls during training. While he engaged well and answered questions, he had some language barriers that caused hesitancy. He also struggled to retain product knowledge and apply it during mock sessions. After feedback sessions, he was unable to show much improvement in communication skills or knowledge. It was ultimately determined he would be released from his position.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 6

    TRAINING RELEASE FORM

    Name of Employee: Luc An Dat


    Department: Project 305
    Commencement Date: 2022-10-17
    NRIC:
    Campaign: RCC - VN
    Designation: Digital Marketing Consultant

    Submitted documents

    Mock Call report: https://docs.google.com/spreadsheets/d/17om0I0xHRBuYnG3UZ4U2Q4WjCV8LUfkTjwW

    Reasons for Release: Failed 3 attempts of mock email and 2 attempts of mock calls

    STRENGTHS AND WEAKNESSES OF STAFF DURING TRAINING


    SECTION A
    (To be completed by Trainer)

    Comments:

    - Trainee is able to engage in discussion and answer recap questions based on his notes

    Strengths: - Trainee is having no communication or attitude issue with trainer during training session

    - Trainee manage to pass the recap quiz during training session

    Comments:
    - Trainee is relatively passive despite able to answer recap questions or when put in the spotlight

    Weakness: - Trainee has a bit of language barrier to communicate which might result to hesitant in becoming more active and
    participative in training session

    PROJECT TEAM SECTION


    SECTION B (To be completed by Team Lead)

    Comments:

    Strength:
    - An Dat was opened for feedback/changes and able to navigate within Google Ads to identify the issue quickly.

    Weakness:
    - An Dat failed the mock email 03 times during the market training. TLs and RTLs conducted a feedback session
    with him after failing second attempts, however, he still failed the third attempt due to the product knowledge gap.
    During Training:
    Reference : TDM/TRG/Training Release-Form/ver2.0
    - During market Updated
    training, Dat couldn't catch Date
    up with the : 9-June-2014
    knowledge Updated
    trained by seniors. For
    Byusually
    He was Internal
    : SGlost track
    Use Only
    Strength:
    - An Dat was opened for feedback/changes and able to navigate within Google Ads to identify the issue quickly.

    Weakness:
    - An Dat failed the mock email 03 times during the market training. TLs and RTLs conducted a feedback session
    with him after failing second attempts, however, he still failed the third attempt due to the product knowledge gap.
    During Training:
    - During market training, Dat couldn't catch up with the knowledge trained by seniors. He was usually lost track
    during training sessions and couldn't imply or remember the knowledge. TLs and RTLs once again conducted a
    sharing session on how to improve the communication and keep track of product knowledge, but the agent couldn't
    show much progress.

    - During the 02 mock calls, his communication skill wasn't improved, even in Vietnamese. He couldn't explain
    information in a full sentence and regularly hesitated when communicating. Also he couldn't remember the trained
    knowledge or find related articles in which led to Accuracy, Implicit error.

    Comments:
    The agent attended meetings witl TLs, RTLs fully and able to understand what was shared.

    During Meeting:

    Reference : TDM/TRG/Training Release-Form/ver2.0 Updated Date : 9-June-2014 UpdatedFor


    ByInternal
    : SG Use Only
    HUMAN RESOURCE & DEVELOPMENT SECTION
    SECTION C
    (To be completed by HRD)

    Comments:

    During Meeting with


    Employee:

    I agree to the final decision to be released from Teledirect Telecommerce Sdn Bhd's
    Employment.

    Luc An Dat Atheria Kurniawati


    Signature of Employee Signature of Trainer
    Name: Dat Name: Atheria

    Date: 2022-12-02 Date: 2022-12-02

    Reviewed by; Verified by;

    Truong Hong Luan


    Signature of Team Lead Signature of HRD Personnel
    Name: Luan Name:
    Date: 2022-12-02 Date:

    Reference : TDM/TRG/Training Release-Form/ver2.0 Updated Date : 9-June-2014 UpdatedFor


    ByInternal
    : SG Use Only
    Reference : TDM/TRG/Training Release-Form/ver2.0 Updated Date : 9-June-2014 UpdatedFor
    ByInternal
    : SG Use Only
    Reference : TDM/TRG/Training Release-Form/ver2.0 Updated Date : 9-June-2014 UpdatedFor
    ByInternal
    : SG Use Only
    Reference : TDM/TRG/Training Release-Form/ver2.0 Updated Date : 9-June-2014 UpdatedFor
    ByInternal
    : SG Use Only

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