\CHCCS015 provide individual support

Name: Puja Silwal

Task 1

Answer 1.

Planning Alternative tomorrows with hope is a planning tool which has a team member start by
imagining and then dealing the future that the focus person aspires to.
Making action plans is a planning process for people and organizations that begins with a story and
the history. It is a positive and affirming process that assists a team of adults and children to
creatively dream and plan, producing results that will further the inclusion of individual children with
labels into the activities, routines and environments of their same age peers in their school
community.
Personal future planning is a process to assist teams to plan for the next stage of an individual's
life. Personal Futures Planning (PFP) focuses on what an individual CAN do, rather than what she
cannot do.
Circle of support is a support that involves a group of people gathering around a person with
disabilities at the center to assist with the thinking, planning and actioning of their personal goals

Answer2.

person centred Service/system centered

Talking with the person Talking about the person

Planning with the person
Focused on strengths, abilities, skills
Finding solutions that could work for anyone,
preferably community based
Things are done that way because they work for
the person
Family and community members are seen as true
partners
Planning for the person
Focused on labels/ diagnosis, deficits
Creating supports based on what works for people
with ‘that diagnosis’
Things are done that way because they work for
staff or the service
Family members & community seen as peripheral

Answer3.
 Self-Directed support is an approach which enables people with a disability and/or their family to have
choice and control over their disability supports and services to achieve positive outcomes in their lives. By
using funding and other resources to plan, purchase and select supports and services that suit
individualised needs, people with a disability and/or their families become active participants in the design
and delivery of their disability support.

Answer 4.

Self-determination means you have the power to make decisions and truly be in control of your life. This
means that you have the right to choose what you will do with your life and with whom you will do it. This
can include being the boss, having the authority to hire the people you want to provide your supports, and
being in charge of your own budget.

Answer 5

They are :
 Before new processes or activities are introduced,
 Before changes are introduced to existing processes or activities, including when products,
machinery, tools, equipment change or new information concerning harm becomes available.
 When hazards are identified
Answer 6
Following document are required:
 Safety Data Sheet (SDS)
 Manufacturers literature information from reputable organizations
 Results of testing, workplace inspection reports

Answer7:
Ethical issue/breach Which scenario covers this?
Privacy/confidentiality B
Discrimination A
Work Role/boundaries D
Duty of care E
Mandatory reporting C

Answer 8:
 Objectives of the UNCRPD are:
 Respect for inherent dignity, individual autonomy including the freedom to make one’s own
choices, and independence of persons;
 Non-discrimination
 Full and effective participation and inclusion in society

 Respect for difference and acceptance of persons with disabilities as part of human diversity and
humanity

Answer 9:

Three examples of circumstances that require to make an adjustment or variation of a client’s individual
plan can be due to:

 Some may not speak English

 Some may be visually impaired
 Some may be cognitively impaired
Answer10:
Five example of client rights are: Clients have a right to be included in their care
 Clients have the right to decide what they want and when (the right to prioritise)
 Their priorities may include: housing, health/nutrition, personal care, transport, training/education,
living skills, rehabilitation, community access, sport/recreation.
 Clients need time to explore their options
 Aged care workers can now develop a strategy to achieve the client’s goals
Answer 11:
Two examples are:
 To raise any problems or concerns that they may have encountered in performing a specific
activity.
 To give a personal perspective on why a job area may be being performed less than adequately.
Answer 12.
Jane Smith was working at the local grocery store for the last 12 months. She had recently taken on a new
role as the bakery supervisor and was eager to review the work activities and safety procedures. In
preparing for the review, Jane considered how she would conduct the review and who she should speak
with.
As a first step, Jane identified the different activities and tasks that were carried out by the workers. These
included:
 „Preparing a number of different products such as bread, cakes, slices and doughnuts
 „Cleaning items used in product preparation
 „General housekeeping.
The next step was to analyse what was involved with each activity. Jane spent three mornings that week
with the four bakers who worked in the bakery department. She talked to them about the work activities and
what they thought could be changed to improve the safety of the workplace. One of the bakers had been
working in the store for over 10 years, whilst another had been working for over 25 years. The other two
bakers were apprentices and had only been working with the store for around six months.
From these discussions, Jane identified a number of key tasks the bakers carried out every day when
preparing the baked products:
 „moving the ingredients from their storage locations to the area of use
 „ mixing the ingredients together using specialised mixers
 „ transferring the mixture to the container for baking
 „ putting them in the oven and removing them from the oven
 „ slicing and decorating
 „ packaging the products
During an inspection of the bakery, Jane and the bakers identified a number of hazards, including the
following:
 The doughnut mixer was not guarded, and the mixing bowl could be accessed when the machine
was operating
 The concrete floors were slippery in the mixing room and flour was spilt where the bakers walked
 Low lighting in the food preparation area there was narrow access and restricted movement in the
storage area where the flour bags were kept.
Jane and the bakers discussed the risks associated with each of the hazards and what could be done to
control these risks. In relation to the unguarded mixer, one of the bakers suggested purchasing or hiring a
new model with an interlocking guard. After considering the ideas of the bakers, Jane completed the
following risk assessment plan:
Hazard identification
Hazard: Doughnut mixer not guarded and mixing bowl can be accessed when machine is operating.
Risk Assessment
What is the harm the hazard could cause: The person operating the mixer could be injured by the moving
parts if their hand slipped in while the machine was operating. Hand could be cut or could even lose a
finger.
What is the likelihood of this happening: This machine is used several times a day. Two of the workers
have not been working in the bakery for a long time and are not very experienced in using the equipment.
Persons at risk: All four bakers who operate the machine.
Existing control measure: Staff follows policy and operating instructions to use the mixer safely – not very
effective because it relies on staff keeping hands away from the dangerous parts.
Consequence: Serious injuries
Likelihood: Very likely
Outcome: High risk - the mixer must not be used again until the risk has been controlled.
Control measures
Possible control options:
Elimination – Eliminating the use of the mixer completely will mean the business cannot continue to sell
baked products as the dough cannot be mixed. Business revenue will suffer.
Substitution – Use of the mixer could be substituted by hand mixing the dough. One day’s production will
be lost in the changeover. This method can only be considered an interim option as it is not sustainable for
more than a day or two with present staff.
However, part time staff could be hired to mix the dough. Business income would be reduced and impact
on revenue. Alternatively, the mixer could be replaced by purchasing a new, safer machine with a built-in
guard.
Engineering – The mixer could be modified by adding an interlocking guard. A mixer could be hired for the
period the old mixer is in for repairs. One day’s production will be lost in this option. The modifications are
estimated to cost $1600. Other costs included are: one day lost in production plus hire of substitute
machine for approximately 10 days and transport. Estimated cost is less than $6000.
Administrative or PPE – All staff told to keep hands away from the mixing bowl while it is in use. Only the
more experienced bakers are to operate the mixer. Preferred control option: Purchase a new mixer, which
would not cost much more than having the old one modified. Mixing to be done by hand while waiting for
replacement mixer to arrive. The costs involved are outweighed by worker safety and this option eliminates
the risk of injury.
Answer 13

Hazards in the workplace may be reported in a number of ways:

 A verbal report to a supervisor

 Completing a Hazard Report form
 Raising the issue at a staff meeting.
Acute hazards should always be reported immediately to a supervisor, delegated Workplace Health and
Safety officer or representative.
Hazards that are less acute may simply require completion of a Hazard Report form and forwarding it to the
appropriate person.
Organisation also has specific procedures for emergency situations. These are usually specified in
emergency procedures manual, as well as being covered in your workplace induction.

Answer 14
life skill is the skill that you need in your whole life. Life skills are usually associated with managing and
living a better quality of life. They help us to accomplish our ambitions and live to our full potential.

 When at school or university, you'll need study skills

 When buying a house, negotiation skills may be needed
 You'll need to work on your employability skills to get a job
Social skills is any competence facilitating interaction and communication with others where social rules
and relations are created, communicated, and changed in verbal and nonverbal ways. The process of
learning these skills is called socialization.

 Good manners.
 Active listening (Have a look at the topic Conflict resolution to find out what 'active listening'
means.)
 Gestures and eye contact.
Listening with understanding and empathy (putting yourself in the place of the other person)

Vocational Skills

Vocational skills typically refer to occupations that you can learn with some basic training or on-the-
job in lieu of a college degree. Electricians, truck drivers, hair stylists, medical records technicians
and emergency medical technicians are some examples
 Answer 15
 The factors are: Lack of medical bureaucratic barriers
 Safety and appeal of physical environment
 Continuity of care
 Effective counselling
 Interpersonal relations