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A study on the optimal marketing strategy for beepbeep.ph. to significantly increase its
customer usage
Presented by
Linsangan, Karl Cedric
Lorenzo, Roger Ryan N.
Terol, Aple Venese C.
Presented to
Mr. Stephan Earl S. Chow
September 2022
A study on the optimal marketing strategy
for beepbeep.ph.to significantly increase
its customer usage
TABLE OF CONTENTS
A study on the optimal marketing strategy
for beepbeep.ph.to significantly increase
its customer usage
1.1. Introduction
The Philippines is well-known with its prominent heavy traffic around the metro, where it
gets to the point that citizens have to work around the heavy and frequent traffic to be able to get
to wherever on time. One of the factors that contributes to the traffic jams experienced in the
country is the high count of vehicles being sold and used in the country. Around year 2020, the
Philippines ranked as the 11th country in the Asia Pacific Region in owning vehicles and not to
mention the significant increase in purchase of these vehicles ever since the pandemic started
(Statista, 2022). The automotive industry in the country started thriving more since the pandemic
as people wanted to still get around without the fear of being contracted with the virus by using
public transportation and soon enough there are well over 1.5 million vehicles registered in the
With millions of users and vehicles in the country, not only did vehicle manufacturer
thrived but as well as automobile service providers, one of which is beepbeep.ph. Beepbeep.ph
was founded in 2017 and was the first online directory which connects vehicle owners or users to
shops and manufacturers. The company aims to provide solutions with any car problems with
convenience, reliability, and security (beepbeep.ph, 2017). They mainly source parts and services
that the customer needs and wants alongside with offers in discount on said services when
main form of marketing is through partnership with several other businesses and companies
within the industry. Partnering with multiple business within the industry allows sure increases
the capacity of the company to be known with other prospective customers. With the company
only functioning as the middle ground between the customer and service provider, the research
aims to find a more optimal way of marketing the services provided by the company to ensure
This study aims to know and evaluate the different marketing strategies that could be
used in promoting or boosting customer usage of beepbeep.ph. Therefore, this study will answer
1.2.1. What optimal marketing strategy could be used in increasing the customer usage of
beepbeep.ph?
1.2.1.2 What are major advantages and disadvantages of these marketing strategies?
A study on the optimal marketing strategy
for beepbeep.ph.to significantly increase
its customer usage
The objective of the study is to identify the best marketing strategy to use on boosting or
increasing the customer usage of beepbeep.ph. Having an identified effective marketing strategy
could guide the beepbeep.ph on choosing would be the most effective marketing strategy to use
used by beepbeep.ph
The results of this study may be helpful in the industry by giving. The data illustrates the
most effective marketing tactics. The findings of this study will offer a quantitative analysis that
beepbeep.ph will need to boost sales. In academia, the study will be crucial in completing the
Relevant literature in certain studies regarding choosing the best marketing approach,
acting as the main factor in boosting client utilization. Additionally, this research might assist the
This research focuses on determining the best marketing strategy for beepbeep.ph to
significantly increase customer usage. Recent studies and research will be used to determine the
best marketing strategy for beepbeep.ph in order to increase customer usage. The data will be
gathered through survey questionnaires to all vehicle owners in 2022. The paper will use
quantitative analysis to determine the best marketing strategy for beepbeep.ph to significantly
This study will not address other issues that are not necessarily related to this topic.
Lastly, the selection of respondents for this study are private vehicle owners.
A study on the optimal marketing strategy
for beepbeep.ph.to significantly increase
its customer usage
In the automotive industry, there are many ways to market the automotive industry. But
what marketing strategy could be a huge help to Beepbeep.ph. This research focuses on
marketing strategies that could help beepbeep.ph to have more customer engagement or
customer usage. This chapter also tackles about traditional marketing, digital marketing, service
2.1. BeepBeep.ph
According to Beepbeep.ph, the company was the first online directory specifically
designed to link automobile owners and aftermarket businesses was launched in 2017 and is
creative ways to link businesses and car owners. Services like Premier Concierge, who finds
parts and services for customers, our Fast Lane Program, which rewards customers with benefits
and discounts on automotive goods and services from Partner Shops, and AutoSan Services
make maintenance and daily living more convenient. Beepbeep.ph was built with their customers
in mind for the company to give car needs and problems solutions that are convenient, reliable
and secured. Beepbeep.ph will ensure to provide customers with the assurance that the customers
an effective marketing strategy is just as important as conceptualizing and creating it. Through
business to entice customers and clients to buy from you and these includes advertising,
publicity, sales, social media, merchandising, and distribution. Using traditional and
digital/internet marketing has still an ongoing argument whether which is more effective to use
on a business. While in fact, both can be a useful method to market a certain product or service.
The key to know whether what method to use is to know more your target market, because it
customers. The pros in doing traditional marketing is that it makes it easy to provide customers
the information of the products or services on the go. Having a person-to-person market can be
an extra effective strategy in traditional marketing because business can do more demonstration
While the cons of doing traditional marketing is that it could be costlier to execute because it
includes advertising for TV, radios and print out such as brochures, business cards, and mailers.
A study on the optimal marketing strategy
for beepbeep.ph.to significantly increase
its customer usage
Traditional marketing means that most of the business marketing would need outside help
because the printed materials needs to be given away to customers and potential customers to
gain attraction.
social media, pay per click advertising and email marketing. Pros of using internet marketing is
that it can reach wider audiences and it is more cost affordable. See which methods bring
prospects and leads to your business and which don't. This data allows you to focus on what's
working. Available for businesses of all sizes. Identifying the demographics is better to reach and
find certain target markets. Feedbacks and responses from audiences are faster and could
The cons in internet marketing is that it could be more time consuming because business
owners must be able to post contents of their products or services consistently and comments and
inquires must be entertained as soon as possible and keep websites and social medias up to date.
With all this information gathered, it is still not questionable whether which method is more
effective, but it is best to know what type of audience does the business have and adjust
accordingly to the target market of the business to reach more customer and potential customers.
communicating with existing customers to provide better services and retain them. Displaying is
and existing customers, such as demographic and personal data. Customer profiling will make it
easier for companies to identify why customers buy, identify opportunities to sell new products,
and, in particular, group individual customer profiles into different market segments, allowing
them to target each group with specific efforts tailored to their needs.
According to Leonard (2019), demographics are critical in identifying the ideal consumer
for a company's products or services. Because businesses cannot target their marketing to each
customer, demographics are the most effective marketing method for groups of people with
similar characteristics. It is also necessary as a foundation for raising startup funds, developing
marketing strategies, and guiding the business's launch. Furthermore, demographics can assist
marketers in avoiding costly errors in strategy innovation. It can determine whether the process
is appropriate for the company. According to Fife-Schaw, et al. (2019), consumer preference is
used to recognize an option with the highest anticipated value among several options. Preference
indicates choices among neutral or more valued options, with acceptance indicating a willingness
The product indicates the goods, services, or a combination of the two that the
organization offers in the market. Price describes the amount consumers must pay to acquire the
product. On the other hand, a place involves a site where consumers can find goods or services,
while promotion refers to activities that communicate the product's merits and persuade
customers to buy it. Kotler and Armstrong (2016) state that market segmentation and targeting
are vital to all firms' intermittent growth and development. It offers various aids that can help
Digital marketing is the use of digital channels to promote or market certain goods or
services to customer and potential customers. Digital marketing includes the use of websites,
mobile devices, social media, search engine, and other similar channels. The digital marketing
strategy became known in the year 1990s during the development of internet. According to
(Barone, 2022) Digital marketing involves some of the same principles as traditional marketing
and is often considered a new way for companies to approach consumers and understand their
behavior. Companies often combine traditional and digital marketing techniques in their
strategies.
With the rise and improvement of technologies, companies are forced to shift their marketing
strategies to gain customer attraction. Email was one of the most popular marketing tool in the
early days of digital marketing and then shifted to search engines that allowed businesses to get
them noticed by customers. The development of different social medias like Facebook made it
possible for some companies to have a track on data to cater to consumer trends. Smartphone and
other digital devices has a huge part on digital marketing because it made it easier for companies
Content marketing’s goal is to reach and gain attraction to potential customers with the
use of different kinds of content such as blogs, ebooks, online courses, infographics, podcast,
webinar, and video advertisements. Different contents are usually published in websites and then
A study on the optimal marketing strategy
for beepbeep.ph.to significantly increase
its customer usage
proceed promoting different contents through social medias, email marketing, and search engine
optimization.
It said that email marketing is still one of the most effective digital marketing channel to
promote or to be known. Many people confuse email marketing with spam email messages,
which is not what email marketing is for. This type of marketing allows businesses to connect
with potential customers and people who have an interest in their brand.
advertisements, email marketing remains one of the most useful regarding return on investment
There are several issues surrounding creating effective email marketing campaigns. The
most prevalent is increasing customer open rates and converting consumer exposure. (Sedani,
The main goal of social media marketing is to have a brand awareness and build social
trust to customers. with social media marketing, businesses can get leads or even a direct sales
channel. According to (Hayes, 2022) The power of social media marketing is driven by the
A study on the optimal marketing strategy
for beepbeep.ph.to significantly increase
its customer usage
unparalleled capacity of social media in three core marketing areas: connection, interaction, and
customer data.
According to (Davis, 2022) the most obvious social media marketing advantage is the
sheer number of people that will be able to reach. Since that goes without saying, we won’t
discuss it too much. With social media marketing, advertising becomes more organic and less
"salesy". Customers are more likely to respond positively when they see your brand on their
social feeds than during the commercial break of their favorite show.
Listed below are some of the advantages and disadvantages of social media marketing:
Advantages Disadvantages
•Better Customer Satisfaction •Time-Consuming Process
•Brand Awareness Is Improved •Competitor Exposure
•Gain Better Market Insights •Qualified Staff Are Needed
•It’s Very Cost-Effective •Brand Name Is Vulnerable
•Inbound Traffic Is Boosted •Slow Return On Income Results
Advantages Explanation:
Advantages Explanation
In social media marketing, business owners
market specifically to your customers. This
Better Customer Satisfaction means that the ad is speaking more directly to
the target group. People will know that
owners really care about them and their
experience. This creates a positive experience
and increases brand popularity.
With so many people using social media, it's
much easier for them to find out about the
Brand Awareness Is Improved brand. When people start talking about you on
social media, liking and sharing posts, you
gain free exposure.
A study on the optimal marketing strategy
for beepbeep.ph.to significantly increase
its customer usage
Disadvantages Explanation:
Disadvantages Explanation
There is a lot of content to be found on the
internet. A lot, as in A LOT. Google
Time-Consuming Process processes over 40,000 searches every second.
Consistency is needed and create all new
contents regularly.
With the use of social media marketing,
Competitor Exposure everyone will be able to see the contents of
the business and competitors could also see it
and might find a way to compete with the
business.
Competent staffs are needed to maintain and
Qualified Staff Are Needed produce quality contents and maintain
activeness on every social media accounts.
A very big disadvantage of social media
marketing is that it can easily damage a
Brand Name Is Vulnerable company's reputation. When negative
information is shared on social media, it can
spread easily. The public will see it and
sometimes have a negative view.
A study on the optimal marketing strategy
for beepbeep.ph.to significantly increase
its customer usage
Slow Return On Income Results For marketers, social media is about creating
plans that show good results over time. It
takes dedication, determination, and a lot of
time.
Filipinos are known to be social media active peoples. Even in the pandemic season,
Philippines remains on top on the list of time spent using different social medias. According to a
report by Hootsuite and We Are Social (N.D), Filipinos have a recorded average of 10 hours and
56 minutes of internet use per day (4 hours and 15 minutes of which are spent on social media).
That’s four hours more than the global average of 6 hours and 54 minutes. With these numbers,
it suggests that opportunities in digital marketing of Filipino businesses is high because of the
activeness of Filipinos in different social medias. This also suggest that Filipinos will remain
contents and capture potential customer’s attention in the online marketing platform. As a
business owner, this could be an advantage to gain more attention from customers and potential
customers.
Tips that can help build and create an effective social media marketing:
Consider live-streaming
A study on the optimal marketing strategy
for beepbeep.ph.to significantly increase
its customer usage
According to (Hayes, 2019) Affiliate marketing is an online sales tactic that lets a product
owner increase sale by allowing others targeting the same audience “affiliates to earn a
involves referring a goods or services by sharing it on different blog, social media, and websites.
Affiliate marketing is a good strategy because there is a low risk since there would be no cost to
join affiliate programs. Businesses can already earn money with an established affiliate product
or service without any upfront business needed. Having a successful affiliate marketing has the
potential to upscale earnings without hiring extra help. Affiliate marketing is mainly built on
trust.
According to (Hookle.net, 2021) Video marketing means using videos for promoting and
telling people about your product or service. It helps increase engagement on your digital and
social channels, educates your audience, and allows you to reach them with a new medium.
Video marketing is important because it can gain a number of attraction and according to
Renderforest Survey, there is an increase of 70% in brand awareness, 51% traffic, and 34% on
sales.
There are many benefits in video marketing and these are the following:
A study on the optimal marketing strategy
for beepbeep.ph.to significantly increase
its customer usage
of all digital marketing activities. Website is also the medium that is needed to execute variety of
online marketing campaigns. Having a website marketing should be fast, mobile friendly and
easy to use for customers to access and it should represent the brand, product, and services in a
Website marketing strategy’s goal is to be a high rank in search engine results page
(SERPs) with the help of implementing search engine optimization. In the majority of industries,
pages that rank in the first SERP position get more than 50% of the traffic for their target
keywords. There’s a steep drop-off for pages ranking in the second and third positions, and pages
According to (Batilong, N.D), you can always apply Search Engine Optimization or
Google Ads. Social Media can also give your business a hand when getting the attention of
potential customers. To rank higher, maximize your website traffic, and convert more website
delivers its services compared to the expectations of its customers. Customers purchase services
according to their specific needs. Consciously or unconsciously, they have certain standards and
expectations of how a company's service offerings will meet these needs. A quality service
A study on the optimal marketing strategy
for beepbeep.ph.to significantly increase
its customer usage
company will meet or exceed customer expectations. In service quality there are 5 aspects to
consider.
2.4.1. Reliability
a way that meets customer needs. This process includes every step of the customer interaction,
including product and service delivery and performance, fast and accurate problem resolution,
and competitive pricing. Customers expect a certain amount of trust when purchasing a particular
product, and a company's success usually depends on its ability to meet that expectation.
2.4.2. Tangibility
Tangibility is the organization's ability to present its service quality to its customers.
There are many factors that give a company visible quality, such as the appearance of its
headquarters, the dress and demeanor of its employees, its marketing materials and its customer
service department.
2.4.3. Empathy
Empathy is how a certain organization deliver their services in a way that the company
would know and feel what the customer needs and wants. Customers who feels and believe that a
company truly cares about the wellbeing of customers are most likely be more loyal to the
company
A study on the optimal marketing strategy
for beepbeep.ph.to significantly increase
its customer usage
2.4.4 Responsiveness
Responsiveness is not only the fast replies to inquiries but it is also the dedication and
ability to provide the customers the services with prompt. Responsiveness also implies receiving
assessing and swiftly replying to customer request, feedbacks, questions and issues. Having a
response as soon as possible can indicate the value that the company puts to their customers.
2.4.5. Assurance
for services that customers may not be able to understand and appreciate properly. This means
that there must be some confidence in the capabilities of the service organization. Company
employees must take care to earn the trust of their customers if they want to retain them.
about the quality of the product or service they received in comparison to what they had
anticipated. In order for customers to support a business consistently, for it to make more money
and remain viable in its industry, it basically needs to satisfy customers. Industries today must
prioritize customer happiness due to the competitive nature of the market because it is well
known to increase client loyalty and retention. Businesses can do this to boost their profits and
industry because the customer's car must be repaired and finished on schedule, With the
A study on the optimal marketing strategy
for beepbeep.ph.to significantly increase
its customer usage
exception of trust, this is primarily concerned with the service itself and less so with contacts
automotive industry has steadily improved after the Asian Crisis. However, relative to the
performance of the automotive industry in other countries, the automotive sector in the country
has languished. To understand the challenges being faced by the automotive assemblers, as well
as parts and components manufacturers, the innovation capability and activities of selected
establishments are analyzed following the framework developed by Bessant. This paper finds
that despite having an awareness of the importance of technology and upgrading, some of the
automotive firms are not able to translate this awareness into other technology activities.
grow as sales in the first 10 months of 2021 increased by 23.8 percent compared to the same
period last year. Crismundo also stated on another article that the Philippine auto industry has an
increase/growth of 20% both passenger and commercial vehicles as the year 2021 ends.
Despite the increase in price of oils for vehicles, growth rate in auto industry is still
This study makes use of a theory that will serve as a guide in the entire process of this
participation and sharing through digital media to encourage positive engagement with a
company and its brands leading to commercial value. Interactions may occur on a company site,
An important aspect of online marketing is social media marketing, which deals with how
to conduct customer conversations on websites, Facebook, Tumbler, and Twitter. You may also
do this on a blog or forum. It can be used in conjunction with more traditional communication
channels, like Facebook or Twitter, to send messages to customers or partners who have chosen
to receive them. However, it is essential to start and participate in client interactions in order to
fully benefit from online networking. These can be linked to products, innovations, or client
benefits and are implemented in order to learn more about clients and provide assistance, thereby
Today, the use of online social networking has cemented its place at the core of
process is challenging because it calls for a change in the organization's perspective because it
A study on the optimal marketing strategy
for beepbeep.ph.to significantly increase
its customer usage
may mean giving up some control in order to enable clients to communicate with them
effectively.
Search marketing is gaining traffic and visibility from search engines through paid and unpaid
efforts.
Online PR is a link-building tactic that involves creating a story or piece of creative content and
distributing it to the target.
Online partnerships refer to creating and managing long-term arrangements to promote your
online services on third-party websites or through email.
Interactive advertising is a type of advertising that encourages consumers to engage and
interact with an ad. It allows brands to establish and develop communication with their clients.
Opt-in email is a Web marketing term for email that recipients have previously requested by
signing up at a Web site or special ad banner.
Social media marketing uses social media platforms to connect with your audience, build your
brand, increase sales, and drive website traffic.
A study on the optimal marketing strategy
for beepbeep.ph.to significantly increase
its customer usage
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for beepbeep.ph.to significantly increase
its customer usage
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its customer usage
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