MARGRET MUKISA

Dedicated Customer Service professional with knowledge of service delivery and

proven multitasking abilities. Committed to maintaining professional relationships to
increase profitability and drive business results.

kmaggiem98@gmail.com Dubai, UAE

+971545740998

WORK HISTORY SKILLS

February 2022 to September 2022 • Employee timesheet processing
Personal Secretary • Database administration
Daoversal capital , Dubai • Business correspondence
• Documentation and control
• Credit and collections
• Managed phone and email correspondence and
• Report Development
handled incoming and outgoing mail and faxes. • Social media knowledge
• Supported company leaders by managing budgets, • Travel planning
scheduling appointments and organizing itinerary. • Meeting arrangements
• Liaised between clients and vendors and maintained • Administrative and report writing
effective lines of communication. skills
• Organized logistics and materials for each meeting, • Customer support
arranged spaces and took detailed notes for later • Technical Support
dissemination to key stakeholders. • Managing purchasing activities
• Surpassed team goals by partnering with colleagues • Payment posting
to implement best practices and protocols. • Organization
• Increased office participation in special events by • Inter-office communications
creating newsletter with detailed calendars and other • Digital File Management
office updates. • Office administration
• Built and maintained excellent customer relationships • Logging call information
through timely response to inquiries and going above • Inbound phone calls
and beyond to accommodate unusual requests. • Prioritization and Proposal writing
• Answered and managed incoming and outgoing calls skills
while recording accurate messages for distribution to • Multi media understanding
office staff. • High degree of multi-tasking and
• Created and implemented standard operating • Time management capability
procedures for records handling. • Integrity and professionalism
• Facilitated timely delivery of special projects to meet • Team leadership and Decision-
organizational and departmental objectives. making
• Proficient in all Microsoft, Filing
July 2020 to January 2022 and
Personal Assistant • Bookkeeping
Kobo logistics limited , Kampala • Excellent written and verbal
communication skills 
 • Attended meetings, took notes and tracked action
items.
• Coordinated international and domestic travel keytools
logistics including flight itineraries, hotel reservations • Microsoft office
and car services. • CRM software
• Communicated with internal departments, vendors • Canvas
and contractors to discuss schedules, project • quillbot
requirements and upcoming appointments. • wordpress
• Served as point of contact between clients and • Printing
managerial staff. • Social media apps
• Provided multifaceted services to professionals by • Google apps
managing mail, scheduling appointments and other • Grammarly
administrative tasks.
• Documented and distributed meeting notes to
identify, analyze and improve workflows.
• Collaborated in cloud environments such as Trello and
Google Workspace.
• Maintained and organized all shared drives,
documents and spreadsheets in Google Workspace. EDUCATION
• Updated spreadsheets and created presentations to October 2021
support executives and boost team productivity. Bachelor Mechanical design
structure and automation
January 2016 to August 2017 Jiangsu normal university, Xuzhou ,
Secretary China
Hegle Computer Consulting &IT Support Services Ltd,
Kampala
LANGUAGES
• Responded to emails and other correspondence to
English:
facilitate communication and enhance business
processes. Master or proficient (C2)
• Updated spreadsheets and created presentations to Afrikaans:
support executives and boost team productivity. Native Language
• Composed inter-office correspondence and provided
product and service information to customers. Chinese (Mandarin):
• Handled daily scheduling tasks and provided Intermediate (B1)
administrative support for entire department.
• Recorded and tracked operational expenses to
identify and eliminate wasteful spending.
• Maintained electronic filing systems and categorized
documents.
• Recorded daily financial transactions using
Quickbooks and handled payments of accounts.
• Provided onboarding and training for new support
staff.
• Reviewed and balanced daily bank deposits and
deposit report.
• Screened visitors and issued badges to maintain
safety and security.
• Provided clerical support to company employees by
copying, faxing and filing documents.
• Offered technical support and troubleshot issues to
enhance office productivity.