BUSINESS PROPOSAL

NAIL EXPERTS

PROPOSAL OVERVIEW

We, the consultants are proposing to the business the following:

1. For the process of the nail spa business:
a. Fix the nail spa business processes so that the customers would be satisfied with the new
process which is the nail spa service.
2. For the people involved in the nail spa business:
a. Fix the tasks and responsibilities of the people involved in the nail spa business so that they
could do all the things that they need to do, to accomplish all things the nail spa business needs.
3. For the tools and equipments used in the nail spa business:
a. Add tools and equipments that would be used for the nail spa business. One example is the
mobile spa for the nail spa business’ home service.
4. For the business method to be applied to the Nail Spa business:
a. Apply a method created by the business consultants that would satisfy the conditions the nail
spa business has to meet which are the increase productivity and cost efficient labor.

COMPANY PROFILE
Nail Experts is a small business that offers nail care services which is owned and operated by
Katie Nguyen. It quickly gained popularity in the community when it opened its first branch
because of the great customer service plus the variety of nail designs in their catalog.

Currently, the business is open 6 days a week and are usually fully booked throughout the day.
This year, it plans to expand their services to include home services.

PROCESS
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The new processes proposed by the business consultants to expand their service into home service
which will be followed everyday are the following:
● Accept phone calls/ online bookings for the clients who wants to book an appointment by
walking in or home service.
● If they want to walk-in but there are no available nail technician, ask them to wait for a
message confirming that there is a nail technician that’s available.
● If they don’t want to, introduce them the new home service.
● As they would like to the home service, let them book an appointment on the website.
● Select a service/s, then the time and/or date, add the address, confirm the booking and pay
using their credit card.
● Assign a home service nail technician.
● He/she should check if they have the sufficient supplies needed. After checking, they should
sanitize it.
● Make sure that all the tools and equipment in the mobile spa kit are complete and sanitized.
● Then the nail technician should go to the designated place
● Do the designated work.
● After the service, ask the customer if they are satisfied with the service or not.

PEOPLE

TASK AND RESPONSIBILITIES

(NAIL SPA)

Job Position TASK RESPONSIBILITIES

● Welcomes visitors by ● Make sure that she

Receptionist greeting them, in person records the transactions of
or on the telephone; the spa.
answering or referring ● Take care of booking
inquiries. appointments.
● Directs visitors by
maintaining employee and
department directories;
giving instructions.
● Maintains security by
following procedures;
 monitoring logbook;
issuing visitor badges.
● Maintains
telecommunication system
by following
manufacturer's
instructions for house
phone and console
operation.
● Maintains safe and clean
reception area by
complying with
procedures, rules, and
regulations.Maintains
continuity among work
teams by documenting
and communicating
actions, irregularities, and
continuing needs.
Contributes to team effort
by accomplishing related
results as needed

● Nail Technicians provide ● Nail Technicians are

Nail Technicians individualized nail services
and treatments to clients,
including manicures and
pedicures. They remove
previously applied nail
polish, shape and smooth
the ends of nails, clean the
nails, soften, push back
and trim nail cuticles, and
apply polish onto nails.
They may also apply
artificial nails or paint
designs onto nails.
responsible for
maintaining a safe and
sanitary work
environment. They must
uphold strict standards of
sanitation and sterilization
as directed by law and
established policies and
procedures.
● Nail Technicians work to
ensure their guests are
satisfied, so that they will
become repeat customers.
They work to build a
relationship with
customers and guide them
toward other services or
products they offer.

● Make sure that they clean

and sanitize their kits.

Owner ● must be the principal ● must comply with federal

strategist and planner. To and state business
understand the new licensing laws. From
business, as well as the forming a limited liability
 necessary resources and
strategies, it makes sense
to start with a business
plan and a marketing plan.
You’ll need to do research,
planning and writing to
develop a plan, and expect
to revisit and change it as
needed.
● She needs to identify
human resources needs,
write job descriptions,
screen and interview
candidates, train, manage
and pay employees. For
some businesses, it makes
sense to hire a dedicated
HR manager to handle
screening, hiring, training
and employee-related
processes.
company to creating legal
contracts, they must know
basics of the law and have
access to an attorney if
legal problems with
customers or employees
arise. You might need to
write, review and sign
legal contracts and sales
agreements. When legal
issues occur, you’ll need to
consult a lawyer.
● No matter how good your
product or service is, you
need marketing and sales
to drive business.
Marketing and sales
strategies and
implementations vary
widely, depending on the
business, and could
include tactics such as
print advertising, public
relations, online
marketing, networking,
cold calling and
commissioned
salespeople.
 Owner

Salon Service Home Service

Accounting And Production Accounting and

Finance Production
finance

Nail Technician Nail Technician

Receptionist 1 Nail Technician 1
7
Receptionist

Nail Technician Nail Technician

2 2

Nail Technician
Nail Technician 3
3

Nail Technician
4

Nail Technician
5

Nail Technician
6
TOOLS AND EQUIPMENT
I. Nail Spa Business Process
On a normal day of operations, the nail spa performs the following processes which are:
● Each nail technician is issued a manicure/pedicure kit.
● Cleaning and sanitizing the manicure kit is required after every job.
● One cleaning/sanitizing cycle usually takes 15 minutes.
● Consumable items such as alcohol, acetone, cotton, and nail polish are stored in the
shop only and can be requested from the receptionist for use.
● The jobs typically take approximately 60 minutes.
● When a job is completed, the nail technician hands a slip of paper to the customer
indicating the service that was done. The customer brings this to the receptionist
counter and pays for it.
● The receptionist issues a receipt for every payment.
● Here are some decisions involved in the process.
○ Reservations are done by phone call, SMS, or just walking in.
■ For walk-ins, if no one is available, the receptionist informs the customer
and asks if he/she is willing to wait or would rather set an appointment
for a later date/time.
■ Appointments can only be kept for 10 minutes past the actual time. If the
customer does not arrive until then, the appointment will be cancelled
and offered to other walk-in customers waiting.
○ The customer chooses a design from the catalog, and shows it to the assigned
technician. If the customer can’t make a decision, the technician provide
recommendations.
○ Before starting, the nail technician must first check if they have an adequate
supply of consumable materials (alcohol, acetone, cotton, massage oil, and nail
polish). If not, they may request these from the receptionist and sign the logbook
request for supplies.
○ The receptionist checks if the customer is satisfied with the service, if not, they
may have the service redone or receive a voucher as a refund.

II. People ( Home Service)

Katie employs a total of 9 people to help her run the spa:
● 1 receptionist - The receptionist takes care of booking appointments. They usually get
these via phone calls, SMS, or as customers walk into the spa.
 ● 7 nail technicians - Aside from doing the actual job, they are responsible for maintaining
and cleaning their kit, and the area they worked in.
Katie visits the spa daily to check how the business is going. There are also times where she
answers the phone and take reservations. She would oftentimes walk up to customers asking
how they are doing, and if everything is in order. When a customer is not satisfied with the
service, she makes it a point to understand what has gone wrong, and how it can be corrected,
and avoided in the future.
Before, the nail spa business has 8 nail technicians for the walk-ins only. This also includes the owner.
But now we propose them to hire 3 nail technicians which will serve as the technicians for the home
service.

Tools and Equipment

A. What different steps or processes does the business perform on a normal day of
operations?
B. Are there tools or equipment needed for each of these steps/processes? What
are they?
Yes, there are tools needed for the processes. They are the following:
1. Netbook (logbook)
a. User - owner
b. Function - this is used for keeping track of the workers’ data.
c. Cost - ₱ 5,283.00
2. Netbook (Reservations/Appointments)
a. User - receptionist
b. Function - used for online bookings through website, home service
appointments and feedbacks.
c. Cost - ₱ 5, 283.00
3. Mobile Spa
a. User - nail technicians
b. Function - is a kit that all the tools and equipments (such as foot bubbler
with heater, foot paraffin machine, hand paraffin machine, foot file, nail
polish and rack, hand towels, nail cutters, nail files etc.) are in there.
c. Cost - ₱ 6, 000.00
 METHOD

METHOD GUIDE
I. Business Overview
Katie found her success in the nail spa business by knowing her customers and making a
point that they are fully satisfied with the service. She doesn’t do a lot of marketing and
advertising. For her, what she found effective in growing her business is through “word of
mouth”, recommendations given by satisfied customers to their friends, and their friends’
friends.

II. Method
Refined, Improving Services and Expenditures Method

Refined means developed or improved so as to be precise or subtle. For the nail spa business,
we have developed our service through adding a new service which is the home service.
Improving Services meaning, as we refined our service into home service, we have also
improved by using a mobile spa which is more efficient for our new service.
Expenditures meaning, is the action of spending funds or the amount of money spent. For the
nail spa business, we invested practically for our mobile spa` but with our home service, we
earn more because it’s going to be patronized.

III. How It Works

A. The RISE (Refined, Improving Services and Expenditures) Business Method is focused
mainly on what the nail spa business does. So, this business method works on 2
seperate ways which are the following:

1. For service improvement and productivity:

a.) Coordinate, Happen, Expand, Concept, and Know Plan (CHECK Plan)
This plan would cause the business to work together as a team very well without
contradicting each other which is to coordinate,next one is to make it happen; by happen this
means to make it all work out. Expand, meaning that we have already (expanded) have a new
service which is the home service, concept is to know how are we going to make it happen and
lastly is to know the challenges that we might encounter and how are we going to overcome
those problems.

2.For service promotion:

a.) Advertise, Establish, Introduce, Offer, and Upgrade Plan (AEIOU PLan)
This plan would be further improved through the following: Advertisement, which can
help the business to be known. In order to achieve this, we need to make a Facebook Page of
our nail spa business. We will also establish the business by hanging out some tarpaulins on
establishments that are known which is near our location. We can also hand out flyers to our
clients after their spa sessions. To introduce meaning, we are going to inform our customers,
old or new about our new service. As we introduce it to them, we would like to offer this
service to them, if they would want to try it at the comfort of their own homes. And lastly, to
upgrade meaning as we do the first ones, we are able to give them a new experience which
they can enjoy and be happy about that they can tell it to their friends and families.

IV. Impacts on the business

A. How it improves the Nail Spa Business

1. It improves the business because RISE method focus on improving the

services, and it helps us to reduce the expenses, which is the real goal of
this method.

B. How it reduces the weaknesses of the business.

1. Because of this method we can accommodate all the customer that needs the nail spa
service. It can reduce the weaknesses of the business by making sure that the customers
and clients have a wonderful and relaxing experience with our home service. Since it’s a
home service, it would be much easier for the customers not to go into the spa anymore
and just enjoy the service at the comfort of their homes.

V. Effects of the business method on the process

The R.I.S.E method will have a huge impact for our process, because of our unavailability
to accommodate customers in walk-ins many reservations are cancelled. Improving our service
into home service, will help the spa to accommodate more customers without affecting the
services in the shop.
 VI. Effects of the business method on the tools and equipment?
Since we want to achieve a home service, we innovated our tools with a mobile spa which is an
attache case that includes all of the tools and equipments for the home service, it’s so much
easier because you can just use it as an stroller.

VII. Effects of the business method on the people in the business

This business method can give them a good opportunity and a good time to enhance their skills
more which is essential for them.
VIII. Assessment of the chosen business method
Increasing Productivity
a. The business applies a method that allows the business to have a more proper
service than the services before. The method serves as a milestone to maximize
the walk-in customer in the spa. That is why the method is very efficient in
process.

Cost efficient
b. The business applies a method that allows the business to have a more proper
service than the services before. The method serves as a milestone to spend practically rather
than too much but in the end they will earn much more.

RECOMMENDED SUMMARY
For the nail spa business, we recommend the following:
1. For process
a. Organize the nail spa processes (as shown in the process flowchart above) by
first having a goal, knowing the start and end points, and all the decisions and
outcomes involved in the process. This needs to be done daily to ensure all the
owner, receptionist and the nail technicians would be able to do all their tasks
for the day and to ensure that the customers would be satisfied with the new
service of the Nail Experts.

2. For people
a. Make an organizational chart of the nail spa business to know all who are
involved in the business and how they could contribute to making the business
successful. After, we recommend to have a detailed description of all the
 responsibilities and tasks each person involved in the business have so that they
would know what to accomplish for a day or for a given period of time.

3. For tools and equipment

a. Find nail spa tools and equipment online which are low in price but high in
quality that would make the laundry processes faster so that there would be
increased productivity in the laundry business. The nail spa business doesn’t
need more tools and equipment since it would be easier for them to have a kit
that all of the tools and equipments are already inside. Which is handy because
they can use it as a stroller bag.
4. For the business method
a. Apply the RISE method (Refined, Improving Services and Expenditures)

The R.I.S.E method will have a positive effect for process , because of our unavailability to
accommodate customers in walk-ins many reservations are cancelled. Improving our service
into home service(Refined), will help the spa to accommodate more customers without
affecting the services in the shop.

The RISE business method helps the Process part in a way where it would organize the
flowchart the business has in the process part. For the People part, the business method would
help the process part in a way where the people in the nail spa business would know what the
tasks and responsibilities are to do with the business. For the tools and equipment, it would
help with the things the nail technicians need to use.

The RISE business method relates with the Process part in a way that it can speed up the daily process of
the nail spa business because this will help on how are we going to accommodate the client’s need
without any restrictions and for organizing the tasks and responsibilities.

CITED RESOURCES

http://thevanityessentials.com/index.php?main_page=index&cPath=35
http://ph.priceprice.com/ASUS-Eee-Box-PC-B202-1075/
http://www.lazada.com.ph/shop-landline-phones/
http://www.officewarehouse.com.ph/product/12019/