SOARES FILHO, MARCOS ANTONIO

· Skype ID: SSSWH16

· Email address: dungasobral30@gmail.com
· Date of birth: 01/29/1994
· Field of Training Desired: Front Desk
· Video Resume: https://youtu.be/cuPjNyTgG5g

ABOUT ME
I am highly motivated and enthusiastic always willing to learn,work.well with others as well as
efficiently on my own.I am always up to new and exciting challenges and love to learn.I am looking
to expand my knowledge I learnt during my experience with Royal Caribbean International, while
also giving my best to my employer

EDUCATION
· University/School Name: Luis Felipe School
· Location (city and country): Sobral-CE, Brazil
· Website: https://www.escol.as/60431-eefm-professor-luis-felipe
· Institution Start Date (month and year): 01/12/2009
· Graduation/Expected Graduation Date (month and year):12/09/2011
· Field of Study:

LANGUAGES
· Portuguese: Native
· English: Fluent
· Spanish: Fluent

WORK EXPERIENCE
· Employer Name: Royal Caribbean International
· Location (city and country): Florida, US
· Website: https://www.royalcaribbean.com/
· Job Title: Senior Guest Services Officer
· Dates of Employment: August/2016 - January/2022
· Responsibilities and achievements: Responsible for manages all guest concerns in a
considerate, professional and positive manner by showing empathy and listening actively.
Responds effectively to guest and crew member questions, requests, comments or
complaints.Takes ownerships and provides timely responses.Provides a seamless, well
organized immigration process for all guests. Ensures timely clearance of the ship in all ports-
of-call and is a driving force to ensure maximum compliance with all internal requirements
and external authorities as it relates to guest immigration and clearance. Ensures accurate
guest folio and monetary transactions.
 · Employer Name: Royal Caribbean International
· Location (city and country): Florida, US
· Website: https://www.royalcaribbean.com/
· Job Title: Communication Service Specialist
· Dates of Employment: March/2022 - March/2023
· Dates of Employment: from (month and year) to (month and year)
· Responsibilities and achievements: Manages all guest concerns/questions regarding Royal
Caribbean digital platforms in a considerate, professional and positive manner by showing
empathy and listening actively. Takes ownerships and provides timely responses.Responsible
for manage guest and crew network concerns in a considerate, professional and positive
manner by showing empathy and listening actively. Work alongside with onboard Marketing &
Revenue manager with marketing strategies to boost onboard revenue.

COMPLEMENTARY DEGREES
· N/A

SKILLS
· Computer: Microsoft Office, Fidelio, Adobe, Photoshop.
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