Metrics

#VALUE!
Marriot Bonvoy Enrollments

Last Night
Last Night Arrivals Last Night Enrollments - Last Night Enrollments -
Non-members GS Enrollments - F&B SPA MTD YTD Varaiance To Goal Goal Status
76 3 0 0 45 112 25% 35% U

Upselling - TSA

Last Night
Last Night Rooms Last Night F&B Upselling Upselling Upselling Revenue
Last Night Arrivals Upsold Packages Upsold Revenue Revenue MTD RevPAR Uplift %YTD YTD YTDGoal Status Hamdi(9)
101 6 0 8,940 26,910 157,860 1,700,000 U

Romantic Setup Packages Upselling

Last Night Packages

Upsold Last Night Revenue MTD Revenue YTD Revenue YTD Goal Status
0 0 0 5,400 32,900 K

Mobile Key
Process C/In (Goal - 97.9%) Room Ready Notification (Goal - 94%)
Last Night
Last Night Score MTD Score YTD Score Score MTD YTD Score
100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

Guest Voice
Tripadvisor
ITRec MTD MTD Ranking ITRec YTD YTD Ranking Goal Status Social Media Score Ranking
77.80% 8 77.00% 11 81.00% K 4.4 6/175

Staff Service MTD MTD Ranking Staff Service YTD YTD Ranking

66.70% 11 75.00% 13

Cleanliness MTD MTD Ranking Cleanliness YTD YTD Ranking

77.80% 8 78.30% 11

Food & Beverage Food & Beverage

MTD MTD Ranking YTD YTD Ranking

66.70% 6 63.30% 5

Elite Appreciation MTD Ranking Elite Appreciation YTD Ranking

MTD YTD

50.00% 9 62.50% 11

Maintenance and MTD Ranking Maintenance and YTD Ranking

Upkeep MTD Upkeep YTD

66.70% 9 67.30% 8

Last Night GSS Last Night

Surveys Green Yellow Red Social Media Green Yellow Red
5 4 0 1 4 2 2 0

Venues Tripadvisor Ranking

Donate to Educate Donate to

Seasonal Tastes Hunters Luxe Lounge Sabai Thai Mix Heavenly Spa last night Educate MTD Donate to Educate YTD
8/1038 35/1038 26/1038 34/1038 1/1038 (1/49) 0.00 1.00 207.20
GSS Comments
Number of
Rating Guest Name/Tier Rom Number Nights Comments Remarks

9
Roudha Sultan 104/106/110 1 No comments
Almaadeed
10 Mastoura Alnobi 525 1 No comments
10 Fatma Alamri 324 1 No comments
10 Kristoffer Engelbaek 621 still in house No comments

5 Arvid Boehnke
Overall Comment
The Hotel only focus on the Brunch guests which probably responsible for the increased number of COVID cases. Pool area getting transferred into restaurant
space umbrellas from the pool removed to Bar area ensure the people can drink more. This is completely un-responsible. Where are the 30% to 40% occupancy
restrictions for indoor and outdoor restaurants. Hotel Staff correctly removed people from the gym when more people than allowed been there. But why the
Hotel implement different ways of implementing? The loose Interpretationen of the Corona rule for the Brunch may one reason why steam, sauna etc. have to be
shut down again what only affects quiet and respectful people which not flush the amount of money into the Hotel as the loud, drunken partially disrespectful to
lady’s Brunch guests. Further the Main Chef in the Club Lounge are very disrespectful in ignoring the guests. Once I be sitting with another guest and they pushed
a ugly smelling trolley into the lounge and loudly removed the remaining food and dishes. The comment of my colleague (an guest of your Hotel) to respect our
conversation and be less noisy he simply ignored. In room dining: When I be 10 min late for dinner everything is removed (no problem with this) I ordered in room
dining. First the tray smells Thant you don’t want to eat at all which would have been the better option considering the quality of the ceasers salad. I ask for
shrimp to be added which around the world are grilled and not row. With chicken is the same. Correct? The salad contains just defrosted shrimp hence the entire
705 still in house salad was swimming in some undefinable shrimp water. This is the new quality standard of the food? Positive when Mrs. Tulin supported me with the order of
Wine for Christmas Day and New Year everything worked fine. I only did not understand why the housekeeping removed the wineglass with the bottle only half
empty? Am I known for stealing Hotel belongings? Finally valet parking. At evenings it’s a desaster. Cars getting parked on the driveway to the carpark and
driveways between the parking bays that nobody who parks the car himself can safely get to there. The way this people from valet parking driving, everyone
should park the car himself. I‘m sorry to say I driving fast but on the way to the upper deck one a valet driver with an BMW M5 tried to overtake me on the ramp
almost crashing into me. Even during reversing into the parking bay he pressed the throttle like on the Formula 1 starting grid. Talking to him advising that this is
not his car was not very fruitful. This is not the only time I experienced this. With 4x4‘ they speeding over the speed breaker as no carpenter would do. Positive,
the gentleman from the morning shift offered great help when my battery was flat to get the car up and running. I really appreciated this. Finally, the team let me
run into the ministry of health guy checking people using mask or not. I not denying that I should not have forgotten the mask. It’s completely my fault. But when
your team know this people in the Hotel and they see me without mask on the way to outdoor sport they should have told me and not happily watching me
getting myself last warning. I talk about Hotelmanagement member. This would show more than word that I really welcome in the Westin Doha Hotel & Spa.
Respectfully, Arvid.

5 Igor Chervenko Google survey n/a No comments

Social: Comment
4 Kishor More Google survey n/a
Excellent place for buffet 😋

Social: Comment
10 Ahmed RPVL 4 1 POSITIVE: The very private pool is superb and the space is to the liking NEGATIVE: The breakfast is very poor. The place needs one of the employees to tell you
some information about the villa, for example, the ceiling, the swimming pool opens and closes, and we don’t know.

4 suresh del Google survey n/a No comments

Service Opportunities
Guest Name Room Num. LOS Dep. Date Opportunity/Situation Follow up/Action
 - - - - - -

Last Night Occ. Today Occ. House Status

(Minus Total Occ Comp CXL & No- (Minus
Comp&Huse) Rooms Rooms PAX show Comp&Huse) Rooms PAX Arrivals Departures
94.78% 349 4 412 17 and 0 89.29% 325 380 33 52

Last Night Gold

Arrivals Last Night Last Night
Platinum/Titanium AmbassadorsArrival Last Night VIP Today Today Today
Arrivals s Arrivals Gold Today Platinum Today Titanium Ambassadors VIP
1 3 1 10 1 0 2 2 9
Out Of Service Rooms
OOS Reason Release Date OOS Room Type Reason Release Date
Room Type

- - - -

Daily Guest In-house Update Daily Guest In-house Update (Pax)

Hotel Occupied Quarantine Occupied Hotel

Total Rooms Quarantine Occupied Pax Total Pax
rooms Rooms Occupied Pax

128 221 349 161 251 412

Occupied Quarantine Rooms Occupied Quarantine Pax

Guest Medical Staff Westin Staff Guest Medical Staff Westin Staff

211 4 6 230 6 15

Group Name Rooms PAX Remarks

FPVL Abdulla Issa Alsultan; Many guests were seen moving in to FPVL on 05.02.21 late night, since Mr. Alsultan didn’t respond to our calls, we went to the villa,
and explained to him that the gathering of guests in the villa was more than what has been advised to us from the Ministry, so we requested him to maintain a
maximum of 5- 6 occupants as he was celebrating his birthday. Since, he said his guests would leave only around early morning, we convinced him to take one more
Villa, which he agreed to. And, one of the guests in Villa 5 Mr. Jassim Abdulqader is staying in suite M30.
 Dept. No. Escalations Remark

 IRD 2

 CONCIERGE 1

 HK 6

 ENGINEERING 4

 SECURITY 0

IT 0

Room Number Case Contact Name Case Subtype Description

0537 Kkhaled Alyafei TV Other Issue TV is not working

Please place it inside the

Bathroom Amenities Full room the guest went for
0320 Ace Brayan Bernabe Set breakfast

Please place it inside the

room the guest went for
0320 Ace Brayan Bernabe Set of Towels breakfast

0005 Abdulla Issa Alsultan Ice Bucket Request

0710 AISHA AL KHATER Luggage Check Out

0543 Maitha Jaber Alkuwari Make Up Mirror

0224 Sudhir PANDRA Bottle Water Request

0632 ABDULLAH ALKHYATI Bottle Water Request

 Please place it inside the
Tea/Coffee Amenity room the guest went for
0320 Ace Brayan Bernabe Replenishment breakfast

0510 Ali Alkhater Room Service Menu

roof to be closed plesae as
0002 Katie Victoria Rodopoulos Other Engineering it is raining as per the guest
please visit the guest room
he needs assistance with
0510 saleh Mejali Alhumaidi Other Engineering the TV plesae
 Case Owner Date/Time Opened Date/Time Closed

STEVEN RGWAFA 2/5/2021 16:31 2/5/2021 16:56

SOHEL RANA 2/5/2021 9:35 2/5/2021 9:51

SOHEL RANA 2/5/2021 9:35 2/5/2021 9:51

SHAFIQUL ISLAM 2/5/2021 22:40 2/5/2021 22:57

RUPESH ALE 2/5/2021 14:31 2/5/2021 14:48

NEWTON OCHIENG
ODHIAMBO 2/5/2021 17:18 2/5/2021 17:36

GXP_Housekeeping 2/5/2021 14:26 2/5/2021 14:44

GXP_Housekeeping 2/5/2021 19:15 2/5/2021 19:45

GXP_Housekeeping 2/5/2021 9:35 2/5/2021 9:52

GXP_Food/Beverage 2/5/2021 20:51 2/5/2021 21:13

GXP_Engineering 2/5/2021 20:49 2/5/2021 22:06

GXP_Engineering 2/5/2021 21:34 2/5/2021 22:06

Case Duration/Age
Case Priority
(Mins)

25.22 15 Minutes

16.92 15 Minutes

16.78 15 Minutes

17.45 15 Minutes

16.9 15 Minutes

18.68 15 Minutes

18.15 15 Minutes

29.37 15 Minutes
 17.1 15 Minutes

21.67 15 Minutes

77.6 30 Minutes

31.5 30 Minutes