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Task ID
Milestones/Tasks
number
Start Due
Notes Duration
Date Date
In hrs/days
Seydou has informed us Terrific Tablets will offer the tablet service 1 day
3 days
1 day
Terrfic Tablets offers branding packages as a seperate offering. 1 day
Seydou will work with the marketing departement to ascertain branding 1 day
5 days
No upgraded tablets ; getting what's available for launch, but will swap for
11 days
uprgaded ones after
4 days
4hrs
3hrs
Seydou will work with Terrific Tablets to select an electrician ideal for the job 1 day
6 days
1 day
1 day
1 hr
2 hrs
1 hr
2hrs
1 day
1 day
1 hr
2 hrs
1 hr
2hrs
1 day
1 day
10 days
1 day
3 days
1 day
1 day
1 day
10 days
PHASE ONE
Task Owner Status
M T W R F M T W R F M
ONE PHASE TWO PHASE THREE
T W R F M T W R F M T W R F M T W R F M T W R F M T
PHASE THREE PHASE FOUR
W R F M T W R F M T W R F M T W R F M T W R F
Task Brainstorm
Task
schedule
Train some staff
keymeeting with GMat two restaurants in using the
staff members
new
Test tablet system of trained staff members taught to use the
the efficiency
new tabletmembers
Key staff system trained in the new system train waitstaff on
the new tablet system
Test
Run atrianed waitstaff
simulation in new
of the usingtablet
the new tablet
system system
with guests to test
run the system with trained waitstaff
Notes
Seydou has informed us Terrific Tablets will offer the tablet service
No upgraded tablets ; getting what's available for launch, but will swap for uprgaded ones after
Seydou will work with Terrific Tablets to select an electrician ideal for the job
Confidence
Estimated Duration
Optimistic Most Likely Pessimistic Rating Known Dates
(Days)
(H/M/L)
1 H
3 3 4 7 H
1 H
1 H
1 H
5 4 5 7 H
11 10 11 20 M
1 M
4 3 4 7 L
1 M
1 H
6 5 6 10 M
1 M
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Additional Resources
Title Link Date Added
Step byDevelop
How to step guide to tabletop POS
a Successful tablets
System Buzztime Business 25/10/2021
Implementation
Why Tablets on plan
Restaurant Tables Are Here to Talech 25/10/2021
Stay eater.com 25/10/2021
Mojo iCuisine ResearchGate 25/10/2021
Best uses of tablets at your restuarant business.com 29/10/2021
Best questions
Effective to ask
strategies to in a restaurant
improve survey
your restaurant restaurant.eatapp.co 29/10/2021
services posist.com 29/10/2021
Notes
How satisfied are waitstaff with using the new Waitstaff can log into their tablet account on the
tablets? first
The try
length of the average customer visit shortens
Has revenue increased? by 15% who used tablets are 50% more likely to
Guests
Do the new tablets improve the user experience? recommend the restaurant
98% of customers who used totablets
a friendrecieved the
Does new tablets
How many increase
waitstaff userabout
are raving satisfcation?
the new correct order
tablet system?
Criteria Met?
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Survey Questions
Quality Standards
Criteria/Description
Reducing average Evaluation
ticket time to 8 minutes for How satisfied Questions
are customers with time it takes
appetizers and 12 - 15 minutes for entrees to
Arerecieve their
waitstaff orders?
meeting orders quicker than
before?
Less than 5% of customers who use tablets Do customers complain about using tablets to
report technical issues each week place orders?happy with tablet system over old
Are waitstaff
system?
Less than 2% of customers complained about How difficult was your experience with our tabletop tablet?
their
Overorders
90% of guests use tablets to place How satisfied were you with your order via tabletop tablet?
orders onofreturn
The rate visitsorders has decreased by
returned You received
In what the was
condition correct
theorder
orderyou
youmade via tabletop
received which youtablet.
made via
over 90% tabletop tablet?
You waited for ten minutes or less before you were seated at your
Average wait time is at 10 minuites or less table.
Wait times at Sauce & Spoon's lobby before guests are seated at
a
Intable
your are reasonable.
experience what can we do to improve our tabletop tablet
service at Sauce & Spoon?
Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option
I come by at least#3
once a
Multiple choice This is my first time I visit occasionally month
Yes/No Yes No
Multiple choice Easy Needed a bit of practice Had to ask a staff
True/False 1 0
True/False 1 0
Multiple choice 8 minutes or less 9 to 12 minutes 13 to 16 minutes
True/False 1 0
Open-ended Open ended
Scaled I strongly agree I agree Neither agree nor disagree
Yes/No Yes No
Open-ended Open ended
True/False 1 0
Scaled 1 2 3
Scaled Very difficult Difficult Had to ask
Neither for help
satisfied nor
Scaled Very satisfied Somewhat satisfied dissatisfied
True/False 1 Not all my orders were 0
Multiple choice I received my exact order correct I received the wrong order
True/False 1 0
Scaled I strongly agree I agree Neither agree nor disagree
Open-ended Open ended
pends on question type)
Option #4 Option #5
I dine with you weekly
4 5
Easy Too easy
Somewhat dissatisfied Very dissatisfied