Scribd Logo
Upload

Welcome to Scribd!

  • 01-SC-22 How To Do Investigate

    Uploaded by

    Tan Dara
    8 views1 page
    The document provides procedures for security staff to handle lost property at a hotel room. It outlines 7 steps for staff to take including noting details of the report, checking the room location, obtaining guest and staff names, checking guest records, interviewing relevant staff, searching the area, and conducting body checks at employee entrances. The overall goal is for security staff to have a standard procedure to follow when handling cases of lost hotel property in guest rooms.

    Original Description:

    Original Title

    01-SC-22 How to do Investigate

    Copyright

    © © All Rights Reserved

    Available Formats

    DOC, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document provides procedures for security staff to handle lost property at a hotel room. It outlines 7 steps for staff to take including noting details of the report, checking the room location, obtaining guest and staff names, checking guest records, interviewing relevant staff, searching the area, and conducting body checks at employee entrances. The overall goal is for security staff to have a standard procedure to follow when handling cases of lost hotel property in guest rooms.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    8 views1 page

    01-SC-22 How To Do Investigate

    Uploaded by

    Tan Dara
    The document provides procedures for security staff to handle lost property at a hotel room. It outlines 7 steps for staff to take including noting details of the report, checking the room location, obtaining guest and staff names, checking guest records, interviewing relevant staff, searching the area, and conducting body checks at employee entrances. The overall goal is for security staff to have a standard procedure to follow when handling cases of lost hotel property in guest rooms.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Alila Hotels and Resorts Management

    OPERATION MANUAL

    Document Number : 01/SC-0201/24 HOD Verify :


    Originator : Security
    Department : Security MD :
    Approval
    Section :
    Job Category : Security Operational check list Revision :
    Task : Handling lost hotel property at Page : Page
    room

    STANDARD

    All Security staff should understand how to standard handling of the case

    PROCEDURE

    1. Note all data’s while it received ( Info from who , Date ,time ,location ,the
    person name and simple chronology )
    2. Check to location
    3. Get name of guest and staff in charge at room also the record
    4. Guest data at Front Desk
    5. Make interrogation of staff with permit to Department concern
    6. Do searching and sweeping area possible ( at pantry , Trolley ,Locker )
    7. Body checking at the Employee Entrance

    You might also like