Training for Knowledge & Livelihood (TKL college)

ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M
Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602
Email: Info@tkl.edu.au www.tkl.edu.au

Blue Healer Resort and Spa – Complaints Register Template

Date of Complainant Person Description of Systemic improvement

Cause Resolution Comments
complaint name responsible complaint required

25th March, Com 1 Aus. They doubted Lack of Australia said it will try to track When the One such change would
2022 Customer their ability to clarity on down the necessary issue was be to allow customers to
Service and benefit from Aus's information and apologised for finally fixed, score their experience
Events online coaching capabilities. any inconvenience. Soon, a the customer and remark on ways in
Manager since they were representative will contact you was very which it might be better.
unfamiliar with it to assist you in resolving this appreciative. By identifying the source
and worried that issue. Aus. thanked the client of the problem, the
it would be for their patience and organisation may acquire
always on and promised them that their actionable information
distracting. feedback will be considered that may be utilised to
when deciding how to proceed improve its offerings.
with their coaching.

15th Aug, Com 2 Aus. The customer The client's The service agent expressed None In order to reduce noise
2022 Customer complains that immediate regret for the trouble and said provided. complaints from guests in
Service and their noisy neighbours they will call the hotel right adjacent rooms, the hotel
Events neighbours started the away to work out a solution. If may elect to improve
Manager keep them up at trouble. a guest at the hotel complains soundproofing. The hotel
night. about noise, the management staff might get training to
will take the necessary handle these situations
more effectively and

SITXCCS015 Complaints Register Template v1.1 1

 Training for Knowledge & Livelihood (TKL college)
ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M
Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602
Email: Info@tkl.edu.au www.tkl.edu.au
measures to lower the provide guests with
volume. solutions more quickly.

25th Oct, Com 3 Aus. The late arrival The In my capacity as a customer The complaint The business might take
2022 Customer of their supper complaint service representative, I wrote states that the actions like giving
Service and irritated the didn't the customer to express my customer accurate delivery
Events consumer. specify why regret for the delay and any accepted their estimates and frequently
Manager Customer the meal difficulties this may have apologies. analysing its delivery
placed an order, wasn't created. The firm process to discover areas
yet it took longer delivered acknowledged the customer's for improvement to cut
than anticipated on time, so urgency and promised them down on future delays.
to acquire their it's hard to steps would be done to avoid The organisation may
dinner. know what future delays. The email went also emphasise
happened. on to enquire whether there communication with
However, was anything further the customers in order to
there are a business could do to make keep them updated on
number of amends. delivery status and any
factors that potential disruptions.
may be
causing the
hold up,
such as
traffic, a
culinary
mishap, or

SITXCCS015 Complaints Register Template v1.1 2

 Training for Knowledge & Livelihood (TKL college)
ABN: 97 619 537 692 RTO Code: 45509 CRICOS Provider Code: 03770M
Suite 707, Level 7 159-175 Church Street, Westfield Shopping Centre, Parramatta, NSW 2150 P 02 8677 3602
Email: Info@tkl.edu.au www.tkl.edu.au
problems
with the
delivery
team.

SITXCCS015 Complaints Register Template v1.1 3