EXERCISES

True/False Questions.
1. Managers who can see the overall relationship among their organization, its competitors,
its suppliers and the economy are said to have good conceptual skills.

( Answer : False )

2. When the CEO of Megah Holding acts as a liaison between his company and an outside
constituent, he is fulfilling one of his roles as interpersonal roles.

( Answer : True )

3. Middle managers are usually called supervisors and are responsible for directing day to
day activities of operational employees.

( Answer : False )

4. Conceptual skills involve the ability to work effectively with members of one’s own
workgroup as well as other workgroups within the organization.

( Answer : False )

5. First-line managers supervise individuals who are responsible for producing the firm’s
product.

( Answer : True )

6. Planning involves monitoring the performance of the organization, identifying deviations

between planned and actual results and taking corrective action when necessary.

( Answer : False )

7. Managers who train their workers to use the fewest inputs to get an optimum output are
focusing on effectiveness.

( Answer : False )

8. Taking visitors to dinner and attending ceremonies are part of the figurehead role.

( Answer : True )

9. Sara, the store manager makes up the weekly schedule for her employees and is said to
perform informational roles.

( Answer : True )

10. In a very large corporation, planning for the cooperation as a whole needs to be done
topdown as the middle managers have a better conceptual picture of the whole
organization.

( Answer : True )

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 11. The proportion of managerial skills is the same at every level of management.

( Answer : False )

12. Top-level management is responsible for translating long-term goals into specific goals.

( Answer : False )

13. Henri Fayol is the first person to recognize that successful managers must understand
the basis of managerial functions.

( Answer : False )

14. According to Peter Drucker, no amount of efficiency can make up for the lack of
effectiveness.

( Answer : True )

15. Disseminator seeks and receives information, scans periodicals and reports and
maintains personal contact with stakeholders.

( Answer : True )

Multiple Choice of Questions.

1. An organization is a group of individuals who work together .

A. To maximize shareholder wealth
B. To generate the most profit
C. To become more efficient
D. Toward achieving common goals

2. Lisa is a front desk manager at Northern Resort. When dealing with unhappy customers,
Lisa is performing her role as .
A. liaison
B. disturbance handler
C. negotiator
D. spokesperson

3. The ability to process information about the internal/external environment of the

organization and determine its implications refer to .
A. Technical skills
B. Human skills
C. Conceptual skills
D. Decisional skills

4. Which of the following is an example of a decisional role?

A. Allocating resources for the organization
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B. Attending trade exhibition event
C. Disseminating first-hand information
D. Initiating innovation in the organization

5. Assign machines and supplies for each worker. This is an example of which management
function?
A. Planning
B. Organizing
C. Leading
D. Controlling

6. Which of the following best represents the Mintzberg’s Model?

A. Top-level managers, middle-level managers, lower-level managers
B. Technical skills, human skills, conceptual skills
C. Interpersonal roles, informational roles, decisional roles
D. Planning, organizing, leading, controlling

7. __________ refers to the ability to choose appropriate objectives and do the right things
A. Effectiveness
B. Efficiency
C. Productivity
D. Performance

8. Which of the following whose work is to supervise a small workgroup composed of

operational workers?
A. Executive Committee
B. General Manager
C. Supervisor
D. Operation Manager

9. Which of the following tends to be least important to the success of lower-level managers?
A. Conceptual skills
B. Human skills
C. Technical skills
D. Computer skills

10. Meeting with assistant manager to review employee’s performance, refers to .

A. Planning
B. Organizing
C. Leading
D. Controlling

11. Which of the following is not the concept of efficiency?

A. Always hitting the bull eye
B. Process of saving energy
C. Encourage workers to multitask
D. Simplify the process

12. Which function of management involves monitoring how the business is performing?
A. Planning
B. Organizing
C. Leading
D. Controlling
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13. All the following are elements of the organization, EXCEPT
A. Top management
B. Employee involvement
C. Government assistance
D. Profit generation

14. Which of the following initiates change, and adopts innovations or new strategies in the
organization?
A. Negotiator
B. Resource allocator
C. Entrepreneur
D. Spokesperson

15. They bargain with suppliers, customers and others for better quality, lower prices
and better delivery.

A. Negotiator
B. Resource allocator
C. Entrepreneur
D. Spokesperson

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