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  • Activity 03

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    Allisson Guanoluisa samaniego
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    Allisson Samaniego wrote to SHISEIDO Company's customer service to inform them that a makeup product order arrived damaged on January 20, 2023. The delivery box was crushed and open, and many of the makeup products inside were broken or open due to damage in transit. Ms. Samaniego requested reimbursement for the damaged order or an exchange for replacement products in good condition to resolve the problem.

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    Allisson Samaniego wrote to SHISEIDO Company's customer service to inform them that a makeup product order arrived damaged on January 20, 2023. The delivery box was crushed and open, and many of the makeup products inside were broken or open due to damage in transit. Ms. Samaniego requested reimbursement for the damaged order or an exchange for replacement products in good condition to resolve the problem.

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    © All Rights Reserved
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    5 views1 page

    Activity 03

    Uploaded by

    Allisson Guanoluisa samaniego
    Allisson Samaniego wrote to SHISEIDO Company's customer service to inform them that a makeup product order arrived damaged on January 20, 2023. The delivery box was crushed and open, and many of the makeup products inside were broken or open due to damage in transit. Ms. Samaniego requested reimbursement for the damaged order or an exchange for replacement products in good condition to resolve the problem.

    Copyright:

    © All Rights Reserved
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    of 1

    Guayaquil January 21, 2023

    SHISEIDO Company

    Customer Service.

    Greetings I am Allisson Samaniego. I am writing to inform you that on January 10, 2023 I made
    an online purchase of some makeup products which arrived at my home on January 20, 2023
    in a bad condition, the box was all damaged, crushed and open, the makeup products were
    damaged as blush, foundation, bronzer and eye shadow were broken, lipsticks, serum,
    mascara and foundation were open and some brushes were broken (attached evidence).

    Unfortunately all the makeup product was damaged.

    I would be grateful if, in order to solve this problem, I could be reimbursed for the money I
    spent on the makeup or if I could be given an exchange of the product, but in good condition.

    I am waiting for your response and a solution to my problem as soon as possible.

    Thank you very much.

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