Team Meeting

July 21st / 10:00 AM / CONFERENCE ROOM

 Attendees
 Financial Analyst
 Fulfillment Director 
 Human Resources Specialist 
 Quality Assurance Tester 
 Customer Service Manager 
 IT Specialist
 Inventory Manager
 Training Manager

Purpose and Expectations

Agenda
● Topic #1: Achieving delivery target of 95% and schedule preferred delivery slots

● Topic #2: more work on customer service software

● Topic #3: check if live chat option can be created to better customer satisfaction

Notes
●
 2

Action Items
To -coreteam@officegreen.com

Subject – to present data points of the Recently conducted survey and work on better customer
service

Dear Core Team!

Hope you have all had a great weekend! Also let me begin with the good news that we have
received very positive feedback in the recent survey that we did! Great work!
Lets have a meeting on Wednesday at 2pm to discuss certain painters that the survey shows
This will give each of us, 2 days time to prepare on the following agenda
 On-time deliveries rose from 80% to 90% by the end of the survey—a solid
improvement, but we are still short of our 95% target.
 Customers overwhelmingly prefer deliveries before normal business hours and early
in the day. Lets try to deliver at the preferred slots
 Satisfaction with support increased once we fixed the customer service software
problem, but there is still room for improvement.
 Many respondents found the guides and tutorials helpful. A number of customers
volunteered that a live chat option would further improve customer support. 
Lets try if this service can be activated.

I hope 2 days is enough time for each of you to be able to prepare a 15 minute
presentation on how the service can be improved and goals can be achieved. Also, we
can leave a 20 min window for a common discussion post everyone’s presentation.

Once again, thank you for all your cooperation!

Attached is the meeting agenda!

Warm regards
Jim Casey
Project Manager