JOB DESCRIPTION

Job title Business Advisor (Operations Manager, Admin & Facilities)

Business Management &
Job family Band D
Administration

Job purpose

To support the Business Unit’s (BU) engagement in cross-team issues and projects. By monitoring
KPI performance, providing advice and business support the job holder will enable delivery of the
BU’s key priorities.

The key task of this role is to provide support to the General Manager, India in efficiently managing
the functioning of the office (administration, facilities, staffing, business relationships and other
aspects that may be required for the smooth day-to-day operations). In doing so, the post holder
will have to work with the International Operations and International Finance teams, as well as local
suppliers where necessary. You will help the General Manager, India in administration of strategic
initiatives and best practice in the Delhi bureau.

Within the context above, the Business Advisor will be responsible for ensuring timely and effective
support is provided for day-to-day co-operation between the Bureau and the relevant authorities in
India, ensuring best practice in the BBC’s compliance with local regulations governing such areas as
media and employment law.

Key responsibilities and accountabilities

The role of Business Advisor will encompass some or all of the below ‘Key Responsibilities
and Accountabilities’; actual scope will be dependent on which BU the role operates within.

● Provide leadership to the Admin team and other facilities providers in Delhi bureau and other
BBC News offices across India
● Participate in projects/working groups and initiatives providing information as required to help
group achieve project goals.
● Support the implementation of strategic priorities and policies in the bureau and other offices
by providing and collating information as required.
● Support the monitoring of the BU financial performance against budget, working with finance
specialist and the management team to devise remedial actions where required.
● Support policy and procedure compliance by working with divisional specialists (e.g. IT, HR,
Business Continuity, H&S etc.) as required.
● Provide business support as required in an innovative, responsive, customer-focused and cost-
effective manner.
● Work closely with business support functions and other key stakeholders across the BBC to
ensure that the business is effectively supported.
● Participate in the full range of support activities which includes supporting human, financial
and/or physical resource allocation and the management of workflow through the BU/team.
● Support the process of monitoring BU objectives; coordinate with members of the team on
plans to meet objectives; monitor and report progress, negotiating an appropriate structure to
measure performance going forward.
● Provide the management with business support to ensure the designated service/function is
delivered in an innovative, responsive, customer-focused and cost-effective manner.
● Co-ordinate the BU business planning calendar; ensuring delivery and monitoring output.
● Support the delivery of projects including identifying and delegating appropriate tasks and
monitoring delivery.

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Knowledge, skills, training and experience

Essential

● Working towards or obtained a relevant management or business qualification or equivalent

admin and support work-based experience.
● Experience of providing the business with administration and management assistance to an
environment of similar complexity.
● Proven experience of managing a diverse team (located in different locations) in complex
situations and taking the team through changes in the wider organization.
● Demonstrable experience of maintaining constructive relationships with a broad range of
internal and external stakeholders.
● Experience of providing opportunities for training and upskilling of team members to match
with changing business needs.
● Ability to understand and decipher local compliances and changes in policies related to media or
business landscape.
● Project management skills with an ability to improve organisational effectiveness and support a
culture of continuous improvement.
● Well organised with some experience of using analytical skills to forward plan and to make
effective prioritised and timely operational decisions.
● Effective communication skills both orally and in writing and ability to target content for the
audience.
● Strong computer skills with strong experience of office software packages (i.e. Word, Excel and
PowerPoint).
● Experience of implementing automation of processes through innovative apps and new ways of
working.
● Good influencing skills, face-to-face and in writing.
● Ability to work with limited supervision, using own initiative to resolve most problems.

Desirable
● Media sector experience.
● Project management qualification.
● Admin and facilities management experience

Job impact

Decision making
● Responsible for organising and developing a group of related operations.
● Contributes to the formulation of local policy.
● Decisions or actions have a continuing impact on the effectiveness of own team/department’s work and
also impacts the effectiveness of other areas.
● Applies specialist knowledge in a broad range of business support and administrative activities, having
extensive responsibility and accountability across a range of key activities, ensuring the smooth running
of business unit/department.

Scope
● Financial. Role/team dependent
● Employees. Role/team dependent
● Processes. Role/team dependent

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Other information
For Reward team use only
Job Code
Definition: Support

This job description is a written statement of the essential characteristics of the job, with its principal
accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level
of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

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