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    Kayla Snider
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    The chatbot helps a customer try to cancel a recent order from Urban Outfitters. After obtaining the customer's email address, it provides information on three recent orders. The customer selects an order from March 4th to cancel. However, the chatbot informs the customer that the order is already in process and cannot be canceled, instead advising them to return the item after receiving it if needed and providing an alternative contact method.

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    The chatbot helps a customer try to cancel a recent order from Urban Outfitters. After obtaining the customer's email address, it provides information on three recent orders. The customer selects an order from March 4th to cancel. However, the chatbot informs the customer that the order is already in process and cannot be canceled, instead advising them to return the item after receiving it if needed and providing an alternative contact method.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
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    15 views1 page

    Transcript

    Uploaded by

    Kayla Snider
    The chatbot helps a customer try to cancel a recent order from Urban Outfitters. After obtaining the customer's email address, it provides information on three recent orders. The customer selects an order from March 4th to cancel. However, the chatbot informs the customer that the order is already in process and cannot be canceled, instead advising them to return the item after receiving it if needed and providing an alternative contact method.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
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    of 1

    Urban Outfitters (3/5/2021, 10:12:38 AM): Hi I'm the UO Chat Bot 😎

    Urban Outfitters (3/5/2021, 10:12:39 AM): You can ask me something by typing below
    or feel free to pick one of these popular topics.
    Urban Outfitters (3/5/2021, 10:12:41 AM): Menu Options:
    Check Order Status
    Change or Cancel Order
    Help with Order Issues
    Returns & Exchanges
    null (3/5/2021, 10:12:42 AM): Change or Cancel Order
    Urban Outfitters (3/5/2021, 10:12:45 AM): To help you with your order, first,
    what’s your email address?
    null (3/5/2021, 10:12:54 AM): kgsnider@yahoo.com
    Urban Outfitters (3/5/2021, 10:12:58 AM): Do you want to cancel one of these recent
    orders?
    Urban Outfitters (3/5/2021, 10:12:59 AM): Menu Options:
    Order placed on 03-04-2021 that included BDG Pull-On High-Waisted Mom Jean –
    Light Wash Light Blue - 27 that has a status of 'Has Yet to Ship'
    Order placed on 02-27-2021 that included Stasher Small Reusable Silicone
    Snack Bag Lavender - ONE SIZE that has a status of 'Delivered'
    Order placed on 11-30-2020 that included Out From Under Jackie Seamless
    Halter Bra Top White - M that has a status of 'Delivered'
    A different order
    null (3/5/2021, 10:13:00 AM): Order placed on 03-04-2021 that included BDG Pull-On
    High-Waisted Mom Jean – Light Wash Light Blue - 27 that has a status of 'Has Yet
    to Ship'
    Urban Outfitters (3/5/2021, 10:13:03 AM): Your order is already in process and
    unfortunately cannot be changed or canceled. This is the same information our
    agents will be able to provide.
    Urban Outfitters (3/5/2021, 10:13:04 AM): Once you receive your order, please reach
    out and we will be happy to assist with a return or exchange if needed.
    Urban Outfitters (3/5/2021, 10:13:05 AM): If you need further assistance, don’t
    hesitate to reach out. Here are some alternative methods to contact us😊:
    https://www.urbanoutfitters.com/help/contact-us

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