Technical Service Bulletin

Title: TSB 20200205_ Samsung Gas charging process

Product/Model: Air Conditioner (Samsung) Released Date: 05th Feb 2020
Prepared by: Shrikrishna Rewanwar Bulletin No: RESQ/TS/HA/2020 -01
Verified by: Shyam Salunke Version No: 1.0

Purpose:
• To create awareness among the SBP’s regarding the Samsung Gas charging process and
requirement to claim in GSPN.
• To educate service engineer & shipping agent about correct gas charging joint number
entry in GSPN system

Process & Guidelines:

• SBP’s should attach mandatory below pictures in CRM.
• CSR copy with below details
• Correct gas charging joint number as per guidelines (Refer Page No 6 ~ 7)
• User needs to input the detail photo ( Refer Page no 2~5) along with CSR cards for SAW
Approval.
• Once SAW is approved by SIEL TSC (Tech Solution Center) PIC then Gas charging claim
proceed for Repair completed

SAW APPLICABLE FOR BELOW CONDITION ONLY:

• Local svc product = A/C02 & A/C08

• Service type = IH (In Home) & SR (Stock Repair) & PS (Pickup service)
• W’ty term = LP (In Warranty only)
• Non / Parts Use * (* except Compressor parts)
• SVC Indicator Description = Gas Charge
• Creation of SAW: Before Repair completed

1|Page Ver1.1
Gas Charging Photos attachment with CSR card – Sample Case 1

2|Page Ver1.1
Gas Charging Photos attachment with CSR card (Sample Case 2)

3|Page Ver1.1
Photos attachment with CSR card for Evaporator replacement
(Sample case 3)

4|Page Ver1.1
Photos attachment with CSR card for Evaporator Part replacement
(Sample Case 4) :

5|Page Ver1.1
6|Page Ver1.1
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7|Page Ver1.1