CURRICULUM VITAE

FEROZ BABU.A
#1, 2nd floor,
5th ‘B’ Cross,
(Near Farmaan Medicals)
Rahamathnagar, R.T. Nagar Post,
Bangalore - 560032.

Email: feroz.b2008@gmail.com
: 9986203787 feroz_b2004@yahoo.co.in

OBJECTIVE:

To be a top-notch Professional with an Positive Attitude in gaining expertise,

develop Human Relations & be part of Technology Development with
Quality consciousness, Perfection and Promptness in work and grooving
myself to be an Asset of the company.

PROFILE:

Versatile, Comprehensive, Excellent Communication Skills, Willingness to Learn,

believe in Planning with Time Management & Possess Innovative thinking
which has Zest to achieve Success in this Competitive World & also Be
An Best Performer and Team Player for the Organization.

PERSONAL SKILLS:

Self-Competitor, Perseverance and Teamwork Abilities

EDUCATIONAL QUALIFICATION:

B.com from Bangalore University

TECHNICAL QUALIFICATION:

English & Kannada Senior T.W., Tally 6.3,

Master’s in Diploma of Computer Application (MDCA)
from Tata-Infotech, Bangalore

KNOWLEDGE OF COMPUTERS:

Knowledge of Computer Applications & Internet Concepts

Total Experience of 9 Plus years in BPO/ITES (Insurance,
Mortgage & Real Estate)

 Worked as Data Conversion Analyst , Quality Check Supervisor for

M/s. Trrs Imaging Pvt Ltd., from April 2001 - April 2003.

 Worked as Sr. Process/Research Executive cum Quality/Tax Analyst cum Support in

M/s. First Indian Corporation Pvt., Ltd., sister concern of
M/s. First American Corporation Pvt., Ltd., from April 2003 to December 2006.

 Worked as a Team Leader cum Tax Analyst in VISIONET SYSTEMS from February
2007 - December 2007

 After Resigning from VISIONET SYSTEMS, I was Into Stationery Supplies

(Business) for almost 9.5 years.

 Working as Senior Associate Cum Floor Support for M/s. KNOWLEDGE SPLICE
PRIVATE LIMITED, from January 2019

Role and Responsibilities in TRRS IMAGING LTD:

 Downloading the files from FTP Site.

 Serialized Batching of Files are done as per requirement of the Project.

 Allocating files to Operators for Processing the Data.

 Data is Processed in 3 Levels:

 First Level Processing

 Second Level Processing(with OCR)

 Examining & Validating Data(99.5% Accuracy)

 Quality is analysed for Data which has been Processed

With PQRS Theory:

P - Passion for
Q - Quality & Quantity with
R - Reliability on Knowledge of the Job Plus Extracting
S – Sources & Information related to Process
 Day-to-Day Correspondence through Email for Services Provided.

 Analyzing the requirements of Clients and their Project/Process Prospects.

 Preparing Weekly Reports of Daily production.

Projects Handling in TRRS:

 All Health Insurance Forms(eg., HCFA, HIPPA, UB),

Club Membership Forms, Driving License Applications,
 Bank Credit Card Applications & Online-Database Verification
Is done through inbuilt Software

 This company is totally B.P.O. Solution Providers & all kinds of

Processing is done here for our US Customers

Projects Handling in FIRST INDIAN CORPORATION PVT LTD:

 Title Insurance claims processing related to Real Estate Industry

acquired by First American Corporation.

 This Corporation deals with Deeds, Mortgages, Liens, Judgment releases

& Mapping Images which are related to Ownership of the Client.

 The Reports are sent daily through Email and Outbound calling to
U.S. Clients for services provided to them & through Conference
Calling we analyse the requirements of Clients and their Customer
Prospects, Preparing Weekly Reports on improvement and solutions
for daily job related queries.

Projects Handling in VISIONET SYSTEMS:

 Research Work is done for US Clients on Purchase Deeds,

Banking Records, Title Insurance, Property Report & also analysing
Various Taxes & Fees related to property through Gators Software,
this Corporation’s Role is to Play as an Underwriter for
Title Insurance Companies of US of A.

Job Profile in KNOWLEDGE SPLICE PRIVATE LIMITED:

 Handling a Team of 5 Members both Typing, Searching & Proofing

 Floor Support

 Interacting with Clients

 Preparing Capacity Dash Board

 Preparing Productivity Report

 Consolidation of Various Reports on Daily Volumes

 Preparing Daily, Weekly and Monthly Reports

 Attendance Tracking

 Closely Monitor Team Production and Targets i.e. abiding the SLA’s
  Analysing the Title Information

 Facilitate smooth flow of information (i.e. Migration) so that timely action

can be taken, updating the updates from the Clients onto the Daily
Tracker (i.e. Process Materials which helps the
Team to Deliver the Products with Updated Sources from the Onshore
Team)

 Consistently Maintaining the Accuracy and Efficiency

OVERVIEW

Undergone Certification Program for three months with onshore on both Resale and
Refinance products known as Centralized Processing Federation (CPF).
Certified Title Proofer

 Hands-on both Proofing and Search Products (Full search / Current owner
search / Two owner search)

 Worked on Applications such as Datatrace, FAST, DataTree, Netro

Online, Title-Searching Tool, EWB, Mapping Software & Citrix

 Maintaining consistency in Productivity and Quality with 99.99% Accuracy.

KEY DELIVERABLES AND ACCOMPLISHMENTS

 All parameters such as Searching, Examining, Proofing, Typing and

Generating the Final Product such as Preliminary or Commitment Report

 Delivering the Final Product directly to the Customers after Examining and
Assigning the Task of completion (i.e. Product Delivery)

 Worked on states such as Florida, Pennsylvania, Arizona, Texas,

California, New Jersey, Tennessee, Oklahoma, Delaware, Alabama,
Minnesota & Kentucky

 Independently accepted Additional Responsibility i.e. Emailing clients on

Clarifications on Subject Matter which are related to Projects and also
Emailing Clients on day to day Requirements On Development of Project
Related Sources

 Designed Training Orientation Materials for New Batch and Cross Trained
New Joiners on the Ongoing Projects and also Multi-Tasking is done on
Projects of Different Departments.

 Monthly and Quarterly Operational Reviews are done on Data Management,

Project Quality, Auditing the Quality Analysis Report and Implementation
 is done on Developing Various Skillsets using Online Trackers assigned by
the Clients.

 Apart from Discharging my Day to Day assigned Tasks, My Core Work is

related to Operations using various means of Automated Software which are
related to Process and also have hands on Experience in handling CRM
Software and DBMS database with knowledge of Excel (For Each Process
we use Automated formulae to generate various Reports using inbuilt
Automation developed by in-house Team)

PEOPLE MANAGEMENT

Team management is the ability of an individual or an organization to

administer and coordinate a group of individuals to perform a Task and My
Responsibility Includes PEOPLE MANAGEMENT that involves Teamwork,
Communication, Objective Setting and Performance Appraisals Initiatives.

Achievements:

 Awarded as Best Employee for the year 2001-2002

 Awarded as Best Team Player for the year 2002-2003
 Awarded as Peak Performer for the year 2004-2005

PERSONAL PROFILE:

Date of Birth : 29-05-1977

Father’s Name : M. Ahamed
Passport No. : A9189615/J3002538
Place Of Issue : Bangalore
Marital Status : Married
Languages Known : English, Kannada, Hindi, and Urdu
Hobbies : Snooker, Bowling, Cricket, Music Enthusiast,
Collecting Autobiographies, Stamps & Coins,
Reading Books & Writing Articles.

I hereby declare that the information furnished above is true to the best of my
knowledge.

Place: Bangalore (FEROZ BABU. A)

Date :