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  • Restoran

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    Pubg Mobileusa
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    This document provides instructions for taking room service orders by phone at a hotel. It explains that the room service department operates 24 hours a day and is staffed by order takers who receive phone orders from guests which are then delivered by waiters. It provides an example greeting for answering room service phone calls that identifies the outlet, greets the guest by name, and offers assistance. It also lists steps for upselling additional menu items, writing down the full order, repeating the order back, confirming the delivery time, and thanking the guest before ending the call.

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    This document provides instructions for taking room service orders by phone at a hotel. It explains that the room service department operates 24 hours a day and is staffed by order takers who receive phone orders from guests which are then delivered by waiters. It provides an example greeting for answering room service phone calls that identifies the outlet, greets the guest by name, and offers assistance. It also lists steps for upselling additional menu items, writing down the full order, repeating the order back, confirming the delivery time, and thanking the guest before ending the call.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    2 views2 pages

    Restoran

    Uploaded by

    Pubg Mobileusa
    This document provides instructions for taking room service orders by phone at a hotel. It explains that the room service department operates 24 hours a day and is staffed by order takers who receive phone orders from guests which are then delivered by waiters. It provides an example greeting for answering room service phone calls that identifies the outlet, greets the guest by name, and offers assistance. It also lists steps for upselling additional menu items, writing down the full order, repeating the order back, confirming the delivery time, and thanking the guest before ending the call.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 2

    Pak solekhan

    Room Service / in room dining


    – 24 hours open
    – FnB department
    – door knob menu
    – no buffet menu
    – OT ( order taker ) menerima
    pesanan lewat telephone
    – waiter ( bagian pengiriman )

    Order Taker ( how to take the order


    by phone )
    Greeting
    – mention the outlet ( RS )
    – Salutation ( Salam )
    – Mention your name
    – Offering help statement
    Contoh : in room dining,good
    morning,this is agus,can i help you
    Mr Rudi?

    NB : Call guest by Name 5x

    Up selling
    – we have special
    cuisine,namely oxtail soup
    and we have special drink
    namely lemon tea would you
    like to try it,sir?
    Write the order completly
    Repeat the order

    Confirm delivery time ( the


    order will be ready in 20
    minutes )

    say Thankyou to guest

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