Professional Documents
Culture Documents
Course Timeframe Benim
Course Timeframe Benim
Week 3 (24 (Week 3) Student Support Drop Ins (24th & 28th).
Lists, Forms and
July - 28th Module 2 Professional Writing Incident Response Employer Presentations (24th & 28th TBC). First
Filters
July) Review Review. CV Writing Workshop
Week 4 (31st (Week 4) Employer Presentaion (1st Aug TBC) . Student
User Experience
July - 4th Module 3 Task Management Incident Management Support Drop in (4th Aug). Interview
Research
Aug) Designing Help Techniques Workshop
Week 5 (7th Aug Module 4 Reporting & User Centred Design Problem Management Desk Process (Week 5) Employer Presentation (8th Aug TBC) . Student
- 11th Aug) Notifications Support Drop In (11th Aug). Attend
Second Progress Review . Building LinkedIn Workshop
Week 6 (14th (Week 6) Employer Presentation (17th Aug TBC) . Student
Aug - 18th Module 5 Knowledge Bases Ethics and Regulations Change Requests Support Drop In (18th Aug). Attend
Aug) Creating a Office Hours and Second Progress Review
Week 7 (21st Knowledge Base Project Work (Week 7) Employer Presentation (22nd Aug TBC). Student
Aug - 25th Module 6 Service Portals Change Management Change Approvals Support Drop In (25th Aug) . Mock
Aug) Interviews
Week 8 (28th (Week 8) Employer Presentation (30th Aug TBC). Student
Tables and Databases and SQL The Configuration
Aug - 1st Module 7 Support Drop In (1st Sept). Final
Applications queries (Katia) Management Database
Sept) Progress Review. Mock Interviews
Week 9 (4th Module 8 Security and Virtual Agent (Sadiya) Discovery and (Week 9) Employer Presentation (4th Sept TBC) . Student
Sept - 8th Access Control Observability Support Drop In (8th Sept). Final
Sept) Progress Review
(Week 10) Employer Presentation (11th Sept TBC).
Week 10 (11th Importing Code and Business, culture and
Module 9 Service Portfolios Group Projects Student Support Drop In (15th Sept). Final
Sept - 15th Sept) Data globalisation (Lauren)
Progress Review
Week 11 (18th Module 10 Scripting and Process Automation Service Mapping (Week 11) Student Support Drop In (22nd Sept)
Sept - 22nd Sept) Automation (Alex)
Week 12 (25 Recap (Week 12) Student Support Drop In (29th Sept). End of
Sept - 29th Course Event. Final Quiz Deadline
Sept)