ANDRÉS TORRES

PROFESSIONAL PROFILE
Bilingual electronic engineering student with great

communication skills, empathy and patience. Able to listen

and understand the customer, to propose solutions that are

beneficial to both the company and the customer.

EDUCATIONAL BACKGROUND

URBE UNIVERSITY
CONTACT Electronic Engineering
September 2019 - Present
INFORMATION
ONE WORLD GLOBAL SERVICES
Venezuela, Maracaibo. Interpretation of medical terminology
February 2023
+58 424-6116792 CENTRO VENEZOLANO AMERICANO DEL ZULIA
andrestorrs20@gmail.com (CEVAZ)
English course for kids and teenagers.
2011-2016

SKILLS
Advanced english.
PROFESSIONAL EXPERIENCE
Native Spanish. ENGLISH-SPANISH INTERPRETER
Time management. Wildlife BPO
January 2023 - June 2023
Customer Orientation.
Ensuring accurate verbal translation during the call.
Troubleshooting. Document Translation.
Taking home aid calls and appointment consultations.
Observation
Follow proper procedure to ensure the correct interpretation
Decision making.
of the call.
Communication.
CUSTOMER SERVICE REPRESENTATIVE
Agero, Inc.
August 2022 - October 2022

Management of the contact and negotiation between the

customer and the roadside assistance service providers.
Offer advice to the customers according to their needs.
Obtain the necessary information to guarantee the
satisfactory fulfillment of the service required by the
clients.