Januarita Yanda Arroihana Karolin

Recent graduated from Mercu Buana University, majoring in Broadcasting. With prior working as Customer Service,
Receptionist, Cashier & Admin GA in major companies. Seeking for Corporate Companies or Government Institutional role
to begin career. Able to demonstrate good analytical and communication skill in hospitality, can manage and handle
complaints. Able to work in team and individual. Have a good concentration for multi tasking and also adaptable.

Tangerang, Banten, Indonesia

Experience
Customer Care Officer • PT Integritas Berkah Berlimpah Ruah (FDC Alam Sutera)
Making an appointment for the patient's schedule,
Handling patient's complaints,
Serving patients to do the payments using credit cards, debit cards, scanning QR codes, insurance, or via e-commerce
and other services,
Making daily reports,
Providing excellent services for patients,
Reply to any message from patients on WhatsApp,
Doing the follow-up for patients who rarely come for routine consultations and haven't purchased any treatments for
month,
Updating catalogues of accessories provided for sale to patients.

Oktober 2020 - April 2023

Customer Service Officer • PT. Fasco Sanwira

Keeping work space neat and clean so that it is comfortable to use,
Directing Office Boy to clean up the rooms and spots that still need to be cleaned,
Making a weekly absence report,
Making late employees report per day,
Assisting on administrative tasks,
Taking care of company's inventories, such as: checking office facilities that need to be repaired,
Maintaining vehicle insurance,
Maintaning STNK and KIR's renewals,
Creating purchase orders and distributing them to admin sales,
Serving payments using an EDC machine or bank transfer,
Providing information the customer needs,
Booking flight tickets and hotels for our technician's business trip,
Receiving calls and directing it to the designated staff,
Making schedules for new employees' interview.

Februari 2018 - Oktober 2020

Skill
Proficient in MS Office,
Proficient in Google Sheets,
Able to work both in a team and individually,
 Effective verbal and non-verbal communication skills,
Logical and creative thinking,
Able to operate E-Commerce marketing systems, particularly Shopee and Lazada,
Capable of handling complaints,
Skills in customer service and support.

2013 - 2017

Universitas Mercu Buana

Bachelor Degree Of Communication
3,47 / 4,00

Contact:
Phone / Whatsapp:085155290606
Email: karolinjanuarita@gmail.com
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